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Updated: Feb 14, 2025
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Good! Reliance Digital values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Reliance Digital step up their efforts to fully resolve all complaints 👍
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Reliance Digital reviews & complaints page 233

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V
Vinod
from Kolkata, West Bengal
Nov 21, 2008
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Pathetic after sales service

Hi,

I have purchased Big TV DTH some time on September end. I swithched over from Tata SKY, after I fed up with them. Almost after 2 weeks it stopped working. From 06/11/08 to till today every day I am calling up the customer care and nobody is bothered to address the issue. Yeterday one guy called up and told he will be visiting me today, but he has not turned up. Please see the mails in this regard. Please please stay away...
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manmeettoni
from Bengaluru, Karnataka
Nov 17, 2008
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big tv stupbox is not working last 10 days

Dear Sir



My Problem is still not resolved this issue till date – 18/11/2008



This is for your information.



Regards,



Manmeet Singh Sodhi






[protected][protected][protected][protected]

From: [protected]@bigtv.co.in...
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E
Ed
from Mumbai, Maharashtra
Nov 17, 2008
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NO Technician to attend the Complaint

I have been having issues with Big TV signal Quality. Most of the time it says poor Quality signal and no channels show up. I have been calling the customer care for more than 3 weeks now and my issue has not been resolved.

A good joke is that some one from their end has closed the ticket saying that they spoke to me and the issue was resolved where i had not received any contact on that specified date.

I would...
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S
SHAILENDRA KUMAR
from Ahmedabad, Gujarat
Nov 17, 2008
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WRONG PACK ACTIVATED

I have taken BIG TV subscription on Multiple Set Top Box Scheme in which installation charges Rs 500/- will be discounted on second set top box. My smart card no. of both the set top boxes are[protected] &[protected]. On the first connection I have paid 2990/- & for the second one Rs 2490/-. On both I have chosen PREMIUM PACK for six month which is under the offer by the company. On my smart card no.[protected] they have activated...
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T
Tanmay Garg
from New Delhi, Delhi
Nov 8, 2008
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slow

The interface is very bad and the switching of channels is too slow that at times its very frustrating .

Have complained many times at customer care but i think that they are not able to solve the problem as they always tell useless methods and try to avoid !!

Till now, big tv is hopeless....
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S
Shaurya Garg
from Mumbai, Maharashtra
Nov 4, 2008
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HP Desktop installation

I purchased a HP Desktop from Reliance Digital on 2nd Nov 2008 from Ambiance Mall in Gurgaon. While buying the PC, I was assured by their sales executive that installation of the product and one year onsite warranty of the PC would be handled by their executives without any complains. Also, when I asked if we can install the PC ourselves, he helped me by telling that if anything goes wrong, you will be in a fix when you bring back the PC...
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Sravanthi
from Bengaluru, Karnataka
Oct 23, 2008
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Bad Post Sale Service

I bought LCD TV on 20th September from Hyderabad Reliance Digital Store. But I asked them to delivery it on 8th of October and then I called them to delivery the product on 1st October itself. After several follow up calls the product delivered on 6th October. The funny thing here is, the service persons and delivery boys gives a blank call to your contact number and you should call them back to answer their questions. They are lay man without...
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Eugen
from Mumbai, Maharashtra
Oct 21, 2008
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Installation not done yet -more than 10 days-pathetic customer service

We are extremely dissatisfied with BIG tv, advert says installation in 72 hrs but not yet we purchased Oct 18.
Customer service says...sorry we will follow up..we are not authorised to give any details.

Customer agents by name Mohan & Usha sound like robots with same response...extremely irritating...
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J
jyothi
Oct 16, 2008
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I don't have smart card number

Hi,
big tv installed on september 20th, 2008. from yesterday onwards some regional channels were not comming, i'm calling to customer care but it's asking smart card number that installed day the sales person forgot to give smart card, how i find my smart card number, shall i communicate with another way .
this is my problem ....
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V
VDARAKH
from Mumbai, Maharashtra
Oct 14, 2008
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faulty set supplied

I purchased a Invertor from Reliance Digital stores on thrid week April 2008.

The same came after 48 hours of promised delivery. Engineer came to install after 96 hours of promised delivery/installation.

All this happened after multiple chasing etc.

The set supplied was defective as the main switch was not working. The same was replaced after m, ultiple follow ups.


