Reliance Jio Infocomm Complaints & Reviews

I have found that jio infocom is giving factually wrong and misleading information about its product through its website.

Its website (Copy enclosed) claims that jio will provide 20 % more data than competition always but factually it is wrong because its competitors are having better plans.
To give an example, let us take one case where jio gives 20gb per month 4g data at the rate of 409 + taxes without data rollover facility while its competitors give the 20gb data with rollover facility in just 399 + taxes. Obviously jio is not giving 20 percent more data in this case. There are more such case for higher data per month as can be seen from the enclosed images.

Please ask the operator not to give such misleading ads

My area is vidhyanagar, t. Dasarahalli, bangalore 57, opposite to t. Dasarahalli stop green line.

I am facing network strength problem as well as speed problem, when i complain about dat to customer care they are answering it takes 60days to get resolved.. My question is till they rectify i should simply keep my connection which is of no use as well as waste of investing money for recharging which i cant get refund nd which i cant make use... And as per telecom rules i cant port untill my 90days completetion, pls my request is allow dem to provide port since i am a new user who ported from other network to jio and not completed 30 days and facing many problems..

I recently purchased a mobile hotspot numbe [protected]. I am not able to detect the wifi in my mobile unless i bring my phone near your instrument. Also mostly the download speed is less than 1 mbps and my upload speed is roughly 1 mbps. I feel that i have been cheated.
Prodyut kumar bhowmick
146 ram vihar ballupur road
Dehradun 248001
Mobile [protected]
Mail [protected]@yahoo.co.in

Ref : [protected], [protected].

Dear jio cust care,

I have converted my two postpaid connections to prepaid on oct 2017.
At that time the marketing executive told that the security deposit i paid should be refunded with in 3 months. But till date i didn't get any information regarding the same.

Kindly do the needful.

Regards

Rejitha p
[protected]

1) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

2) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

It's been 3 months since the network of reliance jio has dripped at ribandar-chimbel area in goa.
The network was very good before but since the past 3 months, it's so bad that many people are considering to switch their network. I believe there had been an issue of a vidafone tower having caught fire in this area. Since then, not just vidafone but even reliance jio network is at it's worst! We actually have to travel 10kms away to use the network.

I doesn't contact in jio care from last 4 days...
There has ringing the customer care bell but no one received my call...
Why the customer care agents are doesn't attend my call???
So, please solve my problem as soon as possible...
Otherwise i will be deactivated my and my village members 47 jio sim card...

The jio tower distance 700-800 meter from our village (Location)... But we all are facing the network problem and internet speed problem...
We can't call properly from jio sim...
But our nearest town at bisnupur has full network coverage...
Why we didn't get full network coverage at our location???
I send a screenshot of my phn which proved the network coverage and net speed of jio sim..
Please look at the bottom of screen shot where see the tower sign...

I have tried to contact several times to check whether my policy is renewed or not but there is no resposne from jio shravak arogyam team instead they have removed all the numbers from their website and the only point of contact is mail id which is not providing proper response. I request you to solve the issue on priority or provide me refund / actual amount paid. Let me know what necessary steps have to be followed on your website for renewal as nothing is clear in website. I have contacted below numbers but didn't...

The jio download speed and browsing speed is very slow in our area (Jalnagar) bijapur, karnataka.. It take 5mins to download 2mb file the it takes alot of time to buffer a video in the youtube. All o[censored]s are facing alot of problem with jio sim. We are facing this problem from past 6 to 8 months.. We could like you to improve the network in our area as soon as possible.. Pls resolve issue the problem as soon as possible.. Ty

Sir, im complain about the speed of internet. My first complain i give you 21st december 2018. And custumer care said they are working on that problem therefore maximum in 60 days problem they will solved. But now after 3 months problem was not solved. And new problem is also create if i call anyone then my call cut automaticly at any time between 1min to 10 min.

Sir,

By mistake i recharged 399 jio pack in my jio number - [protected] today on 1 april 2018, as in my 1st recharge through net banking message said that unsuccessful. But my recharge history reflecting successful of both the transactions. Transaction ids are,

Ref : br0000y0zgqp
Net banking
Mrp 399

And

Ref : br0000y1a4zh
Debit card
Mrp 399


I am requesting to cancel my recharge id - br0000y0zgqp, which i paid via net banking and refund the amount in my bank account.

Looking forward your kind suggestion

Thanks
Kalicharan marandi
Gio no - [protected]

Jio network speed is not available properly from 2/3 month, most of the time network is very poor.07k/s, 10k/s, i am using your network in ruler area at amravati district in maharashtra at our area your network is very poor so i have requesting you please improve your network at our area as early as possible. If network is not improve early i wish to change our network and most of the people wish to change network.
So please take a action as early as possible

Plz do the needful.

