Reliance Digital Complaints & Reviews

CUSTOMER ID NO.[protected] BIG TV - DTH
I'm a subscriber of Reliance DTH connection. Made a request for safe custody of the same w.e.f. 2nd May-10 due to summer holidays. Formal request for cancellation of safe custody and to resume/re-activate the connection sent via speed post No.E[protected]IN on 24.6.10. Repeated telephonic request to re-activate the connerction addressed to Customer Cell of the company proved in vain. e_mail remain un-answered. Children are badly suffered missing their World Cup Soccer Matches.
Request BIG TV to please re activatre the connection of the above customer immediately.

Regards
Sushama Mohan.

My Name is Alok Chavan my A/c No is[protected] My Big Tv Problem Was new software updation before 2 month & My problem Started Set up box always resart after 5 min . i have been complaint every 2 days i told him customer care he told me sir u r problemwill solve before 48 hrs but any responds from reliance big tv customer care & he has minus my balance & my problem not solve what i do ?

if my problem not solve i will go in cunsumer court sab reliance big tv baja k rakh dunga boss

My name is Aashish Singh, i logged a request (Number - 622816) on 30th of May 2010, as my Usha Cooler was not working with Reliance Digital Shipra Mall Indirapuram.
I was told on 31st May that the same will be repaired within 3 days, there after i did not received any communication regarding the status of the request.

When confirmed again on 18th June i was informd that the same will be done by Sun 21st June, today is 24th June and the cooler is stil not working.

Hi All,

I do agree that BIG TV Customer Service is pathetic.People in the customer care department are very bad with there communication skills & at time they do not understand your query.The people in the call center need to be trained more professionally & taught how to talk to customers.Giving accurate solution is far thinking......they are very rude on call & there attitude is like you can either listen to me or cut the call.
Most of the time the server will be down...

End of day we are paying for the service & you got to give us a better service.
I have N number of bitter experience which cannot be listed.

A suggestion: PLEASE TRAIN YOUR CALL CENTER GUYS WITH BASIC TELEPHONE ETIQUETTES
wishing you good luck !!!!!

Frustration with the level of service that Reliance Digital ECIL Hyderabad is ready with. They have poor servicemen who are not trained to address the issue but to simply mess it up further.
POOR SERVICE with unskilled / low skilled technicians who messed up the unit.
- Complaint registered for HITACHI SPLIT AC 1.5 Ton 5 Star on 7th June 2010.
- Bought on April 12th, 2010.
- Installed on <poor installation> 15th April, 2010.
- Worked until May 3rd, 2010.
- Stopped working since then.
- Tried to power on June 7th, 2010 after not using since May 7th, 2010. Unit does not start.
- No response
-on 8th June, 2010. Wasted more than 70 rupees on just phone calls to[protected] alone.
- Wasted more than 2 days waiting for and calling the service.
- Unskilled technicians were sent for just to diagnose the issue on June 9th, 2010.
- They removed the PCB, were decided to take it for repair.
- They changed their mind and were advised to fix it back without repair. They did so.
- Meanwhile the unit was for sure left messed up as nothing has happened in terms of progress.
- Reliance Digital looks like closed the complaint. They ignored it.
- June 10th, 2010, -- No response from the Reliance Digital - ECIL hyderabad.
- No regard to customer trouble.
- HITACHI Split AC is miserable. Does not even work for full 2 months!!
- No one is out there to turn to.
- Reliance Digital sleeps electronically now... Forgot the whole episode by archiving all the issues and stayed ignorant of the complaint.
- Who is there please ? Is someone out there at all?

This is just a an endless expedition get the Reliance Digital service from this most useless and unreliable location- Reliance Digital ECIL, Hyderabad -62

My number to reach is[protected].
I wasted my money, and time.
--Narayana
-

- Complained of Hitachi AC 1.5 ton 5 * bought on 12th April for 38,000.00 Rupees.
- This would be 3rd serious complaint against the useless number and service at Reliance Digital - near Radhika Theatre, ECIL area, Hyderabad.
- My mobile number is[protected]
- Complaining from June 7th.
- Still no one bothered to address the issue.
- I guess Reliance Digital at the above location needs immediate attention by higher authorities as they do not address complaints.
- No one cares, even they just play around phone by telling lies smart execuses etc..but no service.
- The last thing I will do is to move to consumer forum/court with my issue.
- The AC is just 2 months old since installation. It stopped working just in 2 months.
- We did nothing. We just put if off for 20 days. It was working fine before 2 months.
- Suddenly it does not power on.. But whom to complain?
- I am serious to take this further up....
- Please address the issue immediately.
- The customer service number:[protected] is just of no use..

