Reliance Digital Complaints & Reviews

we had been to this reliance digital store in Nashik, Maharshtra on[protected] in the city centre mall which is very recently inaugrated. In one particular section of the store there is one metal cover on the floor, which is maybe used for covering concealed wiring or something of the sort.
this cover is so elevated that my wife tripped over the same. to make matters worse she was in her hands holding our baby daughter aged 9 months.whilst falling down she made every effort to save our baby & was lucky enough to be sucessful.
but due to this my baby got scared & started crying which lasted for a couple of hours.Also my wife's leg got twisted & had to be taken to the physician. which was a dfferent ordeal.
when at that time we raised our concern to the store staff & demanded for a complaint book the store manager was very inconsiderate & said that he would get it rectified, to our surprise he did not even apologise for the event.
he send shivers thru my spine thinking of what could have happened to my baby if we werent lucky enough.
could anybody help us on this?

I bought BigTV connection in April first week with 3 months subscription offered as free. However I am not getting any channels from May last week. Now I have recharged Rs.125/- on 14.06.2009 and still it does not get activated. In spite of our contacting the customer care telephone and operating the tv as per their instructions, we are not getting the channels. I made a BIG mistake by buying BIG TV.

I bought Haier Refrigerator HRB271/306/331 and a Washing machine HBF 655 Tnfrom Reliance Digital Retail Ltd, (Plot No.1/2/3/4, 8-2-684/2/A, Banjara Hills, Road No.12, Hyderabad-34) on 08 Jun 2008. ORDER NO.[protected] for Rs.13990/- and ORDER no.[protected] for Rs.19290/-.

On 15 May, all of a sudden cooling stopped in the refrigerator. I called the Haier Service centre number to log in the complaint. For some reason phone[protected]was not answered at all in the first place, after trying for more than 15 times. Then I called on[protected] and was informed that they only accept complaints for North India and for South India I need to try the 1860 .. number only but when i explained to the staff that there is no response, she was kind enough to take down my complaint and said that someone will be getting in touch with me the same day itself. I kept waiting that whole day but no one turned up. Then I found out the Reliance Digital's service number[protected] and tried this number for almost 10 times. I logged in my complaint with them too and they sent someone the next day, thats almost 72 hrs after the refrigetor stopped working, everything in it (vegetables, milk, all the other food stuff ) got spoilt and I had just dispose them off. By the time the technican came in for some reason unknown the cooling started, he came and checked and said there was some problem with the timer and said he had rectified it and placed the refrigerator under "Observation" and told me very clearly that if it doesnt work again, I need log in a complaint and it will be rectified the same day itself. It worked only for next 4 days and again the cooling stopped on 21 May. I logged in the complaint again with Reliance Service people on 22 May, went personally to their office and explained them that the unit was under "Observation " and it was not a fresh complaint, I kept on following up the whole day, each time I called the service desk, they just kept telling me that someone will come the same day for sure but no one turned up untill 23 May 1745 Hrs..

When the technican came and checked the unit, he said that some "assembly kit" had to be replaced and they need to get it from the store and he will try and replace it on the next day (24 May) but as usual I kept on following up with them, there was no response from them and he just said that "today is sunday, I cannot come", ultimately he got the part on 25 May 1600 hrs and fixed it. On 03 Jun at 2145 hrs I got a call from Mr Kumar saying that he is calling from Haier service centre to check if the refrigerator was working or not and in future to call him, if there is any issue.

To my surprise, the cooling again stopped since 05 Jun and I called Mr Kumar today and he told me to log in the call with the call centre. I called and I am very sorry to say that the response from the staff at the call centre is extremely poor, I told the staff very clearly to route the complaint to Universal Electronics which covers the service for the area which I reside. They confirmed that the complaint has been registered and someone will come today itself, I called back Mr Kumar again on[protected] giving him my complaint id number [protected], which he said has been routed to a dealer which does not cover this area.. I called the call centre again and told them the issue and got a fresh complaint number [protected]. I gave my cell phone number[protected] to register the complaint. Mr Kumar told me that he will send some one today positively but as usual no one turned up. That means no one will turn up till 08 Jun.

Its almost 4 weeks that my house is without a refrigerator and you can imagine the amount of wastage that has resulted due to this in this peak summer month.

I am astonished to see a brand like Haier has this poor durability of its parts and to top it all extremely poor service both from the company and one of its top dealer like Reliance Digital. I am convinced now that in future I will never buy anything from Reliance and of Haier. Please convince me why would one even think of doing so after going through all the above.

