Reliance Digital Complaints & Reviews

I have been having same issues with Big TV lost signal. I have been calling the customer care for more than 1 weeks now and my issue has not been resolved.I also get same information that some one from their end has closed the ticket saying that they spoke to me and the issue was resolved where i had not received any contact on that specified date.

I would rather provide a Negative feedback on the Quality of service provided by Big tv. Lucknow

Dear Sir/Mam

Please note that I have made a BIG mistake by buying big tv.

I have mailed earlier also but no reply and no solution as well.

My id is[protected].in the name of Navin Bansal.

On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.

In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.

On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)

After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.

In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.

HA ! HA ! HA !!!
what a BIG fool you make of people.

In case you wish to mail me, please mail me at [protected]@rediffmail.com

Thanks
VIKAL

I have bought Big Tv and Iam not getting the channels as per my scheme and whenerver I call up customer care they say their SLA is 48 hours, but that 48 hours wont never come...Iam really afraid that they are just ignoring every complaint...Anyonne has got any idea about where to register case against this...

Dear Sir/Madam,

1. I am also one of the victims of this BigTv.

2. NEED URGENT ATTENTION

3. I've taken new connection BIG TV on 9th of October; it was working fine with all the features. On 03 of November Major Channels it automatically went off,

4. I have made a complaint in customer care time and again ...The complaint no are 79422874 dated 04 November 08 and 79519124 dated 05th November 08 and interaction ID[protected] dated 09 Nov 08.

5. But till now they didn't turn up to resolve this issue, every day I have to give wakeup call to listen their excuses, and I have to obey their immoral commitment.

6. This is really ridiculous and no way acceptable, enough is enough...! please take out your connection and get my money back .

7. Even I have spoken to Supervisers Named Miss Usha on 08th Nov, 9th Nov Mr yogesh and Mr ferozshaikh on 11 Nov But till now no action from Big TV.

8. I can only say to the public PLEASE DON'T BUY " BIG TV ", and don't become a victim LIKE ME.

9. If any one can guide me to take action against big tv pls mail me on [protected]@gmail.com

Thiagarajan

I have bought BIG TV on 19th November 2008. From day of installation my STB is not working properly. It goes in hang mode. I have called many times to customer care but every time they told me that this problem will rectify in some times. But problem is as usual. My STB working too slow and many times it goes in hanging mode. At that time I am anable to change the channel and more on. For get rid of this problem i have to switch off my STB from electric board and again restart it. It takes too much time. I think it's worst DTH service of India. I want to replace it from any other DTH service available in India. Is it possible? I will give antenna and STB to other DTH provider and they will installed his antenna and STB at my home. If you are know more about this please infor me at my mail id i.e. [protected]@rediffmail.com.

Main Big TV Laker bahut Pareshan hoon Kyoki aap ki company bolti kuch hai aur deti kuch aur hai
Sabse bekar Service hai big tv ki aap logo ne lut macha rakhi hai
main aap ki company ki tv aapne sare milain walo ko mana kar duga

I would like Reliance digital management to know about certain things which they might not be aware of. I hope they wake up & take some action against the casual attitude, else the brand name would not be able to save itself for long & die a slow death like many others...

On 30'th July I bought one Sony Ericsson phone from Reliance Digital store located in Shipra Mall, Indirapuram, Ghaziabad. The phone stopped functioning with in 3 days & I brought it back to the Reliance store. I spent a whooping 13, 000 rs on the phone, so I was expecting some service.
I am not saying its anybody's fault, I can understand a particular product might be faulty, but then since it stopped working with in 3 days, I thought Reliance would immediately offer me to replace the phone. But, to my shock, the store people refused to take any responsibility & asked me to go to the service station.

I said if I had to do that I would have bought the product from the grey market at may be 2-3K less. After an argument, they agreed to send it to service station.

Since then, (4'th of August & today 10'th of September), I haven't received my phone. And the worst part is whenever I call the store, different people will give me different stories altogether.

They asked me to come thrice to the store claiming that my hand set is back & it had no problem, but whenever I went there, the problem still remained.

I even offered some choices, I said I am not asking you to return my money, but I'll buy another phone of same or higher price & you please adjust this amount in that, rest is between you and the vendor, why are you making me suffer for that. Nobody knew the rules.

One day they say, ok sir, we'll give you 13000 INR worth coupens & you buy whatever you want, I was even agreeing for that, but then they'll change the stand, ohh sorry sir, that can not be done.


I have lost faith in Reliance as a brand. I am also a professional & our top priority is customers. We have all the powers to bend the rules to keep customer deligted. I was so shocked to see a store manager couldnt do anything for over a month.

I had to buy another phone because you can understand how important that would have been in my profession. Forget about those damages, I am till today not able to get a solution from anybody. Its easy to establish a brand name but it is so difficult to maintain it.

I tried writing some mails to senior people in Reliance Digital but those have also gone to the trash bin it seems..

I think Reliance people are not understanding the power of media. I have already disassociated my self from Reliance Digital for ever & sent a mail within my organization which has over 800 employees to not to visit these stores again. Even if half the people take my advice, I would feel the job done. With emails, blogs, the message spreads like a fire.

May be these people think that they are too big to be affected by these things, but my friends, all the big fires start from a spark..

Take my advice guys..dont visit this so called fancy stores..buy the products from small vendors. They'll do anything to keep the customers happy..

- from A reliance digital's victim

I am also having the same problem...So please dont buy big tv rather go for a local ccable or any other DTH

MY SMART CARE NO IS[protected] ACTIVATION 12 MONTH PACKES SO PLZ CONT ME NETBAKING SO PAYMENT

I purchased a Geyser from Reliance Digital, Shipra Mal vide model no.SWH-325. Purchased on15.10.07 vide receipt number[protected].

I have just one telephone number 23312024 for complaint as geyster tank is leaking. I am not getting this number.How can I book the number as I tried other numbers i.e. 23354514, 25360863 etc.etc.

Please help me and book the complaint.

Regards -Kishore Kumar ([protected])

I have purchased a Spit AC on May 2008, now our stablizer is not working. I am tring phone no.447 2222 &447 2229 since moring but no body is pickingup.
How to register the complaint.
Please help me out.
thank you,
anil bhatt

C-38 C
Rajat Vihar
Sector-62 Noida.

I purchased a Sanyo Refrigerator from Reliance Digital, Shipra Mall. Purchased on 20/05/2007 vide Invoice number 267.
I am tring phone no. 6489316/320/323 since moring but no body is pickingup

Please help me and book the complaint.

Regards,
Reema
GIS Consotium India Pvt.Ltd
372/2, Sec.16
Vasundhara, Ghaziabad

I purchased a Hitachi Window AC from Reliance digital, Shipra Mall. The service was pathetic from delivery to installation. Then after they contacted me for a extended warrenty for Rs. 1400 which included 4 services throughout the year. Since then they did a service once and then after i have been calling them but they dont respond. Recently they gave me a call no. [protected] on 27th Jan and then 7th Jan 2010 but no one has come to attend the service. When i call there customer service at[protected], they hold my call and then cut it and treat as I am getting a punishment for buying from Reliance digital.

Please help, this group doesnt seem interested in business but harrassing people for their benefit and foolong public by such extented warranty.

Regards
Lawrence Joy- [protected]

I have purchased a VOLTAS AC 1.5 Ton from Reliance Degital Shipra Mall on 18.04.2010 around 2 pm, with a request to kindly deliver it to my residence by 6.00 pm same day as I have a fixed programme.

AC came at 9.30 pm and after calling/requesting the delivery guy atleast 8 times.

Today 19.4.2010 installation man to come at 2.00 pm but no one turns up, I inquired their customer care they told me that the man is on the way to your house & they also gave me the cell number of the installtion man. Now I phoned the installion man he btold me that he has no informartion regarding the installtion of ac. I phoned back to the customer service no ([protected]) the lady told me that installtion man is lying to you as has to installed atleast 20 acs today, I joked that can a person installed 20 ac in a day, she told me yes as their trained person are regularly installing 20 to 25 acs daily
now the installion man comes, & he demands Rs 500 for the installion as some woodwork was required as per him & for this he will not give any reciept. I told him that that installion is free, then he told me that free installion means that you shows us where we have to put the ac.


As installion person refused to installed the ac without Rs 500.00 rupees I tried to contact the reliance showroom but there was no response then I had to go to their showroom at shipra mall & their I tried to inquire about 100% installion in cash memo no one gave me the correct version . Ultimately a good friend Mr. Sanjay Kumar of reliance jumped to returned me the entire amount as per cash memo as he can not handle a customer like me. He has promised me on 20.4.2010 as man will come to my house and will take back the ac and by evening I will get my money back.

I have paid 2 times the parking fees at & shipra mall just for purchasing ac & becauase of Sanjay Kumar I was to settled to take my money back.I also tried to convince Mr. Sanjay to reimburse me installion amount of Rs400.00 As fixed by their store but he told me that it is not a policy of reliance digital.

We had purchase washing machine of BPL sanyo and at present its not working properly ask for service centre they confirm that the company has been closed we request you to put the material in Reliance showroom only for the reputed companies which are having some more life to stand in the market

Alka saxena

I purchased lanevo laptop on date 03/11/ 2010 from Reliance Digital, Shipra Mall gaziabad. I used DVD player on laptop first time, its is not working. Even though only one month is not complete.

I am tring phone no. 6489316/320/323 but no body is pickingup

Please do the needful and book the complaint.

Manish
H.No 57, near V3S mall
Guru Angad Nagar
New delhi

I have purchased Carrier Window AC last year 17-May-2010. I booked my last service on 30-Apr-2010 and my Service Request No. is [protected].

