Reliance Communications Complaints & Reviews

This is regarding complaint against reliance communication. I am using reliance gsm sim from last two years. I recharged 2g plan for 60days on 20th april and today is 27th april. When i checked my internet pack validity i was completely shocked. Its is showing that this pack is valid till 27th april. Why this happen i paid 296rup for 60day. Not for 7days so how could they do this to me. Customers executive is talking like that they are in fish market. Seriously worst executive and unqualified team. Not properly answered to me. This has ruined my mind and i don't want to continue anymore. Financially and mentally they depressed me. Here i am posting the proof please find that below. My temporary number-[protected], fraud and cheater don't try to call me otherwise will take appropriate action against the call

I am rajiv from velachery, chennai.
I am using reliance gsm postpaid mobile from last 3 years. My reliance number is [protected].

From last 5 months reliance network coverage become very very poor and my mobile is completely useless when i am in home and around in velachery. I just waited nearly 3 months as this is common issue in that area and i believe they will fix it soon.
After 4 months i write a complaint about the network coverage issue and they promise me it will be fixed in 5 days. But still nothing happened after 1 month. I just become very disappointed as i am paying them more that 5 months for a dead network and without much usage.
I applied to aircel postpaid with mobile number portability to use same number on april 16, 2016. They told it will take 7 days from requested date.
I got a call from customer care by requesting give them 7 more days to fix the network issue. I am sure they will not solve this issue. So i didn't accept their request and ask them to proceed my mobile number portability request.
Today april 27, 2016 i received a message from aircel as "your request of mobile number portability is reject by reliance com (Gsm) due to this post-paid subscriber has outstanding payment due.

But my last month bill is rs.249 and i paid rs.300. Also they have my advance money of rs.300 which i paid when i get new connection.

I contact the customer care and they told, it was their mistake and i need to apply again for mobile number portability. It will take again 7 more days and in this 7 days i will get another bill from reliance. When this mistake is from their side, why i need to apply again. I ask them to connect my call to manager. Customer care lady told, she cannot. I ask them the contact email or number to manager. But she told she will not give these details. I got irritated and decided to deactivate my number and told the same to that lady. Again she told she cannot. I don't know when she cannot do anything, when she is there.

This is clever cheating from reliance communications.

This is in the reference to the mobile service i am using from reliance.

I ported my number [protected] from airtel to reliance as i was told that i will be getting unlimited calls and unlimited 2g service. I got the number activated in the month of feb'16. However, 2g internet service never worked. I called customer care more than 10 times, however, they were not able to resolve the issue.
Later i was informed via customer care that 2g will not work. I asked them to activate 3g service. They said you can not activate 3g service in this plan. Therefore, they asked me to change the plan to avail 3g service. They changed my plan to monthly rental 400 on 23rd of mar'16.
However, 3g service did not work. I called customer care for activating the service for me. Every one in customer care was taking the complain, however, non of them were able to resolve the issue. Below are the complain numbers.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have still not been able to get the service working for me. No one is able to resolve the issue. And i am being charged for the service which i am not using. I even can't change service provider because i have not completed 3 months with reliance.

I logged a complaint through consumer forum. They called and said they will work on my issue, without giving any solution to me they have marked complaint as resolved.

My service did not work for me, now billing team is keep on calling me to pay the bill for the service which never worked for me. I asked them to suspend the number. They are not even suspending the number and i m being billed every month.

Kindly take some action on the cheating and fraud.

Sanjay kumar
[protected]
[protected]

I have a Prepaid Reliance connection(Mob.-[protected]), Reliance Company deducting my balance Rs. 5/- daily without my knowledge from 1 month to till. I complained about this dated 26.04.16 to Call Service Center, He replied me that Sorry for inconvenience and Reliance Company refund your Rs 5/- in few minute. I got this same day.
Now today again deduct my Rs. 5/- from my balance, and i again complaint to Service Center, and they again follow same, finally i got Rs. 5/-
Finally it means, that if i complaint of this then i got refund otherwise i loss my balance.
I want to refund my all deducted amount.
My Name : Ramcharan

Hi all,

Please check the email chains with reliance. After all this and giving proof that i have cancelled data cards and quality was bad. The representatives accepted that they will close the billing issue. They also took back the data cards stating it is company policy. They did not want me to have access to them as i could have proved how bad they were working. After confirming to me that no dues are pending and returning the data cards closes the issue. They have sent me this pre litigation notice.

Please see the email exchanges between enstrapp and reliance.

From: deepak gantala (Deepak.[protected]@enstrapp.com)
To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: tuesday, october 20, 2015 11:20 am
Cc: supriya (Supriya.[protected]@enstrapp.com)
Subject: reliance relationship number[protected]

Hi,

We have 7 wi-pod cards with reliance. We are facing issues with data speeds and consistency of connections. We have tried to lodge a complaint with customer care on the phone. They have refused to accept the complaint. Please consider this as a written complaint and request action immediately. If the issues are not resolved in timely manner we will have to look for other options.

