Reliance Jio Infocomm Complaints & Reviews

Jio ki sabse kharab service he mene 399 ka recharge kiya jo 7 din ke bad mere outgoing call band kar di fir costume care par call kiya jis pe muje 149 ka fir se recharge karne ko kha or jisme 3 month fir se suru ho jayegi 149 ke recharge ke 28 days ke bad meri fir se outgoing call band kardi ab bolte he fir se recharge karwao baki outgoing chalu nhi ho skti

On 24th august i tried to book jio phone. I tried twice, in both transactions, on you server, message was there as "transaction failed". On 25th august i called jio customer care, your representative asled me to book another phone, and asked me, " not to worry, your money for both the transactions will be refunded." Now on my jio its showing three vouchers. And now your care ppl are talking senseless things, why should i go and find ppl to transfer it. Mr. Zheeshan Ahmed was very proud after misbehaving . And Refund my money for both the transactions done on24th august, 2017.

Respected sir,
With respect I would like to inform that we have faced continuously bad network, complain Jio care and also [protected]@jio.com,
But totally failure, could not help us, , they give me false hope.
They give me new site id for installed :I -WB-SNMK-ENB-9021, my complain request id SR00000AAQUI,
They said a new site planned to live on within 30sept, 2017, , but couldnt solve our problem, , we, the villagers wait for your conversation against reliance Jio, ,
We also complain sandipan.[protected]@ril.com, , but totally waste, , could not contact with us...
Please help us...

My first email to phonepe:
—
My recharge to jio number was not successful. I went to the site and paid using phonepe: the amount deducted from my account but i didn't receive a confirmation for successful recharge.

Transaction id : icif77f23e2da0d434ea0c6d81ecc2c129c
—
Then i received reply from phonepe customer support.

Hi gautam,

Greetings from phonepe!

Ticket id: 2149910.

Transaction id: icif77f23e2da0d434ea0c6d81ecc2c129c.

We apologize for the inconvenience caused.

The transaction is successful & the amount of rs 399 has been successfully transferred to the beneficiary's bank account.

We request you to check the beneficiary's bank account statement with reference to the utr number:[protected] to confirm the credit.

For any assistance, please feel free to reach out to us.

Regards,
Phonepe.

—

Then i contacted reliance jio support many times using calls and emails and here is the reply from them.

Dear mr. Saini,
Thank you for your enquiry with regards to the recharge of rs. 399/- and sharing the details.
As per system check, and the details provided i am not able to trace the any recharge on your jio account performed between 16th to 17th september 2017.
I would request you to contact the payment source for the clarification in case declined.
Also can claim for the refund if the amount was deducted from the account.
For further assistance feel free to write to us at [protected]@jio.com
Thank you
Prashant hirve
Team jio

— original message —
From: [protected]@yahoo.co.in
Date: 09/23/2017 02:11 pm
To: [protected]@jio.com
Subject: re: fw: my last recharge was not successful - [protected] [#10149740]

My concern is about recharge of 399.00 rs done on 16 sep.

My details are
Date of birth:[protected]
Alternate contact number: [protected]
Father's name: vijay kumar
Last 4 digits of your proof of identity/proof of address: that should be aadhar card: last digits: 0253
Thanks,
Gautam

—

I am fed up of the bounce back from both the companies. My money is gone and no one is going to provide me the correct solution.
Neither of the company is going to take this as an issue and provide me the refund or recharge my number with the proper amount.

Some action needs to be taken against both the companies. I have all the email discussion from both the companies.

Gautam saini
[protected]
[protected]@yahoo.co.in

Service centre located in address-exchange road, kachi chawni, jammu, j&k use to talk to customers in a very arrogant way
It is very important to take proper action against them
People working there don’t take customer’s queries seriously
The owner of the shop was himself there and did not tried to take any proper action
So please kindly take appropriate action..

Got top up on 13th September, activated on 17th September but service was not there for 3 days after complaining in this forum got back, again service is not there for my reliance jio no [protected]. kolkata no, at present iam in Hyderabad telangana. If the service is restored again will be happy. Till now service is not restored, paid 399 for 28+28+28 days package. But service was stopped since 1st October, reason not known. If service is again connected for my reliance jio no [protected] will be happy.
[protected]@gmail.com

I have bought jiofi router m2 on 21/09/2017

Article id:[protected]
No/imei:[protected]
Tax invoice no: jkar[protected].

