Reliance Communications Complaints & Reviews

Hello team,

I am writing in regards to the poor the network condition of the most famous reliance communications who promises to be as the largest network service provider in india.
My mobile goes off signal once i reach my office in noida sector 135 and other locations like gurgaon and faridabad. I missed my interview calls just because of failure in the network. Sometimes my team sits in the basement work location as we are part of support function to my organization. The mobile shows no network signal in basement. My life has become hell due to the unavailability of mobile network .

Please get my monthly rentals reimbursed as i could not utilize the mobility services provided by reliance communications.

Thanks,
Dhananjay kumar
Manager
Mobile - [protected].

Dear sir
i was using Idea connection last 7 year but recently i have requeted for port my no Idea to reliance and my no has been port from Idea to Reliance with out any verification or giving me New reliance sim
because of this my no is going switch off and i am facing lot of problem
kindly resolve my problem as soon as posible

thanks

Avdhesh
[protected]

Dear sir/mam,


I request you that i am used a sim card no reliance n-[protected] and no was balance of rs-100 above and i have not balance there balance has been deduct so please recovery my balance.

Name-gopinath
mob no-[protected]

[protected]

I am yash sharma.My no. Is [protected] of reliance.I am using this no. From 3-4 years but from last year there are too much of problems.On 11-apr i saw my offer and found they are giving unlimited 2g for 28 days in 175-/. I called coustomer care to conferm that they said if the offer showing you will get the bennifit. But i got only 1 gb, 2g data...And then i called costomer care they said there is a technical problem in our system please call after some time..Buttt after some time the call not reach at care.. Then i call from my friends no. Then they said okk we'll resolved your problem...But the cant do anything... Even my friends no. Also block from care to not connect to coustomer support...
I am so frustated from there this type behaivour...
I faced this 3, 4 times they couldn't solve any problem..
Even they block our no to couldn't connect in coustomer care...
Please help me...
Or give me instrustion to lavy my all pendings..

Dear sir/madam,
My mob no-[protected] was barred from 15.03.2016 to 08.04.2016 by service provider without any appropriate reason which was already registered in pg portal registration no-dotel/e/2016/08885. I did not use any service in barring period except incoming but my bill is charged full monthly rent.I communicated with customercare and appellate authority but they are unable to deduct my bill in during barring period and forcely said that you will have to pay full monthly rent. I feel harassed and cheated.Therefore, i request to deduct my bill during barring period asap.
Thanking you
Shiv mohan shukla
Ludhiana, punjab
Alternate mob-[protected]

I m a customr of reliance netconnect+ from long time ref. No. [protected]. I have recharged online through my debit card with rs. 255/ on 13.04.2016 at 13.20.06 ref. Reciept no.Amir[protected]Transaction ref. No.[protected]. But data has been not credited. I have talked to customer care but no satisfatory reply. Due to urgency i made a recharge of 98 / and used 2 days. After date again i made a recharge of 255/ on 16.04.16 at 14.51.42 and able to use.
Please credit the data as per my no.
Thanks

Anil sharma

Hi

I called several times to terminate the reliance data card service, i paid the current April month bill as they told, after paying the bill of 684/- I'm trying to reach the termination dept. none of them are taking the calls, customer care just keep telling they will call back, non of them are calling me back as well. I do not want continue the service terminate it immediately effect.

Reliance No. :[protected]
Name : Vasudev Achar
mob :[protected]

Regards
Vasudev Achar

Dear sir maine[protected] ko 444 rs ka rc karvaya tha [protected] no m jiska msg bhi aa gya tha per abhi tak mujhe na to balance mila h na h koi free banifit mila h is k liye m 20 bar complant karwa chuka hu aapke area maneger aur retailer kop bhi per koi fayda nahi ho reha h plzzzz help complant no h[protected]
Manoj
Mobile no [protected]

I was staying in pune for 2 yrs & left the place in the year 2012. I had closed all the dues of reliance before i left.

If they ask proof, i do not have. No body can keep bills of 4 years old.


After 4 years i receive a mail from their lawyer as below -
I request stop making this type of communication.