I called 6 times after that every time people are assuring me sir our engineer will reach at your home today. When today will come nobody knows.

Is there any way to reach reliance officers who is leading Service department.

Gyanendra Chaudhary
E-114 Sec-41 Noida
[protected]

I bought carrier window ac in may 2008, from day one some gas started leaking in the ac and a very foul smell came out of ac when it was started, i called reliance they said that it was the manufacturing defect and some ac's with the same lot developed this p[roblem, and they assured it will work fine now, we thought it is ok... after 6 months ac stopped cooling, mechanic came and said gas was leaking and then gas was filled in it, it all happened with in 6months of buying the ac, then onwards whenever you want that carrier ac to cool, gas is needed to be filled in it.
Now tell me what was my fault, was it only that i believed on Reliance??????

Deepali

WE ARE FACING LOTS OF PROBLEM AND TOLL FREE NO IS ENGAGED EVEN AFTER A 20 MINUTES.WE CAN SEE ONLY BLUE SCREEN.

I want to go for DTH and I surfed through the services available in market. I was interested in BIG TV because of better technology (MOEG4) but I was shocked that nobody at Reliance Communication Center is responsing me properly.
BIG TV IS NOT TAKING CARE BEFORE SALE.. WHAT IT WILL DO AFTER SALE?????
Don't go for BIG TV

while taking connection Big TV for six month in sept., 2008 we were told that all the free channels of movies from 120 onwards will be available for 6 months.All of a sudden all the movie channels from 120 onwards stopped asking for payment, what is this?cheating?No satisfactory reply from Customer Care.

We are not satisfied.We want to give it back.

Falgun D Pathak
B 42 Sur Sagar Apt.,
Nr.Prerna Tirth Derasar
Jodhpur, Ahmedabad

[protected]

[protected]

Impolite is exact word to replace Big TV customer service, i think they all from slum area who doesn't know the meaning of customer service.

I have bought Big tv durring the month oct-08, Suddenly it stop working from last ten days i have made a complaint to Customer Care on 18-May-09 & again on 23-May09. They gave me feedback that their service man will come within 48 hours. But no one came and kept on complaining in customer care. The complaining # 98433385

this kind of company should not last for long, very bad service.

plzzzzzzzz help me sir i was totaly haresment

plzzzzzzz call me [protected]

ipurchase my new big tv but i dont have seen it so manny problem ther manny time i try custmer care number busy plese solve my complanti

I got problem with the no signal. I have made a complaint to Customer Care on 20-06-09. They gave me feedback that their service man will come within 48 hours. But no one came and kept on complaining in customer care. my complaint no[protected]. He promised me that his service men will come within 48 hours. Until now no one has attended our problem. we have fed up complianing to the customer care and shop keeper. we need back our money. Its better to have cable connection rather having a DIsh

I totally agree and also relate to you becaues same incidents has happened with me and my big tv set top box got non functional and inspite of my freequent request nothing has changed and above all the customer care executive on big tv toll free num is pathecially rude with no sense of responsiblity and zero sense of respect for the custome full of egos and who enjoys to insults and humilate their customer . I have decided to fight for my right and get back my money with full compensetation and I have made up my minde to file a case against big tv in consumer court if you want you can join me togather we can fight for our right you can contact me on my ID madhwal.[protected]@gmail.com I have even consulted my laywer regarding the same and he in the process of filing the case .

I have bought Big tv on 28 May 2009 and my Big Tv ID No[protected]. I have recharge of my ID Card at Rs 2, 100/ for one year- Suddenly one day I got problem with the my Big tv chanel not watch.. I have made a complaint to Customer Care on 05 Aug 2009.and my camplain No[protected] . They gave me feedback that their service man will come within 48 hours. But no one came and I just asked what hapend my complain your custmer care person Mr Manish tell me sir your complain is closed and he check feedback of the camplain. he is tell me that Mr Sudhir Singh of the engneer alrady solve your proglam. but they don't solve my proglam and I tell him that you can transfer my coll to your senior he is cut the coll. then after I coll to customer care five to six time to miss preeti and his spordinat me last on 07 Aug 2009 gave me a rough response and he tell me my sistem is not working . Now I have made a complaint to Customer Care on 08 Aug 2009. they ghave me a complaint no[protected]. He promised me one against that his service men will come within 48 hours. Until now no one has attended our problem. we have fed up complianing to the customer care and shop keeper. We have hardly watched Big Tv for hardly 10 days and we need back our money. Its better to have cable connection rather having a DIsh

I bought big T.V for 2590+60. My s.c.n is[protected] in the name of imran.I want hindi pack . but in this D.T.H. we donot have any channelsI want. for the same payment we can enjoy all hindi channels in other DTH services. I went to dealer of our place. he told to do reacharge with extra 200 RS . iI reacharged in my account. To change the channels Iam trying to customer care [[protected]] since 3 days. but they are not responding .It is worst customer care amoung all D.T.H's.

sir, mera smart card no.[protected] he. Sir meri camplain he ki mera setup box kharab hua tha jiski camplain mene ki jiska camp.n.[protected] tha jo ki bina technision ke thik ho gaya tha par mera 375 kat liye gaye. Mene dubara camplain ke mujhe kaha gaya ki paisa refund hoga par ab tak nahi hua. Me kai bar camplain kar chuka hu par koi response nahi a raha hai. Please refund my money. Thank you
Consumer
Sandeep rana mukhiya gali bhopat wala haridwar uttarakhand

hi
i am useing big tv connection from past one year. my customer id no is[protected]
my big tv remote is not working from last week. i have complained through phone more than three times, complaint no's as[protected])[protected].for all these times they replayed as our person will call you. there person called me and telling that come and pick from their point, i said iam at office. again he told send some one, who is there in home. still my remote is not working.
i really experianced very bad for purchaseing this BIG TV. BETTER TO GO FOR CABLE CONNECTION AGAIN. they will response immidietly. really very worst service
thanking you
Bhagath

i am not agreeing the above comment, my cust id no.is[protected] and i am using big tv from when they started this service in india, once i got problem in set top box i called the person from whom i got connection, he forwarded me to customer care and have taken proper action to recover my problem . and they gave new set top box also .one more think about big tv, if our remote is not functioning properly they are replacing that also. so i'm very much satisfied with big tv and their customer service.

They are not doing anything. Really they are stupid. They are not even properly responding me for the issues. I transfered the money but they are saying like they didn't get money. Last four days they are doing like this... ..

hi guys, , ,

i dont think these big tv guys or mr.anil ambani have any shame 2 go through these reviews...if they cant provoide service they better dont sell anything...i have a signal problem with my big tv and placed more than 5 complaints in 10 days..the standard answer is that my previous complaint is closed...but how???...no tech is bothered 2 come after placing numerous request..i have already mailed in all my friends email ids (nearly 1000) both official and personal cautioning them not to buy Big -tv..their call center guys are picked up from the nearby fish markets who can hardly speak english...shame on u Big-tv...i really dont know what i have purchased Big tv or BLOOD PRESSURE...WILL BE POSTING THIS REVIEW IN MANY CONSUMER SITES POSSIBLE..

REGARDS SYED..

Dear Team,

I wish to bring to your notice that your services were disconnected without prior information or notice. I was experiencing a issue with the telugu regional pack which I reported to Customer Service on several occasions yet the issue was never resolved. And also i was asked to recharge Rs 17 for setmax but they have deducted Rs 5 and saying that balance is very less to activate Setmax channedl. I was not discounted for the inconvenience caused by the dismissal of the telugu regional pack service. Whenever I call Customer Service to report this issue, I was assured of a resolution within 24 hours of my call yet it was never resolved. For the complaint I placed on few days back I was responded only in the first week of April yet without resolution. Adding to my woes, in recent times I was forbidden from calling Customer Service by dialing the toll free number, since my number was blocked.

I trust I have waited patiently enough and every hope of a resolution seems lost. On the whole I am totally frustrated with the services of Big TV and therefore constrained to contemplate on withdrawing my subscription.


Regards,
Ravichandra

THE BIGGEST WORST TV IS BIG TV

My Dear Readers,

this is to inform all indians

The service provided by Reliance is very worst. either BIG TV or Reliance Broad band.
They want Money only. Once you check the reliance bill.
how much tax they are charging.
and big tv service is very worst.

even though we recharged for 1 year. every month they will disconnect the services. If we call continuously for 10 days the customer service we ask us to wait for 30 -40 min and they will say please recharge your account .


SO I REQUEST ALL INDIANS

BAN RELIANCE SERVICES IN ALL STATES.

ALL THE BEST
regard,
citizen of india.

what ever the feed backs given in complaints are 200% true.








regards,
chandu

I have painted my home & recoted the tv. for reinstallation i hve call many times to Big tv.
but no body is taking care of it.
Now If any body ask comments for the Big TV. I simply give advice to him Do not buy Big TV.

My Customer id is[protected]

Vasant Bhapkar
ph [protected]

I HAVE REJESTERED COMPAIN REGARDING MY BIG TV.ON 06.11.10
MY SMART CARD No. IS[protected] BUT TODAY IS 10.11.10 ANS TIME IS 2.06 PM STILL YOUR ENGINEER NOT ATTENDED THE COMPLAIN.

REGARDS

RAJESH KUMAR YADAV

Unacceptable reponse from shop people

I bought a water purifier but installation not done yet after 72hrs. When ever I called the shop ( myself 4 times and my wife 3 times) either they kept me hold or else asking all delivery details again and again. They don't have proper information rather given wrong information.

