Reliance Digital Complaints & Reviews

I wish to introduce myself as Alfred Anand from Chennai.
I purchased BigTV package of Rs.5000 the highest package in the lot which has all the channels.The package was purchased on 01.01.2009 and was installed on the very same day.
Right from day the channels like Sun, KTV and other channels ofthe sun network went blank and the screen said that i had to pay for the channels, but when i contacted the customerservice executive via the toll free number i was told that the matter shall be imediately looked into and sorted out in 48 hours.
My request number was 85186182
Even after a week's time i was not able to view the channels and i kept calling the customer care executive for help butvery sadly till this day this problem still persist.

I somehow manageged to call up the cust care executive today (16.01.2008) toexplain te whole story and i was asked not to turn my TV on for four hours andthat there will be an online refreshing of my box which also was not done.I had to again deperately reach for the executive for help and i was told that there had been a mistake while entering mycode instead of the south pack they had updated the north pack.I have been given another request number to day after fifteen days of wait.
My new request number is 8019275.

My dear friends of BIG TV iam a very loyal customer of all the Reliance products and this is definitely not the kind of treatment that a Loyal customer should get and by not having all good Tamil channels during such festival season makes it all the more frustrating.
Kindly look into the matter and please do the needful at the earliest.

MYSMART CARDNUMBER[protected]

Hi,

I purchased the BigTv connection in October 2008 and still (14th Jan 2009) they are unable to Install the connection in Kharghar, Maharastra. They provided so many new complaint numbers and Installation request numbers before the closing but the same problem at last. I am very helpless regarding the same.

We had bought 32 inch LCD TV from Reliance Digital on 6- Dec-2008. We were promised that service engineer is going to visit next day. No one turned up next two days and we did the installation ourself. I found the power cable loose. I looked at the invoice given to me for their service contact number. There are no contact numbers on the invoice. I thought I will visit them and ask for the replacement of power cable.

After one week of purchase we got a call from them for installation and they were requesting for a appointment to install the TV. My wife told them that TV has been installed but we have a problem with power cable. Please come and fix it. Till date no one has visited us. Instead of that we had been receiving call every week from their service center to install TV. I don't know what kind of systems they have in place to track customer calls. Everytime they called us we have to repeat the entire history but of no use. Now no one is calling also. I have given up on the service and only option left is to go back to store and ask for my money.

My experience with Reliance digital is very bad. There check out procedures are very slow, sales people don't kow much about the product and customer service is pathetic. I am not going to buy any item from this store in my life. From my experience shops in neighbourhood market are more professional and responsive.

My experience with BIG TV


This is with reference to my smart card number[protected] in the name of Thulasidasappa.

I am just bring to concern people notice, I had taken BIG TV connection almost 3 months back, at the time of installation one of your executive had come to my house and he had furnished all the formalities in front me, when I bought this connection for yearly package in that package I got 2 recharge coupon one is for Rs, 200 other one for Rs, 500. After some time suddenly the connection got disconnected, same time I had contacted your customer care people to resolve issues, with in day I got back my connection.

And same problem had repeated in the month of 24th Nov 08, I had contacted your customer care representative on 25th Nov 08, during my discussion he was mentioning that the executive who had visited my house not recharged worth of Rs.500, he was saying we can’t do anything about this, you need to contact the same person to get it recharged my balance. Same day I contacted that person he was saying there was no issues, according to him he did recharged worth of Rs, 700 at the time of installation and he also told me that please share my contact information to your call center for further clarification, I did shared the number on 26th Nov 08.But till today I been calling your call center representative about final result, no one can able to give exact status till today.

As customer I am suffering along with family members without watching TV from more then 32 days. And I am ashamed talk to my friends about this BIG TV connection.
I am just not able digest this about the big companies in INDIA like reliance I don’t know whom trust this matter.

Finally I just decided to pursue further on enquiry more about how to go about to the consumer court and other various channels to bring to the public notice about my experience with BIG TV.

Dear Concerned,

We had visited Reliance Digital - Vashi on 07/12/08 for inquiry on Samsung Refrigerator 345Ltr wherein the staff had explained the product details and also stated that we will be gifted a electronic rice cooker with it. We told them that we would confirm the order by next week.