Adv. A. U. Sakkarge

Ba, llb, mll & lw

Bldg no b-18, flat no-a-1, ground floor, kubera park, kondhwa, pune - 411048

Ref. No: - lk/apr z1 45312 dated:-15/04/2016

Raghavendra n

Flat no i 504 rohan nilay

Near spicer school aundh pune

Pune 411007

Sub: demand notice cum intimation letter

Dear sir/madam,

Under instruction from and on behalf of my client reliance communication having its office at kubera park, a1/b18, near lulla nagar chowk, kondhwa, pune 411 048

1.My client is in the business of providing telephone/data card service, and you have availed the services, from my client signing the caf form hereinafter referred to as “the agreement”. As per the terms and conditions of the agreement, you had undertaken to make prompt payments as and when due for the services rendered by my client and availed by you from time to time.

2. My client further states that as per the running account maintained by my client total principal amount of rs. 1849 /- is outstanding against your, caf no:[protected], my client herein has infom time to time requested you to clear the outstanding amount. But on one or the other pretext, you have avoided paying the said outstanding amount to my client.

3. My client further states that they were persistently requesting you to clear the said amount, and thereafter my client has arranged a pre litigation lok-adalat 20(2) of legal services authorities act, 1987 for final determination on saturday 09/04/2016 from 11.00 am onwards. Legal authority of india issued a notice to you by post, and the aforesaid notice was duly received by you. (Lok-adalat notice)

4. You have duly received the lok-adalat notice but you neither appeared for lok-adalat in court nor do you pay any amount to my client. My client submits that despite of genuine efforts you failed to pay the outstanding to my client. It clearly reflects that, you are having a dishonest intention to cheat my client for the said amount.

5. My client states that, in spite of repeated requests, reminders and demands by my client you have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make payment of the said outstanding dues, in the manner and within the time stipulated as per the business norms and/or agreement and as such committed gross breach/default in due performance and observance of the terms and conditions of the agreement, further to which my client is left with no other choice but to initiate appropriate civil and criminal proceeding against you.

6. In view of and under the circumstances stated hereinbefore, my client do hereby call upon you to make payment of the said sum of rs. 1849/- only together with all further interests that will accrue due thereon till date of payment by you to me within three (3) days from the date of receipt hereof, or else be present at our office on 30th april, 2016 at kubera park, a1/b18, near lulla nagar chowk, pune 411040 (Contact person : -irfan shaikh [protected] e-mail:-( cro.[protected]@gmail.com ) failing which, my client shall be compelled and constrained to initiate appropriate proceedings, civil and/or criminal, against you without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting there from, which please note.


Yours truly,

Adv. A u sakkarge

Call time 10:00 am to 1:00 and 2:00 pm to 6:00 pm

Please note: - if already settled or paid, you are requested to please provide settlement letter or proof of payment.

Cheque/dd payments to be made in the name of " rwsl a/c ris". (Please mention your caf no)

Please send cheque /dd on below address.

Reliance communications, bldg no b-18, office no-a-1, ground floor, kubera park, kondhwa, pune – 411040

By neft

Account name reliance webstore limited

Account no. [protected]

Bank name standard chartered bank

Ifsc code: scbl0036084

After making the payment, please provide bank name, utr code and transaction ref no.

Read the mail in details between me and reliance team but the problem still exist. Even reliance ho are not taking serious step against the situation. Still i am unable to use the number [protected] due to reliance


To: [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; rcomnodalofficer. [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; [protected]@relianceada.com
From: [protected]@live.com
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]
Date: wed, 20 apr 2016 16:42:55 +0530

Reminder-1

Sent from my windows phone
From: koushik chakraborty
Sent: ‎20-‎04-‎2016 14:57
To: [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; rcomnodalofficer. [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; [protected]@relianceada.com
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]

Dear cahndran,

First thing make it clear that i always was in gsm i wasn't in cdma. Secondly how can i call from the number [protected] which doesn't have any network? Don't you think that its a wrong request? To complete the tele verification i need the network first. Till the time i inserted the sim after successful port out from airtel i didn't see network signal in this sim from reliance. Please read trailing mails carefully. I am sending all these mails to get the network active sim.

If you want to talk with me call me at[protected] this number and ask for me. I am there till 7pm.

Thanks
Koushik chakraborty
Kolkata

Sent from my windows phone
From: [protected]@relianceada.com
Sent: ‎20-‎04-‎2016 14:39
To: koushik chakraborty
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]

Dear mr. Chakraborty,

We acknowledge your e-mail dated april 20, 2016 for your reliance number [protected] and regret the inconvenience caused.