I guess this consumer complaints site itself is ignored by Reliance Digital. So what else I can do?
--I will find the route or procedure to complain in writing with local consumer forum/court and seek the help.

Please help.
-Narayana.

Reliance Digital - Hitachi 1.5 Ton Split AC 5*
- Purchased on April 10th.
- My first complaint link:

http://www.consumercomplaints.in/complaints/reliance-digital--hitachi-15-ton-spl...⇄

- Installation was pathetic experience that took 3 days against the promise of 24 hours.
- The service number:[protected] is the most unreliable to take the calls.
- Called[protected] many times on 7th June 2010. Call was finally registered saying the representative will come to repair the AC on 8th. June 2010.
- Called again on[protected] many times spending many rupees as it is just not free to call this number. Even the busy answer charges the calling phone.

- Kept calling the number[protected] on 8th June. No response. Just Ignored.

-This is my second complaint against Reliance Digital - near ECIL, Hyderabad. The first complaint was on 14th april this year.
The AC <hitachi 1.5 ton 5*> did just work for exactly 23 days and when it is in not in use for more than just 20 days
it is not powering on..

-The most ignoring part of Reliance Digital ECIL hyderabad is its service number:[protected]. All that they speak if you are lucky to have some one address the phone is just a mere lie.
Because they do not address the phone. If they did, they will just tell you lie that technician started we will call you in 10/2/5 minutes. And then your phone gets billed for no reason as you keep calling since anyway there ignorance becomes

irritant to you.
- Many sweet adjustments, lies, makeups etc..,

- Don't know why a lovely company of this scale has poor service only at ECIL hyderabad area.

- It is just buying this unrealiable service for approximately 40,000.00 rupees that bothers me a lot.
- I just purchased it for facing this inconvinience, and issues.
- Looks like they tuned the deaf ear to all these complaints.

- Now only GOD can save me to get this 40 thousand rupees unreliable AC from Reliance Digital - near ECIL Hyderabad.

I really thank them for looting me of my time, and money fairly.

Dear Sir,

I have purchased Samsung Refrigerator from Reliance Digital Retail Limited on 02.06.2010 having invoice no. 009926. The product was delivered on 03.06.2010, later we noticed transit damage in the refrigerator veg tray & the same was complained to Reliance Digital on same day. We were told the complaint has been forwarded to SAMSUNG & their person would visit & check by evening on same day. Next day we had a word in Samsung customer care, our compliant no. is [protected], we were told that the technical person would be at our place the same day before 08.30 pm.

Since the day the refrigerator was delivered, we have been following up with Reliance Digital as well as Samsung that a person can atleast visit our place, have a look so that we can install the refrigerator. The product has just been dumped at my home, I could not even start before sombody comes & inspect the same. Damaged item can be replaced later but we need to start the refrigerator & we are helpless.Please help us in this regard.

Thanks & Regards
Mamta Soni
Cell: [protected]

Hi, I brought Mulimedia from Relaince Digital, I went back in the store after one week due to it has techanical problems, When I have explain to the customer care but nobody want to listen seriouslly !!, even the customer care Manager also taking very easy, I don't what's the role of the Customer care in that shop!!!. This is very bad, I want to escalate this with top management, hope they can take some action !!!, If anbody has the contact details of the managment, pls. reply me.

I purchased a 1 Ton Godrej split AC and a 320 ltr Godrej Refrigerator on 6th June, 09 from Reliance Digital, Bansdroni, Kolkata vide Invoice no. 006. Accordingly I was issued 3 free service coupon for the AC maintainance to be completed in a year.

My first service was done in Nov,2009 as per my request.

For the second service, I am following up for last three months and one technician reached my residence of 25th June 10. Then I got a call from Mr. Subhasish[protected] that the second service was carried on 24th Feb, 10 by one technician named Gopal though practically no servicing was carried out. Subhasish failed to produce any document signed by me neither he collected the free service coupon from me.

Mr. Subhasish behaved rudely though he doesn't have any proof of carrying out the AC second maintenance. The free service coupon sl no 9470 is still with me.

I called up CRM manager[protected] and lodged the complaint, but she failed to call me back as promised.

I mailed to [protected]@resq.in on 26th June,2010. But not received any reply yet.

