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Reliance Jio Infocomm Complaints & Reviews

www.jio.com

1

Updated: Dec 14, 2025

Complaints 6621

Resolved

369

Unresolved

6252

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 197

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Address: 700137

Website: [email protected]

Dear sir
I booked your 4g jio mobile phone online. Now u r sending ur medsage daily to pick up the same from ur kolkata jio store, but since they are unable to get otp after sending message to my regtd. M. No
[protected] from your end.
I am a sr. Citizen aged about 71 and this sort of harrassment is shameful to mr mukesh ambani!, a worthless fellow
So pl. Stop cheating public like me refund my money with penalty immediately o k.
Bimal chandra basu
M.[protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Nov 17, 2017

Fauji Farishtey Yadav's response mlnagar Karond choraha bhopal

Nov 22, 2017

Updated by Bimalchandra Basu Pl. Refund my deposit money of Rs 500/- to myIcici Bank a/c no[protected] in the name of Bimal Chandra Basu(Sr. Citizen) M no.[protected] along with penalty.

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F

Fauji Farishtey Yadav

from Jawad, Madhya Pradesh

Nov 23, 2017

The network is low in Bhopal at Karen's square
The jionetwork are coming evening time is not a good network

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Address: 500039

Website: [email protected]

Dear sir,
Yasterday am going to ramanthapur reliance digital service and recharge my jio number [protected] but mistakenly pressed [protected] recharge done and today am meet to reliance recharge person mr. Dileep ([protected]) am asking please cancel and recharge my number but he was telling not avalaible that option and so please do needful as early possible sir
Regards
Siddu [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by sidduyona Dear Sir,
Yasterday Am going to Ramanthapur Reliance Digital Service and Recharge My Jio Number [protected] but Mistakenly Pressed [protected] Recharge done and today am meet to Reliance Recharge person Mr. Dileep ([protected]) am asking please Cancel and Recharge My number but he was telling not Avalaible that Option and so Please Do needful as early Possible Sir
Regards
Siddu [protected]

Nov 22, 2017

Updated by sidduyona Dear Sir,
Yasterday Am going to Ramanthapur Reliance Digital Service and Recharge My Jio Number [protected] but Mistakenly Pressed [protected] Recharge done and today am meet to Reliance Recharge person Mr. Dileep ([protected]) am asking please Cancel and Recharge My number but he was telling not Avalaible that Option and so Please Do needful as early Possible Sir

Such a pathetic customer care service, there is such negativity, tarnishing the brand Reliance Jio, no process for cancellation, no refund.. so sorry, ..Got recharged on [protected], the active number, no response if you try this number, actual number is [protected], they don't have any solution to this. Very rude customer service indeed, believe, must be paid well. Eventually they said someone will call, still waiting, it's a sheer waste of time, surely want refund of my money Rs 499 and would like to terminate my number immediately, Don't whether they have customer friendly cancellation process either, .. ..There is no validation process in UI and hardly any security feature in direct outlet, .. hardly any trigger to retort, .. very sad, so sorry for reputation of the esteemed brand Reliance Jio. Believe, someone will take it seriously and resolve the issue ..

Regards
Siddu [protected]

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Z

zeelpatel280

Nov 23, 2017

I have recharge wrong number via Phone pe To [protected] this number, Mr Thakor Does not reply my answer, so i was complain in cyber cell which deperatment of Online Fraud /complaint, my actuall number is [protected] but mistakley recharge [protected]

jio - 9182253293 recharge issue - Comment #2927298 - Image #0

H

Hritikrajofficial

from Lala, Assam

Nov 23, 2017

I have recharged rs 149 on a wrong number on paytm that no is[protected] so kindly deactivate that recharge please ... So that I can recharge my real no that is [protected]

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I have done pre-booking of iphone x in jio.com and i got a message from shop online jio to collect iphone x from the store given in the email.

On 3rd november i have visited provided store and not got the phone, because of no stock.

I have written so many email to jio customer care and had calls with them but still issue is not resloved.

