[Resolved]  Reliance Communications — Wrong information about plan provided

Address:

Gurgaon, Haryana, 122001

I got a promotional message from Reliance member [protected] (She told her name as Kavya) for an unlimited 4G data plan with monthly charges 299. I called back to inquire the same and was assured that the total bill will never cross 340-350 after taxes as all services provided are unlimited.
I submitted the docs and got my existing number ported to reliance. As i started using Reliance plan, i started getting messages after 3-4 days that I have used my 50% of allowable 1 GB data usage. I called back to same number and was again assured that she is forwarding my number to next level to include the said details, as communicated earlier.
However, messages from Reliance continued and the number I was using to communicate with was continuously not answered. I called back RCare and was told that my Outgoing Roaming is chargeable and only 1GB data is free.

After repeated attempts of around 10 days, i finally got back hold of Kavya and her friend answered the call saying that she has left the job. I called her back from an unknown number with a different name and this time she provided me another advanced version of the same plan with 45 days of bill cycle.