Reliance Jio Infocomm Complaints & Reviews

Hi i am from chennai. I am postpaid customer for reliance jio. I was holding two postpaid numbers in different mobiles. I lost one of the phone and i raised an email stating to deactivate the number permanently. It was in september and no usage has been done from the day onward i lost.

I made a service request on 29th of october. It is almost one month have crossed and still the customer care people is not at all responding. I said repeatably to block my number permanently but still they are not making it happen.

I am just paying 358 rs for three time for which i am not using the mobile number itself. Can anbody please look through this and please solve my problem at the earliest.

My lost mobile number is [protected] and the service request number is sr00000f09le.

The people who i am receiving mail from is below

Usmah ansari, ayushi kothari, ajit gaikwad, hitesh singh, ashish mishra, pankaj meshram, shubham dubey, khilesh rajusth.

My query is y i need to pay the bill for 3 months continuously which i am not using at all.

Regards
Magesh

My name is prakash rasania. Recently, i purchased a reliance jio card no. [protected]. Now i am rightful owner of this number. However, in whattsapp application, the dp profile shown is that of earlier owner of this number. I am a male & it is embarassing when my dp profile is shown as some lady. You are kindly requested to remove her photo from dp. I have already lodged phone telephonically over toll free number & i was given assurance that within 24 hours, it shall be removed, but even after 5 days, it is not removed. Please expedite this complaint.

I have booked jio phone on 24-Aug-2017, amount has been deducted from my bank account. But the jio team has been refused, they told me they didn't get any amount, but when I contact with my bank they said to me they already transferred amount to the benificary.I have made a UPI transaction with ICICI bank.
My transaction number:[protected]

Hi i am naresh chandragiri, jiophone booked for mobile number [protected] through online, from the past 2 months i am getting messages like
"congratulations!! Your jiophone booked for mobile number [protected] is now ready for pick-up. Please visit the nearest jio store by 30th november, along with your aadhar number or valid proof of address, along with this phone to collect your jiophone and activate your new jio connection. Tolocate nearest jio store"
On behalf of this message i went to nearest (Reliance digital store madinaguda hyderabad, telangana) jio store and asked for jio phone they are saying stock is not available (I went more than 2 times) and they are saying we will prefer first who booked from our store i am not understanding 2 things here.

1. Why messages and calls are coming for pickup mobiles from stores whether stock is not available in the stores?

2. Why store people giving first preference to who ever booked from stores why not booked from online (In front of me store people handover the mobile to somebody i asked the store person mr. Immanuale he said sir stock is not available and we will give first preference to who ever booked from stores only)?

And i need confirmation from jio please when i will get my jio phone and please send messages and call when if stock is available only.

Sir I m requesting to you please install a cell phone tower to youvrajpur, Ghazipur, UP - 232332.
Sir in this area approximately 50000 users are there and no cell phone tower.
So I m again request to you please install a cell phone tower this place.
If any requirement is required we will support any types of problems like land electric etc.

MK Singh
[protected]

We have been trying to get the Jio Phone prebooked by online transfer of INR 500/-. For the past three weeks the Jio Store in Indirapuram Ghaziabad have not been able to give. They have numerous excuses - Phone not in stock, come after two hour, we are busy, server is down etc. etc. What is the process to get refund back of the paid amount? Please reply to e-mail. Do not call on the phone. Phone booking transaction ID is : FV000003LA2N

We have bought a jio booster. And u all said that it would bee too fast and it can't send a single photo in what's app nor able to download anything. If we connect it to the laptop it takes atleast 15min to download only one song. And cant download a PDF of 437 pages it took 49min to download that PDF. The worst network I have seen is jio. And please increase u r signal. THANQ.
The number of the jio sim in the booster:-[protected]

From jio costumer care calls are company ng daily 15 to 20 calls by audio recording for booking of jio Mobil contacting for jio RR mobiles.but we went to that store and asked about this calls and messages they can't giving response.calls comig from
[protected], [protected], [protected], [protected].message coming daily 20 to 30 daily by jio network by name JX - JIO NET.59546638.
THIS CALLS ARE MENTALLY HARASHING TO ME AND LOT OF PEOPLES PLEASE DO GOOD AS SOON.