On 24MAY2010, we purchased Samsung Split AC from Reliance Digital Stores, Vadodara. We were assured by the stores that the AC would be installed by 26MAY2010. Well, that was the last happy moment we had w.r.t. the purchase. Unexpectedly, on the evening of 25MAY2010, the installation engineer came home for installation. When the boxes were opened, we found that the Indoor unit was damaged. i.e. one of the plastic lock(hook) to hold the mounting bracket was broken. Thus the installation engineer asked me to get in touch with Reliance Digital. When I immediately visited the stores, I had shock of my life :
1) The sales executives were trying convince me that this was a common problem and the broken lock did not serve any purpose, and asked me to go ahead with the installation as it is. It was very evident that they were trying to cover up the issue. To top all these, one of the executives suggested to fix it up with a screw, going through the outer body and clamping the bracket.
2) When I asked them if they were ready to take the responsibility of the damages (if any) while executing their brilliant idea, they just stepped back.
Finally we were stubborn on registering the fault with the Samsung customer care for a replacement.
Next day we had the samsung engineer at our home for the inspection. He said that it was quiet common that the store executives failed to follow up the complaints with the company, and asked us to remind the executives at Reliance Digital to followup.
The next day, from morning to evening 1630hrs, I constantly tried to contact the store executives, but the phone line was busy throughout this time. I went to the stores directly from office and found out that they had not made any effort to follow up the complaint, For the phone line being busy, their justification was that they had only one phone dedicated for Customer care, which they use for registering their complaints and they also agreed that it is very tough to get in touch with them with their Customer Care telephone number.
After following up (by reliance Digital) with samsung, I was told that the AC would be replaced and installed either on 27th or 28th (May). When I asked them for a commitment for at least 28th, for which their reply was "We would try our best". On raising my voice, they spoke to their stores head on phone and promised to install by 28th for sure.
Its so frustrating when such big stores are so negligent about the after sales issues, when we did not think twice before making the full payment, being carried away by the Brand name.
My advice to consumers planning to purchase goods from Reliance Digital at Vadodara would be:
1) Think twice, and if you have a more convincing local dealer, please go ahead and do not get carried away by Brand Name.
2) Be prepared to take up the responsibilities of the stores on your shoulders and fall behind them for commitments.

This certainly was our First and Last purchase for Reliance Digital, Vadorara.

ALL THE BEST..........................

Regards
Vinay

I bought A/C from Reliance Digital Korum Mall Thane. Scheme was free installation of A/C . Post A/C got delivered when we followed up with service department the A/C person told me that there is charge for installation. When we argued he talked very rudly and asked me to contact call center. We tried a lot to contact call center but no one first picked phone and later response was that installation means on inspection. I have to get my personal to prepare A/C duct as per shape required( while my A/C duct is ready only he has to fit and fill the gaps as size might not be exact).

to big tv
some days before morning when I switched ON the receiver ,I Got "First setup" screen and I pressed OK.Signal Quality is shown as "good".But ,STB Failed to find any channels and showed "Type (2) Error".Now ,I call the big tv customer care they said within 48 will solve they said but after 1 week also still not solved
my smart card no[protected] complaint no[protected]
so kindly let me know what Type (2) Error and the solution of it

IS THERE ANY NEED TO PAY FOR A MALFUNCTION OR ERROR CAUSED BY THE PROVIDER.
Sounds like a theft if its happening. This is what i am going through with BIG TV.
Big TV updated the firmware software of my settop box for graphic modification but after that my settop box is restarting every few minutes. called the robort customer support people who made me reset the settop box many times but the issue was not resolved.

I think reliance send some virus software for making revenu.

Now after many complaints the local servicing agent called me and told that i have to replace the settop box and i have to pay 800.00.

Really sonds like a mordern thief who makes revenue by harrasing the customer.

DO I HAVE TO PAY FOR A VIRUS CREATED BY RELIANCE?
I think poor customers who are not aware of technical knowhow might have paid 800 rs for fixing the virus update.

REALLY A REVENUE MAKING EVENT :-- COUTESY RELIANCE THIEF.

If i was not having technical knowledge i would have been paid this.

why i am writing this is to inform all customers about the revenue event counducted by reliance big tv. please dont fall in hands of this thief.

thank you for reading

Dear Sir
I have a Big Tv Dth Or Smart Card No. Or My M.no. Is this[protected] M.no-[protected],[protected].
My Problem is I am No change my chanel or i registerd min.20 Complain in Your Customer Care .But My problem is Still pending.Or My complain is everyday close by Your Customer help desk.
So I am last time Ask. R u not slove my Problem.
So plz do the needful


Suresh Kumar
Add- Madhopura Post-Shyampura(east)
Dist- Sikar(raj.)
M.no-[protected],[protected]
Email- [protected]@yahoo.com,[protected]@ibibo.com
Regards.