Within...
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A
amit agarwal
from Pune, Maharashtra
Oct 11, 2008
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delayed delivery , attitude of store incharge

On 8th Oct, i paid for 3 split AC, LG make from Reliance Digital store, vashi, navi mumbai on the condition that the ACs will be delivered on the next day, 9th Oct. My condition was very clear - del on 9th as i had to club the material by truck which was arranged for 9th. 9th eve at around 7.30 i got a call from reliance stating del was not possible and earliest date is now 12th oct. when i threatened to cancell the order, the guy on line,...
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K
kaushik sampat
from Pune, Maharashtra
Oct 7, 2008
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Set of Box Not functioning

After getting set of box after three weeks it was installed.
Next day the set of box was not functioning.
My Complaint No 76776837 given by Big TV on 27th Sept 2008.
Till date the Problem has not be solved.In spite of several complaints through CUSTOMER CARE SERVICE by Phone and Emails.Even local office also.Response that i get from them is false promise of attending to the problem But nothing is been done.
I have...
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V
Vijia Kumar
from Dabra, Madhya Pradesh
Oct 6, 2008
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channel package activation

I bought big tv on 27.08.08, they installed on 29.08.08, since 29th Sep 08 regional channels are not coming, same i complainted at customer care, they told that wrongly activated another package instead of telugu package and they forwarded the request to change the package to telugu. 9days gone till date no action has been taken, they daily telling that within 48hrs they will solve. but till date that 48 hrs not came. this is big tv. really...
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P
Prabhakaran
from Chengalpattu, Tamil Nadu
Oct 5, 2008
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WORST BIG TV Dealer

HI i purchased BIG TV from Rajkumar, I way net teck, Royapettah.

He is such a fraud guy that he will never take care of after sales.
I am seeing a blank screen with this horrible settop box and this guy has not recharged at all..
When i found this myself, i asked him for the recharge coupon.
He is saying some junk reasons daily not sure how is managing to make up all sorts of nonsense reasons.
Finally...
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S
SK SINGH
from Mumbai, Maharashtra
Oct 4, 2008
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Repair and Warranty Issue

I have Purchased one LG Make Microwave Oven in March 2008, the Touch Pad is not working from last 3 weeks inspite of various follow up, No body attended.

They do not have the Proper Inventory Management for the Spare parts lying with them, even the items shown in thier show room.

No commitment and customer feedback if not able to attend due to any Technical reason.

SKSINGH...
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M
Mohammad Naveed
from Bidar, Karnataka
Oct 3, 2008
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Poor Feed back from customer care

I have bought Big tv before 45 days. Suddenly one day I got problem with the signal. I have made a complaint to Customer Care on 13th Sep 2008. They gave me feedback that their service man will come within 48 hours. But no one came and kept on complaining in customer care. The fellow who spoke to me last on 26th sep 2008 gave me a rough response and he ghave me a complaint no[protected]. He promised me that his service men will come within...
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U
uday_lca
from Bengaluru, Karnataka
Sep 25, 2008
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installation problem

frnds,
even i purchaged big tv setup box on 11th sep, 08. they promised that by 15th of sep installation will be over. even today installation is not done. regarding this i made several complaints, every time i got the reply " sir, your installtion is under process, by 8 pm tommorrow our person will come and install" thank you.

next day if i calls the reply is same but the voice is different...
br...
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R
Rakesh S Mamdapur
from Delhi, Delhi
Sep 24, 2008
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No Installation even after 2 weeks after purchase

hi,

I am writing this complaint about the so called "best service" this company claims to provide. This is about Reliance ADAG Group's BIG TV. Trust me, i did a blunder by buying this Big TV.

I purchased this TV on 9th september 2008. I was promised that their technical team would come and install the same with in 72 hours. And, to my utter shock, no one has come yet. Its been more than 2 weeks...
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V
vijaykarthik
Sep 22, 2008
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Connection not activated even after 12 days of purchase.

Hi,
I am vijaykarthik working in bangalore. Recently Reliance launched the Digital TV Service called " Big TV" and promised for the best service and quality of picture on the broadcasted channels. I purchased the connection on september 11th at Trichy, Tamilnadu and wanted to install the connection at my Residence in Bangalore. The sales representative convinced me that Big TV provides this easy way to purchase the connection...
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M
Mojo Zoox
from Chennai, Tamil Nadu
Sep 17, 2008
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Complaint against BIG TV

I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) ([protected]) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my...
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