On 20-oct-2015, at 12:25 pm, [protected]@relianceada.com wrote:

Dear mr. Gantala,

We acknowledge your e-mail dated october 20, 2015 received at reliance customer care and regret the inconvenience caused.

Please note that we are sending your communication to (Netconnect.[protected]@relianceada.com), customer care unit of your product for further assistance.

One of our customer service representatives will respond to your query shortly.

For any queries pertaining to your product, we request you to write to above mentioned e-mail id in future.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Meenakshi chakravarthy
Officer - customer care
Reliance communication limited.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 26 october 2015 9:50:28 am ist
To: "netconnect.[protected]@relianceada.com"
Cc: [protected]@relianceada.com

Hi all,

We have not been contacted by the reliance team. This is the third reminder that we are sending for the issues we have been facing.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 27 october 2015 11:26:43 am ist
To: "netconnect.[protected]@relianceada.com", [protected]@relianceada.com

Hi all,

This is the fourth reminder. As we are not getting any response or resolution we would want to disconnect all the reliance cards.

Please do the needful.


From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 13 november 2015 10:58:47 am ist
To: [protected]@relianceada.com
Cc: "netconnect.[protected]@relianceada.com"

Hi all,

No updates from you. We will stop paying the bills from 20th october. That was the day we requested for cancellation.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 18 november 2015 6:25:05 pm ist
To: [protected]@relianceada.com
Cc: "netconnect.[protected]@relianceada.com"

Hi all,

We still have no updates and the internet connection is still very bad. Can we assume that you are not able to solve the issues. It has been close to 1 month since we have raised this issue. I would want a refund for this one month or i will have to take the issue to consumer court.

From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month jan'16 of the relationship no[protected]
Date: 27 january 2016 11:45:23 am ist
To: reliance customer care
Cc: "netconnect.Broadband", [protected]@relianceada.com

Hi all,

We have deactivated this on the 20th of october. Please find the email trail. We will not pay any charges that are billed afterwards as agreed in the email. Please stop sending bills in the future.

From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month feb'16 of the relationship no[protected]
Date: 29 february 2016 10:21:33 am ist
To: reliance customer care
Cc: "netconnect.Broadband", [protected]@relianceada.com

Hi,

I have already discontinued the service. I have emails regarding the close of service. I still keep getting bills. Please check with the other teams. This is not an active account. I have paid all bills up to date and have an email also.


From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month feb'16 of the relationship no[protected] [t[protected]d7s010z887932]
Date: 29 february 2016 12:29:22 pm ist
To: "netconnect.Broadband"
Cc: [protected]@relianceada.com, reliance customer care

Sorry you have sent me an email on 20th november stating that there is no pending dues and all cards are deactivated.

I m portin relince postpaid plan 497 jalsa pack unlimited internet and 4000 calling minutes
After bill received 1200 rs charge for internet used when I calling care team he sayvplan is change and only 2.5 GB free internet for u
My question is when I m portin in reliance say unlimited internet used and when bill updated he sayvplan is changing and now one informed for plan is changing
I m making 12 complaint but no one replied [protected] number

Old Data card Customer Number : [protected]
We have paid final amount of Rs.1214 on 01/09/2015 19:35.
And I have also registered to cancel and deactivate the datacard since July 2015 i am not using the datacard. The SR number is :[protected]. Executive from Reliance called and confirmed to deactivate and close the request.
Now they are calling and asking to pay balance amount Rs. 695 this is totally cheating the customer. I am currently also using the same reliance netconnect. If you are such a big reliable communication why you are cheating the customer.
The SR number[protected] also has been confirmed as closed and message has been received in my mobile and some executive also spoke regarding the same for stopping and deactivating the datacard. Consider and take necessary action and avoid calling to pay amount which has already been initiated and closed.
Our's is hard earned money you don't threaten and get our money.

Dear sir
Yesterday i recharged our mobile no [protected] ₹97(Jalsa pack).I check on www.Rcom.Co.In regard jalsa pack 97.It shows reliance calling ₹2500 minute free and other [protected]@30p/minute.But i get the facility of 50p/minute.In place of @30p/minute.
I contact customer care but they did not give proper response.
I request you please give the facility [protected]@30/p.Otherwise you refund our money as a full talk time.
. Thanks
.

Sir, i am regular user of reliance pre paid service.. my reliance no. is [protected]. I got a message on my this no. that if you install an app called reliance insta care you will get 500 mb data as benefit. I installed the app on 21 april 2016 and i got message that day that you sucesafully installed it, you will get the benefit within 24 april but till date its not given to me. I am really upset from this service sir, i think i need to quit this reliance service. As i tried to contacted reliance customer service everyone just only say that its technical problem so i cant help you contact after 2 hour. When i contact again they wait wait you will get data next morning, then you will get in night like that.uts so frustating for me that how i am going cheated easily by a known and recognized service of this nation... kindly help me out sir, its now more than benefit as its now come on my trust for this reliance.