BIG TV — installation

i purchased big tv on 13-09-08 . they told that they will install on
with in 72 hours. Still now we havent get installtion .last two days on wards we are waiting for him he is calling daily but he was not coming we already disconnected our local cable connection

BIG TV — Installing the BIG TV

I had bought a Big TV connection last month.
While installing the DTH connection, the service engineer attending did not get the cable through a sealed enclosure and provided us with a connection through a window in a shabby manner.
To get this query resolved i called up the Customer Care to ask for assistance such that they can pass the cable through a sealed enclosure.
I was told by the person attending that it was not possible to do that and i will have to make my own arrangements, when i tried to emphasize on wanting a cable through a sealed enclosure for which i was willing to pay the necessary additional charges if any that have to be incurred.
I was told by the person attending that "We ask customers to buy some other connection who want a BIG TV installation through a sealed enclosure" and "Why did you buy BIG TV, if you wanted this".

I readdressed this issue on 14/12/08 to the floor supervisor of the Customer Care about the experience I had and was told that i will be attended to in 48 hours and will be provided with an engineer who will provide a sealed enclosure.
Until now nobody has attended to me and have solved this query of mine.

mera a/c no.[protected] hai.aur vo t.v.par display nahi dikha raha hai.aur manish jaiswal ke name se hai.

BIG TV — No Reinstallation

I shifted my house to Rammoorthy Nagar Bangalore in Jan 2010 and asked to relocate my Big TV connection. Nothing has happened regarding this complaint. I had escalated this complaint twice and nobody called me up.[protected] &[protected] are the complaint numbers.[protected] is my card number.

I have suffered for the last four months. I advise everybody not to take this connection. Can somebody help me to teach them a lesson.

BIG TV — Installation Not Done Even after One Week Of Registration

I have Transffered to Bhavnagar(Gujarat) from Jabalpur(M.P.) & after reaching Bhavnagar I registered a request in BIG TV Customer care for reinstallation on 2nd nov. 2008. They Promised me to Install the BIG TV within 48Hrs. But upto 05-Nov.-2008 Big TV were not installed & even I have not Received a Single call from Local Engineer. Afterthat i Again Contacted to BIGTV C.C. & on that day C.C representative Mr. VIJAY NAGRANI told me that your connection will be installed in within next 48 Hrs., & Whem I inquired abt my last registration request which i made on 2nd Nov. 2008 then he told me that your that request has been already closed.. I surprized & asked WHY..?? Then he told me that our Engineer found your Phone Switched off while my cell remain always ON due to nature of my JOB.
and mr. Vijay Nagrani promised me on behalf of BIGTV that your connection will be installed within 48 Hrs. & gave me a REGISTRATION NO.[protected]. BUT AGAIN UPTO THIS TIME 07-NOV.-2008, 20.00 PM (48 HRS. ALREADY COMPLETED), NOBODY FROM BIGTV HAS CONTACTED ME..
HELP ME...

BIG TV — New Subscription not start even after request

Hi,

I am shocked to see such a pathetic service from Big TV.
To start with: I recharged the account with 5 X Rs. 25.00 vouchers. Only 4 got activated. Had to struggle with BigTV call center for 1 month to get it updated.

I had got 3 months free subscription along with the Connection. It was suppose to expire 5th Feb. So i called on 4th to make sure that new subscription is activated. I was informed that it will be done. (Rs. 110.00 back with Marathi was FREE!!! regional pack.) I again called on 9th to confirm the same. I was told that it will be activated but presently servers are not working. I was told the same thing on 5th as well..
Now my parents called me telling that they received one sms that i have only rs. 17.00 balance and that i have to recharge on 17th Feb. I dont understand this calculation. When i have asked for Rs. 110.00 pack, how can u recharge what u want????? why is that you guys lie to customers... ????
I am not going to pay anything. I want my Rs. 110.00 pack recharged from 5th Feb with Marathi as Regional Pack.

My Smart card no is:[protected].

Note: i am told by Supervisor Leela on 14th Feb at 11:45 AM IST that i will get a call from Backend team after Monday.

Hope to get something that will change my mind regarding the pathetic experience that i had with Customer Care !!! OR CUSTOMER UNCARE...

BIG TV Connection — Not activated

hello,
LAST Sunday 3/01/2010, the BIG TV connection installed in my house. Still the connection is not activated. Try to fix the issue ASAP.
Contact : [protected]

thanks & regards
p.parandaman

Big T.V — Not Activated

I HaveTaken New Big T.V Oct 2009 Rs.1850/- 1-Year Free Suscription i Used 1-Year Correctly But I second Recharging on Jan-20-2010 pay full amount Correctly. My Card No Is[protected] But Is Not Activeted why Plz Activeted My Big .Tv Account

Saleemulla
Contact-[protected]

big-t.v — not Activeted

I Have Taken Big T.V Oct 2009 Rs.1850 1-Year Free Subscription and I used one year correctly After 1-year i recharged amount 1510/- 10 Months and get 2 months offer Pack Total 12-Months/I recharged Date is Jan-20-2010 But Is Not Activeted why i pay the full money correctly.Recipt also my hand so plz activeted my device

I am a resident of 1015, Laxmibai Nagar, New Delhi-110023 and I booked for Big TV DTH Service on 8/5/2010 through one of the company's representative (i.e. Mr. Manoj Kumar code No.00232, his mobile No.[protected]) and I handed over to him a State Bank of India's Cheque No.393774 dated 8/5/2010 which was confirmed by your Mumbai Office that they got the payment and promised that the said service will be installed at my resident definitely after four days. But, I am sorry to inform you that even after 10 days of booking for the said system, nobody from your company has turned up even contected me inspite of repeated reminders to your company representative. I am therefore, no more interested to go for the said service and wish to cancel this booking and want the company to refund my booking amount i.e. Rs.1490/- without any delay.

Veena Sharma
Add: 1015, Laxmibai Nagar, New Delhi-110023 (Mobile No.[protected])

I have taken, so called, Big TV in the month of 29 june 2008. There is dellay in installation.. The same has been intimted to their call centre by way of complain (20 to 22 time complains), they promised that an engineer would come and istall it in some days. Till date i have made 18 complaints and their engineer is yet to come... Reliance, which is present in almost all the business sectors, is offering such worst service... i am not at all happy with their service. As a pilot project, they have launched this only for the pco of reliance, if this is the kind of service they are offering to reguller customer, just imagine what will they offer to an unknown consumer...

It is confirmed from call center that engineer is going to come and going to install the BIG TV in 72 hours, it is been more than 72 hours...no one has given me call about installation or delaying installation. We are eagarly waiting for entertainment...we have purchased the setup box and which we can not return and buy any other DTH.

BIG TV — No Installation

BIGTV - No Installation for the last 6 days. Looks like they don't have staff to take care of the installations.

Its very difficult to get through to the call centre. It takes a minimum of 25 minutes to get through. The call centre staff have no experience in handling customers and keep giving some lame excuse and talk about a 72 hr installation window even after the window has passed.

There is absolutely no regard for meeting SLAs.

Can we do anything about this??????

Hi,

I purchased Big TV on 04/09/2009 in Hyderabad. For installation i made a requet on 04/09/2008 the workorder number:[protected] the smart card number:[protected] support people conformed installation will be done with in 72 hours but, they are failed to complete in promised time. Again i made a call and raised the complaint on 07/09/2009 the complaint number:75393969 the promised the issue will close with in 72 hours but, installation not happened Every day i am calling to customer care they are telling installation will be done today again today...like

So, friends dont go for BigTV. Service is very poor.

Thankyou
Raghavendra
+91 [protected]
[protected]@gmail.com

BIG TV — regarding instalation of big tv

Hello
i got big tv on 3rd of september, i did regisration on 11/09/08, till now i dint get installtion .

sim no[protected].



regards
prabhakar reddy

I had bought the starter pack for big tv about 20 days back and called the customer service and generated the work order on the same day. After 72 hours of generating the work order i logged a complain with the customer care . They gave me a complaint number but even after 16 days nothing has happened and i have been calling their customer care on a daily basis.

I would rather not recommend this to anyone

BIG TV — Installation Delay

I have taken, so called, Big TV in the month of 06 SEP 2008. There is dellay in installation.. The same has been intimted to their call centre by way of complain (20 to 22 time complains), they promised that an engineer would come and istall it in some days. Till date i have made complaints and their engineer is yet to come... Reliance, which is present in almost all the business sectors, is offering such worst service... i am not at all happy with their service.

BIG TV — Installation not done

Hi,

I purchased Big TV on 06/09/2009 in Hyderabad. For installation
i made a requet on 06/09/2008 the workorder number:[protected]
the smart card number:[protected] support people conformed installation
will be done with in 72 hours but, they are failed to complete in promised..

BIG TV — No Installation or Callback even after 10 days

I bought Big TV's Set Top Box on 6-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 16-Sept-2008, no installation was performed, not even I received a call from BigTV to let me know the...

BIG TV — slow speed

i have big tv from last 10 days
first of all it is super slow speed service
many times it takes more than 10-15 sec to change the channel
so I called it very slow processor
i have also complain from customer care 2 days before
my big tv is on blue screen 2 days before for more than 1 hour
so i comlain
but there is no responce
I complain on this no-[protected]

Of all the DTH services I have ever seen, Reliance BIGTV has the worst after sale service. They take more than 4 days to install the dish. Even after instaling, they say it would take 24 hrs to get activated, but my BIGTV has still not got activated after 5 days after installation. Every time I call CCare they escape saying something.

I advice my friends to stay away from BIGTV

hi all,
are u ready to go to file case against BigTV for the same? i also had purchased it on 7th of september and the dish was installed on 8th. but till today (18-sept) i could not see any thing in my tv through big tv.
i want to file case against them in consumer court.

