Reliance Jio Infocomm Complaints & Reviews

Please cancel my jio phone pre-booking [protected] is my jio number. It's been three months no update on the phone there are other operators who provide phone for the same cost i will get it from them and when i called customer support they are saying it's my mistake for ordering the phone and they do not have the option to return it. This is not fair while placing order they said it will be done in next month but it's been 3 months but no news about delivery.. Please cancel the pre-booking.

Have pre-booked the 0ne of jio phone through the website https://www.jio.com/Jio/portal/jioLogin using my jio account on 24th august 2017 and paid rs500/- through my bank account and the transaction is completed and the amount is deducted from my account but there is no confirmation message / or order details regarding booking of the jio phones. So please resolve this issue as soon as possible. Help me regarding this issue. My pincord no 301409
Mob. N [protected]
Thanking you.

Requested sir,
Iam m. Pankaj Wagh. I unable to login of ikya portal . My id is 1082967
Job location Kopargaon SCM Assit. Plz help me I want salary slip. i got my pf, esic, & medical insurance numbers.

Regards
Pankaj Wagh
[protected]@rediffmail.com

I m facing this problem from a 01 month
..
my outgoing calls n SMS service isn't working ..
I have become helpless n I cannot use my phone for calling or msging when
I need it urgently .. please look into the matter n do d needful asap..
my jio number is [protected].. [protected] (Dheeraj Goyal, Allahabad (u.p.))

There was a campaign held at my office in march, i bought a jio sim card.in august my jio sim card validity expires my sim services were stopped for one day when i called the customer care they told me to recharge my no with rs. 99 and rs. 399 to extend validity i did the same. Then i recharged my sim card with rs.99 and rs 399.. Later in september last week i came to know that a postpaid bill have also been generated for my same no. How can a no be both post paid and pre paid.. Now they are asking me to pay all the bills for rs. 300 each..
I was not told earlier about this that my no. Is postpaid.. Now they have generated unnecessary bill...

Do not fall for it... It is nothing an mobile device with voice call and just for inserting sim. Once i was sold this by jio executive they never returned back to rectify it. They always says next month it will be resolved its been more than 6 months passed they are unprofessional. They claim 30 people can connected but actually even one person cannot use this with reasonable speed.
Please ask them to refund my monday and take back the product.
My number -[protected]

We did recharge of rs 399/- for relaince jio no.[protected] on 12th oct 2017.
The amount got deducted from account but no recharge message came and plan was also not activated. The transaction seq no. Is[protected].

We recharged under 100% cashback offer on every recharge of rs 399/-

We want the amount to be refunded back into my bank account and know the reason also.

I have pre-booked the 3no's of jio phone through the website https://www.jio.com/Jio/portal/jioLogin using my jio account on 24th august 2017 and paid rs1500/- through my bank account and the transaction is completed and the amount is deducted from my account but there is no confirmation message / or order details regarding booking of the jio phones. So please resolve this issue as soon as possible. Help me regarding this issue.
Thanking you.
My jio number [protected]

Dear all jio team/ reliance team,
My jio number not working properly. There have no any signal & internet. This type of service unuseful to me. So kindly resolve this problem for customer satisfaction. I already inform to customers cear but they didn't solve the problem. Hope reliance team help us. Any query related please contact to my email id - [protected]@gmail.com
. My jio no is [protected].

Regards,

Hitesh

In our area at GVR Colony-Nagole, since last 2 to 3 months there is poor quality of network. On this issue complained many times to customer care executive and even spoke to area manager. They said it's due to traffic congestion and would be solved in 60 days. But no response till now.

My house is located in sector-6, bahadurgarh, pin-124507, haryana.
Where i am facing a big problem of network, my phone is out of reach most of the times & 4g does not works at all. I feel pissed of since i am using jio connection.
My location is near to sdm residence & huda park no-09 in sector -6.

Its a request to get me out of this problem.

As i am a retailer in badichowdi, hyderabad named chitale communication i had booked 10 jio phones in the month of august which i have paid in advance rs. 5000/- for each phone rs.500/- and the amount has deducted from my bank account. Still i have not been received any jio phones or any response. I have visited your jio office in himayathnagar hyderabad even they are neglecting and no response from them also. Only messages are received from jio that when they are available of jio phones you will receive an sms. Please deliver jio phones as soon as possible.

Dear team,

I would like to inform you that past one week i m facing issues with jio connection. Pls note that i have already file a compliant but as of now no response from your side. My complaint number is sr00000dserz.

Pls note that you have to ratify my issues on priority and if you are not able to resolve it i need my refund back.

Kindly acknowledge and advise by when my jio connection will started properly.

Regards,
Pradnya t.

I use jio wi fi device for net usage fromm june 2017.in starting we got very good net speed but now a days net speed is very slow and a lot of time taken for any app and file opening. Please resolve the problem as soon as possible and net speed to be provided as per commitment.

I complaint with respect to this but no body resolve the above describe problem.

My jio no. : [protected]

Sir i have tried to purchase one new jio sim at guwahati but the sim got rejected and asked to contact dealer pranjal so that the amount of rs 500/-will be refunded now it is more than 25 days i have not been refunded the amount now the dealer is telling on coming saturday i. E on 14th november 17 he will refund money let me know the status [protected] is the contact no of me

Hello sir,

I have done wrong recharge on [protected]. I have done recharge of 399 rs via paytm . And it showing payment is success. I have done recharge on 10/10/2017, 4:53. Order No is: [protected]. My Correct number is [protected]. Please reverse this recharge to the correct number .

I bought sim from sant nagar east of kailash near my location. New delhi but it is not working. Yesterday i visited outlet but replacement denied, reason system not working. Today again called up and talked to staff mr. Mithun. He informed system not working and advised me to visit other outlet, reason system not working at this outlet. My sim no is [protected]. Kindly intervene to help & serve us.
R, p mundra
M [protected]

Dear sir,
Last one week, there is no signal for reliance in alangulam tirunelveli pincode 627851 tn.. We are suffering a lot to not making or receiving calls.. Unfortunately im using reliance two numbers for my business purpose,.. Which are postpaid too.. Please do the needful as early as possible..in surrounding areas also, ther is no signal.. People are suffer lot.. And also i couldn't able to make call to ur customer care also.. Or else we people are decided to change to other network.. Do the needful

I had started a postpaid mobile connection from jio under plan 509 which was activated on 09/06/2017 account number[protected].
I was give to understand that after activation the services are free for initial 3 months. To my surprise jio sent me a monthly bill for the period 21/08/2017 to 20/09/2017 on 21/09/2017.
I am unable to understand how initial free period of 3 months got over by 20/08/2017.
I was falsely assured by call center (199) on 16th sep 2017 that only prorate bill will be generated and after generation of bill, they insisted to pay it so that services may be continued.
At the time of releasing the postpaid connection, an e-mandate for direct deduction from my account was also taken by jio. But as on date i. E. 09/10/2017 the account is not yet debited by the bill amount. Call center are not clear about the status neither able to guide properly and are suggesting to wait.
I want to raise the point here that though jio is providing good telecom services but their original commitments of free period are not honored, secondly the call center replies are not reliable as every person tells a different story. By this way they are making fool of innocent customers and making illegal money.
Please take up with them and provide solution to the following problem:

1. Free period deduction by almost 20 days (Being charged in the first bill).
2. Not charging of penalty in name of late fee if the bill is not being presented to bank on time as they have taken an e-mandate for auto debit.

Dear sir / madam, i got the e-bill of my post paid connection on 3rd oct 2017 at 5:54am from the official email id of telecom. After analyzing, i found that they have billed me @309/- per user per month, but neither it was informed me nor it was informed me at the time of sale. Whereas the the plan @309/- is for two month in post paid plan.
Please read the mention below link of jio official for the reference.

https://www.jio.com/en-in/4g-plans#

Please look in the matters.