My pre order number is jef03974183

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Address: 411028

Website: JIO Customer Service Centre (Hadapsar, Pune)

I have purchase jio wifi2 router 8-9 months back, i had issue with router that it was not working (It was switched off), saturday (18th november) i went to jio customer service center in hadapsar, pune (Near sasanenagar), contact person told me that you need to but new battery. So i purchased new battery of 560 rs, then still i had same issue with router, then again i went to same service center that he did some thing to my router and then i router is working from that time. But my problem is customer service representative gave me wrong information that i need to buy new battery. Actually the problem was in device not in the battery and he did not troubleshoot problem. He wasted my money and he is saying their is no refund policy for batter purchase.
I want to refund that battery and my money back.

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Address: Indore, Madhya Pradesh, 452001

I have done recharge on wrong number [protected] through online payment using amazon pay bal.

Reference number :
Order#[protected]

I have contacted jio care to reverse it to my correct number but they are saying that they dont have any option for recharge reversal while every other telecom company is able to do so except jio. Why isnt jio reversing the money?

Ashish jadhav
[protected]

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Address: Mumbai City, Maharashtra, 400012

Booked jio phone rs 500 paid upfront. After going through terms and conditions, i no longer wish to buy jio phone i. E. Pay 1153.

No such option available at jio stores. I am already using 2 jio sim cards with mifi and smart phone. I don't need a cdma type phone. I don't need sim card. I only need phone.

Provide facility to not to take delivery of phone and refund of rs 500 to customers.

Contact no [protected] (M)
[protected] (M)

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Address: Rajkot, Gujarat, 360002

Website: www.jio.com

I have recharge rs.399 and the offer is i will get 50*8 voucher, but i am trying to redeemp it in rs.91 recharge but it is not sucessfull & when i call at customer care they said that offer change, how can jio company change offer??

Another issue that when i call before recharge they said me that you can use it coupne in another jio number also, but this also cant sucessfull..

So i nedd help and support..

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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G

ganeshkatle

from Sangli, Maharashtra

Nov 22, 2017

When using wi fi than not work jio 4 g voice calling app, i am facing calling problem when using wifi

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Website: jio.com

Jio number : [protected]

Issues:
1. Unable to make calls isd calls though my balance which used to work fine for last 3 months.
2. I contacted customer care 3 time.
* caller 1: not enough credit so the call not getting connected. - so i did top-up for rs.100 after that too the call was not getting connected.
* caller 2: advised me to top up isd pack 501 to avail isd service. - why should a customer have to topup monthly plan for a prepaid sim?. The international calls should be activated upon customer request.
* caller 3: i asked to raise a complaint case or connect call with floor manager. - nothing was done.

What the point of toping up main account balance where everything is monthly subscription.
During the first 90 days with jio they where able to process my call without any additional topup. After validity expired i don’t understand why company is ripoff from us.

Many thanks,
Prasath ganesh

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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G

gopalkawate

from Pune, Maharashtra

Mar 1, 2018

ISD recharge 501 / Package is Ridicules service, calls drops in seconds for Dubai, Saudi, Qatar . not able to use package lost my rs 501 due to jio network issue... customer care just not doing anything .

jio should stop isd service as they are not capable of giving isd service. also should return customers hard earn money which they are taking without giving service

DONT Recharge ISD 501 Package ..
1 march 2018.

A

Ali Saithumuhammed

from Korampallam, Tamil Nadu

Nov 19, 2018

JIO ISD service is very poor. Call drops in 20 to 30 seconds then hearing the conversation made at the beginning of the call. Called customer care three times and got the response that "this issue is specific to the location of the subscriber". I asked them to tell any location where I can go with my mobile and call :). No response and drops the call. In effect, I lost Rs: 501.

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Address: Kolkata, West Bengal, 700058

Website: [email protected],[email protected]

Sir
I have recharge with rs 408 but i am unable to get the benefit after that i complaint customer care against recharge the customer service ensure me that you will get the benefit and they mail me in written but four month has been gone but not able to solve my problem.

Sir kindly do something for regarding my recharge issue and i have written mail and bellow mention the written mail.
"dear mr. Mashriqui,

Thank you for writing to us.

