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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6621

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369

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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 199

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Address: Ahmedabad, Gujarat, 382220

Website: Jio reliance

I was purchase one jio wifi 3 & new jio sim for internet uses only at around a month before but from day 1 internet speed is very very poor.
All sites are so buffering downloading is very poor
After repeated complaints in customer care they want more 90 days to resolve the problem. Its so so meaningless.

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sumitchhhabra

from Delhi, Delhi

Dec 1, 2017

Contacting and reaching out to them is useless. They are not investing in their bandwidth, they made me recharge but internet speed is slow to the extent that even google takes a minute to open. One must file a case in court against them, only then they will learn the lesson.

reliance jio infocomm very bad and poor internet service - Comment #2935505 - Image #0

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Address: Mumbai City, Maharashtra, 40053

It has now happened second time in this month when data is showing exhausted without even using it more than an hour. I have 2 gb daily plan but really surprised at the way jio is functioning. I tried checking through my jio app but it is not accepting my registered mobile which is non jio, jio id, e-mail registered and worst is they don’t even acknowledge the serial number of their own jio fir citing it incorrect. Seems jio is trying to cover up their losses by such mean tricks

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Vineela Rao

from Dharwad, Karnataka

Nov 17, 2017

Sir, i have wrongly recharged Rs.799 to [protected]. this number is not in use so please can you transfer my recharge to [protected]. transaction ref no. IGACJAUNM2 . Recharge done on 12/11/2017 at 10:40 AM.

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I am using jio sim and facing very low downloading speed in my area. I called customer care helpline 198. Firstly they told me that my complaint is in process and will be sortout within three months. After three months repeat my followup and told them that the problem still same. Today i again called the customer care and they advised me to purchase a costly mobile like i phone x (Havingcost about 90000/-) as reliance ensure best downloading speed in all 4g supported mobiles so this is very embarrasing revert given by reliance if this is for all joo users.

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Address: Khordha, Odisha, 751015

I am using this (Jio number) mobile, it has very bad networking for talking and also using the data card. After recharge regularly they got money even they are not provided normal service, because i am not talking a day one or two times only. Even they are not provided normal service it indicates bad service to the public. All are initial time only showing they are a good company after one or two years they also eating public money.

I am going to stop this bad jio number after this recharge days completion.

Goodbye jio

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Address: Aurangabad, Maharashtra, 431001

My daily data 1 gb was exhausted without use on 28th oct 2011.

On 28th on my weekly off i was unable to user internet and due to that my personal and official task got delayed to next day.

Its impacting my personal and official task. And service sla is too bad to support to this type of incident.

Really i am sorry to say but not happy with service provided.

No call given my customer for this issue and getting emails that we tried to reach you but not reachable that completely unacceptable.

Again providing same messaged that you might have used to download

. Jio case number :[#11717348]

Sharing email communicated.in attached.

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vashanbhag04

from Bengaluru, Karnataka

Nov 17, 2017

Sir, your efforts to convince the jio care personnel's is sheer waste of your time.
They have set drafts of correspondence to send and close the matter and never get solved.
You may observe that each of your reply will be attended by different person. If you send the trail of emails, they are least bothered and never go through it and simply send a ready drafted reply. They never share the name and addresses of their incharge for consumer complaints.
I am also one of the sufferer like and planning to go to dist. Consumer forum.

Going to consumer forum is the only solution and give the matter in media.
Venkatesh shanbhag
niveditha shanbhag
[protected]

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Sir,
My jio plan is 399, which gives me unlimited voice call and others. But my call discontinued from today where the plan validity is 1 feb 2018. The adviser told me that i have used abnormal voice call. But the plan has unlimited voice call. What is the reason? If there have any limitation in voice call? If any why not mentioned?
Thank you.

