Reliance Jio Infocomm Complaints & Reviews

Sir/mam
I would like to inform you that i received a message on 23rd nov stating high volume outgoing calls. I was asked by customer care executive to limit the volume of outgoing calls. And i strictly followed the instructions. Still i was receiving such messages. Then one of your customer care executive told me that this is a technical error kindly ignore such messages. But on 07.12.17 late in the night and on 08.12.17 morning i received messages stating that my outgoing calls has been barred. More over in my statement downloaded from my jio app it shows that i have called to my own jio number and the conversation has lasted. Which is absolutely hypothetical and non sense.
I called at customer care center to register my complain and provide me the docket number. The executive asked me to write at care @jio.com. I write the same issue at requested to lodge a complaint. But it falls on deaf ears.
Further, i requested them to please provide following details:
1. What is the definition of normal usage and threshold limit beyond which the zone of abnormally high calls exist. Please also provide detailed and explanatory terms and conditions of rs399 plan and rs. 149.
2. Why the jio customer care executive don't provide a uniform set of response, misguide consumer and don't lodge the grievance?
3. What is the logic of this misguided statement, in which a person make calls to oneself?
4. Please provide mechanism of grievance redressal.
5. How to track the complaint status if in case customer care is not reliable?
Which is not answered at all. Inspite of responding to my concern, the executive suggest me to recharge the number at an earliest to avail the services of calling.

Please do the needful.
Thanks n regards,

I am a corporate person from ashok leyland, varanasi. Our company bought many jiofi routers but that employee from jio sold me jiofi and commited me to provide me the bill for jiofi as it is required in our company. Now its more than 1 week and your employee aalakh ahmad mobile no.- [protected]/[protected] not picking the call. Its very shameful behavior from him. Please take some action against him and provide me the bill or else we have to stop any future business with you.

I have taken prepaid jio 4 g prepaid card, initially i have paid rs
500/- to vender for my no [protected],
After first 3 months i have recharge online for rs 153 /- for one month on 29 oct 2017, unfortunately it was never recd the message for rechage as well not recd talktime. Pl. Look into the matter and resolve my complaint
Vijay hadap mo [protected] mail id [protected]@rediffmail.com

My name mahendra s/o banshi ram baori village bhopalgarh tehsil bhopalgarh dist jodhpur state rajasthan pin 342603 mobile no. [protected]
E mail [protected]@gmail.com

I am a jio customer
product id JioFi2_A9F45D

I am suffering from battery problem in this device so please resolve my problem immediately

Thanks

I have ported idea [protected] to jio.

Signal is coming but i m unable to receive any calls from any number.

I am missing all my important calls,

. No one are able to connect to my number. Its very critical that i have to be available on phone.

Mnp 90 day rule is not acceptable is this case

I am ok if they can backport my number to idea. Idea was lot better in technical resolutions

Thanks,
Pravas dhar

My jio phone isn't updating.. After downloading the firmware it is auto restarting and getting in phone language and not updating, and the phone also is much hanging and thers is no video call is there, if i download jio video call its cancelling on its own
Please fix this problem or exchange my jio phone..
I also tried jio music app in the jio phone but i can't play the songs there is a option but the songs are not playing
Please fix this

I am a prime member after seeing advertisement in tv/hoardings and myjioapp i recharged 399 dhana dhana offer in sep-3rd (Where offer was still valid according to there media release link) but i was getting charged for post paid bill cycle too even after taking this offer : (Very disappointing.

So i had paid 399 + postpaid bill value 303 + tax every month.
On repeated call and visit to store & service centers i got different answers and no resolution yet.
I got my service stopped also from dec-06-2017 but billing and 399 is still running.
They call only to ask when bill will be paid and send mail saying open and check bill for details.

Please start action to advertise correctly in media and ask customer care to give one answer and don't trick customers with wage answers and justification and request to come to store/service center...

http://jep-asset.jio.com/jio/press-release/[protected]HH.pdf

I have done wrong recharge on jio number [protected] by mistake, I have done recharge of Rs. 498/= via jio money app today morning at 8:16:17 . And its showing payment is sucess. I have done recharge on 6/12/2017. Jio money transaction id is[protected]. My number is [[protected]].from which the recharge was done. Please reverse this recharge

I logged request to deactivate number on 21st nov and i got call next day. I strictly said that i want to deactivate number but on 27th nov, they closed my request saying that i agreed to be retained.

Again, i raised same request on 2nd dec, got call next day where i strictly said to deactivate but till date no action is taken.

The request numbers are -
Sr00000f39tv
Sr00000fgrwp

Whenever my 1 gb data exhausts it stops at 6.14kb remaining, now i have a 5gb additional data through a voucher that never activates due to those 6.14 kb, i called costomer care and they say use the remaining 0.01mb left and the 5gb pack will activate, but i switch to low speed at 6.14kb remaining and am not able to use that 5gb pack. Costomer care is not helping any more.