As per our records, your jio number is a individual prepaid connection. The current plan on your account is set to expire on 28th october, 2017. Post that, you will need to make a fresh recharge on your jio number to continue the services on your connection. For the list of current plans, please click on this link http://www.jio.com/en-in/4g-plans.

For any queries or concerns, please feel free to contact us at [protected]@jio.com.

Thank you

Ankit singh
"
Dear mr. Mashriqui,

We apologise for the inconvenience caused to you due to delay.

We have already escalated your case to the concerned team and are awaiting further updates on this.

Appreciate your time and patience.

Thank you

Ankit singh

Team jio etc...

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by PappuNesar Dear Sir

I have not receive any update and resolve my problem from Reliance Jio

Sir kindly take necessary action

Nov 30, 2017

Updated by PappuNesar Sir App Log koi problem ka solution hota he ya phir customer ko samjhane k liey ye site bana kr rakha hua he

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Address: 671348

Hello,

After raising so many complaints at last jio given stable network with a new site. But as per jio network administrator information last saturday[protected], they tuned network for better quality it seems. I know this matter because i was present at the working place. After tuning am not getting even single bar network. Two weeks i was using jio with stable network coverage. But again same issue is begins. Such case why i have to use this dumb network.
Fed up with complaining. For your kind reference am sharing my contact number with address.

Mobile numbers are: [protected]

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Its been an year that i have purchased this mobile and since then i am facing multiple issues.
1. The screen often gets blank for 2 to 3 mins while working and hangs.
2. The phone takes a lot more time to charge than the time specified by the company.
3. The charger as well as the phone very often heat up while charging and the phone heats while normal usage.
4. Despite having no application installed in the phone other than the ones that were preinstalled the phone very often hangs.
I have been making complaints from the month the phone was bought and visiting the service centre as asked by the online executives but the person in the service centre resets the phone to factory settings rather than a permanent resolution. The phone still under warranty i want a satisfactory resolution asap.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

Sunil gupta 1987

from Jabalpur, Madhya Pradesh

Nov 21, 2017

Jio phone f4 1t error OEM verify failed and system will boot right now this type error generates in my jio phone please help and do the instruction how to repair these problems

lyf wind 4 mobile - Comment #2924125 - Image #0

P

pksaith

from Delhi, Delhi

Nov 21, 2017

I tried to recharge my Jio no. on 4th Nov-17, through HDFC Bank Net banking, amount Rs. 399/- was debited from my account but recharge not done so far.

Feeling Cheated by JIO .. Also I am seeing many such complaints on social media too.

PKS

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Hello,
I accidentally recharged my jio number through paytm and i want to cancel the recharge and want to get my money refunded to my paytm wallet.
Please help me.
I was going through the offers when i accidentally tapped on recharge now and it showed that recharge was successful and the money was debited from my paytm wallet. Please cancel the recharge and refund my money.
Order reference number: [protected]

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This is Naramsetti Aditya, My mobile no [protected] I am staying near Government eye hospital, Rama talkies, visakhapatnam. I am facing network problem from last 2 days. I called to jio but problem not resovled. Today around 9pm i called to jio so many times but call not connecting to customer care.
If you don't solve the problem, i will change to other network

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Address: Dindigul, Tamil Nadu

Respected Sir/Mam Reliance jio infocomm Ltd placed the tower at our place (Site ID:-DDGL-RIL-0013) by the lessor of P. Magudeeswaran
for past three months we had not receive rental amount.we contact the local office for solution they have not answer properly.I request you to take further step to make solution to the credential of rent
And the authority of dindigul office Mr.senthil kumar demeanour as irresponsible while we compalin about the complaints

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Address: Hyderabad, Andhra Pradesh, 500004

Website: Jio

Dear sir,
I have booked jio phone on 24 august 2017 and is receiving on daily basis messages and call of congratulations to pick up the phone which is ready with premier communication but to my surprise the guys from above mentioned dealer or agent always telling me that they had sold this phone to someone else and is waiting for next batch of delivery to come from jio and often telling me that if you want you can take your money back.

Please let me know if this is fair and justify accordingly.

Best regards,

Sayed abdul qadeer
Mobile # [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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N

Nilmani Ranjan

from Dhanbad, Jharkhand

Nov 21, 2017

You told about 4g but it does not 3g also.
I just hate it.
I just did recharge of ₹399 but it works very slow...