On 14/12/08 we revisited to confirm the order wherein we were escorted by some other staff and their manager. They informed us there was no gift on Samsung Refrigerator since their sale is higher & gift were offered only on rare models.
Then too we placed the order for the same and had asked for delivery before 19/12/08 & the same was confirmed by the staff too since we had to gift the same on the wedding.
But till 19/12/08 we did not get even a single call for the delivery of the same. On inquiry it was found that the funds from our bank accounts were cleared on so we called up reliance but they said their sofware was not updated for the payment details & they will not deliver the product.
On 21/12/08 we recd the delivery by 12:00 noon. At 08:00 p.m. the reliance staff had come for installation & demo. But found out that the product was damaged hence they informed the same to their office & would be replaced with a new one.
On 23/12/08 we called up reliance digital - vashi for the same, the staf[censored]nethically said to us that 'if you want urgent delivery you come here once again & select any other refrigerator brand since they do not have stock for replacement, either wait for 8-10 days for the same'.

This type of bad / delayed service & irresponsible staff is not seen anywhere who does not care for their customers. The Consumer Forum should definitely take serious action against them.

We have now asked them to repay our entire money back & are cancelling the order since the entire purpose has been dissolved but there is no revert from them.


Rajul I. Divecha
M: [protected]
H:[protected]

On the 22nd Nov I purchased a Mitashi dvd313 from the reliance digital retail limited store at S218, Ambience Mall, Ambience Island, Delhi Jaipur highway, nh8
Gurgaon 122022, Haryana.008

The details are
Plu#[protected]
Mitashi DVD DVD-313
Product serial number MA0GFA3AD0800290
Cost Rs. 1690.00


Other details are C1003 # 0032 18:45:01 22nov2008
S04044 R004


I also purchased with this an Altec 5.1 speaker system for rs 4699.00

I had advised the clerk that is a wedding gift and need to be checked thoroughly.

I was advised that the Mitashi DVD was a sealed packed and has been quality checked.

This gift was then given out to wedded couple.

Now yesterday they called me and told me that the DVD is not in proper condition. There are screws missing and the piece looks like a seconds piece and has been opened at some stage.

This has made me extremely disappointed in services offered by Reliance. If I come to such a big brand to purchase something and not go the local market, the reason is only that the brand guaranteed peace of mind and good service. But in this case I have recvd neither.

The policy of the store I now read is within 7 days.
I am not going to the store to have an argument with the service centre there until I have a directive from the company which will not only assist me in getting this issue sorted smoothly but also taking care that I am not stressed out or harassed. I have seen customers being mistreated at this outlet itself and hence dread approaching them directly.

Please will someone assist and guide me through this,

I am already facing a lot of embarrassment over a spoilt gift and am very upset over the matter.

Thanking you in anticipation
Best Regards
Dianne
[protected]

Hi consumer don't go to BIG TV DTH

We bought the south Package on 29 Nov 2008. They Installed on 2nd Dec 2008 in our Town ( Gingee- 604202, Villupuram District - Tamil Nadu) Dealer belong to Thindvanam region. But till on 8th Dec 2008 The Whole buyers are nit getting Pic. If we call the customer service Number[protected].. the reply is our people are working, You will get pic today evening if we call morning & if we call in Evening reply will be you will get pic tomorrow morning, , the same is going on ...I don't when will this message will become end. From 8th Dec 10.00 AM onwards even all customer service number are not Working... Really we don't know what to-do next...Our Suggestion to Consumer is don’t go for BIG TV DTH.

Regards,
Gingee Consumer

Sir,

My Name is Ravikumar.B, i have taken a Big TV southern pack connection from one of the autorized vendors of Big TV - Phoenix Associate, No:14, Lakshmi Nagar, Avadi . The entire amount of 2190 rupees was paid at one go and we have recepite / bill for the payment. The BIG TV men had installed both the Dish and the Set top box with the 3 days of the payment . The connection worked fine for the firt fortnight. But after the first fortnight the connection got disconnected with the message saying that we would need to subscribe for the channels message being displayed on the TV. When called the BIG TV, we were informed that the vendor had not remitted the money collected from us and hence the connection got disconnected and they would look into it. We have been calling the BIG TV office with no progress. It has been a week since we had lodged the complaint but no action has been taken by BIG TV. Now were are being asked to remit addittional money. We had told BIG TV through the complaint that we would approaching consumer forum if our connection is not restored but with little luck. The stalemate still contnuies and as consumer we continue to suffer. But the has increased my resolve to approach the consumer forum and seek justice for all the troubles that we have gone through

