Reliance Jio Infocomm Complaints & Reviews

Respected sir/mam
I faced slow network speed in previous time and my plan 4g. I have already registered many times complaint. But you note resolve.
I call customer care. Custmer care say i raise your comlaint but not provide complaint no.
And after some time customer care cut call.
So i am request to you please resolve my problem.

Kindly needfully.

Recharge of rs. 499/- was done with canara bank upi app on 14/11/17 for jio number [protected] at 8:29pm. Transanction no. Is[protected], amount was collected by [protected]@icici as per bank records. But recharge was not done in my jio no. [protected]. I have raised issue with bank for refund, but refunded back till date. Kindly look in the matter for refund.

I have port my airtel no. [protected] on dt. 09 nov 2017 and for the same airtel deactivated the services on dt. 15 nov 2017 but till today dt. 19 nov 2017 time 19:00 the jio company not activate my no., i have complained too many time on jio costumers care and on jio store (Sec-18, noida-201301) but they gave me 48 hour's time on every call and from 15 to 19 nov their 48 hour's not done, and today i have received a msg for sim replacement, (All sms's snapshot is attached) it seems that costumer problem is not have any mayne for them, i have last date of payment of my various bill 20 to 23 nov, if their is any late payment charges applicable then it's payable by the jio company or jio store sector-18, my alternate no. Is [protected]

सरजी मैने १५ अगस्त को दो मोबाइल नरेन्द्र मुंकूदराज लांडगे फलटण मारवाड पेठ फलटण जि सातारा महारष्ट्र बुक किये थे बुक करते समय मुझसे 520+520=1040₹ लिए गये लेकीन मुझे आज तक मोबाइल या मेरे पैसे दोनो मै से कुछ भी मिला नही है माँगने पर माल नही आया कहते है पैसे माँगने पर देते नही है मैने जहाँ बुक कीया औ मारवाड पेठ मै करवा नाम से है कृपया आप मुझे पैसे या मोबाइल दोनों में से कुछ भी दिलावा दिजिये।

After complaining many times, jio is ready to install jio site in my area. I am facing weak network and speed problem since 3th october. They said that after 60 days you will be able to use seamless 4g speed but my plan of 399 is going to expire on 6 jan 2018 therefore am not able to use internet speed is less then 40kbps and call drop is major issue and sometime i recieve voice from second person but my voice can't be sent to second person, only one way comm. Is happening.. All i want is my 399rs because am not able to use service why should i pay for that. I want my 399rs as soon as possible or give me me free recharge of 90 days which i have recharged earlier. Mesaage i recived from jio is attached.

Hello sir/madam,
I have jio rechrge today ₹399, there is a mistake in typing number but retailers had do recharge, but i want return recharge to my correct number:[protected] but rechrge done on number : [protected] pls return rechrge amount to my correct

Transaction id: br0000j3xx7z
Number:[protected]
Date:19/11/2017
Time:11:38am

Thank u

I had ported my vodafone number to jio on 18\11\2017 the porting process was completed smoothly. And all my services are resumed on my new jio sim. Except incoming calls from vodafone and landline numbers. Any vodafone number trying to call on my ported on my jio sim is not able to call me. I have called to jio customer care but they are telling there is an issue with vodafone. And vodafone customer care is telling you are no longer our subscriber. So what do i do. (Email id: [protected]@gmail.com)

I have been communicating with jio customer care since october the 23rd and i am not getting anywhere with my dispute.

I requested international roaming to be activated by paying rs. 1100 on. 7th october. As soon as it was activated, my sim stopped working and the network was showing “no service”. I immediately went to the jio store and got a new sim card. I couldn’t even use my phone.

I left india on 8th october and my phone was still on “no service”, i was informed that as soon as i land in indonesia and turn on my phone and select international roaming under the sim application option on my iphone, the phone network will start working. But it continued to be on “no service”. I at that time tried to chat with customer care through the app using wifi and was told my service is still not activated.

I returned to india on 15th october and noticed that service restarted once i was in india.

So i paid for the international roaming and it never worked, i would like to request a refund for the service, that didn’t work. If you see my account it clearly shows that the amount paid for international roaming was not utilised at all as i had no service. I have made several calls & chatted with the service reps and no one is able to figure out how to help me. I also received a call from the manager and she said she will respond to me within 24 hours, this was last week friday.

I sincerely hope that you will be able to help me and refund my international roaming charge as it was not activated.

Sent over 15 emails to jio and now they say they will not refund me my money despite ir pack not working.

Reference no-sr00000esl8g

I had got sms on [protected] that my jio phone is ready for pick up pn 29/10/2017 but it have not been delievered yet. There is a total failure from your part as far as communication, costumer satisfaction and commitment. I regret to say i had thorowly hearted by this.

Kindly cacncel my voucher and refund my deposit. I dont need jio phone at all.

As i complained previously (Id 505176), jio will not showing any interest to resolve the issue... But continue msg me that "dear customer, hope we have been able to provide you with a resolution on service request sr00000eu2up for your jio [protected] number. Please click here http://jio.com/r/PnTjiIOM to share your feedback with us. Thank you, team jio"

Why they are telling lie...

I need immediately compensation as per trai call drop rule...

When i was doing rechharge for my number ([protected]) of rs 100, at that time there was impliedly selected other three numbers but i could not see those numbers and by default there was a payment of rs 400 instead of rs 100 from my bank account. When i got message for rs. 400 payment from my bank account that time i came to know. Please do refund for my money. Please do needful.

I am swarup sahoo. I have booked jio phone on 25 august 2017. I've waited so many days and i'm not agree with your latest terms and conditions.

Jio fooled the customers with t&c after booking the phone. They can do the same while booking the phone.

I've mailed and talked to customer care already but they are not ready to refund the money.

I want to cancel my pre-booked jio phone and refund the money.

Amount deducted from bank but not credited
Yesterday i tried recharging for jio service mobile number : [protected] for rs 459.

In the payment option, i chose upi as a payment means and entered my upi id and i was able to successfully transfer the amount as well.

The reference of payment made is as below

17 nov 2017 upi-#[protected]@icici-#-collect-pay-request #

However upon completing the payment, i got an error screen informing me failure and the amount was not credited to the account nor did i get the money reversed into my hdfc bank.

Can you both check at your respective systems and let me know why it failed.

Can you repay the money via upi : [protected]@gmail.com

On 5th november i have paid rs.399/- online per debit to my current account with sbin0001082 branch of sbi bearing number [protected].. It was for jio phone [protected]. The journal number appearing in my account debit narration is jsbi[protected]gachxrs26. The phone was not recharge and later on again i have paid on line on 9th november rs.399/- vide reference number jsbi[protected]gacireqy3 by debit to same account which was done.
Please, therefore, i am in excess debit of rs.399/- (Entry dated 5th november) which i request for refund urgently.

Please do the needful.

Kamakhya prasad chakravarty

I have bought Jio feature phone from Jio Mini Store Sector -14 Gurgaon. It's almost 15 days and it stopped working. It is not switching on at all. It just a useless phone Reliance has provided to customers. Please tell me what I have to do.

I am facing issue regarding data speed. I have also complained about it to customer care but they said it will be resolved within 90 days because we will implement a new site in your area so it will took some time... But after 90 days that is not resolved... Then again i called in customer care many times they are saying same for wait 90 days again... But issue is not resolved so my question is that if you can't provide facility to the customer then why are you taking 399 rs charge of that facility... Solve it otherwise i am going to complain in consumer court that you have taken money but not providing any facility to customer

Kindly forward the mail to concerned authorities

Sent from yahoo mail on android

On thu, nov 16, 2017 at 11:13 am, sanjeev nehra
Wrote:
Kindly confirm why consumer is being harrased & why he isnot being compensated for damages

Why he be not refunded

Why he be not compensated

Why he be not porfed out

Sent from yahoo mail on android

On wed, nov 8, 2017 at 10:14 am, sanjeev nehra
Wrote:
Refund plan on [protected] & port out immediately to airtel

Refund rs.568/- paid for jio plan & porting

Pay daily damages for inability to provide services &communicate

Sent from yahoo mail on android

On wed, nov 8, 2017 at 10:02 am, sanjeev nehra
Wrote:
Jio is neither providing services

Nor allowing to port out my mobile no.[protected]

My communication has totally stopped causing irreparable damage to my business

Kindly look into & do the needful

Sanjeev nehra

Sent from yahoo mail on android

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Everytime i call customer care they give some random date of 30-50 days, and on complaining after this period they give another date. It's their job. I recharge double for 6 months and not a single point of coverage at my shop at 360001. I used to go on road shouting on phone when calling via jio. 3 kbps - 10 kbps is the limit here in pravin watch company building. Navanaka road

There is serious network problem of reliance jio in the paprola, tehsil baijnath distt kangra of himachal pradesh especially near the rajiv gandhi pg govt ayurvedic hospital. There is no internet speed, interrupted voice calls since 7 months. Previously the same complaint has been filed before 2 months but has not yet resolved. The signal strength is very weak especially between 9 am to 11: 30 pm.

Dear concern,

I have purchased water 11 and there is camera, battery charging & speaker issue.

As the mobile is under warranty and i have visited nearest jio store for the issue, but all the staff in gandhidham are rude and not serving the customers in good manner.

As my colleges are also fed up by the service all are facing the same problem but not getting proper service from the store.

Kindly take the matter seriously as its the matter of a reputed company and due such uneducated and rude staff the name of the company is spoiled.

Regards,
Ashwani kumar
Mob.: [protected]