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Address: Mysore, Karnataka, 571311

Website: Jio link

By miss I recharged wrong reacharge to other jio number it is [protected] kindly refund my money back ... call me on [protected]... as i was using Wi-Fi hotspot m not able to get my proper number if I dial *333# iam not getting my number and also customer service not helping on this thinking to throw this sim to trash ...

Nov 16, 2017

Updated by Jashwanth Jashu Update as soon

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Address: Hyderabad, Andhra Pradesh, 500003

Dear sir
On my jio prime number [protected] i got a sms stating my plan is expiring on 16th nov. I recharged my plan on 15th with 149/-, but still my jio prime balance shows 0 and i am getting message that my plan will expire today, 16th nov. The bank transaction id is net txn: billdesk jybk[protected] reliancejio on 15/11/2017 at 22:03:54 pm. How is it that after recharging, jio is still sending me messages to recharge and my jio account is also showing 0.
What kind of harassment is this?

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Address: Mohali, Punjab, 140603

Website: www.jio.com

I booked my iphone x on 27th october 2017. I recived a mail and sms from jio stating to collect device from store kn 3rd November 2017. Till now the store says they have not received any information about my device. My friends who prebooked after me have received their phones and i am still waiting. Customer care replies very arrogantly over email. They use language like if you have booked online then you can very much check the status online. Which is not the case. The is no option to check status of prebooked iphone x.
My prebooking id is JEF03937568.

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Samala Venkatesh

from Bengaluru, Karnataka

Nov 21, 2017

same thing happened to me not geeting proper information from the customer care team and refund in the form of credit note also not geeting from them.

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Address: 560043

I am using jio communication sim and i have made advance payment recharge as per jio offer. But my internet is not working and they are saying it will be fixed after 90 days. I have already paid for 90 days plan and by the time it will be fixed my plan will be over. I have paid 399 for 3 months. I want company to refund my money as they couldn't provide promised 4g services. I am. Not getting signals to make calls also.

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Nov 11, 2017

ChandanParmar's response Regarding Unlimited Plans.

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S

Saeed Siddiqui

from Mumbai, Maharashtra

Nov 16, 2017

Pls check why jio network not available in my village guara tirkauliya dist- balrampur
Uttarpardesh.

C

ChandanParmar

from Delhi, Delhi

Nov 16, 2017

I am having plan for unlimited Voice call but it is discontinued within time period.

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Address: 560047

I have recharged my jio number [protected] on 7/11/17 for amount rs. 459/- validity for 84 days. But i received the message saying thank you for recharging for rs. 399/-. I am attaching the camera pic of the recharge retailer mobile, which has the proof i have recharged for rs.459/-. I would like you people to check and resolve this issue at high priority.

Looking forward for your action taken and reply with positive response.
Paul swarna raju. S

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Address: Vizianagaram, Andhra Pradesh, 535002

Website: [email protected]

I have booked jio mobile online through no. [protected] pin-535002 on aug 17. I have received massage on 11nov to collect your jio phone. I went to jio digital store & show my adhaar to staff. They told to me, your adhaar address belong to rajasthan. Presently i am serving in vizianagaram (Ap) last 3yrs. How i take my jio phone. Please resolve urgently.

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Manokaran J

from Chennai, Tamil Nadu

Nov 16, 2017

Why this type of error.
Please correct that

not giving jio phone due to other state aadhar holder - Comment #2920462 - Image #0

not giving jio phone due to other state aadhar holder - Comment #2920462 - Image #1

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Address: Pune, Maharashtra, 411057

I have the reliance no. And i had been using this no. Till last month. Recently i changed this no. To the jio 4g mobile operator by portability facility. Now i could not receive the urgent sms messages like otp, bank transaction and other impotrant messages. So i could not use the net banking service and other online services. Please rectify this and send the sms messages without late and break. Thanking you. My mobile no. ([protected])

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Anurag Rathor

from Budhana, Uttar Pradesh

Nov 15, 2017

I am facing the problem with Jio Internet Speed from Sep 2016 also I did log many complaints from to Date but Issue Still is same and Jio network Team is not responding me.