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Address: 560093

I have done pre-booking of iphone x in jio.com and i got a message from shop online jio to collect iphone x from the store given in the email.

On 3rd november i have visited provided store and not got the phone, because of no stock or store manager sold iphone x to some one. Still now i have not got credit note or refund.

I have written so many email to jio customer care and had calls with them but still isuue is not resloved

My reference number with customer care team was #11985755

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

Samala Venkatesh

from Bengaluru, Karnataka

Nov 21, 2017

I got the below email from Jio

Congratulations! The wait is over! iPhone X has arrived.
Buy your iPhone by visiting the store and paying the balance amount for pre-booking order ID:JEF04044999

since from 3rd NOV i am waiting phone or refund nothing is happend

B

bitts

from Gajraula, Uttar Pradesh

Nov 21, 2017

Main adhar verification ke liye more than ten times jio outlet par gaya but har baar unhone kaha aaj problem hai kal aana. Itna time kis ke paas hai ki woh apke chakkar kathta rahe?

L

LALIT CHANGMAI

from Dhing, Assam

Nov 21, 2017

My jio no. [protected] recharge with Rs.459.00 amount deducted from account. But re-charge fail. Reason non known. Date of recharge today ie 13/11/2017.

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Worst app ever, every time it is not connecting at all, unable to call or message or use internet. If we uninstall the 4g voice app then we are able to use internet only but with the 4g voice we are unable to do anything. Remove the linking of 4g voice app with internet or call or message.

+2 photos

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bitts

from Gajraula, Uttar Pradesh

Nov 21, 2017

Main adhar verification ke liye more than ten times jio outlet par gaya but har baar unhone kaha aaj problem hai kal aana. Itna time kis ke paas hai ki woh apke chakkar kathta rahe?

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Address: Paschim Medinipur, West Bengal, 721140

Sir,
I have purchased mobile set in jio offer from pingla west bengal. From the very beginning the set is giving me trouble in operation. I requsted them to change but they run the software and return me, again after few days same thing happening, set became hanged and stopped.
Now it seems to me from the approach of the center that i have made an offense by approaching them to replace my set. I have attached the invoice they supplied. Now i want justice from your end.
Invoice details
Smartphone c451white 1ea 4999.00
Ean#:[protected]
Imei number: [protected]
Orn :
Msisdn :[protected]
Balance due 4999.00
Cash 4999.00
Items purchased = 1
Gst receipt summary
—
Hsn/sac tax taxable tax total
Rate amount amount amount
—
[protected].39 535.61 4999.00
Sgst 6.00% 267.80
Cgst 6.00% 267.81
=
Total: 4463.39 535.61 4999.00
=
Thank you
C#67536075 dt: 17/10/2017 15:10:20
S#ibd9 txn#7 r#101
Paymentrefno#ibd[protected]
Tax invoice#ibd[protected]
—
Gstn# : 19aabcr1718e1zm
—

Indranil goswami

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by Indranil71kgp Please tell me what action taken till date?

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A

Ashish Budhraja

from Gurgaon, Haryana

Nov 21, 2017

I am using [protected] no from jio, I am using unlocked handset from us and called them logged ticket but of no avail. I followed up and finally executive who got rude said my phone is not compatible which was laughable. Issue not resolved

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Address: Khordha, Odisha, 751002

Website: www.ibps.in

Nowadays jio is going to very bad. Since last 7 to 10 i was trying to open ibps site for downloading my my exam call letter even for applying for exam form. I am using jio special for my exam, this time jio really sucks me. I was using jio since last 9 months. Kindly think about it, otherwise i will for other network where i will get better than you.

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Address: Indore, Madhya Pradesh

Recharge of rs. 459/- was done with sbi bank upi app on 17/11/17 for jio number [protected] at 2:23:14pm. Transanction no. Is[protected] was collected by [protected]@icici as per bank records. But recharge was not done in my jio no. [protected]. I have raised issue with bank for refund, but refunded back till date. Kindly look in the matter for refund... Please i am feeling so bad for ur costumer service

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