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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6615
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 237

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R
Romansanthosh
from Visakhapatnam, Andhra Pradesh
Aug 25, 2017
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Address: Visakhapatnam, Andhra Pradesh, 530028

Sir i made pre booking from jio website with the number [protected] and paid 500 through internet banking but i think due to some server error it shows transaction failed but i got message that money is deducted from my account but i didn't got confirmation from jio sir please refund my money sir and so many people are facing same problem please see this sir
My number is [protected]
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    H
    Hari Satya Sai Korikana
    from Hyderabad, Telangana
    Aug 25, 2017
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    Address: Hyderabad, Andhra Pradesh, 500090
    Website: Jio. Com

    Hi jio team,
    I tried to book from my both numbers
    [protected]
    [protected]
    Both times payment was done and debited from my kotak account of Rs1000. But transaction was failed shown, booking was not done. Kindly do the needful to revert back my money so that i can pay to my jio mobile
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      H
      H Shashanth Iyc II
      from Hyderabad, Telangana
      Aug 25, 2017
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      Address: 500036
      Website: www.jio.com/en-in/book-jio-phone

      Pre Booking of JIO phone may be the loot by Reliance Jio infocomm.
      As I was in a process to book the phone, at last it was transaction page where I have completed all the credentials and finally it showed transaction failed but the money has been deducted by my bank.
      I want my money back.
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        D
        Dhruvsharma940
        Aug 25, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110030

        I have booked jio phone for 500rs.. Everything is going fine.. But at last the transaction failed occurs.. Also balance of rs 500 is deducted from my pnb account.. I have the transaction id - fv000000zh1g
        My mobile no for which i was booking is [protected]
        Plz resolve my issue for refund my balance asap as i need to book jio phone for earlier..
        +1 photos
        Aug 26, 2017
        Complaint marked as Resolved 
        My problem was not resolved until but site shows that problem has been resolved.. What is this..??? Don't try to cheat me.. I am a student i compromise on other things to book this phone for 500Rs.. And now all such things happening with me.. Plz refund my money that was deducted during the booking process.. I have already submitted the transaction id and mobile no... I again giving the same.. Transaction ID - FV000000ZH1G and my mobile no. for which i was booking is - 9720661122.. Plz resolve my issue asap..
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
        Aug 26, 2017
        Updated by Dhruvsharma940         Now i am worried.. How you can marked my complaint as resolved without solving it.. Plz solve it asap.. You are not supposed to ignore my issue without solving.. Plz refund my money..
        Aug 26, 2017
        Updated by Dhruvsharma940         I can't understand all this.. I just want the refund for 500Rs that was deducted during phone booking.. Transaction ID - FV000000ZH1G
        Mobile No. - [protected]
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          V
          venugopal chintaguntla
          from Bengaluru, Karnataka
          Aug 25, 2017
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          Address: 560097
          Website: Jio.com

          I have booked jio phone and paid 1000 rs from upi sbi and no notification from jio. So, i thought it's a server error. But after some time i get the mail of deduction of 1000 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
          Thank you
          Mobile no. From which i have booked-[protected]
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            K
            Kumar bissu
            from Delhi, Delhi
            Aug 25, 2017
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            Address: New Delhi, Delhi, 110092

            Sir,
            Yesterday, i was booking jio phone, balance of 500rs debited from union bank debit card but did not get any confirmation msg.

            Screen was showing transaction failure an id was fv000001mafd.

            [protected] this is number which i had submitted.

            A. Now what shoul i do?
            B. Do i need to book again?
            C. If yes then how would i get my deducted money?

            Please solve the issues.

            Thank you
            Warm regards,
            Bishwajit
            Jio user
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              A
              Arvind.B
              from Chennai, Tamil Nadu
              Aug 25, 2017
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              Address: 605004

              When i am trying to book jio mobile in online. While completing the payment gateway process i' be entered otp pin for transaction and suddenly website stop responding and also rs.500 deducted from my account, but didn't get any confirmation of booked status from jio. But i got confirmation of debited amount for jio mobile from my account. Will u guy's plz confirm whether i' ve booked the mobile or not, if not then when i 'll get my money back into my account.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                E
                Ersat Ali
                from Delhi, Delhi
                Aug 25, 2017
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                Address: Gurgaon, Haryana, 122006