Sir,
I am NARENDRA KUMAR working in Employees Provident Fund Organisation, Head Office, Ministry of Labour, Bhavishya Nidhi Bhawan, 14, Bhikaiji Cama Place, New Delhi -110066 as Section Offficer .
On 27th April, 2010 two MBA Students(both female) namely:TANVI([protected])& SARIKA([protected]) came my office and told that Reliance Big TV has launched a shceme for who has more than seven years experienced or if your cheque book contains tag No.10. I told them that I am not interested because I am paying Rs.150/- per month to my Cable operator.
Sir, after that both of them told me that if I take Reliance big TV from open market it will be at the cost of Rs. 3790/-. Now, because tag no. of my cheque book was 10 so they said here is a special discount for me for Rs.2000/-. They also told me if I take this facility in the name of my wife then 10 audio channels will be free and 4 months subscription will be free. There are three shcemes under which channels will be provided:-

127 -- 97 channels
149 -- 114channels( I had taken this scheme)
165 -- 125 channels

and it is also told after that only 125/- will be payable for recharging the coupons in every month. Both of them were from M/s. S.R. Sales Corporation,201, Office No.1, near Indian Oil Petrol Pump Naraina, On explaining the scheme, I asked them that whether it is not available in open market with the authorized dealers in same cost. They said no uncle if you buy from authorized dealers they will charge Rs.3790/-. It is also told me that it is Silver Plus Pack+10 audio channel and MPEG-4 with (D+S+R+LNB+S)(I don't know full form of these abbreviations ). They also told that it will be installed within one week. I given them a cheque No.518020 dated: 27-04-10 for Rs. 1490/- of SBI.
Sir, when I enquired from the open market and authorised dealers of Reliance Big TV, they also told me that yes the total cost is Rs. 1790/- and same facility is there. I have also enquired from the authorised dealers of Reliance Big TV, they said if you take from them it will be only 1650/- including installation charges. After knowing the same I surprised with sorrow that I have been cheated by a fraud Company and fraud representatives. When I contacted to both the girls, they said no there is no scheme in market to provide it in Rs.1790/-. Sir, it is also noticeable that I told them that my TV set is a old model and there is no point for DVD players so how can it will set up with my TV set . They said no uncle there is no question to old or new it will be set up every model. But when Engineer of authorized dealer visited to my house he said that your TV set is old model and there are no any facility to connect this big TV connection. For connecting the same one SR cable for Rs.100/- is required. I paid to Engineer Rs.400/-. Sir, its mean that total Rs. paid by me are 1890/-. I had also enquired about this from Customer Care Service of Reliance Big TV on toll free No.[protected], they informed me that this is a fraud Company and there is no business partnership with Reliance Big TV. So you lodge a FIR in the Police Station against them and take legal action also.
Sir, now I am coming for main gists of the case:-
(i) Whether S.R. Sales Corporation is a business partener of Reliance Big TV.
(ii) Whether it is a fraud/cheater to cheating like us people through college student.
(iii) Whether Reliance big TV is not available at the cost of Rs.1650/- with installation charges from the authorized dealers.
(iv) Why this Company given me false information about the scheme.
(v) My neighbours have gotten Reliance Big TV dish for Rs.1650/-.
(vi) When I contacted to Mr. Wasim Ali Executive area Manager of Company for enquiring these querries, he also told me false information that monthly subscription will be only 127/-(125+2Tax).
(vii) Whether Mr. Wasim Ali-[protected] and Director-Mr.Vikas Dua-[protected] are induldged with these type of cheating acts by breaking the trust of people and also in the act of downing up to a reputed Company i.e.Reliance.
Sir, I demand that a strong action should be taken against this Company and its Executives and declared it as "blacklisted". I am frustrated so I have no interest on Reliance Big TV. I therefore, request you to direct to the Company to return back my whole money of Rs.1890/- immediately and disconnect the connection .I will hope that justice is alive in the Kalyug also and it will get to me immediately.
Thanks,
NARENDRA KUMAR
[protected]

