Reliance Digital Complaints & Reviews

Reliancedigital Retail Ltd — Not providing the free services on Split Air Conditioner

Dear sir,

I am yet to receive the free services for the defective A/C that was installed on the[protected] and it nearing one year since it was installed.

This should not have happened from a company of your reputation.

Moreover the the company (Reliancedigital Retail Ltd) located at 227 NSC Bose Road who sold the item, does not seem to bother over requests made to them to honor their commitment, in that the Free Services which were supposed to have been provided after the sale and installation, have not been provided.

You are requested to kindly do the needful and instruct Reliancedigital to take the matter seriously and provide the free service as per terms of Sale.

Kind regards,

Sqn ldr Bidyut Chatterjee,
Mb No.[protected]

Finally after calling the Reliance digital's service more than 5-6 times and my wife having to visit the Reliance Digital showroom at Shipra Mall, Indirapuram asking for an email ID to lodge a formal complaint, the air-conditioner was finally serviced last Sunday (16th October, 2010)

Regards,
Iqbal Ahmed

Dear Naveen

I'll advice you to call the customer care of KENT at[protected].

Reliance Resq helps
After intervention from Mr. Aman & Mr. Rajeev from reliance Mart, my isue of Kent RO got resolved
Thankyou guys
Regards
Naveen Chauhan

Even I had Samsung mobile from Reliance Digital Vashi showroom on 15-Aug-2010 under 10% cash back offer. It was too strange to see such kind offer wherein person who is buying the mobile himself not getting 10% cash back on the spot but he has to send his verification documents, very funny.

After submitting all the required documents to the said address and confirming the same with them that all required documents had been received, I was started eagerly waiting for cheque from Reliance Digital but till date did not receive my cheque. Meanwhile we constantly followed up with them on 26747400. Every time some new executive heard my full story and conveyed the message that payment is in process and will get the cheque within a week.

Last confirmation they gave me in October that because of some technical issue they will now send my cheque by 15th Nov, however I haven't received any cheque.

This is really disappointing process from Reliance Digital.

Please take strict action on Reliance Digital for such false commitment.

I had same experience, I bought nokia 5230 and sent coupons worth 750/- Rs. to mumbai. My claim form number is : 2930231.

Till now I received message that your request is in processing and you will get cheque within 10 working days by 3 different persons from travelport when I send mail to check the status on : [protected]@travelport.in.

I doubt any one has received this kind of cash back. Looks like just publicity stunt to attract people by stating 10% discount on products.

Really disappointing.

Hope someone would look at it.

Do you take a real action againt the concerned department who continuously cheating the people of India or so called valued customer

Dear Sir,

We regret the inconvenience caused and request you to share your contact details at - http://on.fb.me/AuuJCy for our team to get in touch with you to address your concerns.

Warm Regards,
Reliance Digital

Hi Mukesh,

Packages keep on changing and we have discontinued with South Bronze pack which you had earlier and equivalent enhanced pack of the same value was given to you after 3 notifications and SMS were sent to you.

Regards,
Reliance BIG TV Response Team.

Very bad ...

From
Vijimol.J.V.
Smartcard No.[protected]




Very poor Customer Care & After Sales-Set up box non-replacement for 2 months
Hi,

Myself Vijimol J V, from Kollam, Kerala, very much aggrieved with the poor customer relationship of the customere care centre and the nearby customer relation centre at Anjallumoodu, Kollam. My smart card no. is[protected]. I had put many a complaint regarding my set up box for the last two months. The last two complaint No.s which I had noted down is as follows.[protected] &[protected]. The problem is the visual changes to blue and later total black out. Continuous playing never lasts for a 10 minutes.
After an hour rendering call I got connected to C.C. - probable over 15min. - a C.C. Rep. pops up and stands by for service.
You ask him any question, his next reply will be - may I put you on hold, this was true for me in 7 out of 10 times. Sometime the hold may last for over 15 to 20 min, a new guy pops up and stands by for service, remember the first guy - where is he now, what for we were on hold - no idea.
The second one will come - thinking he might help, we repeat the question, again in another 1 min., the very old question comes up - "may I up you on hold". Well this hold will only last for 5 to 10 min
After many a such calls for the first time, The very imp person arise in my home, ‘One of the technicians’ He changed the AV CODE to COMPONENT OUT and told if the problem still exists call back. He had left after a few minutes the problem started. I called him back to the no. he had given me. But showed no response at all.
I called back to the customer relation center (Nearby one) at Anjallumoodu. The call was answered;” the complaint is regarding the set up box and it has to be replaced”. He gave me a new date. I asked him if he can come after working hours to which he had agreed. Still I took leave and waited for the technician to come. None came. Again started the same process calls to the toll free nos. none responds for the first three or five calls. After all when we get the CC, starts the same questions and answerings. After a long holds and waiting the call transfers to the Technical section and the technician started asking the same questions. After such a Himalayan task, he began giving instructions for software updation. For a while the setup box started working. Later the Shankaran began to climb the coconut tree. The problem still persists.
I had started a fresh complaint (No.[protected] again to which the CC replied The setup box will be replaced before 08/09/10. I believed him and took leave on that day waiting .None come. I called the nearby center Anjalumoodu, Kollam to make it sure that they reach our home the next day. The man there answered politely that Set up box is out of stock and he will fix it by Friday. We too have leave. Today, Friday I called the CC, Anjalumodu. To which he changes his words that he had told me that he would send the technician Saturday. It is unbearable and exceeding all the limits. Tomorrow I m out of station. So I thought of moving to the Consumer court suing this irresponsible service centres and for damages and compensation for the wastage of my time.

It is shame that such a great company like reliance has such an irresponsible customer relation centers.
Now I had been spending an Hour each with the CC daily. To all CC executives I may be familiar now.

We’re working people and had spent two days casual leave for the replacement of the set up box.


I think, there is no co ordination with the Customer care at Bombay and the local centres. Different directions are given by both these centers. Both irresponsible.

Reliance digital / Washing machine — Very bad delivary, bad service,

Hi, I am very dissatisfy with reliance digital gaziabad. they comit wrong.
and his delivary service are very bad.

I request All of you Please do't go In "RELIANCE DIGITAL"
If you have any complain no or email id Please send me.



H.B.Tiwari
gaziabad