We tried to contact on your number [protected] but unable to reach you.

Kindly note that as per the details checked in your records your number has been migrated to gsm. Hence, we request you to dial 59059 for televerification to activate the services.

After completion of successful verification your number will be activated.

If the tele-verification is negative then you would be informed & the number would be terminated after 48 hrs of tvp getting marked as negative. You can call tvp desk for 3 times in this 48 hrs to get himself validated positively.

If tele-verification is not done at all, then mdn will get terminated on 25th day.

We have made a note of your feedback to improve our services to meet your expectations.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Shanti chandran
Officer - customer care
Reliance communications limited.


Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


— original message —
On april 20, 2016 at 10:24 am, "koushik chakraborty" wrote:

Dear mr. Khan,

Still i haven't receive any network in my phone. Your executive (Ms. Priyanka saha, reliance house kolkata) is not responding over phone. Even last day evening she promised me to provide the connection but she failed. Again she told me by today morning i can use my phone but as you can see i am still running with no network. What is this? I am just getting irritated. How much time it should take? This is my first experience with reliance and i am just feeling harassed.

Its soo sad that from last 12 hours your team are failed to provide me a single network.

Thanks
Koushik chakraborty

Sent from my windows phone
From: [protected]@relianceada.com
Sent: ‎19-‎04-‎2016 19:18
To: koushik chakraborty
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1287590]


Dear mr. Chakraborty,

We acknowledge your email dated april 19, 2016 for your reliance number [protected] and regret the inconvenience caused.

As per details checked and verified in our records, today only your mnp request is updated so maybe by tomorrow morning all service will be on.

Your co-operation and patience in this regard will be highly appreciated.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Farid khan
Officer - customer care
Reliance communication limited.


— original message —
On april 19, 2016 at 1:11 pm, "koushik chakraborty" wrote:

Dear reliance team,

Mobile no [protected]

This is to inform you i was a airtel customer since 2005, but after communicated with your kolkata executive ms. Priyanka saha (Mobile no [protected]) and after a bit research i have decided to port in into reliance communication. I have requested on 12.04.2016 with unique porting i'd. She has collected all required documents from me and confirmed me that sir you will enjoy reliance connection after handed over a sim (Picture attached with the mail). Last night i was successfully ported out from airtel and today morning i have inserted the reliance sim into my mobile as she told me. Still i am not getting any network on that sim. I called that executive (Ms priyanka saha) several times every time she is replying that sir we are trying our best but from last 5 hour my phone is without network. I am a service person and mobile is a major part of my job how can i manage here? Why should i suffer? And the most embarrassing thing is now she has switched off her mobile. I am not getting her.

If the situation continued i have to knock consumer forums door. Please get this sorted out immediate basis. I still have faith on reliance this kind of executives are just spoiling the brands and customer satisfaction. Please take action accordingly.

Still waiting for the network

Thanks and regards
Koushik chakraborty
Mobile no [protected]
West bengal kolkata


Sent from my windows phone

Hello sir/mam,
This mahantesh. My reliance number is [protected](Karnataka circle).
I am constantly calling regarding wrongly charging me even if i have free reliance to reliance calls.
Sir i have recharged with 295 rupees on 6/4/2016 in which i have got unlimited reliance to reliance local calls, 100000 sec std reliance, 30 mins free other network & free incoming in roaming. These all benefits are applicable in roaming also.
I was at my native maharashtra from 8/4/16 to 16/4/16 in that period i am getting benefits of free incoming & 30 mins other network free but whenever i was calling to reliance number it is charging me 1.15 rupees per min. I have registered a complaint regarding the same on 9/04/16 and i got 4.6 rupees refund for wrongly charged on 8/04/16 for reliance number but that problem have not resolved.
Same wrong deduction continued until i was in roaming. In the period of 9/04/16 to 16/04/16 i have charged arround 230 rupeese. Whenever i called to customer care they always telling that it is solving status and that benefit is refunded you.
Presently i am in karnataka my calling plan working well. When i have called regarding refund of money customer care representative not responding correctly they just telling we dont have any data regarding wrongly charged.
In roaming i have faced so much problem regarding this & also i have called so many times to 198, from 12/04/16 i am not able to call 198, that call will automaticaly disconnect whenever i want to representative for that also i have given complaint arroun 3 to 4 times that also not resolve when i am roaming. I used to call from others relience number.
Sir please help me out to get my refund amount and loss benefits of those days( from 8/04/16 to 16/08/16).
I have mailed this thing to customer care also still that havent resolved.
Please find the attachments for mails to customer care.