Sir this is to inform you that i have been using jio network for the last one year. But for the last couple of days the jio network is not working properly. Due to which i am unable to use net on jio nor i am able to call. Please help me in this case. Its very urgent. Other wise i have go to another network..

Official contact number is - [protected], [protected]

Dear sir,
I would like to informed you that, i am now (Jaipur, rajastan) out station of west bengal but my mobile is ready now for pick up in west bengal (Durgapur) by 30 november.
So right now i am unable to receive my jio phone due outstation of west bengal.
So my humble request to you if i can collect my mobile phone from jaipur then i will be verry helpfull for me.
Thanks for your co operation.

Thanks
Sahadeb dhibar
Emai:- devd. [protected]@gmail.com

I had done my pre-booking of jio phone through vishnu traders bjs colony jodhpur rajasthan in the month of september but not yet received the phone.
Everyday from last 25 days i'm receiving a message and a phone call that my phone is ready for pickup from the above mentioned store, but when i went there he said that company has not delivered the phone and was unable to give satisfied reason.
I am facing problem, everyday i visit there and he says same reason.
I request you to quickly resolve the problem as fast as possible unless i will take a prompt action.
Thanking you

I have requested to stop the service of sim no [protected] but they are not doing the same. They have also send me bill of excess amount for two month instead of one month. I have communicated several time to jio coustomer care but no response towards deactivation of sim service. The jio coustmer care no is also not working. I had been using above sim of jio for last one year, i have paid the bill regularly.

Kerala.
Dear sir,
We had prebooked Jio phone in August for the use of my mother and aunt. The reason we got it is it was advertised as free of charges for voice calls, and cost is only for sms and data.
Today 23-11-17 we got the phone using aadhar card and they said after getting this phone that we have to pay 153.. We bought it as a free voice calling option, for very few calls. We cannot pay 153 per month to use this phone, there is no sms or data used.
We want to return it immediately (we have not used it) for a refund, because this is not what we signed for.We are not going to use this phone.
If this is not resolved, we will approach the court in this issue, as my elderly parents have been tricked.They were only told after fingerprinting that have to keep paying every month. They use ohone only for enmergencies, that is they bought a free adveryised phone.
The number we prebooked was from [protected]
[protected]
THe jio phone given to us is [protected]and [protected].Both the phones are unused and please let us know how to get a refund and return the phone.
Usually consumer courts will return things in the same or next day or if the company cheated you. In thus we were misinformed.
Please call me at [protected].
Thank you

I have recharged my two jio numbers of Rs 399 with transaction ID BR0000GKNDO0 & BR0000GKNK4V through retailer Nikita Studio Kolar road Bhopal MP. The recharge on one of the number was failed but the amount was deducted from the account. On calling on JioCustomer Care, they said that the amount will be received within 4 to5 days. It has been more than 3 weeks but the amount has still not been received in the account according to the retailer. I am attaching a photo with the complaint. Kindly look into this matter and refund the amount.

My jio no is [protected].I had recharged my said no. by Rs.399/- on 22/09/2017. but I could not avail the services due to jio infocomm negligence.
I sent many mail to jio.com but they didnot show interest.
Hence i request you to interfere in the matter and refund me Rs. 399.00 as soon as possible.
I am attaching email conversations
Dear Abhishek,

I am sorry to know that you are unable to get a replacement SIM.

I have escalated your issue with our team. Our team will reach out to you with the resolution at the earliest.

For further assistance, you can write to us at [protected]@jio.com.

Thank you,

Vivek mange

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 10/20/2017 03:44 PM
To: [protected]@jio.com
Subject: Re: Fwd: Re: Network not available on my jio no [protected] [#10228105]

The address is--
Jio Store,
Baba Prime building, behind Shreeram Petrol Pump, Ulhasnager -- 421004
Dist- Thane
Maharashtra

On Oct 16, 2017 17:53, "Jio Care" wrote:
Dear Abhishek,

I am sorry to know that you are unable to get a replacement SIM.