                On- 24/8/2017 i booked jio phone mobile from jio.com jio official website. then i payment through upi QR code scen payment is complite & Rs. 500 is debited from my A/c but i have not recived any booking id & no any confirmation sms..
                +2 photos
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                  N
                  Nohid Shikalgar
                  from Pune, Maharashtra
                  Aug 25, 2017
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                  Address: Pune, Maharashtra
                  Website: www.jio.com

                  Hello,
                  I'm trying to book jio phone but after completing the payment gateway process I've entered OTP as well and suddenly website stop responding, and also ₹500 deducted from my account, will you guys please confirm whether I've booked phone or not, if not then when I'll get my money back. Or else you guys can rebook, I've the SMS confirmation of debited amount.

                  Thank you
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    F
                    Fenil Khatiwala
                    from Vadodara, Gujarat
                    Aug 25, 2017
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                    Address: 395017
                    Website: My jio app

                    I prebooked jio phone at 7:25pm on 24/08/17 from myjio app with my airtel mobile number. I paid ₹500 with my paytm account. ₹500 got deducted from my paytm account in the name of billdeskutil but myjio app didn't show me any booking id or confirmation of my order. I didn't even receive sms for successful order placement from jio. The only proof i have is the transaction id of paytm.

                    Paytm transaction id: [protected]
                    +1 photos
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    Aug 25, 2017
                    Updated by Fenil Khatiwala                     I prebooked jio phone at 7:25pm on 24/08/17 from MyJio app with my airtel mobile number. I paid ₹500 with my paytm account. ₹500 got deducted from my paytm account in the name of BILLDESKutil but MyJio app didn't show me any booking ID or confirmation of my order. I didn't even receive sms for successful order placement from Jio. The only proof I have is the transaction ID of paytm.

                    Paytm Transaction ID: [protected]

                    Aug 25, 2017
                    Updated by Fenil Khatiwala                     Either make my order done or help me get my refund.
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                      N
                      nikhilgarg_leo
                      from Kolkata, West Bengal
                      Aug 25, 2017
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                      Resolved

                      Address: Ghaziabad, Uttar Pradesh, 201014
                      Website: www.jio.com

                      I have booked jio phone and paid 500 Rs from HSBC Credit card but Connection to server failed error appeared after payment screen. So, I thought it's a server error. But after some time I get the mail of deduction of 500 rupees from my credit card account. But I haven't get any confirmation message or online bill from Jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                      Thank You
                      Mobile no. from which I have booked-[protected]
                      Aug 25, 2017
                      Complaint marked as Resolved 
                      Receiving fraudulent calls that I am directly going to report to local Police with a copy to Cyber Crime cell.
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        S
                        shintrea
                        from Mumbai, Maharashtra
                        Aug 25, 2017
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                        Address: Mumbai City, Maharashtra, 400050

                        I have, today, on 24.08.2017, booked two mobile phone sets, from my m. No. [protected] and paid rs. 1000/- and from my m. No.[protected] booked one mobil and paid rs/500/-
                        Aii rs.1500/- has been debited from my bank account.
                        My e-mail id is - [protected]@gmail.com and above two mobile numbers of jio.

                        Pl let me know if my order is booked, inform me the ituation what so ever and obliged.
                        Thanking you
                        Regards
                        Arunshintre
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                        View replies
                        i have booked jio mobile. iam not received conformation message.

                        amount has debited form account. my mobile number is [protected]
                        mail id: mohan.[protected]@gmail.com
                        Reply
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                          S
                          Shail522endra
                          from Unnao, Uttar Pradesh
                          Aug 25, 2017
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                          Website: Jio official site

                          I have booked jio phone and paid 500 rs from sbi debit card but transaction failed. So, i thought it's a server error. But after some time i get the mail of deduction of 500 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank you
                          Mobile no. From which i have booked-[protected]
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
                          View replies
                          I have booked the Jio phone and through Jio app with mobile number [protected], money deducted from my Paytm but haven't received any confirmation, pls help and do the need full
                          Reply
                          Romansanthosh's reply, Aug 25, 2017
                          Did your money got refunded
                          Romansanthosh's reply, Aug 25, 2017
                          Did u got any call from jio
                          Abhilash Gottumukala's reply, Aug 26, 2017
                          Neither money has got refunded nor got a call from Jio pls help
                          no sir, money has not refunded to me. Also i have not got any call or confirmation message or online bill from jio.
                          please resolve this issue as soon as possible.
                          Reply
                          I am getting call from some unknown person and asking to share may card details and he is asking to share my OTP also can I give ...!
                          Reply
                          These are fraud call. Do not share your card detail and otp.
                          Reply
                          I have booked jio phone and paid 500 Rs from SBI Net Banking but transaction failed. So, I thought it's a server error. But after some time I get the mail of deduction of 500 rupees from my bank account with transaction reference number IGABWWJKT9. But I haven't get any confirmation message or online bill from Jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank You
                          Mobile no. from which I have booked-[protected]
                          Reply
                          I have booked jio phone and paid 500 Rs from paytm but transaction failed. So, I thought it's a server error. But after some time I get the mail of deduction of 500 rupees from my bank account. But I haven't get any confirmation message or online bill from Jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank You
                          Mobile no. from which I have booked-[protected]
                          Reply
                          I have booked jio phone and paid 500 Rs from Vijaya Bank Debit Card but transaction failed. I got a message of deduction of 500 rupees from my bank account with transaction remarks as POS/Mumbai M/RELIANCEJIO/[protected] . But I haven't get any confirmation message or online bill from Jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank You
                          Mobile no. from which I have booked-[protected]
                          Reply
                          I have booked jio phone and paid 500 Rs from axis bank Bank Debit Card but transaction failed. I got a message of deduction of 500 rupees from my bank account with transaction remarks as Pur/RELIANCEJIO/mumbai/reliance jio/seq no[protected] . But I haven't got any confirmation message or online bill from Jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank You
                          Mobile no. from which I have booked-[protected]
                          Reply
                          I booked reliance JIO phone from reliance jio website and as a part of booking amount was deducted from my SBI account but it's showing transaction failed message on the screen after complete payment.

                          My Transaction Id is FV000001LU27.
                          Mobile number: [protected]
                          Delivery Pincode : 380013.

                          could you please confirm my booking status and give me transaction confirmation in email.
                          Reply
                          I booked reliance JIO phone from reliance jio website and as a part of booking amount was deducted from my account but it's showing transaction failed
                          Reply
                          Same here
                          I tried to book a phone yesterday., the money got deducted from my SBI account but its shows the transaction failed. But what I got are some IDs.
                          If you want your transaction IDs from Jio open the exact transaction failed URL from your browser history and carefully read it.
                          You will get a bunch of ID's like FVXXXXX... and some IDs .
                          Note it down for further reference.
                          Reply
                          I booked Jio phone with wrong number. How can i get phone. Please clarify me.

                          Thanks,
                          Venkat
                          [protected]
                          Reply
                          I have booked a jio phone and done payment using paytm, my money get deducted but I didn't get any message nor any confirmation booking call .

                          Please resolve my issue
                          Booking done with number : [protected]
                          Reply
                          I have booked a jio phone and done payment using SBI Debit Card, my money get deducted but I didn't get any message nor any confirmation booking call .

                          Please resolve my issue
                          Name : Chittaranjan Sahoo
                          Booking done with number : [protected]
                          Reply
                          Myself MD AZIMULLAH. from. Kolkata
                          I booked my JIO PHONE yesterday attached around 9 pm...due to sheer or blunder mistake of mine.. I typed a mobile no...of someone else's ie [protected]...instead of my own jio no..ie.. [protected]...my transaction status showed SUCCEESSFUL and. My bank amount of rupees 500..got deducted... I did not get any sms orrr any confirmation that using my jio app I have made any booking.. I am trying to transfer or cancel my booking through my jio app by clicking on manage booking option.. But my. Voucher shows. Empty. Plz resolve my issues and transfer this booking mistakenly done into. My name and my own jio no.which is. [protected]. I am. Very much tensed and worried since yesterday night
                          Made booking from my jio. No
                          [protected]
                          Thanking you.. Hope I will get JUSTICE done
                          Reply
                          I have booked jio phone and paid 500 rs from sbi debit card but transaction failed. So, i thought it's a server error. But after some time i get the mail of deduction of 500 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.

                          T ID FV000000XY3L
                          Booked from [protected] as a woner

                          Regards,
                          Chaitanya
                          [protected]
                          [protected]@gmail.com
                          Reply
                          Dear Sir/Mam
                          I have booked jio phone and paid 500 rs from PNB Devid card but transaction failed. So, i thought it's a server error. But after some time i get the sms of deduction of 500 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank you
                          Mobile Number [protected]
                          Area Pin Code- 284001

                          jio phone booking transaction failed but money deducted from bank account - Comment #2830879 - Image #0
                          Reply
                          Hello everyone... jio has just taken our orders ... they still didn't packed our ordered phone..

                          Just track your mobile through myjio app,
                          Just install the app, click on manage your orders and full your ordered phone number ... it will show you Jio mobile for which you have paid money

                          You call follow up your mobile from app,
                          But present your order is just placed, you will get msg when mobile was going to ship
                          Reply
                          #Solution

                          Hello everyone... jio has just taken our orders ... they still didn't packed our ordered phone..

                          Just track your mobile through myjio app,
                          Just install the app, click on manage your orders and full your ordered phone number ... it will show you Jio mobile for which you have paid money

                          You call follow up your mobile from app,
                          But present your order is just placed, you will get msg when mobile was going to ship
                          Reply
                          i have tried to book jio phone but my transaction failed but money got deducted from my account i have made payment through upi and my transaction id is ICI8db4127ec6364bc59cfe82e47efe8178 please solve this issue
                          Reply
                          I have booked jio phone and paid 500 rs from sbi debit card but transaction failed. So, i thought it's a server error. But after some time i get the sms of deduction of 500 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
                          Thank you
                          Mobile no. From which i have booked-[protected]
                          Reply
                          I have booked jio phone and paid 500 rs 2 times from sbi internet banking but transaction 1-successful but any information (SMS) not found my booking mobile no., 2- Not to be found any Information . So, i thought it's a server error. But after some time i get the mail of deduction of 1000 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible.

                          My. Mobile No.-[protected]

                          Regards

                          Prashant Parida
                          Reply
                          Sir, i booked Jio mobile on 24 Aug at 19:35 hrs and Rs 500/- paid vide credit card. However the amount was debited from my credit card but not got any Transaction ID or Voucher in regards of this. I booked by my mobile number [protected]. Please do needful action of above transaction or advice me for further action.

                          From,
                          Bal krishna Rao
                          [protected]
                          [protected]@gmail.com
                          Pin code -226002
                          Reply
                          Mistakenly i booked for wrong no i.e [protected] . It do not belongs to me now. Payment is successful with :
                          Transaction ID : FV000002BXTL
                          Pincode: 249402
                          Mobile no : [protected]
                          I want to change that order for my correct number.
                          Kindly revert.

                          jio phone booking transaction failed but money deducted from bank account - Comment #2831630 - Image #0
                          Reply
                          Hallo sir, i have paid rs 500 jio.com for Jio Mobile pre-booking but massage so transaction failed than some time later my balance is dedicated .I have paid amount my Paytm wallet.than II am call Jio care he told me you're amount is refund 48 hour but my balance not received .I have returned call after 48 hour he told your amount not received for jio.com you call Paytm care. Paytm care reply that Paytm send a amount in Jio .com & Paytm not received any amount for Jio .com pls help.
                          Name: Manoj Haldar
                          Mobile no:[protected]
                          Jio Transactions id:FV000000XV2K

                          jio phone booking transaction failed but money deducted from bank account - Comment #2834002 - Image #0
                          jio phone booking transaction failed but money deducted from bank account - Comment #2834002 - Image #1
                          Reply
                          I have tried to book jio phone on 24/8/17 from jio website. Everything was good but after payment done from by Sbi account through netbanking, jio site showed failed transaction and the amount of Rs. 500/- deducted from bank and received by Reliance. After emailing to jio's customer care till date no refund got. Please arrange to refund my money immediately.
                          Reply
                          Anjan Pain's reply, Sep 2, 2017
                          My transaction id FV000000WI2I
                          Mobile number given to book the phone: 8961642570
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                            E
                            ersuresh
                            Aug 25, 2017
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                            Address: 600048
                            Website: Www.jio.com

                            I have book a new phone jio 4g on jio.com but my payment is deducted from my account but conformation message not received so for please solve the problem and amt to be credited in my sbi account.my mobile no.[protected]. Amt debited from
                            Sbi net banking transaction id.
                            IGABWWTYK9 Amt.500
                            Jio mobile order transaction id.
                            FV000001WH20
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                              D
                              debasis bhuyan
                              from Bengaluru, Karnataka
                              Aug 24, 2017
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                              I have tried to book the jio phone on aug 24, 2017 and the payment through net banking (Sbi) was successfully deducted rs.500/- from my bank account...