Thanking you!!!

D/sir,

This is to inform you that i had a enquiry about my jio mobile no.- [protected] on 31/03/2018 time at 5.28 pm with one of your executive mr. Deva (As name told by him) used a filthy and abusive language with me, which has recorded in my mobile no.- [protected]. When i react the such language of him, then he refused. But it is true and confirmed in recording during the such enquiry.
In this connection you are requested to kindly take the suitable action against him on such word used by him to your valuable customer like me and inform me the action taken bu you against him, so that it will be not repeat in future by your representative with your valuable customer.
Regards,
S. M. P. Sinha
M - [protected] email - [protected]@gmail.com

Hello,
This is yogesh kadam. I m from pune, i m using jio from its begining.. My whole family use jio sims...
I lost my sim card some days ago... I went to jio care centre in trimurti chowk bharati back market, pune, they told me to come on next day they dont having sim cards, on next day when i go there they told me that still they are not getting cards... Come on next day.. Likewise i went there for 5 times... Finally there is one care boy named ganesh...
When im complaining him about this issue... He saying there is lunch time... I went there on 2 pm when i go therer on 3 pm he still saying me there is lunch time though there is no one for lunch... When im asking about him give service propely he use bad words to me... And misbahave with me... This is not a way to talk with customer... Due to us ur business run... I have 6000/- recharge of jio... Of my family...

I just want to replace my card... For that these guis ask me to come again and again... Likewise its really very bad experience from jio and
Because of that... I m going to switch my all 11 family cards... From jio...

I dont know how you guis sleect persons for service who dont know how to behave with customers...

Best plans but poor service by service centre...

I was enquiring about my data pack to support agent named mohammed muzzamil.
Without any prior message i received a message that 100% of my data pack is used but i haven't. Then i received a call from [protected] and was asked to tell my problem. Then support agent was rude, was talking in a harsh tone and uncooperative. He was ill mannered and had an adamant attitude while he was on phone.
He was arguing with me rather than solving my problem.
I had not received any prior notification regarding 50% of data pack has been used.
Straight forward i received a message regarding 100% data has been used. My internet was off the whole night and in the morning i received that message.

Dear sir/ma'am

This is shaikh allah baksh. I have complaints about jio phone, i buy 3 jio handset model number (F 81 e black) last six months back but now i'm face a lots of problems, the problem is while phone working it get automatically shutdown & not changing any more, i'm very disappointed.

I hope you will slove this problem

Thanks®ard
S. K. Allah baksh

I have calls from [protected], [protected], [protected] on 28th march 2018 saying that they have selected my land for installation of jio tower, i said that's great and told me to discuss with my family. So i discussed and called back to them that i am ready for this you can send your official staff. After one day i. E today they call and ask me send my name and address with my location, i send them on whatsapp with my location. And after some time again they call asking to send my necessary document with iso card, as i don't know nothing about this card they told me that they will help getting this card and it will cost rs. 17000 from the company named dealmoney privt limited and told me that if this company call me i must say i am applying this just for my help and purposes nothing else and they will send their men to collect the amount and my check to get great ready. So i suspect this will be a fraud, i call to jio customer complaint no. And told me to ignore the calls, there is nothing like that in our company.

Dear,

My name is anil kumar tandon, my address is flat no 505, subhelite bda marg, near purvanchal van awadhpuri, huzur, bhopal - 462022, i am travelling from moradabad to lucknow in between these station my mobile has been lost kindly locked my that sim my no is [protected]. And issue me new sim for the same.

Thanks
Anil kumar tandon
Alt no. [protected]

My Self Aashiq Khan
my jio no. [protected]
alternate no. [protected]
add. gram katkut tehshil barwaha dist. khargone pin 451115
state mp
sir/mam
i m facing indoor network problem above 8 month. geting network bars in outdoor 0-1 some place. i m doing many complaint about this regarding but your network team not solve that issue yet.very worst & cheap your network team.

These mother ### company doesn't gives high speed network in my place I had complained more than 3times, costumer care executives behaves rude with me.These people doesn't giving proper information to me.i activated my jio Sim approximately 3 months before from that till I didn't get proper net speed.
The costumer care people said wait for few weeks I already waiting for 3 months. But I recharged every month with 150 rupees and how I used 1gb daily with speed 30 kbps so please Indian government take action immediately on the jio network

Dear sir, madam

My Jio network issue is June 2017 till now not resolve my complaint y 10 months after not resolve complaint what is Jio service customer service say me your tower in my near installation but not live till y not answer customer service very bad service .

My name is Piyush
My Jio number is [protected]