Reliance Digital Complaints & Reviews

i recharged yesterday with rs 200 but still there is no picture on the t v . hope that quick action would be taken.
thank you

I purchased 5 Star rated Hitachi Split AC on Monday, 12th April 2010.
- First the delivery was not accurate it reached during night after 9PM. The condition was poor.
- Two days passed no installation.
- Third day- Young untrained technicians came and opened the unit both indoor and outdoor with no regard to the unit. So every where there are scratches.
- One technician broke the nut while tightning.
- Left hole uncovered - a sign poor installation no regard to customer.
- Left the whole installation incomplete and pushed away.
- The pathetic customer service number[protected] which does not care to address the phone calls.
- So spending 38000 rupees and my time and technicians time is gone in vain and still waiting to see some thing happen.
- So much negligence, arrogance, and what not. So they made me scapegoat

Reliance Digital World are a bunch of cheaters and their service is so appalling that i even hate to enter their stores.

I am an avid apple fan buying whatever new is launched. On 06th April I bought the newly launched Apple I phone 3gs, and unfortunately the microphone was not working, but these reliance digital guys are not getting the phone replaced and their behaviour is outrageous(Their manager Deepak Walia is the most unethical and ill mannered guy i have ever met who knows nothing about selling, and only reliance digital can recruit such people). They are acting as if they have done a goodwill by selling me the phone. I have not even got my phone back. i think it is their policy to rob customers.

I feel all of Mr. Anil Ambani's companies are but the same.

If others have found similar experience, kindly share it, because i am moving to the consumer court as well.

You can contact me at [protected].

Never buy from Reliance Digitial, Hyderabad. We purchased Samsung AC from Reliance Digital and from that day onwards we have been harassed by the installation people. They promised to do the installation within two days and from then on everyday a person calls and informs that he is going to come in the evening for installation but nobody turns up.This has been going on for over a week now.

Nobody cares even if you call the customer care as they promise but nothing happens after that. The customer after shelling out big amount on products is left at the mercy of these technician. Once the sale is done this place does not value the customer nor his time.

The AC is still lying at home and will probably be installed by winters!

I bought Portable Hard Disc from Raliance Digital Store. It got corrupted in 2 months. Now they are not helping to replace it they don't have its manufacture detail, its Chinese product. And to fix it they are demanding some money.

I was assuming this Reliance Stores are working like a company but actually there are responding like a corner shop. Its very painful experience with this retailer.

To whom it may concern

Respected Sir/Madam

With several follow uos till date didn't received the Cheques.It is very unfortunate that i residing at kolkata several times vcalling the Mumbai PF office but not getting any positive response. I will be very obliged if i get the cheques as early as possible. My Acct no is [protected].

For the ref My Name along with my Pf no's are here with.


70033023 SUSMITA BHATTACHARJYA 3/1/2008 MH/210237/454 Reliance Entertainment Ventures Pvt Ltd

70033023 SUSMITA BHATTACHARJYA 01/04/2008 MH /BAN/ 49657/ 216 Reliance Big Entertainment Pvt Ltd
Waiting for your possitive response.
Regards

Susmita bhattacharjya
[protected]

I bought a GE COrdless phone during 18/06/09 from Reliance Digital on Cunningham Road Bangalore.For the last one month, I am running around to get sevice done from Reliance RESQ in Bangalore.

They have been committing wrong information, GE ( the great Big Company) not responding so on and so on...Also Reliance RESQ Malleshwaram, Bangalore line[protected] is barred from incoming calls (The great Reliance Commincations is telecom operator)... at least on 18th and 19th (till 1145 am when I am writing this). So I feel extremely bad about this service and there is no gurantee/confidence that these guys are going to resolve this issue.

So pathetic, suggest not to buy any digital product from these stores.

I HAVE PURCHASED THE MICRO OVEN SAMSUNG M.W.O 73 VD / GRIL ON DATED 24/01/2010 FROM RELIANCE DIGITAL LTD., CUNNIGHAM ROAD, BANGALORE - 52. ON THE BOX THE MRP WAS MENTIONED RS. 5,890/- BUT THEY HAVE CHARGED EXCESS RS. 100 AND I GOT SCRATCH CARD RS. 300/- THAT ALSO THEY HAVEN'T GIVE. SO PLEASE KINDLY TAKE NECESSARY ACTION, THIS IS THE SECOND REMINDER.

THANKING YOU,

H.S. SURESH
CELL # [protected]

Hi, The shock for me was from the representative of VOLTAS during the installation of A.C. He charged me Rs.650 (550 for installation+100 for purchase of an electrical device which supposed to be in the list of free accessories). Reliance sales representative promised to offer free installation during order booking, but later she were arguing as if she didn't offer it. This is a real cheating just to increase their sales. This kind of cheatings will not help to have long-run fruitful business. Hope to receive a good response for this from Reliance.

