Reliance Communications — Internet connection interrupted for more than 2 weeks because of some issue at the end of Reliance Communications

Address:

Nashik, Maharashtra, 422005

I recently started using the Reliance broadband connection.
My customer id is –[protected].
Around February 13th, 2016, my internet connection stopped all of a sudden.
Initially i thought it might be a temporary issue which might be fixed in sometime which was actually not the case.

I rushed to the nearest customer care center at Gangapur Road, Nashik & checked if any bill amount was pending to which they said there was nothing as outstanding on my part. I took a customer care no. from there.

After calling the customer care no. “[protected]”, i informed them about the service being down & i was given the complaint no. "[protected]" and was assured that the problem will be resolved within 24 hours.
As the issue was not fixed in the 24 hours after the initial call, i again ringed the same customer care no. and again got the same assurance of getting the issue fixed in another 24 hours. I asked the customer service executive / manager / who so ever was on the line that i was assured the same thing yesterday and please let me know the status at once. He then kept the call on hold for some time and then said that there is some commercial issue from Reliance Communication's side in regards to the area where I am located – “Parijat Nagar, Nashik” and the issue will be fixed soon but he can't even say when. So there was i, left without any concrete communication as to when will my connection be restored.

It’s been more than 2 weeks since the last call with the customer care and still nobody has got back to me over the issue. No phone call, no email, nothing.
In the meanwhile, however, I have received a payment reminder call and even an email titled “Due Date Reminder. If I can get that call and an email for which I haven’t even personally asked for, why am I not getting a call or an email in regards to the complaint that I have already registered more than 2 weeks ago?

I had not defaulted on any payment till the day my net connection was stopped. Then why should my internet connection be stopped without any issue on my end? If there is some internal or commercial or whatever issue at the end of Reliance Communications, why should I suffer for that?

It’s been more than two weeks that the internet connection has stopped without any issue from my end. My entire work revolves around a continuous usage of internet & without it my entire work has come to a standstill since more than 2 weeks now. Who will bear the loss of working days and the monetary losses that I have had to face because of some issue at the end of Reliance Communications?

I need a prompt reply from Reliance Communications on the issue and each of the questions that I have raised above, today (March 3rd, 2016) itself.