I bought Big TV Setup box in Bangalore on 5th Sep 2008. After trying customer for nearly 3 hrs, I got some one to answer my call, but to un-fortunately the customer service representative informed me that his system is not working and not able to take up installation request. So I had to hang up. Again after trying their number for 2 hrs I reached the representative. This time it was lady, she took our request and said that within 72 hrs the Installation Engineer will call and fix up appointment. after nearly waiting for 5 days I called up customer care again. This time I shocked to see that there was no installation request. After nearly arguing with the representative I noticed that if the representative does not issue work order number than he/she is just acting to take the order. This I think is due to over subscription and there are not many engineers to install.

Lesson : When you give the installation request, ask for Work order Number.

Again after getting the work order number, I am still waiting for installation. In between I again spoke to the customer care and they again shocked me. They said their system says that it has already installed. After arguing with them nearly for 10 mins I was convinced that the Big TV centre at Bangalore has just updated the system where as in actual the have not done any installation. These were to eye wash the head office in Mumbai and take the credit that the requests are done with in the time specified.
There was no contact address or numbers for Bangalore office.

In the meantime i registered two complaints for not yet doing the installation. I think the Customer care has standard reply for any questions. For complaints they say it will addressed in 48 hours. But even after 7 days I have not received single call from them.

I have very serious doubts about the BIG TV service; I would say "No service".

Imagine when there is no service for a new customer; I am sure the service existing customer could be really poor.

I have purchase Big TV with 1 year subscription with Pupular pack (133 channels) 6 days ago.

Many of the channels are still not visible on my tv.

Not proper responce from Big TV call center and Local sales person Vikram


Subodh Patil
Alibag.

BIG TV — no channels are coming

my c.s.no.[protected], Big tv was installed on 30/8 and from 15/9/08 no chanes are coming dispay shows recharge or call custmer care. with great dificutly got line gave compalin no is 75874647 dt.15/9 with promise that within 48 hours you will get all chanles. till today no respnse no call from there side within this time 12 times i talked to them no result. i am not able to understand when they do not have capacity to solve the problem and infrastrukture why they have come i the the market we have bot as dhirubhai ambni group. sorry they are spoiling the name i want to mail directly to mr.anil ambani so please help me to get his direect e-mail, thanks

After several compalins no result as not a single chanels are coming to my big tv purcheased in end of aug.08 from 15-09-08 i do not know what to do with this i thought to retun to dealer.

Simhan,

I perfectly agree with you what you said... this is exactly the same issue which i am also facing... its almost 15 days now... is there any ways to take any actions against this service..?

This is the worst service of any DTH service provider till to date.
i bought a big tv on 13th of sep and call the customare care to installation.they told it will take 72 hours to install but still it is not install.And t he worst part is on 23 rd i got a call from the Big Tv ISP people that sir be at home we will install it between 4.30 -5.30.And i simply drove back to my home from my office, but none of them had come. and after that also they simply saying it will be install between 9 O'clock.and they simply made me fool of saying the same thing on wednesday . So it has been 13 days still it is not installed.

So i think i should go for the consumer case.For harassing the customer.
people if you want to buy a BIG tv then please change the plan.

frnds,
even i purchaged big tv setup box on 11th sep, 08. they promised that by 15th of sep installation will be over. even today installation is not done. regarding this i made several complaints, every time i got the reply " sir, your installtion is under process, by 8 pm tommorrow our person will come and install" thank you.

next day if i calls the reply is same but the voice is different...

i never had a worst experience than this in my life...
if Anil ambani group is not capable of providing the installations... it is better to withdraw B Tv...
i am totally unhappy with this...
my advise to other customers is 'better u dont go for Big Tv"
uday - [protected]

BIG TV — chatting

I got big tv in bangalore. During purchase period i enquired fr the package which has maximum channels and they gave me a package name. I bought the big tv with the specified package. After 1 month i see most of the channels disabled i call the customer care the are telling the blocked channels are pay channels and the customer suppot is worst of all. you have to wait for long time to get some one to attend, if you get through the waaiting period, they dont have proper info nor they have inf to unsubscribe. there is lot of mis management. I suggest dont go for big tv. you will be in trouble.

I am chandravijay gohil from Bangalore (Karnataka) and basically from Gujarat. I have purchased Big TV
on 12-Sep-08 and it was activated on 14-Sep-08. It was running fine upto 15
days. Last Moday it was giviing error as "Please subscribe your channel".
after that i called to customer care and followed some steps and generated
the complain.They told that the complain will be solved withing 48 hours but
till now it is in pending state.

Please find the below details.

Smart card no :[protected]
complain no:[protected]Raised on 30-Sep-08)
Name: chandravijay gohil
Contact : [protected]

BIG TV — BIG TV dealer Rajkumar, i way net tech -Fraud

Please never buy BIG TV from this guy..

he is a BIG TV dealer located at royapettah, chennai. The center that he says is I way net teck.
such a fraud guy who never cares of customer after sales.

another thing, BESTRONICS is another horrible ISP provider for this guy. If you purchase BIG TV from him then for sure you are going to switch to TATA SKY as me!!
totally frustated with the behaviour of BIG TV dealers and customer care

Please do not go for BIG TV at all.

They activated wrongly another package instead of what i want. the same i lodged complaint at customer care, till date no action has been taken, already 8 days gone. this is the big tv. we are suffering alot with big tv.

i purchased biggggggggggTv on 1st Oct in Reliance world, they only called customer care and registered my work order. time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue.

my contact no. [protected]

Hello Reliance,

I purchased Big TV Setup Box on Sep-27-2008. They installed on Sep-30. After watching the TV for 3 hrs, I see only black screen. I logged a complaint on Sep-30. Over the phone, they had asked me to remove the cable, check LNB cable, hold the power button for 30 seconds etc... and finally found that it is proper fixation of the antena the angle has been changed and thus no signal. They have to come and align the Dish antena and hardly it would take 5 minutes for them. Today date is Oct-09- and they haven't come. I was been calling the call center daily and telling them about the problem. They say sorry for that and they will send a person in 24 hrs. I know that doesn't happen.

Reliance, If you couldn't fix the antena, atleast tell me a local person who can come and do it. I am ready to pay for that also.

is it safe to take BIG TV connection

i m harjeet from gurgaon buy big tv on september 16th. in very first all is good but the customer service is very bad. i call for english movie they ask me to recharge first. when i recharge and call them they didnt play the movie on same day niether other day. i call again for complaint and ask for other movie they run same old movie and not new 1 what i will ask them to run, they debit my account with Rs.60+Rs.60 for both movies which i m not see on big tv. also for customer care need to wait for more then 10 minutes everytime which will extra burden on mobile bills cause of STD call charges to mumbai. I call customer care last week for activate ten sports on my big tv (in very first i will see all channels for 20 days they they stop soo many channels and ask to pay money for paid channel, thats the surprise in 3 months pack) but a customer care lady whose name is Anamika will took 20 minutes and sure that my services is activated. later i am surprise when i m not get same channel. also the pack of ten sports is of Rs. 40 and need to pay for 6 months in advance of Rs. 240 for that. thats a fraud, cause soo many things r hidden and they all r cheeters to make money from customers pockets with great tricks. Really a worse service in its class by relaince. No wonder that how relaince is very rich cause reliance make his empire with cheating ppls. i hate relaince products.

BIG TV — channel

e tv, ztelugu, maa tv, neo, channels not coming

Reliance BIG TV//////////////////////////////////////////////// — Bad mistake opting for Big TV. Please think twice and go through the list of channels available.

I brought Big Tv from Rajalakshmi's dream world, Kagdaspura, Bangalore on 2nd Oct. I opted for the 2190 south starters pack as I was told by the dealer that with this package all the channels are free for 1 year. Everything went fine. The installation was on time. Picture quality perfect. Less than 1 month into the plan I have started realizing my mistake. To start off the channels started appearing as paid instead of free. Zee channels, Neo Sports, Neo Cricket has all of a sudden become paid. The first day I had this problem and called the customer care I was told that there is a technical issue and would be sorted soon. Obviously that didn't happen. 2 days after that I called back again and this time I was told that these channels are not part of the package (Complaint number[protected]. I informed about the dealers details and was assured that things would be looked after. Today I called back again at customer care to enquire about my complaint and this guy tells me that it’s my mistake and I should have called back at customer care after buying the product ;-) You don’t call customer care after buying a product right ?? you call only if you have a problem. And the really sad part was the guy hung up on me ;-( I don't know if that was Mr Ambani himself. Well he can do that. I am just a common man. I called back again at the customer care to report about the incident and am promptly refused that this cannot be taken as a complaint but as a feedback. I know what you are going to do with my feedback. Take a print out and use it as toilet paper. People who are reading this do not misunderstand me. I do not mind paying 100 Rs more, but the thing is I should have been informed at the time of buying and not 1 month later. And I do expect a little respect. I am now thinking that maybe I made a mistake...a mistake of opting for reliance when there were other established players.

BIG TV — Service

I have bought Big Tv 2months back and hardly we have viewed the cahnnels for 25 days..Whenever I complain about anything they will tell SLA is 48 hours, but they will never give a solution..Now Iam not getting the channels as per the package and I have lodged the complaint 1 week back but they r always speaking about the sla whenever I call and the problem is not rectified yet...So I want my cash back...

BIG TV - WORST SERVICE I have ever seen in my life for any product!!! I am planning to complain in consumer court for causing me mental agony.

PLEASE DON'T BUY BIG TV...IF YOU WANT PEACE IN YOUR LIFE!!!

