Reliance Communications — Recharge done - Data (1228 MB) not added | |||
THIRD TIME IN A ROW, RELIANCE NETCONNECT HAS REPEATED THIS ISSUE Funny part is, even after contacting their customer cell, they just said send their standard reply WITHOUT doing anything. ISSUE below I did a online recharge of Rs 849 for the 6GB Pack on 2-May. It was mentioned that additional 1228 MB of Data will be added with this recharge. However, it was not added. 1) Sent email to your customer care on following dates 3-May 9-May 14-May 19-May 2) Raised complaint on grahakseva on 14-May. Followed up on 17-May 19-May 3) Contacted the customer chat on 20-May NO RESOLUTION FROM THEM Best part is that, this issue is happening for THIRD time in a row and they are still not paying any attention to my complaint. It just shows sheer negligence on their part and I don't want to give up on this. Following are the details Receipt Number - AMPR54147733. Relationship Number[protected]. Subscriber Number [protected]. Transaction Date - 2-May-2014. I am also contacting the Ministry of Consumer Affairs. Will not give up, till I get my right. I will spread the word about this company's pathetic service to everyone. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Nobody had contacted and there is no resolution to this issue. You don't have any tracking mechanism of complaints, so you can just send your standard reply that, someone will get in touch to resolve the concerns and that "someone" does not even exist. Lets see, how far I can go to get justice.
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
I did NOT receive any missed call. Which number you tried to contact ?? i know, this is your standard reply to everyone.
The additional 1228 MB is still not added. I have sent 8 emails and there is no update.
THE ISSUE IS STILL NOT RESOLVED
The additional 1228 MB is still not added. I have sent 8 emails and there is no update.
THE ISSUE IS STILL NOT RESOLVED
As of today 19 Emails have been sent and there is no resolution.
Next week onward, I will copy the email to your CEO to check if everyone in your company treats the customer like this.
Next week onward, I will copy the email to your CEO to check if everyone in your company treats the customer like this.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications