Reliance Jio Infocomm Complaints & Reviews

The balance in data plan gets exhausted immediately on renewal every 24 hours of my newly activated sim even though i don't use it. I have informed over phone as well as in the form form of written complaint to [protected]@jio.com. However, the problem is not yet solved. I have also sent the screen shot over mail but to no avail. The matter may be looked into.

Have recharge my jio no. [protected] on 02 sep 2017 but the jio company not activate my number, i was unable to call message and use internet. I register a complain (No. Sr00000ctzwy) on jio call center and they told me your complain will resolve within 48 hours but it was not resolved at all even after 6 to 7 days.
After that because i have facing the issue thus i need this number activate on priority i have again recharge on 15 sep 2017 and my jio number activate. Now i have paid money two time thus i call jio customer care 198 for refund my previous amount and they refuse to pay even after they accepting that they received my money.
I have call them many times but they are not refunding my money. It is pathetic. Company cannot eat my money. I need my money.

Dear sir,
I am a retailar. I was recharge of 399 rs but by mistake i done 999 rs.
Maine apne jio office me baat karke wrong recharge msg customer k phone se kar diya within 45 minuts. Meri complaint register ho gai lekin reply msg aaya ki aapne 120 minuts me ye process nahi kiya isliye recharge reverse nahi hoga. Sir mere pass msg hai rechage karne k time ka or wrong recharge ko vapas lene ka.
Sir help me. Mene sab kuchh time k according kiya tha phir bhi mujhe amount revesal nahi mila

Jio is good, or should i say was. Har bar price bad rhe h recharge k or din km ho rhe hai loot lo puri tarah customer ko salo me ab recharge ni karunga or dosto se b bolunga ke jio band karo use karna tab wapas okaat me aayegi (309 me 90 din the 84 kar diye fir 399 me 84 din kar die ab 459 me 84 din kar die had hoti h bakchodi ki) i'm going to port my jio no. Ya band kar dunga.

Dear team,

I have recharged rs509 to the wrong number. Transaction reference number is lhmp[protected] (Screenshot attached for the reference).

My jio number is [protected].
But i recharged wrongly to this number : [protected].
In the fourth digit i put 7 instead of 8.

Please revert back this amount to my number — [protected].

Thanks,
Thiru.
[protected]

Bought on 31st oct 2017 from below store:

Reliance retail limited
Reliance dx mini
Shop no 3, menkudle heights
46/9, sagar park, vadgaon sheri, chandan nagar
Pune 411014
Store contact no.
Cin no: u01100mh1999plc120563

Jio phone (F90m model) phone details:

It has switched off permanently and not working now after a week use. Please let me know the procedure for replacement.

I bought pendrive from reliance store and for that ebill for mailed to my email id. Surprisingly, ebill for jio phone is not mailed to registered email id.

I have purchased jiofi 4g voice device and i have subscribed for a prepaid plan of rs. 399. As per the terms of this plan, i am supposed to get 1 gb data per day at high speed. However, the data gets exhausted without even using it. Suddenly i get a message that i have exhausted 90% of the data. Within next few seconds it notifies 6.14 kb left.
Many of my friends also complained about the same problem. If this is not resolved i will not continue with jiofi and switch over to other service provider. Many of my friends may also do so.

My latest complation no SR00000FEWA9 I my mobile no-[protected] do complaiton at least 6 time and more in customer care they says your mobile software update in 30november but there are no update from Samsung is any update they making customer fuel and cheated customer I need resolution

kamlesh singh
[protected]

Since last 10 days i am unable to make calls from my no [protected]. Several times i have complented but problem is not saved. They simply saying about my phone setting. I have falowed their directions, 4g vlet signals appearing, internet working but cont able to call 4g voice call. I am calling repeatedly and every time they saying that problem will be solved soon but without getting conformation from me they have closed my complaint. It's appear that they never give importance to solve the problem.

I am having jio network issue from last 2 days, i also complained about it but there was no improvement. A message came about the solve issue and mentioned that if the problem is not solve than contact jio customer care on 199. I called up and had a word with a male executive, first he listened to me and said let me check and than asked the android version so i told him its 6 but he said your phone is not updated new version is 7, so i told him that it's my new phone and i dint had this problem with aircel, it was running good and network was also great, i told him that you'll didn't resolve the issue so you are blaming my phone and then the executive became extremely rude and said than solve your problem by your self and was speaking rubbish, so i told him to shut up but he didn't, he told me to go and learn different language and my parents have have educated me and then he disconnected the the or put it on mute at that very moment, i was saying hello but no answer. I even couldn't reply him for his rude and abusive behavior. If you'll will not take an action than i will file a complaint against jio customer care.

Hi, i am shivajee verma. I recharged my jio number [protected] with ₹ 499 plan which has validity of 91 days with 1gb data per day plus 100 sms per day plus roaming benifits plus unlimited voice calls local or national to any number. Pack has validity till 18th feb 2018. Today my outgoing calls are barred. I contacted jio customer care and i am told that my calls are barred due to misuse and asked me to recharge again to continue my voice calls. I request him to register a complaint but he refused to do so. Please look into the matter. Thank you.