I am looking forward to hear a reply for this poor service from both the esteemed companies

My IID No[protected] on which I am not able to recharge my connection. no response from your tele No [protected] and [protected]. Request contact on my number [protected]. Thanks

I would like to post a complaint against Reliance Digital in Hyderabad. My husband and I recently purchased a Kent RO water filtering system. They came and installed the system promptly, however, when we recently had it serviced we were shocked to find out that the purity of the water was not up to standards. It had only been after three months o[censored]se and for the water purity to be so poor would almost have to mean that the person who installed it in the first place did not test it properly. I am pregnant and had been becoming ill from the water. Reliance came and rectified the problem-so they say. However, this does not rectify the three months of exposure to poor quality water that we and our unborn baby experienced. Be very vigilant if purchasing any water filtration system to make sure the technician installing and testing your water is qualified and knowledgeable!

Dear sir

I Mr. Ramesh Shirodkar had purchased Big tv connection with subscriber id no[protected] and subsequently after a few months i purchased a secong connection with subscriber id no:[protected] and i was told while filling the form during installation form that this is the child connection for the earlier one i had also confirmed the same while filling the form and it will be automatically shifted to parent child connection after the completion of the free period
Now on 30/05/09 i contacted your customer care service and one of your executives confirmed me the state as parent chile and if i recharge in the parent account the child account amount will be debited from the parent account. I wanted the yerly package and he gave me the breakup and totalled and rounded the amount to Rs. 4700 and i shoud contact after recharging

After i recharged when i contacted the customer care another executive is telling me that it is not a parent child connection hence you will have to recharge the second account also
I talked to your superviser Mr. Bunty but he said that nothing can be done other than saying sorry
Iam feeling that reliance is cheating us on this Account and trying to fool people.

Pls do the needful and make it aparent child connection and i will be very great ful to you
Regards - Shirodkar

I purchased an LCD TV from Reliance Digital (RD), Banjara Hills, Hyd. in the month of January 2009. At the time of purchasing they gave me many prmosises. Some of them are i) free wall mounting facility whenever we move to other place as we are rented, ii) immediate response for problem rectification, iii) free periodically service, etc., But never i felt the same what they promised to offer.

I logged a request on 23rd May 2009 for wall mounting as we shifted to KPHB Phase VII. But till today i received no response from them. I had many such experiences in the past from the same company in providing the services. The customer service is so bad. Before 23rd May too, i requested the same service but the management if very careless about the customer's need. I waited for an hour for registering my complaint.

I purchased the product since I felt RD is one of the reputed companies.But now i don't feel the same about the company. Please take an action against the management. My mobile # [protected]

Around one moth before we bought some electronic items from Reliance digital Gurgaon. Now After installation of Inverter, we got some problem in other equipments. This inverter was also taken from Reliance digital and its installation also has been done by those people.
We have called customer care many times, also visited personally Reliance Digital outlet 2 or 3 times but still no response.
Also we have taken extended warranty for some products but till now we have not received any extended warranty card for the same.
It is too bad, pathetic customer support.

I bought one Voltas AC from Reliance Digital and was not at all happy with their (un)professionalism.

1) They promised that if billed before 3:30 they will deliver it to my home the same day, but did not happen, infact one person called up and said if he he has so many other deliveries and would I like a delivery at 1:00 Midnight.

2) I bought the A.C from reliance because of the promise that the service / installation would be done by Reliance and we would not be at the mercy of the customer support but when the time of Installation came they started making excuses that for Voltas it is not Reliance supported. and even installation got delayed, even after around 20-25 calls(in which they kept telling we will come in 15 min, 20 min talk to this guy, that guy etc. etc.). Finally got it installed after 3-4 days.

3) Although reliance had charged me 600/- already for installation, the person who came for installation asked for 750/- etc. saying Reliance doesn't pay them well and hence he will charge 750/- for the small pieces of wood which he had to put in install the AC!!

And all this the customer service ppl kept sayin this and that?