BIG TV — Complaint not resolved even after 5 days and continous followup

This is with reference to a BIG TV connection which I had subscribed too. Unfortunately this has been one of my worst decisions made. The engineer, who had come for initial installation on 4th November 2008, knew there was less signal availability, yet he carried on with the installation. After he went the problem started from the very next day. After thinking it would be a temporary issue I did not call them but after continuous problem, finally I logged a complaint with the customer care on 10th November 2008. I was given a ticket number 79982014 saying it would be solved within 48 Hours (Phew 48 hours for a complaint to be resolved for a new connection taken 6 days ago and they claim to be India’s best DTH service). So I waited, then I called up the customer care on 11th November 2008 as no engineer had called or visited. I was given an assurance that the engineer would come the next day. The next day came and went but no sign of engineer. Another call to the customer care gave me an assurance that the engineer would visit the very next day. So I had nothing to do but wait. 13th November came and went, yet no sign of engineer. This happened even after escalating to the senior customer care executive. I waited again for the engineer/technician on 14th, but even after waiting the whole day when nobody came, my obvious reaction was to call the customer care number, and guess what, I got the shock of my life. They said that my call was already successfully closed. When I told them that nobody had called or visited my place. They said they would now log a new ticket (Ticket Number[protected] and given an assurance that the engineer would call/visit within 48 hours.
So now I have come the whole circle. And I learnt the lesson of my life, never to subscribe to any reliance products/services and never recommend the same to anybody.

Ipurchased biggggggggggTv on 23 Nov 08 in Reliance world, they only called customer care and registered my work order. time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue.

my contact no. [protected]

Ipurchased biggggggggggTv on 23 Nov 08 in Reliance world, they only called customer care and registered my work order No. [protected] and Smart Cad No.[protected], time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue. Kindly take action soonly.
Thanks
My Address:
548/V-150, Vikram Nagar, Post - Manak Nagar
Lucknow (UP) Pin-226011
my contact no. [protected]

i want to start new marathi chanel STAR PRAVAH

PLS ADVICE ME

BIG TV — Relocation Problem

I wanted relocate my big tv from pune to pimpri-chinchwad area so that i called customer care for request. Multiple time Customer care executive taken my complaint n assured me that your problem will be solved within 48 hrs but now 45 days passed my complaint is still pending and customer care giving me same reply again n again. I suggest you please dont buy Reliance big tv... instead you buy Tata or other service provider...

BIG TV — wrong plan exicuted

since 2nd of dec. i am not in position to see STAR PLUS, ZEE TV, AND ALL THOSE CHANELS WHICH ARE INCLUDED IN PRIMIUM PACK OF RS. 2690

totally agree!!

BIG TV — ENGLISH LOCAL CHANNELS AND COLORS CHANNEL NOT AVAILABLE

Hi,

I am using BIG TV. I have taken two connections. However I am very much depressed as no english channels that comes under local channels category are available. Also colors channel is also not available. I confirmed even o recharge coupons are available for the same. As of now, there is no 32 local channels as they advertise. Their are only 15-16 local channels on which movie gets change after 15 days.

Request to Reliance, please look into the matter ASAP.

Thanks,
Ajay Singh

i want to know my big tv connection status

Big TV subscription — channel listed in 2990 plan is not being shown

Dear sir,
I am BIG TV customer my smart card no is[protected]. I subscribed rs 2990/ plan with one year free subscription scheme. but i would like to bring to your notice that most of the channels like 9X, Cartoon Network, 9XM, Discovery etc. which were running on my tv has not been displaying. please advise why some channel have been blocked on connection.

SIR PLZ SOLVE MY BIG PROBLEM. i buy my big tv connection
2990rs and for 12 month period. after 3 month to go and i calling to coustomer care to add some more channal and he told me that your pack 2490 for 6 month only when i told to c.c how can you do this. he reply that may be this is our technician folt or may be where you buy his flot, also told me we can't help you can use only 6 month after you can chose our pack like 98, 150 this is not fare
my validity 12 month how can i use 6 month. this is not my folt

BIG TV — WORST STD

my STB switch off automatically while running, i have made a lot of complaint on CCARE. NO action taken.
this is the worst product in the whole world. Shame on the Company.

hi i am bigtv subsciber and i purchased a set top box for rs 3990 smart plan for one year. but when i talked to customer care they told me that they have updated my account for three month plan only. when i told them to change my plan for one year as i had taken a smart plan for one year . but they saying that this offer is discontinued now and now they can't change my plan . their is not any customer fault as they had updated wrong plan on my account. now i am helpless and planning to case file on big tv.

i suggest everyone not to buy big tv as it is the worst service in india. they only want to make money whether by hook or crook.

Hi all,

The service of Big TV is not at all satisfactory.

Many channels are missing even some channels which are free to air they dont even cover them

The processing of switching to other channels is very slow.
I had been talking to the customer care regarding these matters even their response is not
satisfactory.

I got a 6 Months Subscription for 2 set top boxes in September and the customer care says that a 3 MONTHS pack was activated... Now they are not ready to negotiate in any way...
Neither my Set top box is working properly. But these ...

BIG TV — engineer

dir sir

my complain are no responce

smart card no[protected] my complain is 04/12/2008 not solv

mo [protected]

engineer are not reacharge my 1200 kupan

nir mal installar are chor


durga [protected]

BIG TV — they are asking extra money, making fraud

We Are From Indore, Big tv company have charged Rs.2990/- on 3/10/2008, through ANUSHA ENTERPRISES AUTHORISED AGENCY INDOREOF BIG TV.Our smart card no. is[protected], C.A.F.NO. [protected], At the time of installetion company had promised us that they will serve all channel, INCLUDE ALL premium and all chanel whole year free, but after 15 days of installetion big tv removed his zee tv (all channels) and now after 3 mont now these days they are sending sms and notices on tv through bg tv that we have to pay 220/- rs. month to see all channel otherwise they will close all channel .this is fraude, and we are in big mental tension even my childrens cant see cartoon network because for this they are also asking extra recharge amount.again and again companys costomer care atandent says we will start your services but they are not providing all channels to us and also they always says this is happen due to our authorised agensy Anusha Enterpises, but this is not consumers fault, we feel that we have looses our mental peace and money this is fraud.

NAVER TAKE BIG TV INSTALLETION...BIIGEST FRAUD SERIES OF AMBANI'S (BIG TV) NO...BIG FRAUD...THIS IS REAL NAME

BIG TV — Chatting to me

Sir
I have purache one Bigtv on 30.08.2008.I have choosed on R.S.2190 South popular packege.On that time all NDTV Channeals Inculded in this one year pack.But 14.12.2008. On wards all NDTV Channeals Blocked.Iam compliment to coustomercare from ONE Month from15.12.08. Onwards. That side given to TEN Compliment numbers to me.But my compliment is still not sloved.On 06.01.2009.ON Wards Costumercare officer Answer to me You have watching NDTV Channeals You have Recharged R.S.73./Month.Else you have no released NDTV Channeals.
what step to take him for this Compliment. Ple Give to me for any Tips.

Thankyou.

BIG TV — refund

hi sir maine big tv 3 monts pahle liya tha aur distubutar ke bola ki 6 monts validity hai par ye to 3 monts me band ho gaya hai agar distubutar ko pata nahi hai to big tv nahi lagana tha meri validity muje milni chayie mai big tv band nahi karna chata hu chalana chata hu par 6 monts ki validiy ke sath agar muje 6 monts validity nahi milti hai to ap big tv ko vapas le mera paisa muje de muje mera refund vapas de mera id no[protected] hai mera add 730/7govindpuri kalka ji new delhi 19 cell no [protected] thanks

Respected sir/madem Hello My smart card no. is[protected]. I recharge my account on sunday[protected] for activate a new chanel (colors chanel) after recharge I was call to customer care toll free no.[protected] and ask for activate this chanel then executive ask me for wait 2 hours for activation. After 3 houre this chanel is not activate on my id then I make few more calls to customer care and I not find any sefficiant answer, On 18:[protected] I put a complain to customer care my complain no. is 86200908 and executive ask me for wait 20 minute. Sir today I was make two call to customer care but no result.Sir I hope you understand my problem and handle it. Thanks...sandeep jindalHanumangarh town Rajasthan[protected]

my big tv Installation on 9/11/2008. but installation date to today we can not see any program by big tv.
my smart card no[protected] and my complain no 85042513 other no 85967930.pls repair my big tv othervise i through in SABARMATI RIVER. I M VERY TYRIED.

BIG TV — UNUSED CHARLES

MERE BIG TV ACCOUNT MEIN OCT. 2008 MEIN 230RS. THE. USKE BAAD MAINE APNA BIG TV KA KOI BHI ACTIVATE NAHI KARWAYA. AB JAB MAINE JAN. KE 2ND WEEK MEIN APNA BALANCE PUCHNE KE LIYE BIG TV KE CUSTOMER CARE PAR PHONE KIYA TO PATA CHALA KI MERE ACCOUNT AB NEGATIVE 300 RS. BALANCE HAI. MAINE PUCHA TOH WOH BOLE KI CHAHE AAP KOI PACK ACTIVATE KARVAYE YA NA KARVAYE AAPKE ACCUNT MEIN SE PAISE TO HAR MAHINE KATE JAAYENGE.YE IN BIG TV WAALO KI LOOT HAI. SO, PLEASE DON'T BUY BIG TV . IT'S MY REQUEST.CUSTMER CARE IS USELESS OF BIG TV.

AFTER MORE THEN 5 DAYS MY COMPALINT NOT SOLVED BY THE BIG TV MY SMART CARD NU.[protected].

THE SERVICE OF BIGTV IS VERY POOR AND VERY WORST. AFTER THE FOLLOWING COMPLAINT NUMBER THE BIG TV NOT SOLVED MY PROBLEM.