It worked well for the first few days. For the last 2 days its battery is not getting charged. The internet works fine if connected directly to power.

My guess is that the battery is defective.

Could you please check and replace the device or the battery.

Company details:
Reliance retail limited tax invoice seller/consignor
Reliance retail ltd,
C/o sy no 54/1, nandihalli village, 55th km stone, nh - 4 tumkur road, oordigree hobli taluka tumkur,
Kar 572101
State code : 29
Gstin:29aabcr1718e1zl

Pankaj dixit
Bangalore

Dear Sir,
I am having the issue of irregular data for the past few months. As I talked to the Customer Care representative named Babu of Jio. He told to raise the complain in jio feedback. I am also sending the screenshot of my jio app. Look in the morning since I have not used Internet and it is showing “your data is left 616.18 MB and will renew in 15hrs.” First how come without using so much data is used and secondary why it will renew in 15hrs when it should be renew in 12hrs according to current time. Moreover I always receive sms saying your data will renew after 2am. Plz look into the matter and rectify it ASAP. Thank You

I have a jio connection. My no. Is [protected] Iam using my jio connection from begining. But I am not getting internet speed through my mobile. Severally I complaint to the Customer Care of Jio. But not taking any action. So I am puzzled.Speed is showing in kb/s.Therefore requst you to improve the internet speed for use.Customer care Executives told me to complete this difficultied needed 40days.

My jio no [protected]. My balance deducted 399/ for online recharge. Bank ac balance deducted but recharge benefits not get so please refund my money. Please. Or i port out my no. And today i talk 5.40 pm cce she didn't help and my cl disconnect. But why. So please look. Feedback need this cce. Please refund 399 or not possible so tell. Then i port out this no

This is the worrest customer care service i have ever seen, i raised request regarding internet issue and they replied like due to heavy traffic in delhi you will not get the internet in next 2 months. My recharge plan is 399/-, i didn't get the service which they have to provide.

I am sure that, in future jio connections will come down due to there worrest service.
No thanks to the team

Dear sir,
This is my complaint that i have take plan of rs.399 for 84 days, net is given per day 1gb, it good, but when i do not use it is removed per day. So why does it happen as the plan validity is of 84 days. You have promised to give net per day it never mens what you have given you will take back, if i save for next day you will remove, why is it so?
Kindly reply.

When i purchased my motorola e4 plus jio promised to offer me prime membership and for recharge of 399 5gb vouchers code. Later i had find out they are fraud and cheating customer by offering base less offer. Neither they are giving prime membership nor the 5 gb gata to use. I can't use 5 gb because my phone has to be mi phone. I recharged my jio number from moto e4 plus and they are saying imei no of mi phone is registered. How it is possible. I want to use 5 gb data anyhow. Take back the current # mi 5 gb data and provide me new voucher code for moto e4 plus. My jio no [protected]

I have just bought jio sim and a wifi device 2 hours back and trying to surfing or googling but i have failed to do so.

It is worst than 2g. Such a pathetic network i have never seen in my life.

Jio number - [protected]
Device - wifi ssid : jiofi2_00e88c

Contact number - [protected].

Kindly return my money back. This is a complete waste of money and trust.

Trai should impose penalty on jio.

Kindly revert urgently.

Abhishek

Your Company send a msg ([protected]) you MNP in jio and get free unlimited Call and 1 gb daily ..but now not received any benefit. I many complain in care and jio customer care. But not resolved my problem. I Attached your sent msg. .. otherwise your Company not any response / not received benefit i will Fir Cache of fraud

I had tried to recharge my Jio mobile for Rs. 399/-through BILLDESKutil Order #JPT[protected] on Sept 10, at 02.01PM from my Paytm,
The WalletTxn.ID:[protected].
But payment was not received by Jio for my mobile recharge as I came to know from Jio cust. Care executive. So please refund the amount to Paytm & obliged.