                              There was a notification from jio that
                              Your transaction failed
                              Your transaction id is fv000000wubi

                              On my net banking a/c it's showing that on 24-aug-2017, rs.500/- transfer to inb reliance jio infocom bill_rejioi payments with ref. No. Jsbi[protected]igabwwbfh5

                              This is a complete deficient service from your end.
                              Pls review the matter and arrange to revert the payment to my sbi bank account urgently for which i shall remain obliged.
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
                              View replies
                              When we are talking about digtel India, modernization India, super power of global, when we reached to moon. But as of now my home town in my village still getting 00.11 KBPS Internet by JIO is this really 4g service ? When I have compline about it 6 month before they have same said the same Ans " we are working on it we are going to fix it ASAP " today again I have complained about it but god knows when this THERE ASAP will come. Seriously one word to Jio team Ua also in same way to Airtel. Vodaphone when we India trusted on you u should gain that trust my compline no is - Mr00nxxtey and m sending you the screenshot of present network connectivity

                              phone booking.. payment failures... money deducted - Comment #3506646 - Image #0
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                                div8791
                                from Vikasnagar, Uttarakhand
                                Aug 24, 2017
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                                I was booking jio phone from my jio app and after doing payment from paytm the app does not give any information about my order as well as no notification has been given by jio that your order is confirmed or not. If my order was not placed they should refund my payment or they should complete the order. This all happens today i. E., 24/08/2017 at 7:45 pm.
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                Aug 25, 2017
                                Updated by div8791                                 No action has been taken by paytm or jio.
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                                  A
                                  akbar9023
                                  from Mumbai, Maharashtra
                                  Aug 24, 2017
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                                  Address: 413736

                                  Jio Mobile boking and payment succeed and not SMS received boking mobile and payment deduct my account plz help me registered mobile no [protected]
                                  +4 photos
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                                    vishu29
                                    from Jaipur, Rajasthan
                                    Aug 24, 2017
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                                    DEAR SIR,
                                    I am vishal saxena my booking number is [protected] and my delivery code is 313001 and my issue is my transaction was successful while booking RELIANCE JIO PHONE and the payment was debited through debit card payment, and there is null showing in place of transaction id and now in my bookings i dont have any details of phone booked or any type of voucher numbers and i dont have any message either on my mobile from RELIANCE JIO

                                    bank:- hdfc bank
                                    date and time of transaction :[protected] and time is 21:04:39

                                    so kindly solve my problem sir
                                    thanking you sir

                                    REGARDS
                                    vishal saxena
                                    [protected]
                                    +1 photos
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      A
                                      Amar Ishift
                                      from Hyderabad, Telangana
                                      Aug 24, 2017
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                                      Address: 500039

                                      I have tried to book the jio phone and the payment through net banking (Sbi) was successfully deducted rs.500 from my bank account...
                                      There was a notification from jio that the payment failed.
                                      The transaction id is fv000001m7ou
                                      Very bad service from your end,
                                      Pl review the matter and arrange to revert the payment to my federal bank account.

                                      Thanks
                                      Amar
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                        Prabhakaran Pillai
                                        from Bengaluru, Karnataka
                                        Aug 24, 2017
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                                        Address: 560075

                                        I have tried to book the jio phone and the payment through debit card was successfully deducted rs.500 from my bank account...
                                        There was a notification from jio that the payment failed.
                                        Again i tried to book the phone and got deducted the payment of rs.500 from m account... To which no success or failure information received.
                                        The transaction ids are ecm/7682/reliancejio/ &
                                        Ecm/6062/reliancejio/ dtd.[protected].35 & 20.43 hrs.
                                        Thus rs.1000 is in suspense due to your website failure.
                                        Very bad service from your end,
                                        Pl review the matter and arrange to revert the payment to my federal bank account.
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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