[Resolved] Reliance Communications — Pathetic Customer Care | |||
I am having Reliance Landline Prepaid[protected]. The Instrument for Landline is LG Nortel LSP 450R. I am facing problem with the battery of the instrument. Fully charged battery gets drained out in 4-5 minutes of disconnecting the charging. I had registered a complaint for this at reliance store under complaint ID[protected] on 12th April 2014. This complaint was disposed off by Reliance unilaterally without calling/intimating me. I tried a lot to submit a complaint from their website, but it seems Reliance website do not accept customer complaints. Also I tried to contact & talk to reliance customer care on *333 from my Landline & [protected] from my idea phone but only IVR Messages is being played on the number and not customer care officer is available. When I dialed 198 the customer care person told me to call on *333 & disconnected the call bluntly. I am facing severe problems with my landline phone & not getting any solution from reliance. And I am unable to talk to reliance customer care Reliance should improve their customer care on top most priority and arrange for technical support to all the customers like me. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
AGAIN PATHETIC RESPONSE !
PLEASE NOTE: Reliance has placed only a Phone Call but Complaint is not at all RESOLVED.
We were told by the caller from Reliance that we will have to purchase the battery from market.
But the fact is that the said battery is not available at Reliance Stores nor at LG Electronics. More over Batteries available in open market are not compatible with the given instrument.
This Battery is not a normal OTC Product and it seems specially manufactured for Reliance only.
Hence Reliance should make this available to Customers thru their stores or should tell customers where exactly these batteries available, with specific brand & store names.
PLEASE NOTE: Reliance has placed only a Phone Call but Complaint is not at all RESOLVED.
We were told by the caller from Reliance that we will have to purchase the battery from market.
But the fact is that the said battery is not available at Reliance Stores nor at LG Electronics. More over Batteries available in open market are not compatible with the given instrument.
This Battery is not a normal OTC Product and it seems specially manufactured for Reliance only.
Hence Reliance should make this available to Customers thru their stores or should tell customers where exactly these batteries available, with specific brand & store names.
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications