Reliance Jio Infocomm Complaints & Reviews

Very slow internet speed totally waste of money unable to browse unable to download unable to watch videos unable to use facebook app. Very disappointed from internet speed on the other hand airtel's speed is much better and jio looks like below 2g.. Ugly speed.. Ugly network.. Will never trust on jio and related products. You peoples are cheaters fake. Going to crush your jio sim and throw it.

I am makhdoom, a resident of yagna nagar, silva pakhadi road, versova, yari road, versova, andheri west, mumbai 400061 have been using jio since 11 months, but since november, my jio indoor network stopped and internet speed literally fell to almost zero, have been complaining to jio customer care executives about it, earlier i was told my problem will be resolved within 78 hours, later eventually they told me to wait for 90 days for the resolution. Is it a joke?? 90 days is damn a long time! Even i had the same problem with airtel services, but they had given me the time frame of 10 days and they genuinely resolved it within 8 days! But, why come. Jio is asking for 90days for it, have been provided utterly disgusting services by jio, shameful!!
Even a senior customer care executive named shailesh cancelled the call when i was asking about port information, is this the way to treat your customers?

Jio number: [protected]
Alternate number : [protected]
Address : seven house street near jos alukas hosur 635109 tn.

My name is tara i had raised a issue stating that there is some issue with the jio network nly at my area and i have called your cs and raised a request as there is some network issue near my area near jos alukas hosur 635109 tn. Whn i raised a request they said to wait for 2 days after 2 days they called me and said it will take nearly 2-3 months to resolve the issue and they said me to port to other network.

Is this your service jio team

Not getting my jio broadband refund. Service termination date : on and before 10 august 2017.

Today date : 14 december 2017

Query : customer care always tell refund courier returned back to them.

Checked with security in my society, no courier from jio arrived, didnt even got a call from jio courier person.

Shared new current address on 14th october, 2017 with proof of address.

Same story, courier returned to them.

Shared current address, permanent address with passport, even asked if i can come in person to collect refund cheque.

Get same pre text copy paste reply from jio customer care like we are escalating, re-escalating, feeling sorry, etc.

No resolution done as of today.
Really fed up, want to take them leagally so they understand the importance of hard earned money and customer care should read and reply appropriately customer concern and some pre text email.

Sir,
I am a customer of jio but jio cheat with customers becouse they give plan, and finish their validity before time period
I do recharge on my jio no. On 19 november of rs. 459 for 90 days and my time validity of this plan was till 11 february but they send me some messages in these messages they said that you use more outgoing calls but i do some limited calls in a day above 15 to 20 calls except this they suddenly disconnect my services after about 26 days and customer care executive says you do recharge again then your services will be continue.

What is the matter of these companies.

I want to do case against reliance jio in supreme court.

I have all proofs and screen shots.

Thanks to you shaikh. I m safe only because o[censored]. I m sharing my experience here. Yesterday, i applied in quicker for this reliace jio job. And a girl name naina singh call me and explain about job profile and she says that i have to deposit rs.1450 for uniform and it will refund in first month salary. She call me today and says that our hr call u for interview in between 11 to 3. And i got the call from a lady named ruchika. She ask about my introduction. And also asking some questions for formalities i think. After asking all d questions, she says that congratulation sagar. You are selected for the post senior supervisior. And ur salary will be like rs.24800. You got ur job location near u. And she says about the security money which i have to deposit. After that i have receiving offer letter. And after 1 week my training is going to start. Its a 7-10 days training. And accomodation during training period provided by company. And she tells many bluffs like this. And i have her call recording too. But here is not an option to upload that recording. After talk to her, one thing stuck in my mind that how easily i got a job of rs. 24000. So i have some kinda doubt on dat. So i can go for google. And after so much surfing i got that complaint by shaikh. And then i m like omg. My money and me are safe. After read those comments i am calling to ruchika. And i tell her that ur given account profile is in the fraud list. And at the same moment she is like nervous. She can't talk to me properly. And she says me to talk with naina. And then i m calling naina.. And i told all d things. And she tells me to talk with hr. And m saying that m already talk to her.. She is really confused. And nervous too. She then tell me r u searching.. M like yeah.. M saying her to mail me through ur company mail id not from ur peraonal mail id after that i m depositing that money. But she is refuse to do so. I have her message.. I can upload here. And one more thing i am asking for the company address. And the address which she send me is wierd.
So beware from this type of fraud kinda company.. Again thanks alot shaikh..

