Reliance Jio Infocomm Complaints & Reviews

My jio number is [protected].
I am getting very slow speed during daily 1gb quota. I have complained many times but there are no change in internet speed.

9 jan 2017 se mera net slow speed hai aur complaint karne per bhi koi resolve nhi ho rha hai
Complaints no - SR000005HR4A-9 JAN 2017
SR000006HS8C-11 FEB 2017
SR00000B5UFS-19 July 2017
SR00000BAST2-23 July 2017
SR00000D7OF8-19 SEPTEMBER 2017
BUT SIR NO resolve the problem

My jio daily balance quota of 1gb of 399rs pack was all used up unevenly and it is the 2nd day of it. I just installed or updated two to three apps from playstore which don't even cost more than 50 mb has taken whole a gb of my data. I don't know how and even i had looked for all background data using apps but all of them was not working at that time and even no downloading and uploading is going on.in simple language, either my all data was theft or there is some fraud going on

My jio number is [protected]
Sir jio is not giving my 5gb of ad-on data i have earned in their kbc play along. They are simply looting us making us fool and just giving false and fake hope. They are not looking at the complaint and not taking any further action to resolve the speed issue again in this case too giving false hope that a new site is being set up since last 10 months they are simply looting us please teach them some leasons please i hope you would not let them to waste my money

To transfer
Inb reliance jio infocom bill_rejioi payments

Money deducted from sbi bank account as shown above but didn't receive message to specified number for order confirmation and no details received in my jio account as well.

Contacted customer care of reliance jio but they are not able to resolve issue and suggested to solve issue on my own by contacting source of payment. How can there be problem with source of payment when i can see deduction from my account.

My mobile no.[protected]. I want to convey my problem regarding recharge of a topup plan of 100 rs which i have done on 5 oct 2017 at around 8am morning.
Is there any terms and condition mentioned in it which states that this plan is for isd calls there is seperate coloum of isd plans which shows diffrent plan. Are you fooling customers? This is not the way to give lame excuses to custo. Ers. Even i have recharged by consulting you customer care advisor he also told me any conditions like this which you are giving to me. So please i request you to please refund my money back. Dont you ubderstand how hard we earned money. Refund my money back in 24hrs.
During the period of clearing port request for my no. I have consulted about the plans of jio and also about this plan of 100 rs full talktime. Even you customer care advicer also given same information of balance for normal std and local calls. He did nt told me the condition of international calling due to which i have recharged.

Hi am madhuri
Am jio customer.. Today morning i recharged my nor [protected] with 399 plan and it deducted 2000 from my account
.. Please cancel my recharge and refund the money... 2000 is not th small amount to me.. Please refund the money.. I will be so grateful to you... I will do recharge again i[censored] refund the money
Transaction. Id : br0000eu3r8k
Please do needful...

Your network is very bad at our area every jio customer is angry with your service please built a new tower i hardly get 20kb/s at my home at night after 12a.m i hardly get 150 kb/s

Address

Kashimpur (Salbagan Math), Hemtabad,
Dist:- Uttar Dinajpur
State:- West Bengal
Pin:- 733130

I have already paid Rs. 1000 initial amounts to get 2 Jio mobiles for us. But i did not get any confirmation from jio office so far. When i will get my 2 jio mobiles. I went to jio office in Thirumullaivayil to collect my jio mobile phone. They told me that i will receive confirmation sms from jio office to collect my mobiles but i did not received so far. Pl coordinate with the cincern dept people and provide required confirmation SMS to my mobile # [protected].
Thanks
Paulraj
[protected]
Chennai- 600053

Respected team.

Am using jio when it got launched after doing recharge the service provided by them is worst i have raised so many complaints but no use its a humble request to you please shut down this network.
If i call to support they are saying our network team is working on that issue wait for 90 days i have waited for 200 days but till now there is no response from them they are just wasting our time and money for free service they provided good service but after doing reacharge very poor service and internet speed is in kbps.
There is lot of issues with calling instead of ring we are getting busy tone and lot of cross connection for this issue no resolution provided by them please its a humble request from me take action against them for giving fake promises to the customers to be honest airtel is 1000 time better than jio atleast they are providing good service to their customers.

Regards
Mubashir
[protected]

I didn't take any mobile connection of reliance jio until now. But monthly i am getting a bill on my e-mail id for jio mobile connection taken on my name. I am afraid if somebody took a connection on my name or the company is playing fraud. The mobile number is [protected]. Even though the bill stating the amount zero, i think if somebody taken the mobile connection on my name can misuse it.