Hi

I had bought an apple ipod nano from the Reliance digital retail store room Indrapuram ( Shipra Mall ) on 24/03/2009

ANd 14 /04 / 2009 it was communicated that display has been gone

I submitted the apple ipod nano to the reliance digital on 15/04/2009

It was communicated to me that the product will be ok after 7 days and you can collect it back

I told them that I had met with an accident and I will not be able to move so kindly do not delay

they said dont worry this is the maximum time we are taking

I said thanks

after 8 days I tried calling them up because I wanted to make sure that the product has arrived before going there as I had to go there via Auto Rikshaw

But no body picked up the phone

I went there and I was communicated that it will take some more time than expected

However we have confirmed that the product will be replaced

I said fair enough
BUt after four days when I called back they said the product is in the brand

still not arrived they told we will call you with in an hour and they didnot call me even after two hours
then I called them back but after calling four times I had same kind of response

So I decided to go next day

I went there and they had gven me e-mail alais of there managers cccshipra.[protected]@resq.in

I had written a mail to them but there was no response from them

and I mailed two times

finally I went back after another two days and got a phone number of there manager

I talked to them but he took another four days to resolve the issue

ANd in the end I was told that the ipod was not charged properly

and they said no replacement will be given

I dont know why they told that the replacement will be given at that time and i took only 22 days to realise the problem

when I communicated with apple they told it takes only 3 days from there end to solve the problem


this is really a worst part and I will never buy products from the Reliance digital where customer does not have any value

I will make sure that my friends also dont buy a product from there

Really an annoying one

Managers are also there only for bread and butter

I bought 1.5 Ton Carrier air conditioner from Reliance Digital store at Gurgaon Ambiance Mall. Even after 4 days of taking the payment, They have not sent anybody to install the airconditioner which is part of the package deal. Even after following up with staff since last three days, there has been no committement about who is responsible and when the installation will be done. I will make sure that I will never ever buy the product from Reliance in future since they don't care for their customer.

I suggest all the customers to take the products from any store which value them but not reliance since they don't care about their customers.

The people whom I have talked in the store are Mr Sharad from ResQ and Gaurav. I have been trying calling their helpline number [protected] which is hardly picked up.

I have purchased Godrej window AC in my wife's name B Sasi Rekha on 27 Apr 09 at 15.08.50 vide invoice no# S04047, Supervisor # 3002. The supervisor has told that delivery will be on the same day i.e 27/04/2009, but at 6pm I called upthe supervisor regarding the delivery, but unfortunately he told that the delivery will be on 28/04/2009 by 11pm and the installation will be done by 3pm, but they failed to deliver the AC with in the time and no response from their end. If they failed to complete the installation with in the time I will return the AC and Reliance Digital has to pay me the Total amount with demurrages since I am waiting for the AC unit by applying leave to office.

Reliance service is too worst, there is no customer service. I won't visit any Reliance Digital next time and I will inform all my friends that Reliance service is too bad

I brought a panasonic cordless from Reliance digital in shipra mall, Indirapuram. At the time of selling the cordless the sales guy told me that the phone has around 8hrs of battery backup and it would work for upto that time.
After purchasing, I found that the cordless didn't work when there in no power connected to the base of the cordless phone. Also the phone disconnects in between the call if the power goes away. The sales guy didn't told me about this feature at the time of selling and when I went to shop to return/exchange the set, they denied by saying that it is feature of the set.

This is really cheating not disclosing the drawback of the item at the time of selling and also not returning the set after the purchase. These Reliance Digital guys are selling products by saying only good things and not about the drawbacks and later not refunding/exchanging the products. Its really sucks!!!

Recently my husband bought a Sony Home Theatre from Reliance Digital, Bansdroni. During the purchase the sales guys at the store commited to deliver the good by the following day morning but even at 6pm in the evening nobody from Reliance turned up to install the same. Repeated phone calls were falling in deaf ears. when we called up the installation guy, to our utter shock he said that since he is tired he cannot install it on that day. On forcing him he came but behaved as if he was doing us a favour, he just took the home theatre out and layed it on the floor and left. We had no other option but to contact Sony's sevice centre, I must say we were very pleased by the service and the couteous behaviour of Sony who not only installed it but gave a demo also which was actually the work of Reliance Guys. These shows that a service of a MNC is always unmatchable. I dont understand how Reliance recruits and relys on such to manage their stores and ruin their reputation in the market.

Hi,

I had purchased a Tommy Hilfiger wrist watch from Reliance Digital (Cunningham Road), Bangalore on 7th April 2009 at 9.30 PM, almost around the time the store was about to close for the day. I picked the watch and next day, realized that the watch had lot of scratches. On 10th April, i went to the store to get a replacement, but was told that, we had delibrately damaged the watch. It had hardly been 2 days and the watch has not been replaced or the warranty used.

The watch is still with them, because I disagreed to take it unless I get a replacement. The worth of the watch is 3995. I would require your assistance in getting this sorted.