86112653
86193917
86263875
86284730
86390839
86464834

I SUGGEST TO GENERAL PUBLIC PLEASE D'NT INSTALL THE RELIANCE BIGTV I[censored] INSTALL THE RELIANCE BIGTV IT WILL BE PAINFUL AND WASTAGE OF YOUR MONEY

How can i check my big tv account statement

dear sir,
i have complain for channal, 12december i taken new connection (1499RS&three month free),
Resently below channal sttoped, what reson
120, 122, 123, 124, 125, 126,
smart card numer:[protected]
below is my personnal details,
name: mahendra kumar baldevbhai
adreess: at bhadol, ta kalol, post, panser
dist : ghadhinager nort gujrat, india,

telophon:[protected]
i hope above complain to get good responce

thanks&regards
mahendra patel,

BIG TV — Launch Offer - Max connection fraud

Based on the advertisement, I approached the local distributor in Jul 08 and selected the MAX offer and made a payment of Rs 4990/- towards cost of equipment, installation, RCV and activation. As per the offer I was supposed to get one year free subscription for all the channels as listed in the offer & three months free for cinema channels. The local representative commissioned the STP on 07 Sep 2008 using SIM card No.[protected]. The representative took four RCVs totaling Rs 3500/- bearing No [protected], [protected], [protected] @ Rs 1000/- each and CRV no [protected] for RS 500/- for activate of my connection as per Max Plan.

After activation, I found that I was unable to access some of the channels given in the offer. After contacting customer care center, the popular channels such as CNN, BBC world, Zee channels etc were activated. The access to free English cinema was still not available. I was also told by the customer care that by mistake my connection has been registered as 'Premium" plan and necessary action is being taken to change over to "Max plan".

In Dec 2008 I started getting repeated SMSs that I need to recharge my connection. On contacting the customer care on 22 Dec 2008 and repeatedly thereafter till 18 Jan 09, I got the same standard reply- "Sir your complain has been registered and our superiors will get in touch within 24 hrs". The promised contact by superiors of customer care executive is yet to be received since past 10 days. My connection was finally blacked out on 22 Jan 2009.

My observations BIG TV & reliance services

1. Pathetic customer care services.
2. You will be totally lost as customer care executives are not able to guide you or give telephone address of responsible person.
3. The aim of the company is to somehow collect the money irrespective of services.
4. Launch/seasonal offers are gimmicks, a ploy to trap the customer and subsequently force and fleece them.

BIG TV — complaint unused charles

To,
Complain department
BIG TV



SUBJECT - COMPLAIN


I have take Ur Big TV connection before a month ago 23 September 2008 n my customer id is[protected]
Named Shailendra Singh. Now a days I m suffering from Ur bad service that I have begin with staterpack 1 (28/12/08)
And Zee TV. Now I surrender this 20/01/09 and start with staterpack 3. Now problem is that the money which u detect is
staterpack 3 and u provide staterpack 1. I have complain this several time to Ur call center at
(Mr. Shakeel Ahmed n complain no. was[protected]
(Mr. Sachin n complain no was[protected]
(Mr. Kumar n complain no was[protected]
(Mr. Ashish n complain no was[protected]
(Mr. MANOJ n complain no was[protected]


N today[protected] we want to complain Mr. Animesh (super wiser) but he didn’t give any response and complain no.
Besiding that I have talk to several o[censored]r representative at Ur call center.

That’s very poor n embarrassment performance with Ur hand. Now I just want pls refund my money and stat my staterpack 3.



DATE -: 31/01/09 THANKS

To,
Complain department
BIG TV



SUBJECT - COMPLAIN


I have take Ur Big TV connection before a month ago 23 September 2008 n my customer id is[protected]
Named Shailendra Singh. Now a days I m suffering from Ur bad service that I have begin with staterpack 1 (28/12/08)
And Zee TV. Now I surrender this 20/01/09 and start with staterpack 3. Now problem is that the money which u detect is
staterpack 3 and u provide staterpack 1. I have complain this several time to Ur call center at
(Mr. Shakeel Ahmed n complain no. was[protected]
(Mr. Sachin n complain no was[protected]
(Mr. Kumar n complain no was[protected]
(Mr. Ashish n complain no was[protected]
(Mr. MANOJ n complain no was[protected]


N today[protected] we want to complain Mr. Animesh (super wiser) but he didn’t give any response and complain no.
Besiding that I have talk to several o[censored]r representative at Ur call center.

That’s very poor n embarrassment performance with Ur hand. Now I just want pls refund my money and stat my staterpack 3.



DATE -: 31/01/09 THANKS

BIG TV — my big tv canticatin close

To,
Bigtv
Mumbai,

I am purchase dt.28.10.08 bigtv dish setbox @1499/- & 3 month Free Chainal but may bigtv concatenation closed at dated 04.02.09 something pleases cheek my Sub S ID No.[protected]concatenation & confom me gaid.& pleases red your bigtv broucher
thaking You
mr.santosh

Date:[protected]
From:
Mr. Siddhesh H. Khadapatti,
Khorlim Mapusa
Goa.

Subscription ID:[protected]
Entry Offer: Got Big TV free with the 29” LG Television + Paid Rs. 700 Extra for Smart 2190 Offer

Sir,
Sub: SMS Received demanding for the monthly subscription

This is regarding the SMS received by me on[protected] from 52241 saying “Dear BIG TV customer, your monthly charges of Rs. 180 towards subscriber id[protected] are due on 14-Feb-09”. I was shocked.
Immediately after receiving the SMS, I contacted your customer care centre. I was not satisfied with the answers provided to me. I also spoke to your senior Representative who seems to be fresh & joined you recently & don’t know the details 0f the offers offered during the launch of your DTH services. He told me that the 700 Rs. Which I paid for activating the smart 2190 plan was actually their installation charges.
How it can be sir, as per your offer the installation was free, I have retained the leaflet highlighting “ Installation free, NO HIDDEN CHARGES” and attaching the Xerox copy of the same herewith. Your technicians who came to install the dish never asked me for it, & I confirmed with them too.
At the time your technicians came to install the Dish they specifically asked me the plan I want to choose. I told them about the smart 2190 offer and paid 700 Rs. Extra. Infront of me they scratched the value voucher of amounting 700 ( which can be seen on my Recharge account) & I was told that my plan has been activated and I can watch the channels as per the lite pack for complete one year & I don’t need to pay anything for one year.
Every time I call to your customer care I confirms first about my plan activation because I have also opted for the south channels for which I am paying 50 Rs. For 15 south Channels.
Sir, When I have already opted for the Smart 2190 Offer which allows me to watch Your Lite Pack for complete 1 year, how can you send me the sms for demanding the monthly subscription. Your representative threatening me of disconnection if I don’t pay.
I have also emailed to your customer care but did not receive any answers till date. I am very disappointed with your service and keeping all my option open for going to consumer forum also for getting justice.
Hope you find the solution at the earliest.
Attached:
1. Xerox of Offer Leaflet
2. Email sent to your customer care.


Siddhesh Khadapatti.

i am also faceing big problem with big tv. only net work is good.customer care always they are ging the message "YR PROBLEM IN SOLVING STAGE OR OTHERWISE WATE FOR FOUR LONG HRS' by that time my one year free will be over. in front of ambanis big we are very small. we pple have already paid the amount now we have to face how long let us see. id no[protected]

I have a big tv dth in my home for the first one month it worked correctly after that whenevr i switch on the set top box it says siftware upgraded and after that it hanged i already posta complaint for that and after that sum people came and taken the set top box and after two days they return the box and told ur complaint is cleared. bt still now i was stucked with bad signal.. all the chanels are stucked. i olrady post lots of complaints thru fone bt nt a sinle step is taklen... gonna broke the dish and the set top box in front of reliance office in nungambakkam..

i am so fed up with this big tv. when the big tv came that time the starter pack retes are 100, 150, 175
and now its 110, 195, 213 may i know why? we never ever said to you to include the channels than why a customer is paying 213 or 195. and the 2nd thing is that ur customer services are so poor and so humiliating. 3rd thing is that that when a person get some top up in a month then after that it goes in auto mode for next month and customer is to paid for that than why ur c.s.o doesnt call to us in auto mode that ur top up is going to be in next month and u wanna cancel or not?
4th thing that why you are putting a customer in - if a customer is going in - than stop his broadcast.
5th thing is that when i was in -83 than ur representative saaid to recharge the card and come in +
i did and when i came in + than again i called to ur call centre and they said to recharge it again then ur broadcast will start. why if i am in + than why?
so the mean is that that u have lounched a big tv but we are so feeling shy and getting regred of it.
and in future we will be alerted for releiance services.
so at last we are going to consumer court for that and we want to surrender our vsat of releiance big tv.
pls give our payments.'

pls dont take it lightly.

if possible and really in reliance someone has guts to solve my problem than i would appreciate them...

Regards,
gokul khandelwal
[protected]

Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.

When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.

The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,

Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.

While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the services that they provide.

BIG TV — Launch offer FRAUD & HORRIBLE CUSTOMER CARE.

SIM card No.[protected]

I bought Max plan given in the launch offer against payment of Rs 4990/- . The installation, demo and activation was done by 'supposed to be Reliance company representative' on 07 Sep 2008. He took four Recharge Vouchers(RCV) totaling Rs 3500/- bearing No [protected], [protected], [protected] @ Rs 1000/- each and RCV no [protected] for RS 500/- for activate of my connection as per Max Plan.