Yesterday my 4g dat got exhausted hence i recharged my phone with plan of 153. I received mail saying my recharge is successful and data is renewed and i have 0.5gb per day till 2nd jan 2018. So as i was travelling this morning, i had made recharge yesterday and after confirmation messages of recharge i stopped using data. This morning when i reached bangalore railway station i was suppoesed to leave a mail to my office regarding my delay to office and book a cab to office.
For this i switched on 4g data on my mobile, then it said my data is exhausted and i dont have enough balance in my mobile!! Boom!! I called customer care 4 times, following is the response from each executive (I had to narate whole story 4 to 5 times to everyone and finally no solution!!)
Executive 1: your data is exhausted for today (8.30am when i switched on my data my data is over!! Really!!)
Executive 2: i can see u have 0.5gb in ur account but may be settings is wrong, please check ur settings blah blah blah (I told her everything is right and i have made no changes to my settings and pretty sure its not settings issue over my phone)
Executive 3: now comes the twist, this executive told me, this data pack is not applicable for non-jio phones, wherease 1st 2 executives confirmed on my mobile type and raised arequest to network team assuring this issue will be resolved soon. I demanded to talk to supervisor.
Supervisor: after again repeating the whole story, she said they cant help, neither they will refund money.
And i was running late to my office and neither i had mailed them about my delay, so even after explaining my emergency, for all 4 of them they took my 50min early morning and finally they said they cant help neither can they refund.
What about my money and data pack now. Please note, this same incident is happened for 2nd time. Earlier recharges also i have faced same issue.

What part of emergency didn't they understand???
No data no refund???
Why the hell couldnt they find any solution for my issue when already paid money???
I asked them to convert it to other plan, i begged them to do something as it was an emergency

Pathetic service by jio.

I have recharge my jio sim from rs 399 and validity upto 16 jan 2018. All calls free and daily 1 gb data daily in this plan but from today i am not able to make any call. Today i am found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. Tomorrow on 27 november a customer support was calling on number and give me assurance that my out going plan will be access again but it is not truth. I make any on any number so please help me.
My jio no is [protected]
Name - satish kumar

My jio no. [protected] aur is number par 2 data add on pack activated hai. Ek 5gb jiski val. 2 feb 2018 and 10 gb jiski validity 16 dec 2017 hai. Issue ye hai ki daily limit puri ho jane ke baad 5 gb add-on me se data use hone lagta hai jiski validity jyada hai lekin ye customer ke hit me nhi hai.. Kyuki 10 gb add-on pack ki validity kam hai to pehle 10gb wala pack use hona chahiye ab dikkat ye hai ki muje 10 gb use krne ke liye pehle 5gb add on wala pack use krna hoga. Jo ki sahi nhi hai... So mene reliance jio se request thi ki 10 gb add on ki validity badhai jaye ya fir kuch esa kiya jay jis se me pehle 10 gb ko use kr saku... Taki 5gb ka benifit bhi sahi se mil sake.. Mene reliance jio se contact kiya lekin reliance jio ne meri koi help nahi ki

I was a post paid reliance jio prime customer. I have paid rs 399 for availing services for 70 days /also paid for summer offer scheme however they have additionally charging 309 per month in their billing, hence i feel all scheme by jio in substance to cheat post paid customer.
How can they charges for two different services where as i am availing only one service.
I was always loyal to reliance industry however this experience literally shocked me.
How they can be unbiased to post paid customer like this, else they should have guide us to protect our interest.

The balance in data plan gets exhausted immediately on renewal every 24 hours of my newly activated sim even though i don't use it. I have informed over phone as well as in the form form of written complaint to [protected]@jio.com. However, the problem is not yet solved. I have also sent the screen shot over mail but to no avail. The matter may be looked into.

Have recharge my jio no. [protected] on 02 sep 2017 but the jio company not activate my number, i was unable to call message and use internet. I register a complain (No. Sr00000ctzwy) on jio call center and they told me your complain will resolve within 48 hours but it was not resolved at all even after 6 to 7 days.
After that because i have facing the issue thus i need this number activate on priority i have again recharge on 15 sep 2017 and my jio number activate. Now i have paid money two time thus i call jio customer care 198 for refund my previous amount and they refuse to pay even after they accepting that they received my money.
I have call them many times but they are not refunding my money. It is pathetic. Company cannot eat my money. I need my money.

Dear sir,
I am a retailar. I was recharge of 399 rs but by mistake i done 999 rs.
Maine apne jio office me baat karke wrong recharge msg customer k phone se kar diya within 45 minuts. Meri complaint register ho gai lekin reply msg aaya ki aapne 120 minuts me ye process nahi kiya isliye recharge reverse nahi hoga. Sir mere pass msg hai rechage karne k time ka or wrong recharge ko vapas lene ka.
Sir help me. Mene sab kuchh time k according kiya tha phir bhi mujhe amount revesal nahi mila

Jio is good, or should i say was. Har bar price bad rhe h recharge k or din km ho rhe hai loot lo puri tarah customer ko salo me ab recharge ni karunga or dosto se b bolunga ke jio band karo use karna tab wapas okaat me aayegi (309 me 90 din the 84 kar diye fir 399 me 84 din kar die ab 459 me 84 din kar die had hoti h bakchodi ki) i'm going to port my jio no. Ya band kar dunga.

Dear team,

I have recharged rs509 to the wrong number. Transaction reference number is lhmp[protected] (Screenshot attached for the reference).

My jio number is [protected].
But i recharged wrongly to this number : [protected].
In the fourth digit i put 7 instead of 8.

Please revert back this amount to my number — [protected].

Thanks,
Thiru.
[protected]

Bought on 31st oct 2017 from below store:

Reliance retail limited
Reliance dx mini
Shop no 3, menkudle heights
46/9, sagar park, vadgaon sheri, chandan nagar
Pune 411014
Store contact no.
Cin no: u01100mh1999plc120563

Jio phone (F90m model) phone details:

It has switched off permanently and not working now after a week use. Please let me know the procedure for replacement.

I bought pendrive from reliance store and for that ebill for mailed to my email id. Surprisingly, ebill for jio phone is not mailed to registered email id.