Mail 1 from me to jio care and ap

I am using my reliance jio mobile number (70138*) and recharged with rs. 399 on 22nd july 2017 which has validity till oct 2017 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care (Priyank, karruzaman, navin kumar etc. Etc.) asked me to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls i recharged, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i also visited joi care center at secunderabad (Clock tower) and met ms. Madhuri (Marketing head) but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offers.
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Reply1 from jio care

Dear dipesh,
I understand your concern regarding outgoing call barring.
Outgoing calling has been barred on your number as we noticed that it is being misused to make abnormally high number of outgoing calls. This is a violation of the terms and conditions under which the services are being provided. You can continue to use data and incoming voice services.
Your outgoing will be restored automatically once you recharge your jio number when the validity of the current plan expires or you can recharge with jddd 149 plan and activate it from self-care to use voice services.
I appreciate your patience and understanding.
For any further queries, please write to us at [protected]@jio.com
Thank you,
Khilesh rajusth
Team jio
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Mail 2 from me to jio care and appellate authority

@jio care team (Khilesh) : on what basis you are highlighting that there is a violation of policy and misuse of jio number. Before writing and direct blaming as fraudulent which is not correct and you don't know ethics how to deal with customer.

Now i need proper evidence to justify your below statements. If you are unable to prove then i will go with court of law and prosecute required actions.


Dear rajkumar gideon

With reference to subject cited above and below trail mail i want justification that why and what reason my out going call has been barred. Officially i followed the protocol and send mail to customer care but there is no proper solution.


As per jio terms & condition i am not eligible for any of the point which define that i am using jio service unethically and beyond the policy. As i am a individual/personal user from last 8 months i am using jio service as prime customer and dialing specific family number which cdr can be tracked from my bill statement. But to bring in your notice that suddenly with out any proper update or without any valid reason call barred and stating message as screenshot attached.

I will not tolerate or accept such type of service where i am not guilty and have proper evidence with ethical document to produce for legal proceeding.

I presume that my case is completely different from tnc and i request you to take a necessary action further with proper investigation and help me out to activate my outgoing call.

To help you out, i have attached the required document and screenshot. hence i need a amicable reply with proper justice to the under signed.

Regards,
Dipesh

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Reply 2 from jio care

Dear mr. Patel,

I am sorry to know that you are unable to use our voice service on your device.

As mentioned earlier, due to high usage of outgoing calls your voice service has been barred.

To start using outgoing voice immediately, you can recharge with jddd 149 plan and activate it from self-care to use voice services.in addition to this, you also need to curtail your outgoing voice usage with immediate effect.

Appreciate your time and patience.

For any further assistance you can write to us at [protected]@jio.com

Thank you

Mukhtar baig

Team jio

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Mail 3 from me to jio care and appellate authority

Dear mr. Gideon,

First of all let me tell you all calls which being made from my number are all pure personal and certainly not violating your any of the rules given in your reasons (Tnc).

However, tag line of rjoi unlimited free calls it seems tricky advertising because in my case i don't find any valid reason to bared my outgoing services. If so request you to provide valid evidences for violating rules.

Suggesting additional recharge even having prime account and validity (Rs. 399 plan) it does not look professional. We could have a call to understand details for this cause.

Hope i am clear to you.

Regards,
Dipesh. P

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Dear mr. Gideon,

First of all let me tell you all calls which being made from my number are all pure personal and certainly not violating your any of the rules given in your reasons (Tnc).

However, tag line of rjoi unlimited free calls it seems tricky advertising because in my case i don't find any valid reason to bared my outgoing services. If so request you to provide valid evidences for violating rules.

Suggesting additional recharge even having prime account and validity (Rs. 399 plan) it does not look professional. We could have a call to understand details for this cause.

Hope i am clear to you.

Regards,
Dipesh.

=

Dear mr. Patel,

I am sorry to know that your outgoing calls have been barred.

Please note that there are t&cs applicable on the subscription of all jio services. The subscriber is bound by these t&cs. These are clearly mentioned in caf and our website. One of these t&c to use the service is "this plan is intended only for personal use of included services. Rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use."

Further, there are several factors which decide the limits and criteria for misuse of the free calling service. The misuse is identified if it’s over a period of time and not on a single day. You receive the notification on misuse only when the usage is abnormally high. We evaluate these limits and criteria from time to time.

Your outgoing will be restored automatically once you recharge your jio number when the validity of the current plan expires. You need to curtail your outgoing voice usage to prevent barring in future.

To start using outgoing voice immediately, you can recharge with jddd 149 plan and activate it from self-care to use voice services.in addition to this, you also need to curtail your outgoing voice usage with immediate effect.

I appreciate your understanding in this matter.

For any further assistance, please reply to this email.

Thank you

Jennifer monteiro

Team jio

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Dear team,

Seems you are not getting my point which i am continuously putting across.

Instead of sending me proper evidences and parameters (Factors/criteria) set for barring the voice services, i don't understand why you are repeating the same information from very first mail. I very much understand what your policy says.