Regards
Upendra Kumar

Dear sir,
On 22 sep 2017, i purchased a new mobile vivo v7+ through flipkart after exchanging my previous mobile i. E. Mi note 3.in which i received a offer from jio (To avail the benefit o[censored]pto 100 gb of additional 4g data). Same day i put my jio sim ([protected]) in slot no 1 in vivo 7+ mobile and after taking confirmation from jio customer care executive on telephone no 199, i recharged it with rs 309 on 23 sep 2017 at 2303 hrs through myjio apps and redeemed add on voucher of 10 gb at 0012 hrs (As i am already using rs 399 plan and also a prime member since starting).
But i was not able to use that 10 gb data even after the successful activation of add on voucher so when i spoke to jio customer care executive regarding the same issue then he told to do few things like to restart the phone, reset the apn setting to default so i done the same thing but then also am not able to use that 10 gb data after completion of 1 gb daily data limit.
On 24 sep 2017, i put the complaint through myjio apps and after that when i suppose to customer care executive through telephone again then he told me to wait for another 48 hrs for getting the response. But today is 30 sep 2017, till now i didn't get any response or resolution through jio technical department and my problem is remain same.in between whenever i spoke to customer care executive or their senior supervisor through telephone/email, they all give different different silly excuses which is really not acceptable at any cost such as:
1) priyanka gupta through email on 28 sep 17 "as per the system check, i would like to inform you that the voucher add-on of 10 gb is successfully credited on your account".
My reply to gupta mam "i know very well way that the voucher add on of 10 gb is successfully credited to my account but actually the main problem is that i am not able to use that 10 gb data and that's why i put the same complaint." till now no response from her side.
2) altamash shaikh through email on 30 sep 17 "it seems that when you recharged your number the jio sim was inserted in mi max phone hence you got the voucher for mi max phone. I would like to inform you that next time if you recharge your number, make sure the jio sim is inserted in vivo v7+ in order to get add on voucher on vivo v7+".
So here is my reply to mr shaikh which i sent him through mail only "first of all before using vivo v7+, am using mi note 3 (Not mi max) and secondly i purchased this phone from flipkart through exchanged offer means on 22 sep 2017 when i handed over my mi note 3 to flipkart agent after that only he handed over me vivo 7+ (Which you can check with attached flipkart invoice). On 23 sep2017, after putting jio sim in slot no 1 in vivo 7+ mobile and after taking confirmation from your customer care executive on phone (Check yours call details) i recharged it with 309 and after that i got that voucher in myjio app which i redeemed in vivov7+ only so it's my humble request to you please instead of doing assumptions like a godman, it's better if you do your work as an engineer and try to resolve the issue instead of giving free suggestion regarding to use vivo v7+ instead of mi max."
3) on 30 sep 17, jio senior supervisor mr manik called me from [protected] in my jio number and he gave me another surprising and shocking excused is that as i am not able to consume 1 gb daily data limit thats why i am not able to use 10 gb as per his system update.
When i told him to give me yours email id so that i will send him the screenshot of myjio apps where it is clearly indicated that i already consumed 1 gb and after that my speed reduced to 128kbps so he told me to send the same to [protected]@jio.com, its really shocking to see such type of senior supervisor who don't know wat he is speaking to their customer.

Last but not the least, i don't think jio technical team is able to resolve this issue thats why when i told to all of their customer care executive through telephone to refund my rs 309 but they are not ready to refund the amount also which is really disgusting.

Today at 1 pm i went to purchase jio fi router under festive offer today being the last day at the following address :
Jio store - bhanugudi junction, kakinada

Jio store, no. 1 13 53/2, kondayyapalem, sriram nagar, opposite state bank of india, military road, bhanugudi junction, kakinada, east godavari 533003, andhra pradesh.
However the person (Owner) of the stores bluntly told me that there are no stocks of rs.999 router but instead rs.1999 router is available. To my knowledge, jiofi routers are sold at rs.999 during the offer period and there are no separate rs.999 routers. The person was not ready to agree and i have to return back. I purchased the router elsewhere but not in the jio official store. The owner simply to get additional income was cheating on the customers which should not be tolerated

I have writing endless emails to [protected]@jio.Com as well as appellate but only the standard response we do not have the facility to change or deactivate any plans which means now i have to live with it paying a higher rental then what is available in the market

My jio no is [protected] and i am having a stored vouchers in my account for add on of 10gb data on my number. I have redeemed that but i couldn't able to use that. For the same purpose i have raised a complaint for 2 times but no action was yet taken on it. Although when i call jio care and ask them to connect my call to their seniors they just keep on arguing with me and after sometime they doesn't transfer my call to their senior executives. Such type of services make me a loss of lot of my time as well. On the time i call again one executive and ask him to transfer my call to seniors he rudely denied to do so.
I request to please provide me relief for the same as soon is possible.