- Venkatesh

I have purchased 3 nos.of cash card of Rs.100 total of Rs.300,when i am going for recharge through mobile their is only one card is active and rest two is temporarily inactive the serial no. of the cards [protected] & [protected],after talking with Big Tv customer care they replied that I have to wait for further 24 hour to recharge or buy new cards again,my question is
Why do I buy new cards to restore the connection ? or why do I wait for 24 hours to recharge?
Who is responsible for this inconveneyence?

Please look after this.

IN LAST 4 DAYS 3 DISTRIBUTED BY RELIANCE BIG PICTURES HAS COLLECTED 100 CRORES BECAUSE THEY HAVE INCREASED THE TICTEK PRICES BY 100%. FOR EXAMPLE A MORNING SHOW TICKETS IN KHARGHAR NAVI MUMBAI AT BIG CINEMAS HAS GONE UP FROM IRS. 60 UPTO IRS 130. THERE ARE SIMILAR PRICE INCREASES ALLOVER THE PLACES.
THIS IS CORPORATE THEFT. PLEASE ACT BEFORE THIS COMMON MAN ENTERTAINMENT ALSO BECOMES UNAFFORDABLE

ARUN PRASTH
HOUSE NO: 923
SECTOR 22B, GURGAON.
Mobile: [protected]

Dear sir,

I am very sorry to inform you that i had purchased a Sony Ericson S312 on 16-Dec-2009.

NAME : SONY ERICSON
Model: S312
MOB SERIAL NO: [protected]
COLOR: honey silver
SHOP : Reliance Digital Retail Limited,
S218, Ambience Island
GURGAON

I am facing the following problems from the moment(when switched on mobile in the shop for the first time, i am having the following problem)

1. For the first time(in the shop itself) when mobile is switched ON after inserting the SIM, the problem is "SIM CARD Error".(shop keeper Switched it OFF and ON it again, this time it was hanging and not able to make any incoming and outgoig calls.

In the outgoing call, for the other, call is going and in my mobile its handing & its not showing the dailtone and immediately when the other lifts the call, my mobile get disconnected and its hanging and viceversa)

2. when someone calls to my mobile, it rings(say, one ring and not continuous ringing) and it vibrates with some irritating noise.(here, not able to exit and have to switch it off forcefully)

3. Hanging and No tower.
4. Mobile is Resetting automatically

I Went to the shop on next day and showed the mobile and there is no proper response.

One Shop keeper told that i have to get it serviced in Sony Ericson Center only and Shop is not at all responsible for this.

Even i have not used that mobile for a single day. i am very much depressed and worried with the response from the shop.

Please let me know, whether Mobile shop is responsible to solve my problem or i have to go to sony Ericson Service center.

I am posting my details below, please do something in this regard.

NAME : SONY ERICSON
Model: S312
MOB SERIAL NO: [protected]
COLOR: honey silver
SHOP : Reliance Digital Retail Limited,
S218, Ambience Island
GURGAON

Thanks & Regards
Arun Prasath
MOB: +91-(0)[protected]

Dear Sir,

I am Srinath BS, residing in Mysore.

Smart Card No. :[protected]
Name : Srinath BS
ID Proof : Driving licence

I have recently purchased/hired Big Tv services from the below said dealer/subdealer.

Sri Raghavendra TV center
No.7, RSG Complex, MG koppal main road, Hebbal, MYSORE

I have paid Rs 2590 + Rs 60

I have not been given any Invoice or Cash bill or Receipt for having paid the money.

Also, after installation the BIG TV person who installed the has not taken any signature of the Customer for having installed satisfactorily at the premises. I expected a document like Service report being handed over to me (Customer) with both the installing party and customers signature on the same for future references.

Now, I am in physical possession of the BIG TV equipments.
If stolen by some one, What should I do. I can not give a complaint to Police as I do not have any document.

I have come to know that BIG TV is available since last week with the joining offer of Rs 2390 for South Bronze (12 months). I feel the dealer has cheated both me & Big TV by charging me Rs 2590/-

Please clarify on this issue.

Regards,

Srinath BS
[protected]

This is one of the biggest blunders created by your company and the call/contact centre. I was repeatedly told by my friends about the inferior service from Reliance BIGTV, which I never believed.
As a loyal customer I have been using your service from past 1.3 yrs. (Rather I should say I have most of my communication through Reliance …. I have a Reliance landline/mobile, Reliance broadband and now the Reliance BigTV.)

 Smart Card No. :[protected]
 Name : Mahendra Shah
 Tel. No.[protected] / [protected]

ISSUES/CONCERNS

1. Balance in my account has disappeared.
2. Reliance TV not functioning.

Issue – 1 (Balance in my account has disappeared.)