Respected sir/madam my jio no is [protected] i have been facing slow speed of jio network not more than 20 to 30 kbps, since last two month i complaint regarding this to costumer care so many times but lastly on oct 26, 2017 they replied me that it will take more than two months, on 07 dec 2017 i had call to customer care about 08.30 am and inquired that if network speed is ok in this area so that i can recharge this no, customer care told that speed is ok now in this area and i should recharge my no, i had given reference about my complaint of got slow speed but customer care assured me about speed is ok in this area... After recharging 390 plan i wait till 13.00 hrs and find that still speed is same... I again call to jio customer care that i[censored] r speed is still same why u assured me morning to recharge.. I asked him twice that loge my complaint regarding wrong information given me by customer care and about speed but not getting any... Related reply neither loge my complain he told me that there is no such option they have to complaint against wrong information given by costumer care... Now pls i request you that pls register my complain and forward me reference...

Its shows oem key verify failed, it shows the phone will reboot but is does not reboot at all this is happening from 2-3 hours, please repair my jio phone or a refund should be initiated. I request you to take action immediately or a refund must be initiated, this is the first time i am unsatisfied by jio's jio phone service request you to take the steap immediately or refund

Irrespect about customers. Is customers must ready to visit jio showroom. Compulsory wearing suit with shoes. I am news reporter, visited your jio store for new sim card (After visiting my house construction site wearing 3/4short) security stopped and have no permission without wearing paint. Is a rule for ur store. If female one can visit wearing middis and chaddis is acceptable. 1st of all see no of staff isn't wearing an id card. Thank u.

I have done wrong recharge on76784732
52 . I have done recharge of 499 rs via paytm . And it showing payment is sucess. I have done recharge on 12/12/2017, operator ref id [protected] My number is[protected]. Please reverse this recharge to the correct number
My number is prepaid.
Pls do the neccessary as soon as posible

Reliance jio is a big failure in providing proper coverage facilities in rural areas. They are giving false commitments to customers and cheating them by taking their money.
Jio's internet services are not at all good/consistent in most of the places.
I have been using this network from past 1.6 year and i am a paid customer.
In my area (Sebiyoor - manappattuchira road, malayattoor, kerala 683587) the network coverage is very pathetic from the very beginning and i have raised customer complaints many times. At that point of time they will give lot of falls commitments and they wont do anything to improve the services.

Being an international tourist place this is the situation. Then we can assume their service at other locations..

Jio amount debitted but not recharged
I have jio mobile [protected] and due date of recharge is 11th decv 17. I have recharged a sum of rs.459/- through tez apps on 11.11.2017 wide transaction id[protected]and the said amount was debited from my state bank of india account attached to the apps. But so far, it was not credited to my jio mobile account to avail continuous connectivity. As the last date of recharge will be on 11.12.17, please look into it and ensure that the amount is either credited to my jio mobile account or to refund back the amount at the earliest, so that i can again make payment to them to avoid disconnection

Your early response is highly appreciated

With regards
M. Babu.
[protected].

Dear team,
A wrong recharge of amount 399 was done in [protected] via indusind bank mobile banking bearing reference no rrd64mnusp1s but the same should be done in [protected]. This transaction occurred today 11.12.2017
Request you kindly reverse the said amount back to my savings account from where it was debited.
Please refer to the screenshot attached.

Regards,
Sheikh freddie rahman bora
Guwahati, assam
Ph no. [protected]
Email id: [protected]@gmail.com

I bought jio sim card (+[protected] with series starting from 6 and this series is not registered with any telecom services and network range is also very poor.

I do not receive otp from any telecom firm. For e. G. Uber, ola, booking for lpg gas etc..

Company had to review the series before releasing it for public use.

Kindly have the process check and improve your services.

I have recharge my JIO no. [protected] (already recharged, earlier for Rs. 499/- Plan) for Rs. 999/- Plan thro AMAZON pay, instead of recharging my another JIO no. [protected].

So, I have immediately called JIO customer care (from my [protected]) and requested to refund or change to this no.

But, they were saying that it is not possible.

Please help, because I cannot use this recharge neither of these number.

Faulty lyf neither replaced nor repaired by jio service centre within warranty period.

Not at all expected from jio.

Mail attached.

Dear customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team jio

*this is a system generated email. Please do not reply.

Yet to be resolved.

Regards
Kousik roy chowdhury
[protected]

On 17 nov 2016 11:38 p. M., "kousik roy chowdhury" wrote:

Expecting a speedy response with resolution within this week as i would have no recourse but to put it before consumer forum.

15 days have elaspsed and all i got is system generated sr and a standard prototype revert the next day.

The set needs to be replaced and i am not in a position for more time and patience.

Reliance stands for reliability and trust and i hope my paitence and persevernce will not be strectched beyond tolerable limit.

On 13 nov 2016 5:45 p. M., "kousik roy chowdhury" wrote:

Dear team,
I got few written and oral communications and assurances only but yet to get a resolution.

Please refer to trail mail for details and attachements.

Still believing i will get a resolve from your team.