Thanks & regards,
Mahantesh
[protected]

My name is pksankaran of chennai my a/c no[protected]i invested rs 10000 in the above fund on25/02/2008 but i want to know te present n.a.v pl reply i have changed my residencepl let me know the procedure to intimate the same

Dear reliance care

We had take your 699 plan on 11.04.2016 your filed boy deepak had take my document and he say sim start after one week today 10 days complete but my sim not start
Also we contact your customer care, filed boy both are not receive my call
I am giving 300 rs security charge.Please return my amount or start sim.

I am more time try your executive phone number no anyone receive call
[protected], (Deepak filed boy -[protected]) (Dharm-[protected])

Sim no- [protected]
[protected]
Iccid:[protected]

Please action this meter as soon as possible

Regards
Digvijay chauhan
[protected]
[protected]

I am bhavan tiwari purchase a reliance sim card from creative grorp of companies and customer care executive is talk to me change our company to reliance company and she give me best offer to change our sim card and adopt to reliance company I agree and change our recaintly company but she can't activate that sim card I have argent requirement I am doing to call for executive activate my no but she don't talk to me and disconnect my call. Please sir slove my problem as shortly executive name ritu mishra phone no-[protected]

I have been using a mobile number for the past decade . four months back i received a call from reliance offering me a promotional unlimited 998 plan at a 50 % discount . the agent clearly stated its unlimited outgoing and incoming to any network, unlimited high speed 2g data and also unlimited national roaming. but 2 days back my outgoing is barred . after an hour of effort to get in contact with their customer care i found out that they barred my outgoing on fair usage policy . on furthur questioning they stated i crossed 4000 min a month which made no sense cos i was never told of such limitation earlier .
why is it called a UNLIMITED PLAN when there is such a limitation ?
why was i not told about this at the time of offering the plan ?
why are my services barred without notifying me of such usage

later they are forcing me to convert to prepaid service to reuse my number which i dont want to . they dont allow me to port my number to other networks .


after browsing online i realized it is not just my problem alone . hundreds of other people have been victims of such fraud.

I am using around 15 numbers of reliance and most them are zero plan.

Zero plan - is a plan in which we pay 10, 480 p.A and everything is free for us.

I was using a number [protected] with the same plan and when the plan expired the reliance people did not inform me and they kept me charging on their own.

First i got a call from a lady that today you had to come in-front of the judge at delhi high court and if you dont come arrest warrant will be issued.

I did not listen as i did not get any notice.

Again a lady called me confirming my address and said that be at home and we will arrest you today. I ignored

again a lady called me and asked my address and told me that she is from solitaries courier and she wanted to send a parcel.

Such was not expected from reliance.

Threatening really ?? go guys get some work.

I have recharge rs 49 all local calls at 1.4p per 2 sec. for 90 days, dated 12/04/2016 time11:47AM.i have complaint 12/04/2016 time 7:27 PM. complaint no is[protected], but no response reliance communications
please solve the my complaint.

My mobile no [protected] have unlimited local call to any network plan active but on 20 Apr 2016 now I have been charge for calling my plan is not working I have complain to customer care they didn't resolve my issue its 2 nd time that my plan is deactived without any reason. Now reliance is cheating with customers. Resolved my issue and return my charged money asap.

I Took Jalsa 599 plan and generated bill was 988. I called customer during inquiry about this customer care guy kept in hold and disconnected the call. Please have some respect towards your customer. Please let me know why i got Rs.988 bill on unlimited plan.

I called customer care at 11:39 p.m. on 4/19/2016 and asked him about my internet offers.he told me that i have an of 359rs and i will get benefit of 4gb..i told him that i recharged for same pack last week but did get only 2.5 gb.but he told me to trust him and do a recharge of 359 or customer providers will give him extra 1.5. gb if i didn't get any.now after i called customer care for complaint ..they refused to take any complaint and told me that there is no offer like this.