Reliance Jio Infocomm Complaints & Reviews

Dear sir,
I am a customer of jio and my jio no. Is [protected] my internet speed is too much low i cant watch any live video and any other programs, video is still streaming and buffing. Sir i am very disappointed about your connection. Please solve my problems. I hope you will solve my problems. Otherwise i will take other communication sim and services.
Thanking your
Ravindra kumar chourasia

Jio network and range is not available in trivandrum pravachambalam arikkadamukku region. No 4g coverage or network. Please address this issue as there are many jio subscribers. My contact number is [protected]. It is very much a con compared to other networks when we are looking jio as our future telecom. Please keep up ur good work by providing enough towers

Jio number [protected]

Regards
Prasanth j

We have received a call from reliance tower ltd that our application ([protected]) has been shortlisted and asked to submit the documents like pan card number and aadhaar card number. As advised, we have submitted documents through whatsapp to [protected]. Next day we got a call that our application has been approved and we need to pay 14, 500/- as registration fee to details as below.

Account number :[protected]
Ifsc - idib00b174
Branch - bhosari - pune (Indian bank)

Then we contacted caller on [protected] to seek some information about the scheme. During the conversation, we realize that it was a fraud call. After some investigation, the caller got frustrated and started abusing us on call. We expect reliance industry to take strict action against such fraudsters who are maligning reliance name.

I do have call recording of this person which can be shared with you.

Jio — not give double data

1 review
Virendra singh thakur on apr 9, 2018 mark as resolved
Phone/mobile number: [protected]

Dear sir,

I am purchase a new redmi note5 pro phone and new sim also. I have recharge of 99rs & 399rs for double data according to your consult of customer care in jio but i have wait also 48hrs but not give double data voucher. Sr no. Sr00000jlr6g kfa for recording of customer care directly say that 101% give data. I requested please fully ban this jio products.
Because cheating this jio team.
I have two proofs thats show that give double data offer but not give.
(1) recording show that give 101% data in recharge of 399rs.
(2) jio website show that point no. Ii double data is give to recharge of 198rs above plains. But not give.

Kindly ban this jio all products. Please provide double data offer.

My jio no. : [protected] recharge date : 06/04/2018 09:57:04 pm
Email id - [protected]@gmail.com
Alternate number : [protected]

Thanking you
Virendra singh

Hello, we have contacted Mr. Baljinder singh, delhi.regarding work from home also paid 4000 till date to his account. We got some aggreement for that. He says we will get dongal by next 24 hours. Also we will get paid 12.50rs per form.
we didn't got that yet. Even he is asking me to deposite 1000 rs more for refundable charges. Please let me know whether it is fraud or it will really works.
Reply awaited
Thank You.

I purchase a jio and i got this message

Dear customer
We regret to inform you that we were unable to process your application form for order no no00004qoz8j due to incomplete or incorrect information to activate your connection please connect to jio store/retailer

And when i go there for re verification they are saying that they cant help even they are not returning my 500 that i given to them when i purchase

Starting off, if a telecom company is providing data which we are buying eventually then it's the consumer's right to use it on any phone they want. I had done a recharge of 399 which gave me an add-on of 5 gb, and which should get auto activated once i exhaust my daily package. Which doesn't, so i humbly contacted customer care first via chat and i was informed that your add on will only work on the phone on which recharge was done. So, my question is why aren't we informed about it while doing a recharge. If its my data even if it's free but i got it after paying so it's my wish wherever or on whichever phone i use. So i contacted customer care via phone this time spoke to agent named jennifer got the same reply so i asked her if i can speak to her supervisor for which she kept me on hold for 4 mins and later told me there are no supervisor on the floor. Seriously, at 12 in the afternoon, a peak time, no. Supervisor on the floor. I have worked in mnc's and bpo so i very well know how it works. I relied on the add on and exhausted my daily limit now as i work mostly from my phone to be connected with my office how am i supposed to work. It's just that i am disappointed by the quality of the customer service and no proper information to customer about the usage of add-on. It should be preinformed. That's not at all right. No company can or should keep their customer in dark about their policies.

Received a call from [protected] at my jio number and as i was not available, checked back at around 11.18am on 8th april. He said it is from car trading and asked whether iam looking for second hand car, i disconnected the call. As my number is known only for few, i sent text message to him asking the details on who gave my number and i wanted to complain on them. He was abusive and said ' you do not have sense'. He also said 'watch your words' and then added 'his company will make a complaint on me'and finally he said i will close the inquire and will place you on dnd.

I never made any enquiry and my number is on dnd mode.
I do not use this number much.
And when i was asking on how he got my number, he do not have to be abusive.
It is he who had called me and then he is abusive, which is not acceptable.

Why can't he communicate on how my number was available for car trade. That information will help to catch the culprits.

I would require an action on this type of people by reliance jio and would require to know who has provided my number.

U cheated us
Since the day one i have buyed the new sim of jio numbered [protected] i had issue with its call. I am not able to call only 10 out of 1 call are connected and only 10 out of 1 call are reaching near me. I have issued a complain against these but no action was taken.
The again i tried to contact your customers but they lifted the phone and they were not speaking busy in talking with themselves.
Due to this i have suffered a lose of around 25000 rupees as this sim is even my business sim.

