Reliance Jio Infocomm Complaints & Reviews

I have bought jio sim from reliance digital store kamakya bengaluru on 12, dec 2017 but it's still not activated, as per salesman it should activated within 1hour but today 18dec 2017 and my sim card is not still activated... When i asked the reason, shop person told me that my friend has not picked reference verification call, but i my friend didn't receive any such call from jio authority, since i have proof of that,
Salesman no-[protected]
Salesman name - sebastian
My not activated jio sim no-[protected]

I called the customer care executive after suspension of jio number on 12th october 217 and he said after suspension no bill will be generated. But its still 3 months has passed every month bill is been generating till date. And the issue is pending with them from like 2 months. I asked for termination, but still its been a week no response has been received. No callback is received even after promising and had to wait 20-30 min to talk to the customer executive

Dear sir,

I have requested for an mnp for my jio number [protected] on 11th of this number. The mnp is from jio to bsnl. Now when i checked with bsnl, they told that the request is rejected by the donor operator.

I dont know for what reason they rejected my request. I purchased my sim on 11th of september 2017 and i requested for the mnp on 11th of december 2017 which is after the completion of 90 days.

The upc number i gave for mnp is jl726477 which is valid until 22nd of december 2017.

Hence i request you to sort out this issue from jio with immediate effect and to activate my bsnl sim with in the time limit of 7 days.

Thanks,

Rajeev kumar.
[protected],
[protected].

Reliance jio released a free of cost mobile. They said we have to keep 1500 deposit which will be refund after 3years. But later after selling these devices to us they released new rules that we have to spend atleast 1500/annum for 3years which nobody knew. Ok we will recharge but this phone is full of bugs. It is not ready for marketing. I had problem with jio apps i hav complaining for a week, but even customer care people dont know anything they simply gave me number of lyf customer care. When i called them they i have contact lyf service center for uninstal that app and to reinstal it. But lyf service center not available at my locality they give me adress which is far away and it wil cost me near 500inr. So free mobile for uninstalling an app i have to spend 500inr. My complaint is they gave false advertisement. When i cal back jio the customer care talk irresponsibly.. For a free mobile as they said we have to keep 1500rs deposit and 1800rs/annum and to uninstal an app i have spend 500rs. They said digital life but its all lies nothing works properly in this phone. Please kindly do the needfull

Dear team jio,
I am an 1 yr old customer of your jio sim. After taking the connection, just for few months i got very good service. When it was free, before "jio dhan-dhana dan offer" i. E. 349 recharge... It was nice, low network issues and hassle free internet connection. But from last 3-4 months, i am getting a 2g speed instead of having 4g network. Once you people started charging the customers and started showing your actual service, once you get your customer base now giving us such worst service, in terms o[censored]sing internet for browsing and also for call drop. Its no more free right now, its totally chargeable and you should give the 4g level of speed instead of 2g internet speed.
I had complained in your customer care number for 2/3 times but no response and didn't solved my problem. You are launching web version of jio tv, where as people are unable to do basic internet usage.
Therefore, i have decided to through your # and useless jio sim from my phone and better to switch for some other network, its really embarrassing when i can't open a small page also due to low speed and very bad connectivity. Simply disgusting, useless jio sim.
I stay at kolkata, my jio no. [protected]

Regards,
J. Bhattacharjee
Kolkata

Sir i have done recharge by mistake of jio number ([protected]) of 459 on 17 december 2017, 07:03 pm (By the debit rupay card of dena bank) instead of my jio number ([protected]) so. Please do tranfer my money back or recharge my jio number ([protected]) instead of the incorrect number ([protected]) please do the correction and solve my problem as soon as possible
Ujjwal uppal
Ujjwaluppal. Uu. [protected]@gmail.com

Sir,
I taken jio with no.[protected], unfortunately my sim with phone lost in the april 2017 and complained for block the sim the same has been done. I have not taken sim afterwords. Bills from september 2017 receiving i have taken the matter to jio store at kukatpally they said need not to pay. But continuously receiving the bills. Please cancel the number and waive the bills.