Contact Centre Agent Name : Chetan Chauhan
Service Quality : Absolutely pathetic
Issue : Unresolved
Complaint : Not Logged

My subscription for the first year was due to end in Sept’2009 and that is when I contacted your call centre to know about the available packages and subscribe further.
I very clearly told your customer care that currently I had to pay extra for certain channels like POGO, ZEE, etc. and as such I wanted a package which would provide all these channels by default instead of paying separately for them.
She suggested the Diamond Pack for Rs. 2976/- all inclusive (which had all the channels I wanted and I did not have to pay anything seperately). She asked me to make the payment thru my credit card and then call back the Call Centre to get it activated.
My account at that point of time already had a balance of Rs. 600+, all I did was made a payment of Rs. 2,500/- so that after purchasing the Diamond Pack of Rs. 2,976/-, I would still have a balance of Rs. 150/- in my account.
To my surprise when I called your contact centre today (because there was no TV coming from your end), I was told that my BigTV account had a negative balance of Rs. 5/-. I asked for the account details and I was told that I had subscribed for KIDS Channel, ZEE Channel, etc. for which I was paying Rs. 86/- per month.
I was stunned and told the agent that it was already a part of my Diamond Pack which I had subscribed for, but the agent reacted stating that I had not asked the Contact Centre to Unsubscribe the said channels. I repeatedly kept telling him that I had bought the Diamond Pack on the basis that I would not have to pay separately for the required channels and this was clearly discussed with your contact centre in Sept 2009.
I asked your agent to log a complaint and give me the complaint no. so that I can follow up and ensure the amount is credit back to my account. He denied.
I asked your agent to connect me to his Supervisor/Manager so that I can speak and explain the situation. He denied and as usual said his manager was in a meeting.
I asked the agent to give me the name of his manager and he once again denied. Instead he asked me to call back after one hour.
All my morning leaving everything else I had to speak to your contact centre with an agent who hardly had any idea of whats going on. This was one of the most ridiculous situation speaking to Chetan who was not in a position to do anything right from giving a complaint no. to communication with his manager.

Issue – 2 (Reliance TV not functioning)

Contact Centre Agent Name : #NA
Issue : Unresolved
Complaint :[protected]

Today morning when I switched on my TV, it was not working, so as usual I called the BigTV toll free no.[protected], after trying for a couple of times it connected me to the contact centre and I spoke to a lady who logged my compliant as per the above complaint no.
After intial troubleshooting, she said that the issue had to be checked by the service people since I had a problem receiving the signal. She mentioned about a charge of Rs. 175/- for the visit if the issue is not resolved after the trouble shooting by the 3rd party.
In sometime I was contacted by one “MAHENDER” calling from the no.[protected]. This was one of the most uneducated communication that I landed with. The person who called me was harsh/rude all that I can say, absolutely terrible. Without discussing the issue, all he said is “Paise bharo uske baad baat karenge, tab tak my trouble shoot bhi nahin karta”.
I was told by the Contact Centre lady that he would try and trouble shoot the issue remotely and if needed he would drop in to your place with the recharge cards to recharge your account and then check the issue. But this serviceman “Mahender” did not trouble shoot or speak anything else apart from communicating rudely about making the payment, I was only lucky that the ladies in my house did not speak to him.

After all this I do not see any value in further enhancing this relationship. My options are straight – You either fix the issue for me or refund all my money and I completely quit this relationship.
All my morning has been wasted in this conversation/mail, etc. and all I got is a terrible customer experience and extremely inferior service from a renowned group like RELIANCE.

Your reply/communication and action to this mail will be appreciated.

One Mr. Maruthi Prasanna-BABTO71-00004 of the company had taken cheque for Rs.1490/- in the name of APPCO Marketing India Ltd., and the amount has been credited into their account on 18.08.2009 and till today no service has been provided and no response for the contact numbers provided and inspite of a legal notice to Reliance Big TV Limited and till today no reply and no one ever tried to contact regarding giving service, how can such a big company cheat and dupe public in a broad day lite.

no proper technicians at reliance digital resque in vijayawada. We have lodged complient on 28th november and they have responded on 4th of december, after attending the complient a new problem has arrived instantly it has lost ts auto functioning regarding this reported the same to the resq manager response is same push the restart button of water heater and use it, new technique is for bajaj water heater lauched by reliance resq.

this is for kind information for new technology o[censored]sing water heater using restart button for a newly advanced auto cut off geaser

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Dear All,
Its bad that Big tv is not willing to broadcast a free to air channel, even upon multiple requests since 6 months. Every time I get an answer that they are working on this and will get back as soon as possible. But no Luck :(

Dear Sir/Madam,

I had bought a new card of airtel on saturday,i had called to your call center and spoken to surendra he was so rude and told me that i have to call after 48hrs and don`t call to waste our time,now also i had spoken to someone he was also helpless he told me that i have to consult with our retailor from where i bought the card it is so far from here and i m unable to visit there..

May i pls request all of you to take an action against Surendra and activate my outgoing calls immediately,waiting for your positicve reply immediately..

Rgds
Kumar
[protected].

I have purchased Big Tv connection But is was not as per the plan which were explain by big tv executive at the time of sale.
Also the service is also not proper..... i have to communicate lots of time with them to sloved the problem...... Also the person is alloted for our area is not responding properly..... They had taken three days to solve two min problem..... Still one problem is pending and i am following for this since 4 days.... But all the time i geting only promices...... No action.....