I have complained that im getting low data speed and there are more call drops in our area on dec 29th. Customer service executives escalated the issue and of no use. They are saying that users are more in that area and we are trying to rectify it within 90 days but nothing had happened in their rectification process. The speed remains the same. Now they are requesting another 90 days. My question is that what's the use of jio if it doesn't serves better to it's customers?

Hi team,

I am very frustrated of no network coverage issue since january with jio. Several complaints were logged but no action taken. Jio is absolutely reluctant on this.
* i stay at 6/91 jharera village, subroto park. New delhi 110010. Near lohia park.
* i logged complaints as area complaints about no internet and voice connection but signal tower is always full on mobile.
*no network coverage issue going on.
*no one visited and tried to fix the issue.
*i have been confirmed by [protected]@jio.com that i shall not receive any compensation for the loss of service as jio does not provide any compensation.
* my issue has not been fixed but jio is consuming my recharged amount without shame.

I am very hopeless. Please assist and take an action against jio for cheated me by giving no service at all. Issue is still persists and it is since jan 2018.
Please see the attached complaint snapshots for your reference.

I have purchased IR through online in March, 2018 but never worked in any country. I NEED REFUND. I visited Europe four countries, but it never activated in Italy and Switzerland. In France and Spain it activated but never worked. I received one bloddy SMS from Jio saying to switch off Mobile data to save money. Except that no calls received or no calls gone. It was dead. As someone warned me that Jio never works, I took Airtel Prepaid with IR Zone B and it worked excellently. In my office I have full Jio connections and now I am going to remove them.

I have been receiving a bill of Rs. 52on a jio number [protected] which was never used after the free offer ended over a year ago. I also havent selected any postpaid sevice for the number nor any plan. I used jio sims when they were offering 6 months of preliminary service and we were told by the executives that after that tenure we will have to select jio prepaid or postpaid services.But after the free offer got over, I received a message that all my jio numbers have been converted to postpaid without my knowledge. They also asked me to choose a plan. I then converted 3 of the sims to prepaid and are still using it. But suddenly I get emails from jio about this number and I am surprised as I have neither selected the type of service nor any postpaid plan.So how am I getting this bill?

I am having jio SIM card having number [protected] but there is another person having same number.

Can you please let me know the details on this?
Also I would like to use this number for my WhatsApp but can not use because someone already using it.
Can you please check and confirm this?

And please make the necessary actions about it.

Thanks
Neha Kulkarni

My jio number [protected] has been discontinued without intimation me.
why this happened i was using this number last 15 months and last month i recharged 399 on 13 march 2018. i want to activate my number or give me my money refund. you done wrong things with me. i will go consumer forum and raise complaint against you. your jio care service center unable to solve my issue and customer care 198 not resolved my issue..
i have all the call recordings.

i want Revert on my mail
[protected]@gmail.com

I have found that jio infocom is giving factually wrong and misleading information about its product through its website.

Its website (Copy enclosed) claims that jio will provide 20 % more data than competition always but factually it is wrong because its competitors are having better plans.
To give an example, let us take one case where jio gives 20gb per month 4g data at the rate of 409 + taxes without data rollover facility while its competitors give the 20gb data with rollover facility in just 399 + taxes. Obviously jio is not giving 20 percent more data in this case. There are more such case for higher data per month as can be seen from the enclosed images.

Please ask the operator not to give such misleading ads

My area is vidhyanagar, t. Dasarahalli, bangalore 57, opposite to t. Dasarahalli stop green line.

I am facing network strength problem as well as speed problem, when i complain about dat to customer care they are answering it takes 60days to get resolved.. My question is till they rectify i should simply keep my connection which is of no use as well as waste of investing money for recharging which i cant get refund nd which i cant make use... And as per telecom rules i cant port untill my 90days completetion, pls my request is allow dem to provide port since i am a new user who ported from other network to jio and not completed 30 days and facing many problems..

I recently purchased a mobile hotspot numbe [protected]. I am not able to detect the wifi in my mobile unless i bring my phone near your instrument. Also mostly the download speed is less than 1 mbps and my upload speed is roughly 1 mbps. I feel that i have been cheated.
Prodyut kumar bhowmick
146 ram vihar ballupur road
Dehradun 248001
Mobile [protected]
Mail [protected]@yahoo.co.in

Ref : [protected], [protected].

Dear jio cust care,

I have converted my two postpaid connections to prepaid on oct 2017.
At that time the marketing executive told that the security deposit i paid should be refunded with in 3 months. But till date i didn't get any information regarding the same.

Kindly do the needful.

Regards

Rejitha p
[protected]

1) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

2) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

It's been 3 months since the network of reliance jio has dripped at ribandar-chimbel area in goa.
The network was very good before but since the past 3 months, it's so bad that many people are considering to switch their network. I believe there had been an issue of a vidafone tower having caught fire in this area. Since then, not just vidafone but even reliance jio network is at it's worst! We actually have to travel 10kms away to use the network.