Thanks & Regards,
Ravikumar.B

I had purchased LG 21" CTV worth Rs 8196/- at " RELIANCE DIGITAL" Hyderabad on 3/11/2008 through ICICI creditcard .i was told that processing fee will be 2% on the total amount & was given in print on the customer copy of the swiped .

when my statement came i was surprised to see i was charged 4.15% as processing fee with an additional service tax on the processed amount. its a gross negligence & deceit of the people of reliance to their customers .i wish to bring this to ur notice &kindly do the needfull.

i purchased a philips home theatre in a combi offer with a panasonic 29inch flat TV...till now there are no complaints in the TV..but there has been a problem in the DVD player since the first day...it creates problem in playing VCDs...philips advertises that the player plays all kind of discs including VCDs..but whenever we play VCDs, it starts hanging after short intervals...which is very irritating...it was purchased from Reliance digital, vashi, navi mumbai...when we contacted them, they said that it wont be replaced, it will be repaired philips...but since there has been a problem since the first day, i think i should get a replacement...so this is my complaint.Kindly help me to get justice..i'll be highly obliged..
thanking you.


yours truely
Kartik

I have purchased an Big TV with Max Pack 1yr Subscription. As per the advertisement shown and the promotions all the packages are there in max pack. But after a week of installation suddenly the NDTV package was not available in my subscription. I have called to customer care 1st time and they have said this is temporary prob and will be resumed in half an hr.
After 2 hr i have called when i did not received the NDTV channels and than the other guy has said you need to recharge for that package. When i enquired about that more why it is required he said he was wrong and the services will be resumed within max 24 hrs. I logged a complaint.
Even after 24 hr the same problem comtinued and i have call the customer care again. At that time the new guy was not able to trace my previous compaint no and than he asked me to logged a new complaint and wait for 48 hr.
In the mean time while discussing the bad experiance of Customer care, i daid i had made a worng decission to buy Reliance Big TV and he said " You Should Have Thought Before Purchase" . I was shocked what a ustomer Care. As i have spend Rs.5000 on this i had no other way to get rid of this but to continue. The proble is continued and after 15 days out of 7 channels of NDTV nor i am getting 2 channels and as per their policy i need to pay Rs.40 if i want the other channels.

I would like to request all the readers and all persons not to buy the RELIANCE BIG TV. Please save your money.

These people will suck your money.

Horriable .

Our cable wala is good
Think about it.

Dear customer care,

MY samrt card no is[protected].

I have a big Tv dish. that would bought last two month ago, I have a plan of Rs 2490/- For 6 month. last month 15th oct I recharsed with Rs 25/- for Gtv. but by mistkae of customer care they had subscribe Gcinema & Gpremier. when i call to custmer care than dicuses with them, they told me dear sir that would happen by mistake becouse of new staff please you one more time recharge with Rs 25/- . After than i again Recharge with Rs 25/- for G tv now than Gtv would started. As discuse with customer care i confirm these chanel Gcinema & G premier will be automaticaly closed after one month . But what happened that, they would not closed, unless they had credited Rs 25/- Form my axtra deposited many Rs 100/- for Gtv & Gprrmier. before some date i had alredy complaint for this but no one respose me. So respected sir Pls resolve my complaint,
Other Wise i will take help of press and also i will take same legal action,

I had Visited to the Reliance digital on 29-10-08 at Shipra Mall Indirapuram and while having a look at the different products a Sales Man came to me and convinced me that there is a 0% finance scheme on Sony products and you have to pay only Rs.3783 on the monthly basis and after accepting the reasonable deal I purchased the product. The Billing department took my credit card and swiped it for Rs.22, 700/- and confirmed me that in the statement your EMI will be mentioned.