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Address: 735221

Website: [email protected]

I intended to recharge my reliance jio number [protected] on 6/11/2017 from my jio app. While recharging my transaction got failed at the end moment and money too got deducted from my bank account number. I waited for few days as i thought that the deducted money will be refunded back into my account. But after waiting for so many days i didn't got my money back till date. I also contacted my nearest central bank of india branch and they said that it is in the hands of the app, s company through which i recharged and so i should contact them.

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Address: 700150

Its already 3 days over still i don't get any voucher after recharging my jiono with 459. I have called multiple times to jio care and they told that it has been already credited. I don't know where it is credited? There is no voucher in my jioapp. After updating jioapp no solution comes. I am a jiofi user. I have sent a mail to jio care but no response still now. It is irritating every offer info is updated in jio app but my voucher menu is still a bank page. Total voucher menu is a #. I can't get also can't buy voucher from that. I don't expect it from jio so i am writing here.
Thank u
Hillol

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Address: Madhepura, Bihar, 852113

Sir i have called jio care on date and time of the call-nov 2 6:40pm
Number call from -[protected] and he instead of helping me started abusing me and today the same thing has happened once more i have a call from jio on my alternate number -[protected] regarding the complaint i have done towards the slow speed the lady was so rude and instead of helping me she talked me so rudely and disconnected the call.
I have made a lot of complaint in jio regarding this but not a single step has been taken towards my complaint, these guys take the customers for so granted. I request you please make these guys learn some leason so that they don't repeat this in near future

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nb1

from Noida, Uttar Pradesh

Nov 15, 2017

In my jio no and also other jio customers are dis satisfied with the company because of no signal and very very slow speed data.even sometimes the data speed is below 2g speed but we are pay for 4g speed data.so pl tell me can i recharge my jio no or jump to any other network.
address-

silvassa( Dadra & Nagarhaveli)
area-ultan falia

N

Naresh Kumar Akarnia

from New Delhi, Delhi

Nov 15, 2017

मेरा नंबर [protected], इस नंबर पर नेटवर्क प्रॉब्लम ज्यादा आ रही है, मेरे होम एड्रेस पर न तो नेट चकता है न ही कालिंग होती है जियो अधिकारी साहब कुछ करो सर काफी दिक्कत है pls help me

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Address: Chittoor, Andhra Pradesh, 517501

I have taken a reliance jio phone from the reliance smart on last 12th nov 2017. When i check the phone, it is already loaded with some other contacts and it is used by some other person before.

Now, i want to return my phone and entire 1500 back to me.

This is not fair for reliance jio to sell already used phones to its customers.

Jio mobile number :. [protected]

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Address: Thane, Maharashtra

I have booked jio mobile phone online and still not received, i went to jio store many times but no response, every time telling no stock from last 15 days they giving same answer no stock come tommorow and take token first.. Even they not answering calls we are trying from last ten to fifteen days... Every day we waste our time and go there to ask. So please reply...

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Sir I booked Jio phone through Paytm at 24augest 10:33pm.amount deducted from my account but confirmation massage not received.please please please return my amount of 500₹ to my concern account
Thanks

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Address: Pune, Maharashtra, 411045

Website: www.jio.com

I am doing the jio recharge with 399 rs plan in my jio number my jio number is - [protected] the transaction was made on www.jio.com with idbi net banking after the submit this transaction my bank balance deducted with 399 rs but i dident get any sms or recharge amonut from jio infocomm this transaction made on - nov 6, 2017
Receipt no - ipay/eshp/bd/[protected]/jidb[protected]_reliancejio
My jio number - [protected]
Alternate number - [protected]

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Swizel Goes

from Tumkur, Karnataka

Nov 15, 2017

If my plan for Jio is expiring tomorrow, and I delay in recharging my Jio net package beyond the expiry dae, will my services for Jio be cut off ?

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