[Resolved] Reliance Data Card — Data card Activation | |||
I was Purchased Reliance Pro 3 Data card on 2nd Sep. 2014 for my personal uses and it was activated 4th Sep. 2014 and also I have submitted all documents at the time of Purchasing. It was working fine till 9th Sep. 2014 after that I am facing error “A connection to the remote computer could not be established, so the port used for this con…” then I called customer care number and they done some troubleshooting and after that they raised a complain request #[protected] for technical team support. I got call from technical team yesterday evening and they informed me due to negative mark of you address verification the data card connection was deactivated and please go to the nearest Reliance shop and submit your documents again and then only your data card will be activated. But nobody was came to my address or also I did not received any call form any person for address verification. Without any call / address verification/ without any information how to deactivated my connection? I don’t think so this the procedure and I don’t have that much of time for again submitted my document in reliance shop. Request you to if it is possible kindly take your data card and returned back my cash. I will go for different connection. This is a very bed excrescence in my life with reliance and I am a regular customer of reliance shop but this kind of situation is not acceptable. Data card Number- [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Hi,
I have already contact with your VIP Support team, As per them Again "I need to visit Reliance Web World or Point of
purchased with the document for re-activation of service and after that you can place the request for service termination".
If you peoples are not trying to understand customer issue or deactivate the connection without address verification / any information. I have already submitted my documents. If you people are not verifying properly and simply saying visit Reliance web world and submit your document, again this is wasting my time and money. How can I assure this time it will activate?
Sorry I am not happy with this connection and this is a very good experience with reliance net connect and also I am not ready to further wasting my time and money for this connection. After all I am a Professional; there are lots of connection / Options available in market with ready to provide the service in doorstep.
PFB communication mail for your reference.
Dear Mr. Ghana,
This is with reference to your e-mail dated September 13, 2014 for your
Reliance number [protected].
We regret the inconvenience.
As inform you earlier that you need to visit Reliance Web World or Point of
purchased with the document for re-activation of service and after that you can
place the request for service termination.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Mithunjay Gupta
Officer - VIP Support
Reliance Communications Limited
Thanks
Ashish Kumar Ghana
I have already contact with your VIP Support team, As per them Again "I need to visit Reliance Web World or Point of
purchased with the document for re-activation of service and after that you can place the request for service termination".
If you peoples are not trying to understand customer issue or deactivate the connection without address verification / any information. I have already submitted my documents. If you people are not verifying properly and simply saying visit Reliance web world and submit your document, again this is wasting my time and money. How can I assure this time it will activate?
Sorry I am not happy with this connection and this is a very good experience with reliance net connect and also I am not ready to further wasting my time and money for this connection. After all I am a Professional; there are lots of connection / Options available in market with ready to provide the service in doorstep.
PFB communication mail for your reference.
Dear Mr. Ghana,
This is with reference to your e-mail dated September 13, 2014 for your
Reliance number [protected].
We regret the inconvenience.
As inform you earlier that you need to visit Reliance Web World or Point of
purchased with the document for re-activation of service and after that you can
place the request for service termination.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Mithunjay Gupta
Officer - VIP Support
Reliance Communications Limited
Thanks
Ashish Kumar Ghana
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Thank You so much for your support
verification not done yet.
I purchased reliance Pro 3 dongle 1 weeks back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
I purchased reliance Pro 3 dongle 1 weeks back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
verification not done yet.
I purchased reliance Pro 3 dongle 1 weeks back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
Data card Number- [protected]
I purchased reliance Pro 3 dongle 1 weeks back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
Data card Number- [protected]
verification not done yet.
I purchased reliance Pro 3 dongle 10 days back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
Data card Number- [protected]
I purchased reliance Pro 3 dongle 10 days back and the verification is not done yet.
if I cal customer care they are telling again n again to cal after 4hrs..
no use speaking with them.
is there any number apart from this customer care.
how long i wait for activation :(
Data card Number- [protected]
very very very very very bad service
i ordered my data card on 13th september .i received it on 17th.After that when i dialed [protected] they said they will activate it within 4 hours . On 19th at 6.30 am they again said to wait 4 hours than i again talked to them at 1, pm they again said to call them after 4 hours till document are updated .now at 6 pm my father dialed costumer care number they said him to wait for more 4 hours .so finally my mother dialed at 10 pm, same reply again so she became angry at them after waiting 37 hours instead of 4 hours.this is a very bad service i had ever experience.Airtel& vodaphone are[protected] times better than this
lazy reliance my data card number is-[protected](reply any number of hours to wait except 4 again)
i ordered my data card on 13th september .i received it on 17th.After that when i dialed [protected] they said they will activate it within 4 hours . On 19th at 6.30 am they again said to wait 4 hours than i again talked to them at 1, pm they again said to call them after 4 hours till document are updated .now at 6 pm my father dialed costumer care number they said him to wait for more 4 hours .so finally my mother dialed at 10 pm, same reply again so she became angry at them after waiting 37 hours instead of 4 hours.this is a very bad service i had ever experience.Airtel& vodaphone are[protected] times better than this
lazy reliance my data card number is-[protected](reply any number of hours to wait except 4 again)
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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