Surprisingly I received the statement of my credit Card dated 06-11-08 in which the Bank asked me to submit the whole payment of Rs.22700/-. I was shoked as I did not have the money to deposite. I rushed to the Reliance digital & contacted Ms. Rajni who gave me the No. of Mr. Rishi who promised me that the problem will be solved with in 5 days but he never gave me any call and whenever I tried to contact him he talked in very bad manner and finally told me ok it is our fault and do what ever you want to do. When I requested him to give the Senior Officer's No. He stately refused. After this shoking experience of Reliance Digital I advise all the consumer to not to Purchase any product for the Relaince Digital. Now I am trying to contact Consumer Forum to get consumer rights. I will no leave this matter unattended.

With reference to the above subject, I would like to bring into your kind attention that, I have subscribed to BIG TV in the month of May 08. The BIG TV offered 03 months free subscription. After passing period of 03 months, the services and channels have been locked from 19th Aug. 08 by BIG TV Center. At that time I had Rs. 50 balance in my account. Since this time, it is inactive. 04 days before writing this letter (i.e. on 20th Nov. 08), I asked to Customer Care about my account balance, the C.C. executives replied that there is Rs. -270 (negative). It astonished me. I asked for detailed account. But he failed to do so. In reply, he just said that you have use the services and channels more than 03 months. How could I do this ? As the channels were locked from BIG TV and I have no controlling over there to restart it, without making recharge. Now after passing 02 days (i.e. on 22nd Nov.08), I again asked for the reasons behind negative balance, he fails to give answer but he said that you have Rs. -725 (negative) balance in account. Just 04 days before, I have Rs. -270 balance and now, I have Rs. -725 (i.e. Rs. 455 were been credited to my account).
One thing is not clearing me that, Whenever I click to any channels, a message appears that please subscribe to the channels. i.e. the channels are locked. And if I am not using the channels and services from you, why the monthly subscription is being charging to my account. Its just ridiculous.
Please, send the monthly statement of account of my Subscriber ID also clarify (reply) and find the reasons behind charging monthly subscription without viewing the channels.
If you fail to do these, I will have no option except to go for it in Consumer Court. Also send me the details about surrendering BIG TV Services. (Must be shameless for you.)
An early action is anticipated in this regard.

Thanking You.

sir/madam,
My name is Kartikey pratap singh, I am a customer of reliance digital.My address is Chetana boys hostel, Room no.- 106, # 2, jaladarshani layout, M.S.R nagar new BEL road, Bangalore-560054.I have to raise a course of action against "Reliance digital pvt limited, Cunningham road, Bangalore".On the 17 Sept. 2008 at around 2:55 pm i bought a Philips 42" inches(42PFL7482) full hd(1080p) from reliance digital .

After 2 days i start facing problem with that:-

1)Images are very blur and hazy when we connect it with HDMI (High-Definition Multimedia Interface) port/connector

2)Images have very highly contrasted and sharp due to which I have problem like black out in eyes

3)Display lights are start fluctuating often

4)Components are not working at a time.( PC and HDMI components)

In that spam of time( 29 Sept - 14 Oct) i walk in to reliance digital and told about the problem to concern salesperson.then he suggest me to buy a new HDMI (High-Definition Multimedia Interface) connector/cable.we buy HDMI cable of around Rs.7000/- almost.

After buying that also PROBLEM REMAIN SAME .due to some problem i won't able to contact to them.

Then, I again walk-in on 31 Oct 2008, and raise a complaint against this defect and ask for rectification. Reliance digital resQ team assure me that within 4 working days Philips service center send a concern person at my place & he will rectify it .BUT NO ONE CAME
after 15 days I again went to reliance digital and ask regarding my complaint .then he said he raise the complaint online to Philips customer care on 31 Oct itself but nobody responded till know.
Then i ask him to give complaint no. he said complaint was being register by his backend people& he have to ask him.then when i am full frustrating by waiting and sitting helpless and ideal in front of him .i walk out from there.

On 19 Nov 2008 Reliance digital send his own person he promise me that he again raise a complaint .he said they didn't raise a complaint on 31 Oct, they raised complaint 1 week earlier (on 12-14 Nov). Now in front of me he again raise the complaint and given me the complaint no.and ask 3 days time. i gave him three days.