Sir/madam
I have recharged the reliance jio from relaince jio website on 16th december 2017 but still balance is not credited to my reliance jio no.[protected]
And igacnzkhj3 and the recharge amount is rs.399. At morning 9-15 am. Please do something to get return or credit the recharge to th above number. Else return my aofresaid amount to the bank from where it is credited to your account.

The data is getting exhausted automatically. Its a waste to buy jiofi. By 7 am when i turned on my laptop, already 90% data was consumed. There is no proper response in the customer care also. The person just told me that its a problem with my system. I have been using the same system in other networks also. I never faced such a problem in other networks.

Recharge (Mrp 301) was not credited to my account after i had paid for it and got an acknowledgement. I was not able to use it either.

My complaint to [protected]@jio.com was not resolved even after 7 days of investigation, after which they responded with a blatant lie "data add on was credited to your account and you have already used it."

Jio has not provided any evidence to support their claim and it is impossible for them to do so (Short of faking evidence)

I have purchased jio phone no.[protected]. After updating software automaticlly, phone shut dn itself. After restarting it shut dn again and again. Two times it have been given to sarvice center sfs, mansarovar, jaipur, they put right it but after some day when software update automatically problem appear. Now what should i do because service center is unable to sort out this problem

I lost my jio sim bearing no [protected] and lodged a missing report in police station doda j&k. And submitted that missing report along with requisite douments in ur office at gattu market doda. But despite lapse of more than 15 days i was informed about mismatch of date of birth. Despite correcting the deficiency i have not recieved the new sim. The response of officials in that office is highly disgusting who do not care for the time of customers. Plz let me know the reason for delay of more than 20 days.

I rechared jio with 399 but even not being a month jio sended me a msg informing that my voice service has barred.. Nd again i recharged with 399 but again not being a month jio sended me the same text.. I would like to inform jio that i m just using it for my personal use only.. Please inform me why this issue is going on? High duration or repeated cal?

Hello i recharged my number 459 for unlimited calling but few days later i get a message you are using abnormally using of voice calling and we disconnect your number and i don't understand why they do that kind of thing if i already recharged unlimited calling but they are restricted and if i am asking customer care if you are using continuously like that so your number is disconnected and you have to pay 149 to restore again but they don't mention any kind of thing

I have purchase a jio mobile phone rs 500 before 25 days ago but from ist problem creating the phone
1. Heating.
2. Hanging
3. Keypde not working properly
No vedio calling done allready jio vedio chat installed but vedio call not doing
Very slow calling, starting etc...

Kindly arrenge replace the phone other wise i will bound to knock the door of justice.
Thanking you.
Yours faithfully

Pradeep kumar tiwary
Phone [protected]
Alt. No.[protected]

Hi,

I have tried to recharge rs.459 for my jio number from my icici bank account using upi. My money had deducted from my account but recharge failed. Below you can find the details. So please refund my money.

Jio number : [protected]
Email : [protected]@gmail.com
Payment ref. No :[protected]

Thanks for your understanding,
Jeevanandham

Actually i recharged my number 399 for unlimited calling but few days later i get a message you are using abnormally using of voice calling and we disconnect your number and i don't understand why they do that kind of thing if i already recharged unlimited calling but they are restricted and if i am asking customer care if you are using continuously like that so your number is disconnected and you have to pay 156 to restore again but they don't mention any kind of thing

I have cancelled my jio number still i am getting calls each n every day... I work night shifts so these calls wake me up. The main reason for cancelling my number was these calls which are very irritating. It’s an ivr that tells you to recharge. After disconnecting the number how can i recharge? Stil i get these calls. While cancelling i had told d executives to make sure these calls are stopped stil no joy... Request you to please do something about it asap

I am facing problems regarding data consumption being faced as i surf the internet which hardly takes 20 mbs, the data counter on jio keeps consuming data at an alarming rate it takes hardly 5 minutes and notification is recieved that -"dear customer u have reached your daily consuption limit"
How is that even possible?
Its a serious issue regarding what jio offers its customers & what it actually provides
It happens thrice a week

I have recharged wrong number
Trasaction id: br0000l373bo through jio offer. As it was said there's cash back offer for 8 months.
But now i don't no how to cancel this recharge please do help to sought out. I would like to recharge the same offer to my number so please let me to sought out this problem. Its my humble request. So please let me sought out this problem