After activation, I was surprised to find that popular channels viz. CNN, BBC world, Zee were not accessible. On lodging complain, customer care informed me that by mistake, my connection has been registered under 'Premium' plan and necessary action will be taken to change over to "Max plan".These popular channels were activated subsequently, implying that mistake has been corrected against my complain.

In Dec 2008 I started getting repeated SMS to recharge immediately to avoid disconnection. On contacting the customer care on 22 Dec 2008 (complain No[protected] and repeatedly thereafter(Complain No. 86306393,[protected] till 18 Jan 09, I got the same standard reply from customer care executive – Kundu, Swapnil, ganesh, arvind, sahil, anish, Tarun(claimed to be senior person), Jayoti Nigaram "Sir, your complain has been registered for appropriate action and our superiors will get in touch within 24 hrs". The promised contact by so called superiors remained a distance dream. The written complain sent to the customer care center by speed post, and additional one posted on [protected]@bigtv.co.in was not replied. My connection was finally blacked out on 22 Jan 2009.

On 31 Jan 09, after pleading the customer care executive, I could contact Ms Pallavi Gorpade, Sr Supervisor, who claimed to be senior most person on behalf of Reliance communication & entertainment and takes all decision related to customers of big tv. Without giving any consideration to my complain & justification, she kept on giving a stereo type reply - “ As per our records you have been registered for premium plan valid for three months and you need to make payments to restore the connection”.


I feel disgusted and harassed that in spite of paying full money for Max package, I have been not only denied free access for all channels for one year but also blocked the accessing within 4 months of installation.

It is heartening to see that a giant company like Reliance has resorted to unethical business tactics for making fast buck by cheating common man, luring them to pay more without giving any service and leaving the customers to their fate to defend themselves with unprofessional, inefficient customer care personnel with casual attitude who are no good to solve the problem created by themselves.

BIG TV — Mis information at time of sale

Dear Sir/Mam,

At the time of sale of the Big TV DTH, i was told that the channels i'm subscribing to would be free for 3 months, but infact the service was made unavailable within a month itself.. Also, i was no provided any demo about the usage of the product.. Further, i got the account recharged with Rs. 110/- and was told that the validity is 1 month.. but within 15 days the service was cut..

I called up the Customer Service no.[protected], and spoke to Reshma (who claimed to be the floor supervisor) she said that she is directly reporting to Anil Ambani.. which is hard to believe.. but the worst is that when i asked for the removal of the product and the reimbursement of the security etc, i was told that this cannot happen and that i would need to pay the charges @ Rs 6.00/- per day even if i'm not using and also the amount will keep on getting accumalated as a negative balance.. the CSR also said " AAP SIRF EK CUSTOMER HO.. NAAKI KOI BHAGWAN AUR AAP MERE SAR PE NAACH NAHIN SAKTE.. AUR JO BHI BALANCE BANEGA WOH TOH AAPKO PAY KARNA HI PADEGA "...

Apart from the above harressment, i've also gone through a lot of mental agony due to the behavior of the cust service agent who are of no help at all..

kindly step in and help me return this product and also claim the money which is due to me from BIG TV..

thank you..

Gajendra

BIG TV — DELAY IN INSTALLATION

CHALA DO MERA TV
PLZZZZZZZZZZZZZZZZZZZ

PLZZZZZZZZZZZZ
DO START MY BIG TV
I DON'T WANA MISS MY ZEE TV PROGRAM

BIG TV — non functioning of set box

i bought big tv in oct 08.for the last 02 weeks, the big tv is not functioning.i called customer care several times.but no body responded.these are my complaints nos.89116008, 89629878, 89752148, 89826720,[protected].almost, every day, i have been complaining, but, in vain.my dealer is not also responding.please, help me

They are cheats not morns. Plain and simple cheats. They will say many thing to attract customer and then turn back on promise

BIG TV — unsatisfaction

dear sir/madam,
i am ankur jain from nanauta.i am using big tv before 6 months.and i have seel out 7 more connections of big tv to my friends.i have a problem in my big tv before 2 months.here is the hanging problem in all of my big tv, i have submit 5 times the complaint in customer care they says that the ingeneer has been come as soon as to ur home & solve ur problem.but no body has been come till now.my smart card no. is[protected] & i have submit a complainet at 10 feb.2009 & 2nd complainet was at 16 feb. the com. no. is 89170618 solve my problem till 5 march 2009 otherwise i have submit this problem to consumer coart.my cont.no.is [protected]/[protected]/[protected].

BIG TV had also done a fraud against me by providing wrong information at the time of purchaising. They are saying they will charge oney even we dont use it .they say u have to recharge it minimum for Rs.110/- weather you want or not.

I THINK WE ALL SHOULD LODGE A COMBINED COMPLAINT AGAINST BIG TV TO CONSUMER FOROUM AND SUE THEM . COMBINED WE CAN MAKE THEM PAY FOR THEIR BAD SERVICes.

Deepak: [protected]

BIG TV is a very faltu & froad company in my city i found no stoack of recharge voucher while i'm suffering very badly n its package plan is very worthless so PLEASE I REQUIST to ALL BIG TV CUSTOMER TO BUY AIRTEL, TATASKY, SUN OR DISH TV N byd bye to BIG FROAD TV

Dear Sir/Mam

Please note that I have made a BIG mistake by buying big tv.

I have mailed earlier also but no reply and no solution as well.

My id is[protected].in the name of Navin Bansal.

On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.

In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.

On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)

After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.

In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.

HA ! HA ! HA !!!
what a BIG fool you make of people.

In case you wish to mail me, please mail me at [protected]@rediffmail.com

Thanks
VIKAL

i recharge last month but any chainal not show in my television

my smart card no. is[protected]

ple call me my mob no. [protected]

The reliance BIG TV is not bad. some people are not satisfy by services. its not a big issue because it was happened due to a huge demand.
when BIG TV was launched then the demand was very high and sold rate was very high and service provider was limited due to this reason people suffered by service. this is my personal finding because i did a survey on the service of DTH provider.

Hi,

Please to not buy BIG TV its not good the product is worst then the product sold on footpath, i had very bad expriense with these guys i had given twenty complient still not solved.

by the service i understand that the big tv team is fit for boot polish nothing else.



Regards

M Ramu

BIG TV CHEATS CUSTOMER VERY FINELY .THERE IS NO MEANING OF C.CARE.IF YOU WANT TO LIVE PEACELY, THEN NEVER BUY BIG TV .YOU CAN BUY OTHER DTH SERVICE .I BUY BIG TV IN DIWALI 2008 AFTERWARDS WITHIN FIVE MONTHS COMPLAIN NOS ARE 91442856, 91592096, 79423102, 80245866, 86013741, 91442856, 91745999, 91966463 ETC I.E APPROXIMATELY TOTAL 9 COMPLAIN WITHIN 5 MONTHS &PROBLEM YET REMAINS SAME, I REQEST TO CUSTOMERS LIKE ME PLSE CALL ON MY MOBILE NO [protected] SO THAT WE MAKE UNITY & DO SOMETHING AGANIST SUCH COMPANY.

"BIG CHOR, BIG CHOR reliance is a big chor

refer my id no.[protected] when i have recharged for annual subscription for 10 months + 2 months free on it total for 12 months on 25.03.2009 starting from 26.03.2009. my next recharge is due on 26.03.2010. earlier, on installation, i purchased a channel "color" for two months. i have already purchased recharge coupe for Rs. 2, 100/= however, on your request for one rupee i purchased Rs. 25/= coupon. Now my account should show a credit balance of Rs. 24/=.
I am extremely surprised you are charging 90 paise per day for a channel Color. Why are you doing so. Is there any term and condition in your business or not. Write me now your terms and conditions to my e-mail address. So that i could know your terms and conditions & hidden charges for watching Big TV.
Sometime, you flesh a message that there is no balance in your account till date. How do you people work? You know I have already recharged my account with Rs. 2125/= on 25.03.2009.
I am fed off your services. Please write immediately the terms and conditions for watching your Big TV.
my e-mail address is [protected]@yahoo.com

BIG TV — subscribed movie not shown

subscriber id[protected]

i deepak sharma subscribed movie named "aa dekhen zaara" on 10/04/2009 which was nt shown
on contacting the toll free no [protected] no satisfactory response
very poor service

BIG TV — first installation

first installation

Reliance Big TV — Unable to see sigle channel on my TV, and balane is available

Hi,
I have Reliance BIG TV (cable connection), from last 2 days i am unable to see any single channel. Right now in my account have 400 plus money. They are also deducting charge daily. I have called them on toll free ([protected]) number 4-5 times.
I have two complain numbers. They always said, put your setup box on Red lite mode and after four hours your problem will resolve.
But problem is still there. I am waisting daily so many hours to big tv customer care. But no ooutput. I am tired.

SMART CARD number is[protected], My name is Ranveer Pratap Singh, they took my id and address proof, after that they changed my name as Ravinder Singh.
They are not ready to change my name.

So please help me and provide me feasible solution.

I had purchased BIG TV South pack in the month of August 2008, for 2200/. Today, I find that I am not able to access any of the channels. The display on the TV screen is, " please subscribe to channel".
This seems a BIG JOKE.Tried Customer Care on [protected] but the phone seems to be engaged for the past 4 hours.In desperation, contacted an official on [protected] who advised me to contact the number given below [protected]. This official to whom I spoke informed me that he is proceeding to office and would contact me.This official was good enough to contact me and asked me for my smart card No.
He informed me that it is a software problem and he would do all that is possible.
My smart Card No.[protected]
This is the third time i am experiencing interruptions from BIG TV. It is a total failure of services and I would not recommend BIG TV.

better stop fooling people with your worst service ___________ there no words for your shameless service
tell me one thing
DOES this both numbers exist you fools
[protected]
30338888

After researching for the best DTH, I found BIG TV have the channels that I needed within the budget that I have. I was about to call them for a connection; but seems like Big TV needs to understand customer concerns till and they are not matured yet.
Thanks a lot for all your inputs. I am happy with cable service, and will not got for BIG for atleast another 1Yr.