On 22 Nov 2008 Philips authorized service center send his person.in last when i ask him "Is there any complaint regarding me you receive earlier ?" he said "NO" this is the first complaint they receive regarding you(me).That persons are telling lie to me for last 22 days.that means they enjoy that his customers are suffering like that and wasting their money on craps

NOW I NEED COMPENSATION AGAINST MY MENTAL PRESSURE AND NOT PROPERLY TREATING AS A CUSTOMER AND TELLING LIE THAT IS I NEED "SONY BRAVIA TWO 52" INCHES FULL High-Definition" AND "PHILIPS NEW MODEL AND VERSION OF 42" INCHES FULL High-Definition" AGAINST MY 42" INCHES High-Definition FOR WHICH I HAD PAID

Hi,

I have purchased Big TV DTH some time on September end. I swithched over from Tata SKY, after I fed up with them. Almost after 2 weeks it stopped working. From 06/11/08 to till today every day I am calling up the customer care and nobody is bothered to address the issue. Yeterday one guy called up and told he will be visiting me today, but he has not turned up. Please see the mails in this regard. Please please stay away from BIG TV. Now I feel the local 'goonda' cable guy is much better than the coorporate thiefs...

Dear Mr. Vinod,

In response to your mail regarding your complaint of poor signals in Big TV services, we have already registered a complaint vide service request no. 80736874. We are working on your issue, which will be resolved soon.

We deeply apologize for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours Sincerely,


Ganesh Pathak
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.




kk vinod <[protected]@yahoo.com>
11/19/2008 04:59 PM
To [protected]@bigtv.co.in
cc
Subject Re: Reference your mail- call 79917493







Hi,

Please don't keep booking new calls, it would be better to keep the same reference for my complaint till it is called. If you go below and see, already there are 2 calls registered. When I called the help desk there is a call which is booked some time on 08/11/08 or 09/11/08 the call number is 79917493. I would like to keep track of that call, instead of keep registering new calls.

Thanks for all your mails, but till today my problem remain unaddressed. I am more interested to get my system up and running at the earliest, rather than keeping calling you, as a customer service executive you may know that.

Yesterday some body called me and called, he will send his technician, but he has not reached yet!!!. If there is no action I would be registering a complaint with the consumer forum tomorrow. This is the final correspondence to inform you about the same.

Regards,
Vinod


"Stand up for what you believe in, even if it means standing alone!!"



[protected][protected][protected][protected]
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: kk vinod <[protected]@yahoo.com>
Sent: Wednesday, November 19, 2008 2:00:58 PM
Subject: Reference your mail


Dear Sir,

In response to your mail as we understand you are facing the problem of ”Set Top Box showing no signal“ with your Big TV services. Please note that we have logged a complaint in our system under service request number 80736874.We ensure you that your problem is resolved soon.

Further we have also forwarded your request to the concern sales team for immediate action.

We are apologizing for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Ajay Rana
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



kk vinod <[protected]@yahoo.com>
11/17/2008 06:19 PM

To [protected]@bigtv.co.in
cc
Subject Re: Reference your mail Service request No[protected].









Hi,

I am happy to see the mail, even though it is after 5 - 6 days. Please let me know when this issue is going to be resolved, or if the service is going to be the same, please let me know the same so that I can swith over to my old Tata Sky or any other connection. I want this issue to be resolved immediately. I would be waiting for 2 more days, if this issue is not resolved or if it is repeting I will complain to the relevent authorities and I am sure I will be able to get back my expenses and...


Regards,
Vinod


"Stand up for what you believe in, even if it means standing alone!!"



[protected][protected][protected][protected]
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: kk vinod <[protected]@yahoo.com>
Sent: Monday, November 17, 2008 3:09:49 PMSubject: Reference your mail


Dear Sir,

In response to your mail and subsequently telephonic conservation had with you, as we understand you are facing the problem of “Set Top Box showing no signal” with your Big TV services. Please note that we have registered your complaint in our system under service request number 80556979. We ensure you that your problem is resolved soon.

Further, we have also forwarded your request to the concern sales team for immediate action.

We are apologizing for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Ajay Rana
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


kk vinod <[protected]@yahoo.com>
11/12/2008 05:38 PM

To [protected]@bigtv.co.in
cc vinod <[protected]@yahoo.com>
Subject The services stoped on 08//11/08 and still not resumed











Hi,

My SIM card No is[protected]. Recently I, switched over to Big Tv from Tata Sky thinking that this will be much better than Tata Sky. Even though I was not happy about Tata sky, I never had such disappointing experience from them.

