Reliance Jio Infocomm Complaints & Reviews

On the advice of the company's executive i have done 2 recharge of rupees 399.
Companies executive as informed me that on second recharge i will get the validity of 84 days, on her advice i have done the recharge of rupees 399 and the validity i have received is 28 days.
She has provided me wrong information.

Company has also the call recording of it and they have listened it they only apologizing for it and saying sorry not giving me recharge benefits for 84 days.
As committed by their agent.

My mobile number is [protected].
Expected recharge benefits for 84 days

With regards
Shivang goyal

Dear sir,

I have done wrong recharge on [protected] on 16/08/17 at around 2:30 am. I have done the recharge of rs.399 via amazon pay balance and it is showing payment is successful.

I have done recharge on 16/08/2017 at around 2:30 am. I have attached the image of a successful transaction and also attached the order details.
Order no.- order #[protected]

My number is [protected].
Please reverse this recharge to the correct number.
Please look into the matter and kindly do the needful.

Dear sir,
I am dhananjay mishra. Iam using jio 4g sim in modem with laptop so iam very sad to your service.in my home ground floor not coming any signal and second floor coming very slow signal. I many times try to call jio costumers serwises but untill not solve. Please solve my regards my number is [protected]
Vill-sisai uttar tola, post sisai bhore dist-gopalganj, bihar.

Dear sir,

I have done wrong recharge on [protected]. I have done the recharge of rs.399 via amazon pay balance and it is showing payment is successful.

I have done recharge on 16/08/2017.
Order no.- order #[protected]

My number is [protected].
Please reverse this recharge to the correct number

Dear sir,
I have done wrong recharge on [protected]. I have done recharge of 399 rs via paytm application. And it showing payment is sucess. I have done recharge on 17 august 2017. Paytm transaction id is [protected]. My number is [protected]. Please reverse this recharge to the correct number as soon as possible.

Wiithreferance to the above i have already paid rs.399 for my jio 3no as follows through my sbi credit card but jio service[ outward calls barred, internet speed reduced]

.[protected]-rs.399 on07/0/2017 ref no. Br0000alfkwk
.[protected]rs.399 on 07/08/17 ref no. Br0000algdzf

.[protected] rs399 on10/08/17 refno. Br0000aul9y4

Rajendran. P
18/08/17

I have 2 jio card. There is no network at harij (Patan). And another problem is regarding poor connectivity at chanasma (Patan). My account number is[protected]. This type of problem create daily. If i want to use jio net i must have to came out of house. I am living at chanasma and my job is at harij. My phone model is mi readme note-3 which is support 4gvolte. And second phone is lenovo 3g volte supported.

Please do the needful immediately.

I have your number[protected] i am already getting prime membership 99 and plus recharge 303 and i'm getting voice calling and 1 gb data till 17 of august 2017 after the due date i am doing the recharge 399 dated 16 august 2017 my recharge it is successful and getting message in my registered email address and confirmation sms in my mobile number but after the recharge i am not making any type of call incoming and outgoing and my jio number please resolve my problem and continue my service regarding[protected]

Mob. [protected] i recharge[protected] u give 5gb voucher i call jio care voucher validity she told me u r voucher validity is last recharge validity is voucher validity after i ridim and thay give me 5 gb data but 17-08-17 i chack data was gone i call jio care thay told me ur voucher 16-08-17 expire but plan validity 9-11-17give data back.

Yestrday morng, i made a recharge of rs.399 for my jio no, on my jio app. I was logged in 2 app wid my wifi dongle no. & i wanted to recharge my phone no. So l clicked on 'recharge for anothr no.' entered my mobile no. & did d recharge. Bt dey rechargd my wifi no. & on complaining they r not transfering it or giving any oth. Help bt its their fault

I am submitting a complaint that jio infocomm did not provides refund / transfer.

Dear mr. Krishnamurthy,

We are sorry about the inconvenience.

I regret to inform you that we do not have the provision to refund or transfer the recharge once done and credited to a jio number.

Please feel free to write to us at [protected]@jio.com or visit www.jio.com

Thank you,

Rahul verma

Team jio

— original message —
From: [protected]@gmail.com
Date: 08/16/2017 08:34 pm
To: [protected]@jio.com
Subject: re: transaction id is br0000b4ui21 phone number correction [#9022641]

Recharge was done to a
Jio number [protected] wrong number (It was not typed by me it was displayed as default i didnot noticed while recharging)

My actual number [protected]. (Correct number)

Transaction id : br0000b4ui21
Recharge amount : rs. 399
Date : 13/08/2017
Recharge through : jio.com
Payment mode: credit card
Bank : sbi

Thank you

On wed, aug 16, 2017 at 7:18 pm, jio care wrote:
Dear customer,

Thank you for contacting jio.

We understand that you are unable to view the recharge on myjio app.

If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires.in this case, the queued recharge can be checked on your account statement under ‘upcoming plan’ section. Account statement can be downloaded from myjio app.