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Dear Sir,

Please note that my Big TV ID no. is[protected]. Since last 3 to 4 days, I am observing that some channels have been disturbed & some channels have been cut off. Please find the name of channels are as mentioned below.

Filmy
UTV
Tez
SUB

Please check & arrange to activate at the earliest.

Thanking you,

Ghanashyam Senapati

Dear Sir,

I am your subscriber of BG TV. Please favour to braod cast Taranga (Oriya) Channel through your DTH service.

My ID is[protected].

Thanking you,

Ghanashyam Senapati

As an existing BigTV customer, I do agree that BigTV is pathetic...have been thinking of discontinuing BigTV. Found this news item on net where TRAI has directed DTH companies to refund customer the Antenna and Set top box costs in case customer chooses to discontinue the service:
http://www.business-standard.com/india/storypage.php?tp=on&autono=27139

I have purchase Big TV with 1 year subscription with Popular pack (133 channels) 6 days ago.

Many of the channels are still not visible on my TV.

Not proper response from Big TV call center and Local sales person in Vellore (R-world), kindly do this

need full. If are not your rectified my case, I will disconnect my connection... its worm complainer..

do you under satined..

Date: May 8th 2009


Customer Name: Amit Kumar Chandak
Smart Card Number: [protected]
Location: Sowcarpert
City: Chennai

Sub: Multiple Complaints unresolved


I have subscribed for Starter 3 (product code –[protected] month subscription in the month of March 09. When I subscribed this package, I was offered to get 104 channels including UTV Movies and Filmy (both Hindi Movie channel). I have three complaints and none are being resolved after several contacts with Big TV customer care toll free number and visiting dealer’s showroom.

Complaint 1: On the internet site (http://www.bigtv.co.in/longtermpacks.html#) and on Big TV help menu appearing on my TV set, its being published that for Starter 3 pack, 104 channels are offered however when I contact Customer care number, I was advised its not 104 channels its only 91 channels which I will get. Can you explain where the discrepancy is? Why are you advertising for 104 channels and providing only 91 channels? Can you list which are the channels being provided currently under this scheme? I had contacted the Big TV email support ([protected]@bigtv.co.in) many times for this query but no response was provided(attached is the email for your ref)



Complaint 2: Complaint ref #[protected] I had registered a complaint in regards with UTV Movies not being viewed and Big TV customer care responded saying, due to public demand Big TV has replaced UTV Movies with Filmy channel. I had paid the amount of Rs.2096/- for long term starter 3 pack, and you would remove it without my consent!!! I was not contact or consulted to know what are my requirements, then why did you swap the channel? When I subscribed this package, I was offered to get 104 channels including UTV Movies and Filmy (both Hindi Movie channel) and I need both.
I was promised that complaint ticket will be resolved within 2 working days and its been more than 2 working weeks without any response.

Complaint 3: From past 1 week, we are not able to view Sahara One and Filmy Channel. What is the reason behind it? When contact customer care, they say the service will resume in 30min or so, but its been more than a week that we are not getting the service.




Many of the customer care officer are so irresponsible, unknowledgeable and disrespectful to disconnect the phone without any response. They keep the customer on hold for long and just disconnects the phone after long wait. To get my contact number changed, I had to call more than 5 times. When asked what the email id to escalate / post my complaint – they responded there is no such email id! What a shame!!!

My sincere request is to kindly look into this matter and provides appropriate resolution to me and other customers. I shall wait for your prompt & customer friendly response.

Thanks,
Amit Chandak
+91 [protected]

even after paying a huge of amount to Big tv member of annual subscription, Big tv is charging hidden changes, Customer Care people do not solve the problem. they flash a message of dues regularly. On making complaints they say it will not be repeated again. even they irritate the customer making flase dues in my account.
I will suggest / request all the new customer who are going to purchase this big tv. please please do not purchase. otherwise they will weep like me in future.

I have taken the south plann in the month of November 2008. since then I never find the system in order. frequently one or another problem. whenever i made compleion to the customer care. They have few swentences which they repeat.
1) Sorry for the inconveniance
2) we will forward your complain
3) Problem will not comne again.
4) will call back in one hours

Like tyhis few more sentances. They never calls. After makng unlimited calls they attend after few days. Like this how many calls I made i dnot remember.

Reagrding latest complin, I made a complain at 8.30 pm on May 10, 2009.there is no signal. This is not new problem this I face frequently. After repeating the same sentence a so called supervisor lady told me that this will the last time and they will be callin you in an hours time. But the same no one called. Today on May 11 Icalled in the morning they told, it will be ractified any time and some one call u in one hour. No call again. I called at at 2.00 pm. to my surprise it was told to me that an engineer in the name of visited my residence and the problem was ractified. But the fact is that no one visited. Realy it is disgusting that such type of fraud custor care people or the service people fact welknown to relaince are doping. They are not attending also and showin in theie records that fault ractified.

I do not know what to tell. If the reliance moto is to harasse and cheat the customre they can tell oipnly. people will be ready to face that.

Even some times they talk like very indecent person.

This what i told about the service and attitude. Even for the channel extra what was tols at the time of purchse and what are the actual. It is contardactory.

my smart card number is[protected].

my contact number is [protected]

BIG TV — Smart 2190

I bought two big tv connections on 25.10.08 in smart 2190 each and I was given one connection of Rs 1490 and recharge voucher of Rs 700 with a validity of one year. The service engineer installed the connections and recharged the vouchers but the company cheated me and closed one connection in 6 months while other one is working by saying that connection was valid for 3 months and rs 700 were utilized in monthly renewal.

cybercorner — big tv recharge

i m perches big TV 500 cash card i m trying more time but its not working and i try to sms recharge system so its tell me invalid scn number and i m check balance through sms its tell me right balance and i try on web site recharge but its not working
so what i m doing ?

BIG TV — without any subscription channels are coming automatically and making balance -ve since last two months

Hello sir,
I am a BIG TV subscriber from August 2008 with smart card no[protected].
I've subscribed Neo sports pack for 6 months from NOV 7 to Apr 7.From march 25 to apr 10, I daily requested them to cut the service.On Apr 6 they told me yes it was unsubscribed.
I also subscribed 3 months of colour channel.I've totally recharged 365/-.Now I'm not subscribed to any of the add-on packs.

Now balance showing on my account is -ve(-55/-).Daily it's decreasing someamount.

But in TV from Apr 8 Neo is coming continiously, I am calling them daily since Apr 8 regarding this.They r telling U've not subscribed to any channels and ur -ve balances will be rectified.

I am too much irritated talking with them daily.
From last 1 week when I am talking with them they r telling me that I've no addon packs subscribed & everything will be rectified soon.When I am telling them to check again about my balance they put me on hold telling plz wait, we r talking with our higher authorities.Last 5 times I was on hold on my cell phone for 50 minutes, 1 hour, 45 minutes, 1:15minutes and 30 minutes.

There is no office of BIG TV, in Orissa.So am unable to contact them directly.I am decided to do a consumer case against them and when 1 year of free service will over, I'll throw it and switch to other services.
I cant continue with this type of service of BIGTV.

SO IS THERE ANY WAY TO CANTACT THEIR HIGHER AUTHORITY DIRECTLY OR SUGGEST ME TO DO SOMETHING ??MY DAD IS SCOLDING ME DAILY REGARDING THIS ...

BIG TV — wrong ads.

Hi,
I am a big tv customer. big tv installed on september.
big tv agent told me you have three month free all channel afer that you decide package.. but after 15 days some channel are disabled... what i should do?

BIG TV — Installation Not done within 72 hrs

Hi,

I purchased Big TV on 27 /10/2009 in Gorakhpur. For installation i made a requet on 27/10/2008 the workorder or smart card no.number:_1476457 support people conformed installation will be done with in 24 hours but, they are failed to complete in promised time. Again i made a call and raised the complaint on 29/10/2009 the complaint number:_78957895 the promised the issue will close with in 24 hours but, installation not happened Every day i am calling to customer care they are telling installation will be done today again today...like

So, friends dont go for BigTV. Service is very poor.

Thankyou
Arun Kumar Sinha
[protected]
[protected]

For installation of BIG TV
Card no[protected]
Add-Domnic F Carvolho
Salbhat Wadi Giriz
Vasai (W)
Pin 401201
Mob. [protected], [protected]
Work order No [protected]

my installation has not ben don pls do some thing .

Reliance Big TV — reinstallation of big tv (before 10 days)

I have a big TV of Reliance .Smart card no is[protected].And i have cal log for the same dated 25/05/2010. complain no is[protected].When i have call for the same he told me every time today your big TV is installed but presently big TV is not installed.And i also call from reliance customer care but i don't have received any proper response for the same. Kindly give me the solution what can i do?

Dear Customer,

As per your discussion with our customer care executive, the issue has been solved at your end.We always look forward for your suggestions and feedback to help you serve better.

Regards
Reliance BIG TV DTH Team

My problem is solved.Kindly close the matter and i am satisfied the services of Reliance big TV.so pls clode the matter

My digital tv error-400

I am Jayakumar, residing in Avadi, Chennai- 600071.
My digital tv smart card no:[protected]. Error- 400 is reflected on the screen for the past 3-days. my complaint has been registered thro' toll-free nos. confirming my mobile no:[protected].
pse., make immediate action to fix it thro' your technical support.

Thanking you,
b.jayakumar