Could you please answer my questions

Does any of the jio policy and its offers defines what is misuse?
What are the limitations and parameters which says that mobile number is in misuse?
Does calling our family members for long duration for longer period means misuse?
Instead of saying its unlimited calls, if there are certain limitations then why jio has not provided the information to customer?
What are the factors and criteria which defines number is in misuse?
Coming to your policy, "this plan is intended only for personal use of included services" - i am using my rjio mobile number for personal use only, no marketing, no fraudulent, no commercials
as per your set of rules, in my case in which category i fall, please clarify?

Hope i will get the proper details at least now after long multiple mail chains.

Thanks in advance.

Regards,
Dipesh p

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Gentle reminder 1

Appreciate your quick response with proper answers and evidences which can justify my query.

@mr. gideon : huge disappointment. As i have still did not receive any communication from appellate authority.😞

Many thanks.

Regards,
Dipesh

=

Dear mr. Patel,
I am sorry to know that you are not able to use the jio voice services.
Please be informed that, there are terms and conditions (T&cs) applicable on the subscription of all jio services. The subscriber is bound by these t&cs. These are clearly mentioned in caf and our website. One of these t&c to use the service is "this plan is intended only for personal use of included services. Rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use."
Further, there are several factors which decide the limits and criteria for misuse of the free calling service. The misuse is identified if it’s over a period of time and not on a single day. You receive the notification on misuse only when the usage is abnormally high. We evaluate these limits and criteria from time to time.
Your outgoing will be restored automatically once you recharge your jio number when the validity of the current plan expires. You need to curtail your outgoing voice usage to prevent barring in future.
To start using outgoing voice immediately, you can recharge with jddd 149 plan and activate it from self-careto use voice services.in addition to this, you also need to curtail your outgoing voice usage with immediate effect.
I appreciate your understanding in this matter.
For any further assistance, please reply to this email.
Thank you,
Bipin singh
Team jio

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Dear team,

Why are you repeating and copy pasting the same thing again and again - this is really frustrating.

If your team is unable to address my query then rather wasting my and your time its better loop some higher authority to look in to this or lets have call or meet face to face.

Instead of sending me proper evidences and parameters (Factors/criteria) set for barring the voice services, i don't understand why you are repeating the same information from very first mail. I very much understand what your policy says.


Could you please answer my questions

Does any of the jio policy and its offers defines what is misuse?
What are the limitations and parameters which says that mobile number is in misuse?
Does calling our family members for long duration for longer period means misuse?
Instead of saying its unlimited calls, if there are certain limitations then why jio has not provided the information to customer?
What are the factors and criteria which defines number is in misuse?
Coming to your policy, "this plan is intended only for personal use of included services" - i am using my rjio mobile number for personal use only, no marketing, no fraudulent, no commercials
as per your set of rules, in my case in which category i fall, please clarify?

@mr. gideon : still no response & no actions taken from you end


Regards,
Dipesh. P

=

Dear customer,

I can understand your concern with regards to barring of your voice services due to high usage.

Outgoing calling has been barred on your number as we noticed that it is being misused to make abnormally high number of outgoing calls.

There are terms & conditions applicable on the subscription of all jio services. The subscriber is bound by these t&cs. These are clearly mentioned in caf and our website. One of these t&c to use the service is "this plan is intended only for personal use of included services. Rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use."

Your outgoing will be restored automatically once you recharge your jio number when the validity of the current plan expires. You need to curtail your outgoing voice usage to prevent barring in future.

To start using outgoing voice immediately, you can recharge with jddd 149 plan and activate it from self-care to use voice services.

In addition to this, you also need to curtail your outgoing voice usage with immediate effect.

Appreciate your patience and understanding in this matter.

Thank you

Ankit jaiswal

Team jio

=

Again copy paste of message.

Are you guys not understanding what i am asking?

I know its fault and hence no one is coming up to take this case and answer my concerns.

Unfortunately, now you are forcing me to take some actions.

Regards,
Dipesh

=

Dear mr. Patel,

I am sorry to know that your outgoing calls have been barred.

Please note that there are t&cs applicable on the subscription of all jio services. The subscriber is bound by these t&cs. These are clearly mentioned in caf and our website. One of these t&c to use the service is "this plan is intended only for personal use of included services. Rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use."

Further, there are several factors which decide the limits and criteria for misuse of the free calling service. The misuse is identified if it’s over a period of time and not on a single day. You receive the notification on misuse only when the usage is abnormally high. We evaluate these limits and criteria from time to time.

I would request you to recharge with rs. 149 to activate your calling services.

I appreciate your patience and understanding.