Regards

Kousik chowdhury
Regional manager-em-east zone
Reliance nippon asset management limited
Kolkata

[protected]

On 2 nov 2016 6:09 p. M., "cshead reliancedigital" wrote:

Good evening sir,

Thank you for sharing the snapshots of the bill and lyf handset.

As discussed previously, we will check the concern team and will try our best to assist you at the earliest.

Sincere apologies for the inconvenience cause to you. We appreciate your time and patience

Regards,
Karan
Escalation team

From: "kousik roy chowdhury"
To: "cshead reliancedigital"
Sent: wednesday, november 2, 2016 4:55:15 pm
Subject: re: faulty jio lyf handset-vv urgent escalation

On 2 nov 2016 3:23 p. M., "cshead reliancedigital" wrote:

Good afternoon sir,

Thank you for reaching us about the lyf mobile repair.

As discussed, kindly share the bill copy of the lyf mobile for further assistance.

Regards

Karan

Escalation team

From: "kousik roy chowdhury"
To: [protected]@mylyf.com
Cc: [protected]@ril.com, "akash ambani", [protected]@jio.com, "mukesh ambani", "kousik chowdhury"
Sent: tuesday, november 1, 2016 11:30:14 pm
Subject: faulty jio lyf handset-vv urgent escalation

Dear sir,
Want to bring to your notice that i had bought a lyf along with jio connection on 04/06/2016 from one of your reliance dx mini store.
Mobile no [protected]
Lyf earth 1 white
Ean[protected]
Imei no [protected]
Value (Rs).19399

I am a firm believer in the digital movement jio has brought and in spite of having samsung note and galaxy thought to experience jio with lyf.

But to my utter disbelief it started becoming overheated during operation and specially during charging.

But the real shock came when it bended last week after charging.

The camera is not also working properly and taking blurred images.

My wife approached your service centre at ekta heights (Above icici bank), baghajatin, kolkata with the problem.

She was treated very roughly by one of your lady front executive and aligated it was our fault, not covered by warranty and she should return back.

After raising voice and escalating she was addressed by my one of the senior staffs and today we got back the set.

The entire contents have been wiped and no body even cared to back up or inform before doing so and the set is still bent.

The state of service is really unheard off and is very unlikely what the reliance brand stands for which will become evident if you deploy mystery shopping.

My wife was shocked and so was i to have such a customer experience.

Buying the set and getting the connection was a wonderful experience and addressing your customer care is your prerogative but

I sincerely request redressal and replacement of the lyf set as i sincerely believe a brand like reliance jio stands for trust.

I am not escalating the matter to connsumer forum as i have deep respect in your brand and the visionary of your leader.

Expecting a resolution soon.

Nb
Attached: bill, documents of mobile and sim and photo of lyf set

Regards
Kousik chowdhury
Regional manager-em-east zone
Reliance nippon asset management limited
Kolkata

[protected]

"confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system.

Virus warning: although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

"confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system.

Virus warning: although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

Still not resolved.

Show quoted text

Dear sir,
I made a mistake while typing the mobile number while recharging my phone via paytm. I misplaced one digit. I called the customer care and they refuse to help me. Please help me to resolve the issue.
The following are the details of the transaction:-
Operator reference no. - [protected]
Transaction receipt order no.- [protected]

Hi,

I am trying to port out my number from jio as my phone does not support volte. I have submitted my request twice and every time jio has rejected the request. This is bad service by jio.
I have received the upc as well but the problem is that reliance is rejecting the mnp request due to reasons are best known to them. I have been trying again and again but every time it's rejected. Reliance should at least send an sms and inform what the problem is that it's rejecting. My bill is also not pending as it's in credit status. No communication is being received from reliance. Have also been trying to connect with customer support but that too has been shut. Request to kindly do needful.

Regards
Vivek

Dear sir
I (Shaikh asif ikbal alli) have purchase a sim with my dox but unfortunately its registered on other's name kindly change to my name. While requesting customer care i got answer sorry its not possible.
My jio mob no: [protected] i can provide my adhar card number if required by the jio authorized dealer and i can scan my finger prints as well.

My bill plan is for 303 and a part from this i had already done 399 exclusive plan valid till february.

On november i had done payment of 704 + 704 total of 1404 against all pending outstanding till 31 oct.

Now i have received a fresh bill for period of 1 nov to 30 nov with total bill of more then 900

On asking for by detailed bill again and again no one from jio team is sending me my detailed bill.

And on asking why they have charged extra the answer was it was your pending payment of last month.

Then on sharing the detailed last bill that i had received from jio against payment of 704 ; for which i had domen total payment of 1408- they are not giving reply.

They are charging extra without any reason and doing harasment with people by not providing any details of bill neither uploading it on jio app.

Total fraud with consumer as every time there statement change’s on reason for extra bill as according to the plan opted at any cost the bill can not exceed 450 inclusive of taxes.