I would like to take your attention to the pathetic state of your customer service.
I lost the connection on 08/11/08 (Saturday) night with a message 'Signal interrupted due to rain etc" or some thing similar. Since it didn't come back till Sunday morning, I called up the customer service to complaint and the lady told me it is the problem across the Bigtv network and it will get rectified by evening on it’s on and didn't take the complaint.

I waited patiently till Sunday night, 10 pm and called up to complain, again they told me to wait for 10 min as they are resetting something and asked me to remove the SIM card, clean it with good cloth, reinsert, remove the power cable, wait for 1 min and then plug in etc, again no complaint is taken. I called up again around 10.30 pm, the same story of 10 pm repeated. The same story repeated at 11 PM also. I was tired and slept.

On Monday morning around 8pm I called up again to complain, the same story repeated, but more rudely when I told him tI have done all these activities and told him to do something else.
Then he told me to press the power button on remote for 1 min and then restart, then remove the receiver connection from behind and reconnect. Then go to the set up option and check the signal quality. It was found the signal quality is poor. Then he told me to go and check/set the connection on the receiver, I told him that i am not the technician to check and do the same and asked him to register a complaint. He told me, then that I have to check all these things my self, but he told he will register the compliant and asked me the contact no, alternate number etc, I gave both. Then he wanted the full address, I told him all the info should be available in the system, as I have provided all the details already. The 'gentle man' by name Mr. Muthu Raj, told me I am a 'Waste' ( I don't know what he meant by that. Is that only 'waste' people buy Big TV! or only waste people complain!! Or is it the standard way to address the customer!! ) and disconnected the phone. Then I called up again after 10 min and the lady 'Meena'' confirmed that the complaint was been registered. When i told her I wanted to register a complaint against the CSR, and want to speak to the manager, she held the line for 2 -3 min and told me no mangers are available and some body will call me. A 'waste' me kept the phone down and called up again in the night (Monday night around 10-11 pm) to check when the complaint will be acted up on and one Ujwal told me it will it will take 48 hrs, I told i need to speak to the manger, even though he was not ready initially, he connected to one Mr. Naveen and i explained the whole 'Waste' story to him. He promised that he will take it up and solve the issue ASAP.

Since on Tuesday till after noon since there was no action I called up again, they told 48 hrs is not yet over and it will be done with in the period. I waited till today 4.25pm and called up the customer service, as the so called 48 secret hrs were over, to my shock, she told me the complaint is closed!!!. Yes, it was a real 'WASTE effort.

Could you please let me know what I should be doing in such a scenario? I should wait for some action from your side. Please advice. I am a helpless customer of your Big service.

I have made all the calls from[protected] or[protected] and Complaint no is 79917493, if you are going to track down the issue and want to improve the customer service. These experiences make me think twice when some body asks me about the comparison between Tatasky and Big TV or when think about the data card or any other service from Reliance -ADAG.

I sincerely hope this could be an abrasion in your customer service and you will do all possible things to weed out such CSR, and solve the customer complaints.

My contact no is[protected]

Regards,
Vinod



"Stand up for what you believe in, even if it means standing alone!!"

Dear Sir



My Problem is still not resolved this issue till date – 18/11/2008



This is for your information.



Regards,



Manmeet Singh Sodhi






[protected][protected][protected][protected]

From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Monday, November 17, 2008 2:48 PM
To: Manmeet Sing Sodhi
Subject: Reference your mail




Dear Mr. Manmeet Sodhi,

In response to your mail regarding Set Top Box is not working. We would like to inform you that your complaint already been registered vide Service Request: 79947666. We are working on your issue and it would be resolved at the earliest.

We have also forwarded your details to the respective department for necessary action.

We are deeply apologizing for the inconvenience caused to you and regret for delay in reply.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Faruk Ahmed
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.