Hi I just got my number ported to reliance under 599.i had received a call from reliance customer care the guy other side told me that reliance is providing me a plan RGjalsa 599 and after thats moneth i had paid 189 ruppes then sudddnly my bill have come again 1400 something. and i have already called up to customr care he told me thats my plan is same but isn, t unlimted and then i have call to my retailer wer i pickup my seem card. but she is didnt recived my call.and her number is (+[protected] then after thats i have install insta app.and i had activate long distance call then it will start working, but again he closed my plan..

I was charged with 26rs without any subscription to VAS . it was not first time I lost my balance of 85rs without any reason which I was recharged with on[protected] .they provide no way to talk with customer care executives . I also also contacted them by emailing but there was no reply
Please refund my money otherwise I will switch to any other survice provider

I had a reliance sim card, every month they have sending me wrong bill and then they change the bill amount by saying and accepting that wrong charges applied and waveoff done. but the wrong amount was still reflecting on all next bills, and one day they had send me bill of 700 even my credit limit was 500 and plan was 349. I have not overused it even-though they are saying that then can correct the bill continuous only for 3 month and this time we can not make any correcting and after that they have closed my calling facility even though they have sent the bill for closed sim card. after that I denied to make the payment and because 1st month bill was wrong and 2nd month bill is something which I never used.

after that my number has allotted to some-other guy by saying its terminated.

not I am getting fraudulent mails from different ppl asking for payment for which they dont know the past.

this is last email id I got email from solitairesdelhi.[protected]@gmail.com

Unstopped communication from the No.3600 that " last call charge for 00:00:00: is from Main Bal : 1.00 for the telephone No. [protected]. For every such calls one rupee is cut from main balance since so many days. Customer Care personnel is unable to diagonalise the problem. please set right this issue.

Hello sir,

My Data card no: [protected]

Reliance data speed is very slow(40 to 110kbs), my basic plan is 40Gb (14.7 mps). i called customer care to resolve network issue but not yet fixed.

I raised termination request after so many follow ups,
1.[protected]Mar-2016) this is my first termination request but they closed to changing my plan 40 GB to 1GB plan.

2. later i called again reliance customer care and asked to raise one more termination request, but they want me to pay not payable amount, so i paid 453rs/- and raised 2nd request[protected].

3. After raising 2nd request they call me and given some favor, but dined everything clearly mentioned i want termination. but they closed and mentioned with in 3 days resolve network issue. Nothing happened so i raised third termination request[protected].

4. They closed third request also, so i called customer care and asked the reason why it's closed. they said the same answer "Technical team looking into this issue with in 3 days it's got resolved. so i ask them to raise one more incident and mentioned clearly this is my final request.

Customer care asking me to pay again 300 rs, they says like your 15 days time period is completed so you need to pay 300 and we will raise termination request again.

why i need to pay money again and again. i already paid 2150 rs extra without using their service. I raised request three times but they cunningly closed all my request and plan to theft my money again and again.

Please help me to termination my data card

Thanks,
Senthilkumar C

I haven't subscribed to any value added service but still charged 30 rs for the same. This is not the first time i have been charged without even subscribing to any VAS. Please do the needful as soon as possible . Seriously reliance service is pathetic and there is no way to contact reliance customer care executives. Please refund my money else i will have no option other than switching to some other service provider

I have reliance postpaid number [protected]. i pay 9800 advance for 1 year plan . company offer is unlimited calling, sms, roaming, unlimited 3g internet.
bt last week on date 19/4/2016 without any infirmation company changed my plan for just 5gb 3g + 2g unlimited . 5gb internet not enough for me so i want my old plan unlimted 3g internet i[censored] not provide then return my money my alternate number is [protected] (balwinder singh)

Hi
My name is pallavi. I queried about braodband connection and i got call from a guy named (Ajay kumar mob no - [protected]).He took money from me on 22nd april 2016 and told will be providing connection within 2 days.After two days when i called him he did'nt pick up my call.Now his phone is coming switch off.I tried to call his manager mob ([protected]). His mobile is also swicted off.

I checked on *129# and selected option 3 of Super 10 GB data offer of Rs. 397=10 GB for 28 days. I got it recharged of 397 on 23 april 2016 and received data pack of only 3 GB. But as per the offer on *129# of Rs. 397=10 GB for 28 days. I should received 10 GB. I raised a complaint[protected] they replied onus talk time could not be credited as there is no offer as per the otafrecharge date.

Your customer care executive contacting on watsapp from his no. And creating nuisance from [protected]. Name on the display is found to be Vishu.
Is this policy your company is following to get a customers number from your registered list and an employee of your could message on personal chats at late nights.
What the standard such employees create.
Such a worst review you get for your services just because of some of these executives
I hope you'll take care of this complain and take action upon it giving me the report of my complain symaltaneously.

My balance is getting deducted and the message is coming that i am using data pack (Internet). I called reliance customer care and they told me same story that i am using mobile internet (Gprs). Though i have checked many times that my data pack is off and i am using internet via wifi.
Please help as i have already lost 95 rs and it is going on.