Thank you,

Ajesh pillai

Team jio
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I have recharged rs. 399 on my jio number [protected] on 02/10/2017,
I have call lot of time in customer care, still plan not activated in my number.
I didn't received any call from your executive it seems no one is interested to solve this issue, they had given me request id (Sr00000djp7i), what will i do
Of this id? Where would i go to resolve this issue?

Dear sir, i have requested jio sim online through www.jio. com, sales person came on the given appointment time. I have paid him cash for the jio prime + 399. Total i have paid him rs 500. He gave the sim, it will get activate in 4 hours. But it doesn't get activated. When i call the customer service they said that, he didn't update the plan. From that day onwards i am keep calling up the phone he doesn't pick up the phone. Please help me... Mahendra

Jio ki sabse kharab service he mene 399 ka recharge kiya jo 7 din ke bad mere outgoing call band kar di fir costume care par call kiya jis pe muje 149 ka fir se recharge karne ko kha or jisme 3 month fir se suru ho jayegi 149 ke recharge ke 28 days ke bad meri fir se outgoing call band kardi ab bolte he fir se recharge karwao baki outgoing chalu nhi ho skti

On 24th august i tried to book jio phone. I tried twice, in both transactions, on you server, message was there as "transaction failed". On 25th august i called jio customer care, your representative asled me to book another phone, and asked me, " not to worry, your money for both the transactions will be refunded." Now on my jio its showing three vouchers. And now your care ppl are talking senseless things, why should i go and find ppl to transfer it. Mr. Zheeshan Ahmed was very proud after misbehaving . And Refund my money for both the transactions done on24th august, 2017.

Respected sir,
With respect I would like to inform that we have faced continuously bad network, complain Jio care and also [protected]@jio.com,
But totally failure, could not help us, , they give me false hope.
They give me new site id for installed :I -WB-SNMK-ENB-9021, my complain request id SR00000AAQUI,
They said a new site planned to live on within 30sept, 2017, , but couldnt solve our problem, , we, the villagers wait for your conversation against reliance Jio, ,
We also complain sandipan.[protected]@ril.com, , but totally waste, , could not contact with us...
Please help us...

My first email to phonepe:
—
My recharge to jio number was not successful. I went to the site and paid using phonepe: the amount deducted from my account but i didn't receive a confirmation for successful recharge.

Transaction id : icif77f23e2da0d434ea0c6d81ecc2c129c
—
Then i received reply from phonepe customer support.

Hi gautam,

Greetings from phonepe!

Ticket id: 2149910.

Transaction id: icif77f23e2da0d434ea0c6d81ecc2c129c.

We apologize for the inconvenience caused.

The transaction is successful & the amount of rs 399 has been successfully transferred to the beneficiary's bank account.

We request you to check the beneficiary's bank account statement with reference to the utr number:[protected] to confirm the credit.

For any assistance, please feel free to reach out to us.

Regards,
Phonepe.

—

Then i contacted reliance jio support many times using calls and emails and here is the reply from them.

Dear mr. Saini,
Thank you for your enquiry with regards to the recharge of rs. 399/- and sharing the details.
As per system check, and the details provided i am not able to trace the any recharge on your jio account performed between 16th to 17th september 2017.
I would request you to contact the payment source for the clarification in case declined.
Also can claim for the refund if the amount was deducted from the account.
For further assistance feel free to write to us at [protected]@jio.com
Thank you
Prashant hirve
Team jio

— original message —
From: [protected]@yahoo.co.in
Date: 09/23/2017 02:11 pm
To: [protected]@jio.com
Subject: re: fw: my last recharge was not successful - [protected] [#10149740]

My concern is about recharge of 399.00 rs done on 16 sep.

My details are
Date of birth:[protected]
Alternate contact number: [protected]
Father's name: vijay kumar
Last 4 digits of your proof of identity/proof of address: that should be aadhar card: last digits: 0253
Thanks,
Gautam

—

I am fed up of the bounce back from both the companies. My money is gone and no one is going to provide me the correct solution.
Neither of the company is going to take this as an issue and provide me the refund or recharge my number with the proper amount.

Some action needs to be taken against both the companies. I have all the email discussion from both the companies.

Gautam saini
[protected]
[protected]@yahoo.co.in

Service centre located in address-exchange road, kachi chawni, jammu, j&k use to talk to customers in a very arrogant way
It is very important to take proper action against them
People working there don’t take customer’s queries seriously
The owner of the shop was himself there and did not tried to take any proper action
So please kindly take appropriate action..

Got top up on 13th September, activated on 17th September but service was not there for 3 days after complaining in this forum got back, again service is not there for my reliance jio no [protected]. kolkata no, at present iam in Hyderabad telangana. If the service is restored again will be happy. Till now service is not restored, paid 399 for 28+28+28 days package. But service was stopped since 1st October, reason not known. If service is again connected for my reliance jio no [protected] will be happy.
[protected]@gmail.com