Regards
Venu S Nair

Sir, maine 2nd oct 08 ko big tv liya tha usme maine 6mont ka popular pack ka offer liya tha mere 6 mont ke baad maine apna pack change karne k liye customer care se baat ki toh unhone pack change karne se mana kar diya aur kehne lage ki ek pack toh apko dekhna hi padega.mera big tv account minus kar diya.ab mujhe kya karna chahiye?

I purchased One Philips head phones worth 400RS on Sunday 29th March, and I did not notice that seal of the case was broken and case was stapled, as we trust that large retails like reliance keep their quality high. Now when I tried them for the first time, I saw quality of that was really poor. I went next day to get a changed head set and they simply refused to do so, and there explanation was that we have brought it sealed open.
I do not understand how we can check quality of something without looking/using it – as they don’t even keep trial sets to check, and the quality of headphone is so poor, it makes me feel like the same as you can get from Streets.
If two big brands like Reliance and Philips will treat customers this way then I would like you to step in and please try to investigate, all I seek is they should replace something which is not upto standred and they have charged for it.

I bought a Philips Juicer (JE HL 1631/J) on 3-3-2009 from Reliance Digital Store, Fun City Mall, Shahdra, Delhi on 3-3-2009. We tried that evening to take juice of 'Lauki' but it did not work properly as with difficulty most of stuff was not crushed. The literature with Juicer also mentioned not to use it for fibrous fruits like pappaya etc.

So I wanted to return and buy another one. The very next day I went but was refused return & replacement with another one inspite of the express condition of sale for replacement/return within 7 days.

More than that, the sales & customer service staff were rude. Even after 2 hours the In-charge did not bother to come. So I wanted them just to write on my Sales receipt that customer had visited. Even that was not done. After I was halfway to my home in Sarita Vihar, some one tried to phone me up.

I realised that it was no use breaking my head with the staff and I left the Juicer there itself. Just half an hour before I had placed orders worth 80, 000/= to Reliance Lifestyle store next to them and to me it looked that I was being foolish to spend my time on a purchase of less than Rs. 2000/=. So I thought it to be a gift from me who holds Reliance share to my own company of which Mr Mukesh Ambani is the proud Chairman.

This is in contrast to similar shop Reliance Digital, Shipra Mall from where I bought the LCD TV a year back.

I don not know what to make of it. A complaint to Consumer Court for Rs 2000/- is not worth my time and energy at age 70.

M L Gupta
[protected]

I am a customer of BIG TV. I have recently relocated from Pune to Bangalore. For relocation of the BIG TV setup I was charged R. 750/-. The charges are paid by recharging the vouchers over the phone. I purchased the vouchers from the engineers that came for uninstallation.
When I asked for a receipt they said they will not be able to provide me and that I need to contact bangalore when they do the installation. When I went to Bangalore Reliance store at Forum, Koramangala I was surprised to see no counter or customer care person was available to handle queries for DTH. I was directed to one person who looked like the manager of the store. He plainly refused to give me a receiept and said that I should have taken from Pune.

When I asked him to please stop passing the buck around he got livid and started an argument. Finally I was told to call the customer care. Obviously customer care ppl were again of little help as they cant provide the receipt. This is the first time I see a service is being charged and no proof is given to the cusomer regarding the payment. All I demand is a bill/receipt mentioning that I have paid Rs. 750/- for relocation purposes.

Dear sir,
Ref no- smart card no[protected]
subject - smart card is bloked by them due to technical problem
inter action i.d no[protected]
I have subscribed for big tv set of tv during sept-2008, from installation i am facing some or other
problem. I am not able to watch Tv un interepted for more than 15 days. Oftenly my S.c is blocked
by Big tv duw to some technical problem not known to them. Always form the call center i am assured of solving the prolmeb as soon as possible . During the month of my S.c is blocked for
more thane one month & in january for 15 days like that, now again form 21.02.09 it is blocked.
I appraoched thier supervisor several time & assured of solving the problem as soon as possible
but the time has not come. They are not able to view my balance. I have paid rs.2490+500 for
additional 3 months subscription. All my coplaint & mails are not attened by the company.
I think they are not botherd about thier service to the exisiting customer.
Please tell me waht to do with the set of box?
Even the D.D chhanal is blocked by them, even after paying subscription, Is it not
A criminal offence?

Please try to solve my problem

Thanking you
Your faithfully
Sathyanarayana.b
R-26 inox colony
Mohapada-410222
dist raigad