"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/15/2008 01:59 PM
To
<[protected]@bigtv.co.in>

cc


Subject
FW: please solved the problem














Dear Sir

No reply this mail & not solved the problem till dated- 15/11/2008, I am continue calling the customer care no please remove the setup box connection & release the my money

Thanking you

Regards,

Manmeet Sodhi





[protected][protected][protected][protected]


From: Manmeet Sing Sodhi [mailto:[protected]@blkashyap.com]
Sent: Friday, November 14, 2008 10:55 AM
To: '[protected]@bigtv.co.in'
Subject: RE: Reference your mail

Dear Sir

We regret to inform that, so many follow up till date our problem not solved. We request you to remove your connection in my premises and refund my money immediately.

We are not satisfied with your services.

Manmeet Singh Sodhi






[protected][protected][protected][protected]


From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Wednesday, November 12, 2008 11:30 PM
To: Manmeet Sing Sodhi
Subject: Reference your mail


Dear Sir,

In response to your mail regarding non response of STB, please note that your complaint has already been registered vide Service Request number 79947666. We are working on your issue and it would be resolved at the earliest.

We deeply apologize for the inconvenience caused to you. We look forward to assisting you again.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Kallappa Ujjanage
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/11/2008 10:20 AM


To
<[protected]@bigtv.co.in>

cc


Subject
RE: Reference your mail

















Dear Sir

As per your mail I have given the following detail.

Smart Card Number:[protected]
Contact Number: - [protected], [protected] Landline No[protected]
Complete Address:- House No- 101, 1st Floor Building Name :- Trinity Enclave Arakere Villege Hulimavu Bannergatta Road Bangalore Pin Code-560076 Near ICICI Bank
Compliant No[protected]
Purchase Bill for Set top Box Scan Copy See this attachment

So Please as early possible solve this problem other wise you please cancel the Set box system and refund my money back.


Regards,

Manmeet Singh Sodhi






[protected][protected][protected][protected]



From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Tuesday, November 11, 2008 10:01 AM
To: Manmeet Sing Sodhi
Subject: Reference your mail


Dear Sir,

In response to your mail regarding problem with the (STB) Set Top Box, we would like to inform you that we tried contacting you but were unable to reach.

However, in order to assist you we request you to mail us back with the following details:

1. Smart Card Number:
2. Contact Number:
3. Complete Address:
4. Complete details of your query/concern:

We would require the same to assist you better.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in


Yours sincerely,

Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/10/2008 11:24 AM




To
<lease>

cc


Subject
complent for stepbox





















Dear Sir

I am purchase the bigtv setup box offier rs.2190.00 dated on 06/11/2008 this is activate & start
But Today dated 09/11/2008 is setup box is off no light .power is on setup no start

Please Repair the Setup Box & Change

Regards,



WE BUILD YOUR WORLD










MANMEET SINGH SODHI
B.L.Kashyap & Sons Ltd,
F002 # 245 Eden Hall,
80 Ft Road, Defence Colony.
Indiranagar
Bangalore 560 038
Karnataka
India

[protected]@blkashyap.com






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I have been having issues with Big TV signal Quality. Most of the time it says poor Quality signal and no channels show up. I have been calling the customer care for more than 3 weeks now and my issue has not been resolved.

A good joke is that some one from their end has closed the ticket saying that they spoke to me and the issue was resolved where i had not received any contact on that specified date.

I would rather provide a Negative feedback on the Quality of service provided by Big tv. Bangalore.

I have taken BIG TV subscription on Multiple Set Top Box Scheme in which installation charges Rs 500/- will be discounted on second set top box. My smart card no. of both the set top boxes are[protected] &[protected]. On the first connection I have paid 2990/- & for the second one Rs 2490/-. On both I have chosen PREMIUM PACK for six month which is under the offer by the company. On my smart card no.[protected] they have activated POPULAR PACK.For which I have made complaint on their toll free no. on 03rd NOV 08 the complaint no. is 79408318, the complaint has been rejected because their executive has not mention that my connection is under Multiple Set Top Box Scheme. Again I have registered second complaint on dated 08 NOV 08 under complaint no. 79815468. But my compaint is still pending.The company is claiming for solving of compalint with in 48 hrs but in my case almost 9 days has been passed. Kindly help me out.

The interface is very bad and the switching of channels is too slow that at times its very frustrating .

Have complained many times at customer care but i think that they are not able to solve the problem as they always tell useless methods and try to avoid !!

Till now, big tv is hopeless.