I request you to share the following details so that we can look into it:

Name of the store where you visited:
Complete address of the store:
Looking forward to your response.

Thank you

Sachin Mishra

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 10/16/2017 04:07 PM
To: appellate.[protected]@jio.com
Subject: Fwd: Re: Network not available on my jio no [protected] [#10228105]

I went many times to jio dealer at Baba prime Building & requested him for sim replacement but fail. What should I do?
[protected] Forwarded message[protected]
From: "Jio Care"
Date: Oct 11, 2017 15:12
Subject: Re: Network not available on my jio no [protected] [#10228105]
To:
Cc:

Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

I regret to inform you that we do not have provision to refund or transfer the amount once recharge is done.

Please be informed that you can replace the SIM at any Jio store. I request you to visit the same Jio store to get the SIM replaced.

I appreciate your time and patience.

For further queries, please write to us at [protected]@jio.com

Thank you,
Rajkumar Yadav
Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 10/11/2017 12:11 PM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

I have already send you the address of jio store in my previous mail, but on your request I am sending the same once more.The address is Jio Store, Baba Prime Building, Behind Shreeram Petrol Pump, Ulhasnagar-421004, Dist-Thane, Maharashtra. I have not ask the name of representative and it is not possible for anyone to note date and time of every action performed by him. Asking silly questions instead of solving the problem shows your inability.
The matter is that how much you are interested to solve the problem. I would like to request you once more that, either you give instructions to Jio store situated at above mentioned address or any other Jio store in Ulhasnagar and send me a conformation message with full details like address, contact no., etc, so that I am able to show him this mail for replacement of sim or If you are not able to replace my sim as soon, please refund Rs.399.00 to my bank account.
Thanks.

On Wed, Oct 11, 2017 at 9:12 AM, Jio Care wrote:
Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

Please send us the details of the Jio store you visited:

1. Name of the representative whom you interacted with

2. Name of the store manager

3. Date and time when you visited the store

For any other assistance, please write back to us on [protected]@jio.com or call us at 199 from a jio number and[protected]tollfree) from any other number.

Thank you,

Rohit Sharma

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 10/11/2017 01:12 AM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

In continuation of my previous email and your guideline for replacement of sim on my current location, I would like to say few things.
When I went to nearest jio center (situated at Baba Prime building, behind Shreeram Petrol Pump, Ulhasnager-- 421004 Maharashtra) the dealer said me that, the Sim can not be replaced here because of it is of other state Sim. Now in this situation I would like to request you either give instructions to jio center (Baba Prime building) for replacing my Sim or refund the amount Rs.399.00 to my bank/paytm account as you deem fit.


On Sep 28, 2017 9:36 AM, Jio Care wrote:
Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

As you are unable to use the Jio SIM in any handset, this might be the SIM related issue.

For this, I request you to visit our Jio Store for getting your SIM replaced. You can visit any of the nearest Jio store to get your SIM replaced in your current location. Please carry the required documents.

You can locate our Jio Store by visiting www.jio.com followed by ‘Find a store’.

I appreciate your time and patience on the matter.

For further queries, reply to this mail or visit us at www.jio.com

Thank you,
Madhuri Sharma
Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 09/27/2017 11:48 AM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

In continuation of my email and your reply I would like to say few things.
I have followed all the instruction issued by your customer service. The sim is not active, not only in my hand set but also I tried in my friend's hand set even in that. Whereas my friend's SIM is active in my mobile. So it is very much clear that the problem is with SIM.
As I had bought the SIM in native place and my job is near Kalyan in Maharashtra. I can't go home town for sim replacement. You may understand the situation. I would request you to allot me either new SIM of same no. with the balance of my old SIM or any new no. with the balance of my old no.
Thanks.