Dear sir/madam.

Sub: deceived by reliance jio.

On 4th oct 2017 my jio postpaid pre on post benefit expired and next day i recharged through jio instant pay with an offer of rs 365 and benefit was given for three billing cycles. (*snap shot attached of transaction and service benifit, one billing cycle is 28 days). The same benefit was verified by the voice cystomer care on 5/6 oct, with this jio offer i rented jio serviceses for three months oct-dec.
But on 10th nov. I was in roaming and my jio mobile services were snapped even i was not to call jio customer support. I used my friends no to contact i was told with in 48 hours we will resolve it. But nothing was tangible next 48 hours and i emailed and chatted with their customer support team. Few jio support told to replace the sim card as it is defected. I replace it from jammu jio centre but still the problem existed.
Regularly i contacted the jio customer support for solution but till date nothing precipitated now i have received bill of rs 900. But from 10th nov all the outgoing services including data and sms are blocked.
I registered 4 services requests with jio care that were closed inspire i reminded them with the valid transaction and benefit receipt.

Now i sir request you as reliance jio are not going to pay attention i implore for redressal. Thank you

Aggrieved customer
Hamid it rauoof
Jio no [protected].
Alternate no [protected]
Errors if any regretted-mobile texted

Respected sir,
As i purchased new jio mobile and its not charged due to software problem and also charger problrm. I approch to castomer care from satara for replacement of charger. They stand me for 2days to replace a charger. And still not feedback clearly. I want to go further by taking this complain as i officially forwording this content. So please take some corrective action on this

I requested to you refund my rs 499 against port of my idea postpaid to jio postpaid no but did not port my no because time period within 90 days. Idea rejected the clearance. Therefore as per policy did not portability possible within period.

Therefore jio portability is not possible. You are requested to refund the above said amount pl.

Ack please

I recharged my jio prepaid number with international roaming while in usa. But i am not able to receive any roaming services. When i called jio customer support they say that i need to be in jio network while doing recharge. Since that is not possible i requested them to refund my money because the recharge pack would expire in another 22 days and i would lose money.
However they say that money cannot be refunded. This is cheating and fraud. They are keeping my money and not providing the service. Please help address this issue. I tried to contact them on phone and on facebook but they are adamant that they would not refund my recharge amount.

Thanks,
Diwakar

I bought 3 jio plans one after the other. From delhi i shifted to noida. And here jio doesn't work at all. I have made a huge mistake by investing my money in jio. What is the use of it, if the internet doesn't work at all. They don't have the infrastructure to provide the internet speed, and they should have told first that internet doesn't work in these particular areas.

My cellphone is working fine. I have checked with the apn settings, data roaming is on. Internet works like charm with other internet service providers such as idea and airtel.

I want to take strict action against reliance jio. They have looted me by luring me with their discounted plans. I want my money back.

I'm anil kumar kuruva, i used joimoney application to book a travel ticket from bangalore to hyderabad on 1 nov 17 to travel on 10 nov 17. I cancelled the same ticket from the same application on 9 nov 17. To confirm the cancellation, i called ticketsimply.com as i received an email of booking my ticket. They referred to joimoney team with customer care no. I called jio moneyteam and they said to drop an email stating it. After several communications, now they are asking for screen shot of cancellation ticket. But now i see the chat/log which i received at the time of cancellation is deleted. Today ticketsimply.com team called me asking screen shot of cancellation ticket, which i do not have. I need my money back after cancellation. I'm very much disappointed in this transaction. Please help me in getting my money back and assure others will not be cheated in the same way. It's not about the money but trust. I have lost trust on jio for these cheap tricks.

Dear sir, I am an user of Jio. But it's very painful to me that Jio is not providing me good service in internet connection. I have already registered a complain about the service. Unfortunately I am not satisfied with Jio customer support services. Please do the needful actions. Thanking you.

Dear sir
2-3 days back, an outsourced contractor (Mr amit atri,) of reliance jio has implanted a pole in front of our house (M-162, greater kailash-2), for supporting a wi-fi cable coming from opposite side of the road. The wire has again been drawn to that side of the road, making it a road traffic safety issue as well.
The pole has been planted inside a tree in front of our hose & neither we were informed nor our permission was taken for this
Also, there is no logic of the wire firstly drawn to this side of the road, & again taking the wire to the other side of the road
Please inform us if you have given any permission to plant a pole in this manner, if not please get it uprooted immediately
We have also filed a police complaint today for this
Please acknowledge & inform the action taken
Thanks
Vijay ladia

I recharged for an internet booster pack worth 51 and 11 from "my jio" app recently. The app notified me that the recharge was successful and money was deducted from bank acc. But the problem is, the recharge plan never got activated even after the app claims that the recharge was "successful". I double checked the recharge from "my jio" app under "my plans" and found out the plans i recharged for were not added to it.

Note: earlier, i was able to see the plans activated after succesful recharges.

Also, i still haven't recieved any confirmation text message or email as in the previous days for successful recharges. I contacted the customer care and the only response i get are "technical issues".
This is frustrating as "technical issues" seem to be persisting for a long time now. And nothing is being done on jio's part to fix the problem.