I purchased a new Laptop from Reliance Digital ( Shipra Mall Gaziabad) and i got one Antivirus CD and One Game Joystick. My concern is that when i tried to install the CD to my laptop it was not installed proper and error given invalid License key. Then I uninstall the Software immediate but my system was crashed cause of antivirus CD then I realize I should not trust on free offer and gifts. after that I contact to reliance digital and they told me they are not responsible for anything after sale even for my laptop also they suggest me to directly go to the Service center of relative Product. It was very shocking for me. Their behavior very rude and ignoring nobody can tolerate that kind of misbehave. I was asking why you people give me an unused and harmful product to me then they were suggesting me for please buy a new Anti- virus for your system to us. After sometime they are trying to embarrass me because they are too many there and I was alone. they know nobody can take action against them and Company will responsible for that not they are I think Reliance spoil goodwill in front of me .because of there irresponsible employees behavior. I believe if any reliance responsible person is reading this then he or she should be realized sales is not a big deal reliance should focus on service as well because a consumer can buy and thing from anywhere but he or she will go with quality. If possible then take action against MR. Prem Chand he was a real bad impresser for reliance digital there. Thanks in Advance.

VOLTAS - One of the most trusted brands in India. Whenever an Individual thinks of purchasing an AC in India : VOLTAS is a recommended brand thought of . As an individual when we buy high end electronic items, we have our trust in the brand and same is perceived to be delivered by the company both in terms of after sales service and products.

As an individual when I purchased VOLTAS VERTIS SPLIT AC 1 tonne just a month back, from Reliance Digital, Korum Mall, Thane . I also thought of the same. But I was actually wrong. It is said first imporession is the last impression and the alongwith the retailer from whom we purchased has completely betrayed my trust. We placed an order on 26th Mar'10 and took the delivery on 8th Apr'10 and since then there is no cooling one or the other problem is going on cropping up on every new day.

Initially when the technicians came to install it they installed it wrongly due to whicvh there was gas leakage and then later they found some wiring problem and then later again when there is no improvement the technician from Reliance says that VOLTAS will handle it now as it is compressor problem. Now when I speak to the Manager of Reliance Digital , Thane (the place from where we purchased the AC) says that VOLTAS company will replace the compressor and give it to you.

My question is if any other parts were faulty I would have agreed for a replacement but COMPRESSOR is the heart of the AC and how can I accept a machine with replaced heart (compressor). I asked them to deliver me a replacement for this AC but Mr Asif Manager at Reliance tells me very coolly "Yes madam we will try to get the compressor replaced and after that if any problems then we will replace it with a new AC".

Does this mean there are going to be more faults coming up in this machine. As a customer we have agreed and abided to all thei terms & conditions at the time of purchase i.e. paid the entire amount in advance and then taken the delivery . Then why so much hesitation for replacing a 1 month old faulty AC.


I have taken the number of VOLTAS ASM from Mr Asif but the ASM is not attending to any calls maybe he is avoiding. VOLTAS engineer visited our place and have taken the compressor.


Am I wrong in asking from them a replacement for this faulty machine whose comporessor is dead. Which means they will replace the AC with another compressor whose life god knows for many month or days or years it will live.

I request the readers to please write your views if you agree or not with me.

After paying a hefty amount how I can continue to use a AC whose compressor is replaced in a span of 1 month .

Sir,
I have purchased two window A C s ( 1.5ton capacity) of VOLTAS make from Reliance digital on 24/1/2009 with one year protection plan after one year warantee.
One of my AC is now not working and even after lodging the complaint with Reliance digital, more than 10 days have passed but the same is not attended and the response of the concerned staff is not helpful.
Surendra Pal H-302, Anupam Apptts, East Arjun Nagar, Shahdara.
Mob No [protected].

We bought APC UPS along with battery and trolly on 7th April'2010 from Reliance Digital Gurgaon. They promised delivery of the same on 9th April and installation next day, for which they charged 500 Rs even. Despite the repeated follow ups with the store and their service head Mr. Choudhary ([protected]) They did not send any engineer for installation after some time Choudhary even stopped responding, picking our calls. Then we visited store after unsucessful attempts to get it installed there we spoke to Mr. Varun ([protected]), who again promised of getting the UPS installed . After many requests they send engineer who certified that the UPS and Battery are defective products and will be replaced. When we spoke to Mr. Chaudhary and Varun they again ensured and promised us that they will replace within 2-3 days. But even till today they didn't replace our products.

We bought this product becoz of frequent power cuts in Delhi and for my father, who is critically ill and under observation.

We are still following up for replacement and instllation o[censored]PS n battery. What action we can take against them now? Can anyone help?

Please reply

Mati