On Sep 25, 2017 00:19, "Jio Care" wrote:
Dear Abhishek,

We are sorry to know that you are unable to use our services.

Please check the steps mentioned below to fix the coverage issue:

Ensure that your handset is a 4G compatible handset. You can check the list of compatible handsets on www.jio.com
Ensure Jio SIM is in SIM slot 1
Data routing/selection is done through Jio SIM. You can do this via the SIM management option in your phone settings
Device network mode is Auto Mode (LTE/WCDMA/GSM) or (4G/3G/2G)
Airplane/Flight mode is disabled
Ensure data roaming is enabled
After performing the above steps, please restart your handset once. This will refresh the network connection.

If the issue persists at all locations, we advise you to use your Jio SIM in any other 4G enabled handset & check for network bars. If it works, it indicates that the issue might be with your handset. In this case, we suggest you to get your handset checked.

In case the network bars are still not visible, there may be a possibility of SIM card being faulty. For this, I request you to visit our Jio Store for getting your SIM replaced. You can locate our Jio Store by visiting www.jio.com followed by ‘Find a store’.

Please ensure you carry Aadhaar card - for eKYC.

If the issue is at a particular location, we request you to reply to this email with the following details:

Which number you tried calling:
Date of Issue (DD/MM/YYYY):
Time of Issue (HH:MM, AM/PM):
Handset Model:
Alternate Contact No:
House No:
House Name / Building Name:
Street / Village:
Locality / Tehsil:
City/ District:
Landmark:
State / UT:
Pin code:
For any other queries, you can write to [protected]@jio.com.

Thank you,

Prashant Balla

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 09/24/2017 11:55 PM
To: [protected]@jio.com
Subject: Network not available on my jio no [protected]

Due to device problem I could not use my jio no past 3 months approx. On 22.9.17 I consulted jio care to know my sim status. She told me, my said sim is in active position & suggested me to recharge Rs.399 to avail jio service. On the same day evening I recharged my no. But till date I am not able to access jio service bcz of my sim shows emergency service/call only. Plz help as soon as possible. My another no is [protected].Thanks

I'm received 70 day validity instead of 84 days on recharge 399 (Diwali offer).
I recharged my no on 17 oct 2017.
Previous validity expired on 7 nov 2017 & than started new plan on 8th nov 2017
It will be valid up to 31 jan 2018 but i received validity only 17 jan 2017. I has called to jio care (198) but no positive response.
So sir please take a necessary action.

Placed iphone x on 8th nov 2017 by paying ~90k (Oder id jef[protected]. You promised for the deliver of the product within 3-10 business day. Till now i have not received any call/message any kind or verbal and written communication regarding this. No help from your help line number as they asked me to wait till 22nd november 2017. Now they are not clear and asked me to go for refund process after holding my money for this many days and waited with patience.

Sir
I have jio phone booking and booking transaction id fv000003lpwy hain jio team send message that pick up your phone near jio store but jio store refused that no stock
What this mettar sir i given you 500rs already what no stock?? I want phone so please send me home delivery my address j1/56 3rd floor dda flat kalkaji new delhi 110019
Mo [protected]

I'm complaining slow speed in my area since from last February but the company is just taking my complaint and not resolving the issue. Now I complained again and they taken 60 more days to solve and I knew even they don't solve this time as well. The speed now is just 0.2mbps. This is ridiculous to use 4G in this speed. The outdoor speed is also very slow. Before 15 days back the outdoor speed is 10mbps but now it's 0.4mbps. They really not worried about my complaint. They just take complaint and let the days to go and won't solve the complaint. That's why I'm complaining here

Dear sir
I booked your 4g jio mobile phone online. Now u r sending ur medsage daily to pick up the same from ur kolkata jio store, but since they are unable to get otp after sending message to my regtd. M. No
[protected] from your end.
I am a sr. Citizen aged about 71 and this sort of harrassment is shameful to mr mukesh ambani!, a worthless fellow
So pl. Stop cheating public like me refund my money with penalty immediately o k.
Bimal chandra basu
M.[protected]