If the recharge is not visible under myjio home screen as well as in the account statement, we request you to check your bank account / ewallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/ewallet for checking the refund status.in case the money isn’t refunded, please reply to this email with the following details:

Payment transaction /reference id (Usually starts with ‘br’):
Recharge amount:
Date & time of recharge:
Recharge done through (Jio.com, myjio, jiomoney, etc.):
Payment mode (Example: jiomoney/credit card/debit card/ net banking):
Name of the bank (Example; hdfc, sbi):
If you need further help/support, you can call us on 199 from your jio number or[protected] from any other number (Toll free) or write to [protected]@jio.com

Thank you,

Team jio

Contents of what i had mail them-
I receive information from your call centre that phonepay is giving 75 cashback. So i recharge from it than i receive information that recharge has failed for mobile no. [protected] (Anil surana) from phone pay.

I recharge on 16.08.2017

I tried to contact your call centre but it but all in vain so i again recharge the no. [protected]. Now i contacted your call centre after waiting for 10 minutes they told that you have done double recharge and for second recharge and you will get only one month instead of 3 months.

I told to refund my money they told no procedure of it. And for second recharges there will be no offers also and no benefit will be available.

Why i would do double recharge and pay for one month instead for 3 month. I tried to lodge complaint but there is no procedure.

Please refund my money otherwise i will take appropriate action.

Attach screenshot of phonepay

My amount is meagure but how many amount they have not refunded of many

My name is mahesh chand upadhyay, and i am customer of reliance jio 4g, i have recharged jio rs.399. Plan in my pnb a/c date 23.07.17.
But i have debeited in rs.1197.in my pnb account.
Pls. Send my remaining amount in my a/c.
I have sent both screen short. What i debited form my pnb a/c
And which massage i got form jio.
I have also sent a invoice of my recharge thiat is got form
My jio app. I didn't get my money in my bank a/c and i am
Continusly doing follow up from 23-july to till now
They didn't give me a positive responce.

Hai sir i am thirupathirao moyya working as a odss in reliance jio infocomm
At srikakulam jc my emp id 1093535 i am joining at 28.10.2016. My employees harsh me from 4th month of my joing and i don get my full salary they are reduced every month finally they are reigned from my job with me on 26.06.2017.

Till to date they are not release my salary for the month of june
I asking every time about my salary sir emp id 1093535
They are not responding
They are not settled my f & f
Til to date i have so many responsibilities on my shoulders i've not paid the room rent from the last two months, i've not sent money back home from the last 3 consecutive months, i never thought i will ever be needed to write you for salary but now it is something which i m desperately waiting for. Please help me i m so depressed.

Dear sir, i have done wrong recharge on [protected]. I have done recharge of rs.399. And it showing payment is sucess. I have done recharge on 17 august 2017. Money transaction id is br0000bq0chx. My number is [protected] (Correct number). Please reverse this recharge to the correct number that is on my number. If you need any details please contact or mail me on my number. Thank you

Dear Team,
i was recharge on wrong no. [protected] this number recharge success but my correct no [protected]. i want to recharge on [protected] so please return or cancelled my transaction Rs 399.00
Date: 16.08.2017
Time: 22:40:15
Transaction ID: JHMP[protected]
Reference no: BR0000BR7146

Dear sir/madam,

I have done a wrong recharge on [protected] of 399/-rs via paytm and it was showing as payment is successful.

I have done the recharge on 15 aug'17, 11:36 am. My number is [protected]. Please refund/transfer this recharge back to my paytm account/correct mobile number.

Pfa for my invoice from paytm on the same. Below are my complete details.

Payment mode : paytm
Paytm a/c number : [protected]
Paytm order id : [protected]
Operator reference number : [protected]
Wrong mobile number : [protected]
Correct mobile number : [protected]

Please do the helpful. Please let me know if you require any other information.

Thanks.

Iam jio customer having mobile no[protected]. Lam facing network issues with jio. Iam reside in marutharoad. Distance 5km from palakkad district town. Kerala. Here jio has very poor network & data speed. But other companies such as bsnl&idea has much better signal strength & speed. Many many times l called customer care representative. But always they told we are doing work for tower in two weeks. But after several weeks continuant this problem. Ian not satisfied this answers. Please solve this problem. Otherwise i will left from this connection. Immediately. Darsan

Dear sir; by mistake my sister recharge wrong jio no. [protected]

Full details:-"payment confirmation

Your request for recharge has been submitted successfully.


Your payment using
Netbanking
For transaction id
Jpmc[protected]
Has been taken on
16/08/2017, 14:14:04.
We are processing the same and you will be notified soon.

Plan name
Benefits
Total*
Jddd 399
Benefits of 399 plan free voice, unlimited data (Post 1gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. Validity: 28+28+28days
` 399
Qty : 1
Reference number :
Br0000blj0rz

Jio number :
[protected]"

I have to cancel this recharge or else reverse it to my no. [protected]

I made a special recharge of rs. 501 for an isd pack. The jio advisor at customer care as well as the jio website mentions the international call rate to saudi arabia to be around rs. 5 per min after making a recharge of isd pack. Though when i called to saudi arabia at code 966, the balance was deducted at more than rs. 12 per min. Even after contacting jio advisor by sending a series of mails, they were not at all helpful.