Comments
I got another mail from Reliance:
[protected]@relianceada.com
10:29 AM (44 minutes ago)
to me
Dear Mr. Kumar,
We acknowledge your email dated April 08, 2016 for your Reliance number [protected] and regret the inconvenience caused.
We tried contacting you on your Reliance number [protected], today but your number was switch off. Hence were unable to reach you.
Kindly note that Tariff Plan RGSMJalsa1198 has been closed now and Bill plan Change due to Commercial usage on your number, so plan is migrated to Jalsa699.
Hence we are unable to process your request.
To know about the exciting offers and tariffs available with Reliance, you may visit our website
www.rcom.co.in
Further if you have any concern, kindly write us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm Regards,
Sugandha Verma
Officer - Customer Care.
Reliance Communications Limited.
[protected]@relianceada.com
10:29 AM (44 minutes ago)
to me
Dear Mr. Kumar,
We acknowledge your email dated April 08, 2016 for your Reliance number [protected] and regret the inconvenience caused.
We tried contacting you on your Reliance number [protected], today but your number was switch off. Hence were unable to reach you.
Kindly note that Tariff Plan RGSMJalsa1198 has been closed now and Bill plan Change due to Commercial usage on your number, so plan is migrated to Jalsa699.
Hence we are unable to process your request.
To know about the exciting offers and tariffs available with Reliance, you may visit our website
www.rcom.co.in
Further if you have any concern, kindly write us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm Regards,
Sugandha Verma
Officer - Customer Care.
Reliance Communications Limited.
My reply for this mail is as under:
Awinash Kumar
Attachments11:13 AM (2 minutes ago)
to customercare
First of all I would like to inform you that my mobile is on every time and it is not possible that anyone calls me and it would not be connected. My alternate number is [protected].
Now the second thing:
when I ported my number from vodafone to reliance after so many call and commitments made by your executives, they assured me that there will be no cap or bar on your calling, you can make unlimited calls under the plan Jalsa1198. I had also verified it by talking your live support team through Reliance Insta care, screen shot of the same is attached herewith. when I using this number for talking to my family and friends, suddenly a cap has been imposed and reason giving for this, is completely not logical.
If you assure someone that use my connection and do howmuch call you want to make, it is obvious that he will make calls and same happened with me. Now why you are doing injustice with me. This is not only a matter of plan, it is a matter of commitment which the company made with me and now the company is denying for the same.
Today I got a call from your team through[protected] and they assured me that nothing will be happened and your plan will not be migrated. They told me that still my plan is under Jalsa1198 and if next bill generates according to other plan, then they will rectify and continue my existing plan.
Now I am waiting for your next step and only after that I will take my next decision.
Awinash
[protected], [protected]
Awinash Kumar
Attachments11:13 AM (2 minutes ago)
to customercare
First of all I would like to inform you that my mobile is on every time and it is not possible that anyone calls me and it would not be connected. My alternate number is [protected].
Now the second thing:
when I ported my number from vodafone to reliance after so many call and commitments made by your executives, they assured me that there will be no cap or bar on your calling, you can make unlimited calls under the plan Jalsa1198. I had also verified it by talking your live support team through Reliance Insta care, screen shot of the same is attached herewith. when I using this number for talking to my family and friends, suddenly a cap has been imposed and reason giving for this, is completely not logical.
If you assure someone that use my connection and do howmuch call you want to make, it is obvious that he will make calls and same happened with me. Now why you are doing injustice with me. This is not only a matter of plan, it is a matter of commitment which the company made with me and now the company is denying for the same.
Today I got a call from your team through[protected] and they assured me that nothing will be happened and your plan will not be migrated. They told me that still my plan is under Jalsa1198 and if next bill generates according to other plan, then they will rectify and continue my existing plan.
Now I am waiting for your next step and only after that I will take my next decision.
Awinash
[protected], [protected]
Now my concern is:
From calling team of mumbai through Ph No.[protected], I got call and they assured me not to worry because my existing plan will be continued,
and from customer care, I got a mail that my existing plan Jalsa1198 has been migrated in Jalsa699.
what should I do ?
I have no option except going to TRAI because it seems that there is a conflict between Inter department in Reliance communication and cutomers will have to suffer for the same.
From calling team of mumbai through Ph No.[protected], I got call and they assured me not to worry because my existing plan will be continued,
and from customer care, I got a mail that my existing plan Jalsa1198 has been migrated in Jalsa699.
what should I do ?
I have no option except going to TRAI because it seems that there is a conflict between Inter department in Reliance communication and cutomers will have to suffer for the same.
Dear Awinash,
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.
Regards
Reliance Communications
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.
Regards
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications