Reliance Jio Infocomm Complaints & Reviews

Hello sir,

I have done wrong recharge on [protected]. I have done recharge of 399 rs via paytm . And it showing payment is success. I have done recharge on 10/10/2017, 4:53. Order No is: [protected]. My Correct number is [protected]. Please reverse this recharge to the correct number .

I bought sim from sant nagar east of kailash near my location. New delhi but it is not working. Yesterday i visited outlet but replacement denied, reason system not working. Today again called up and talked to staff mr. Mithun. He informed system not working and advised me to visit other outlet, reason system not working at this outlet. My sim no is [protected]. Kindly intervene to help & serve us.
R, p mundra
M [protected]

Dear sir,
Last one week, there is no signal for reliance in alangulam tirunelveli pincode 627851 tn.. We are suffering a lot to not making or receiving calls.. Unfortunately im using reliance two numbers for my business purpose,.. Which are postpaid too.. Please do the needful as early as possible..in surrounding areas also, ther is no signal.. People are suffer lot.. And also i couldn't able to make call to ur customer care also.. Or else we people are decided to change to other network.. Do the needful

I had started a postpaid mobile connection from jio under plan 509 which was activated on 09/06/2017 account number[protected].
I was give to understand that after activation the services are free for initial 3 months. To my surprise jio sent me a monthly bill for the period 21/08/2017 to 20/09/2017 on 21/09/2017.
I am unable to understand how initial free period of 3 months got over by 20/08/2017.
I was falsely assured by call center (199) on 16th sep 2017 that only prorate bill will be generated and after generation of bill, they insisted to pay it so that services may be continued.
At the time of releasing the postpaid connection, an e-mandate for direct deduction from my account was also taken by jio. But as on date i. E. 09/10/2017 the account is not yet debited by the bill amount. Call center are not clear about the status neither able to guide properly and are suggesting to wait.
I want to raise the point here that though jio is providing good telecom services but their original commitments of free period are not honored, secondly the call center replies are not reliable as every person tells a different story. By this way they are making fool of innocent customers and making illegal money.
Please take up with them and provide solution to the following problem:

1. Free period deduction by almost 20 days (Being charged in the first bill).
2. Not charging of penalty in name of late fee if the bill is not being presented to bank on time as they have taken an e-mandate for auto debit.

Dear sir / madam, i got the e-bill of my post paid connection on 3rd oct 2017 at 5:54am from the official email id of telecom. After analyzing, i found that they have billed me @309/- per user per month, but neither it was informed me nor it was informed me at the time of sale. Whereas the the plan @309/- is for two month in post paid plan.
Please read the mention below link of jio official for the reference.

https://www.jio.com/en-in/4g-plans#

Please look in the matters.

At my residence area G.E.B. Colony Gandhinagar ambavadiyu Network speed is not good of Reliance Jio card like 10 to 40 kbps at my house so please take necessary steps for increase the net speed and quality that Jio sim card actually gets at other areas.

Dear sir,

Ihave done an online recharge (Netbanking) of rs 402 on 31st march 2017 at 3:40pm but in few minutes i received a message that the recharge is unsuccessful but the amount has been debited from my accout this i escalated to concern jio team but as per them they not ready to check the details.

I even spoke to bank (Hdfc) people as per bank due to server busy the amount has been credited to jio on april 1st 2017.

The same is explained to jio customer care yet they are not ready to check and solve the issue since 4months.

Kindly help on the same

Thanking you.

Dear jio team,
Today i contacted your jio store to port my number to your jio network but the store staff member told me you cannot port your network to jio as your aadhaar card belongs to another state. I am having passport as a local proof.
Please clarify i can't port my number. I forgot to ask staff's name. Stote address is:jio store, shop no. 7, building no. 3, sumer nagar, s v road, opposite mcdonalds, borivali west, mumbai 400092, maharashtra.

Ian not buyed r not used jio number but they calling to recharge jio number. I contact and complained couple of times to jio care members but they doing calls to recharge totally they disturbing me. Plz... make necessary action plz

I had visited this jio store at kothrud, opp. Konkan express hotel, for aadhar verification. The guy clicked on 3 options without my permission and completed the process. I need to question what is it that jio needs to hide from their customer. The store manager salman was also rude and tried to threaten me by coming out with 4-5 ppl on the road. I will also complaint to the customer form as well. I have the right to know what option was clicked on my behalf.
Prakash[protected] /[protected].

I have placed an order for jiofi device on 28 september 2017 through jio website and i have already paid for it. My order number is jef03088656. It's been 10 days and i yet to receive update/device from jio. I talked to jio customer care officials twice this week. They assured me that they will raise a complaint and will do the needful. Nothing happened so far. There is no way to check the status online or any means. Please help me to get my order delivered.

Recharge not done but amount deducted
I have done my jio number [protected] recharge through [protected]@icici upi on 8th October 2017 . Amount of Rs 399 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my bank account.

U r take my 1GB net ...it os not coming only ar 12:20 am it will automatically finish...
Wats the hell it was...
My 2GB net went like that only ...

It is most worst network in moradabad city i am receiving only 54 kbps speed from 7 months.
I suggest alll the customers that they should port their number to some other network. I am registering its complaint to consumer forum (Trai).
The customer care exacatives are also shameless they don't have any manners, the thinks that customers are nothing the are just a medium to make money.
So i request boycot jio network...
Thankyou

Dear sir/ madam
Gio promised to pay 10 gb data for successive six recharges on buying redmi 4a device from the flipkart sale within 26th september, 2017 for the new gio connection. But after buying the device and new gio connection they are not giving me the same and delaying this lodging a service request.
Please do the needful to save customer rights.
Dipankar maity

Sir,
As per the below mail,
I am holding [protected] with jio since last 3 months,
I am suffering with same network problem since 2 months
When ever rain falls then our jio network will destroy
Complete network will goes out of coverage at khushaiguda

I requested 4 times to customer care but no response
It is very pathetic situation no one is helping me out from the problem

Better i will move again vodafone or airtel

Really earlier network was best no problem with them

I am really suffering with the network issue

Address
H. No 1-10-28/70,
Road no -6, indira nagar colony,
Nagarjuna nagar, khushaiguda,
Hyderabad,
500062

If the problem not resolved today i will move to airtel, becuse i requted twice for help

With regards
Sk. Jilani
[protected]
[protected]
— forwarded message —
From: jio notifications
Date: sun, oct 8, 2017 at 6:12 am
Subject: service request id sr00000dqbqc
To: [protected]@gmail.com

Dear customer,

Your service request id is sr00000dqbqc. You will receive a response by 10/10/2017 06:12. To manage your account, click on https://www.jio.com/MyAccount

Thank you,
Team jio

—
With regards,
Sk. Jilani
[protected].

Sir
Reg mobile no-[protected] Pin-848302. M 2 set mobile book kiya mera rupees cut gaya m total details jio m de raha hu. Butera koi solution nahi mil raha. Bola ja raha h payment nahi aaya h.
File attach ker diya hu.
Pls solution my request. My contact no -[protected]

4g internet is supposed to be fast. It should at least load a 360p video on youtube. But jio 4g cannot even load 240p videos. The jiofi that i am using is always on band5 which gives less speed. But it is less than 3g or 2g internet speeds. To complaint i submitted jio team replied that they are still expanding their 4g network in phased manner. This doesn't mean that existing 4g should give me less than 2g or 3g speeds.

If so then why call it 4g call it 2g level 4g or 3g type 4g.

I request jio team to please resolve this issue because it becomes difficult to use internet with 20kb/s and 30kb/s speeds. No indoor speeds so no use o[censored]sb tethering.

Refer to the image of speedtest attached.

Hello i live in bangalore in vijaynagar area and a jio user my internet speed is around 40kbs which is not even near to the promised speed which is around 10 to 15 mbps!! Its been almost 1 to 2 months and they are not resolving the issue at all its i've recharged for 399 and my validity is about to expire and not one single day i am satisfied by the service they are nit taking customer's seriously and they are playing with our money!!!

Complained no - [#10644225]. From last 1week continuously informed to jio care that i'm not able to use my free pack from 20th september 2017. Whenever i called to anyone, dailer and receiver both are unable to hear voice of each other this means that call is completely muted. After this other problem of call drop is also there. Next issue is no net connectivity if net connection is shown then there is no speed. "jio care executives are saying that in my area only 1tower is there and so many people are joined and created no connectivity, so jio care is not able to solve this problem at this time."my free recharge pack will end on 10th nov'17 but i'm not able to use this offer.
What a stupid resolution they done. Is this the solution and jio care is saying that they will not extend last date of recharge pack. I need extension of my recharge pack as it nearly 1.5months that my money is going in vain and solve the network issue as soon as possible.