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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 238

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D
debasis bhuyan
from Bengaluru, Karnataka
Aug 24, 2017
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I have tried to book the jio phone on aug 24, 2017 and the payment through net banking (Sbi) was successfully deducted rs.500/- from my bank account...

There was a notification from jio that
Your transaction failed
Your transaction id is fv000000wubi

On my net banking a/c it's showing that on 24-aug-2017, rs.500/- transfer to inb reliance jio infocom bill_rejioi payments with ref. No. Jsbi[protected]igabwwbfh5

This is a complete deficient service from your end.
Pls review the matter and arrange to revert the payment to my sbi bank account urgently for which i shall remain obliged.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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When we are talking about digtel India, modernization India, super power of global, when we reached to moon. But as of now my home town in my village still getting 00.11 KBPS Internet by JIO is this really 4g service ? When I have compline about it 6 month before they have same said the same Ans " we are working on it we are going to fix it ASAP " today again I have complained about it but god knows when this THERE ASAP will come. Seriously one word to Jio team Ua also in same way to Airtel. Vodaphone when we India trusted on you u should gain that trust my compline no is - Mr00nxxtey and m sending you the screenshot of present network connectivity

phone booking.. payment failures... money deducted - Comment #3506646 - Image #0
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    D
    div8791
    from Vikasnagar, Uttarakhand
    Aug 24, 2017
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    I was booking jio phone from my jio app and after doing payment from paytm the app does not give any information about my order as well as no notification has been given by jio that your order is confirmed or not. If my order was not placed they should refund my payment or they should complete the order. This all happens today i. E., 24/08/2017 at 7:45 pm.
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
    Aug 25, 2017
    Updated by div8791     No action has been taken by paytm or jio.
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      A
      akbar9023
      from Mumbai, Maharashtra
      Aug 24, 2017
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      Address: 413736

      Jio Mobile boking and payment succeed and not SMS received boking mobile and payment deduct my account plz help me registered mobile no [protected]
      +4 photos
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        V
        vishu29
        from Jaipur, Rajasthan
        Aug 24, 2017
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        DEAR SIR,
        I am vishal saxena my booking number is [protected] and my delivery code is 313001 and my issue is my transaction was successful while booking RELIANCE JIO PHONE and the payment was debited through debit card payment, and there is null showing in place of transaction id and now in my bookings i dont have any details of phone booked or any type of voucher numbers and i dont have any message either on my mobile from RELIANCE JIO

        bank:- hdfc bank
        date and time of transaction :[protected] and time is 21:04:39

        so kindly solve my problem sir
        thanking you sir

        REGARDS
        vishal saxena
        [protected]
        +1 photos
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          A
          Amar Ishift
          from Hyderabad, Telangana
          Aug 24, 2017
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          Address: 500039

          I have tried to book the jio phone and the payment through net banking (Sbi) was successfully deducted rs.500 from my bank account...
          There was a notification from jio that the payment failed.
          The transaction id is fv000001m7ou
          Very bad service from your end,
          Pl review the matter and arrange to revert the payment to my federal bank account.

          Thanks
          Amar
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            P
            Prabhakaran Pillai
            from Bengaluru, Karnataka
            Aug 24, 2017
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            Address: 560075

            I have tried to book the jio phone and the payment through debit card was successfully deducted rs.500 from my bank account...
            There was a notification from jio that the payment failed.
            Again i tried to book the phone and got deducted the payment of rs.500 from m account... To which no success or failure information received.
            The transaction ids are ecm/7682/reliancejio/ &
            Ecm/6062/reliancejio/ dtd.[protected].35 & 20.43 hrs.
            Thus rs.1000 is in suspense due to your website failure.
            Very bad service from your end,
            Pl review the matter and arrange to revert the payment to my federal bank account.
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              S
              Suresh@1982
              from Adoni, Andhra Pradesh
              Aug 24, 2017
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              To day iam booking two mobiles through jio web site. My mobile numbers [protected] and [protected]. The required amount of rs. 1000/- was also paid to inb reliance jio infocom bill_rejioi payments through net banking and the same amount deducted in my account vide reference number lsbi[protected]igabwwsbp7. But conformed message and coupon number was not received from the jio mobiles.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                A
                ashusidd12
                from Varanasi, Uttar Pradesh
                Aug 24, 2017
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                Address: Allahabad, Uttar Pradesh

                Dear sir/madam,

                Today 24 aug 2017 i have booked a jiophone through jio.com on pc and made payment through sbi net banking. Rs 500 was debited from my ac. My transaction id is - f000000xo6u
                No confirmation message was recieved on my phone from jio.
                My mobile no [protected]

                Please solve the essue and help me what to do next

                Reagard
                Ashutosh siddharth
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  J
                  jitendrakumar30
                  from Lucknow, Uttar Pradesh
                  Aug 24, 2017
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                  Address: Jaipur, Rajasthan, 302001

                  Dear sir/madam,
                  Today i booked a jiophone and made payment by debit card. The payment was a success and 500rs. Was debited. My transaction id is - fv000000dx7c
                  No confirmation message was recieved on my phone and also there is no jiophone voucher added to my jio account
                  My jio no. Is [protected]
                  Please help me with this big issue

                  Regards
                  Jitendra meena
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
                  View replies
                  I have the same problem.
                  Reply
                  I have tried to book the Jio Phone and the payment through Net banking(SBI) was successfully deducted Rs.500 from my bank account...
                  there was a notification from Jio that the payment failed.
                  The transaction ID is FV000001N19E
                  Very bad service from your end,
                  Pl review the matter and arrange to revert the payment to my Federal Bank Account.

                  Thanks
                  Onkar shivachary
                  [protected]
                  Reply
                  I have the same problem
                  Reply
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                    S
                    spy231997
                    from Shahganj, Uttar Pradesh
                    Aug 24, 2017
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                    Address: Kanpur, Uttar Pradesh, 208025

                    I had ordered Jio Phone using my JiOApp.and at last showed failed transaction with transaction Id -FV000001LYQB and also money has been deducted through my Net banking with this message "Thank you for using State Bank Internet Banking. Your Transaction Ref No IGABWWJHB4 for Rs.500.0 on 24-Aug-17 20:04" So what i have to do now?
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                      K
                      kundam
                      Aug 24, 2017
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                      Address: Udaipur, Rajasthan
                      Website: www.jio.com

                      Sir mene date[protected] ko online jio mobile book kiya lekin ye mobile to book hua nhi lekin fir b mere account se 500 rs ka kat liye gye
                      Mene is MOBILE NO. - [protected]
                      NAME - KUNDAN BALAI
                      PIN CODE- 314032
                      se book kiya tha lekin book hua nhi
                      Kyuki muje na hi koi voucher ya na hi koi msg mila
                      Pese mere account se ktne k bad error bta diya
                      To sir ap jald se jald meri problem ka solution kr mere account me pese vapas filvaye.
                      +1 photos
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                        R
                        Rajiv5577
                        from Agartala, Tripura
                        Aug 24, 2017
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                        Address: Sheikhpura, Bihar, 81105
                        Website: www.jio.com

                        I have book a phone on your site but my payment is deducted from my account bt confirmation message not received. Please solve the problem.

                        "thank you for using your sbi debit card 519xx4840 for a purchase worth rs500.0 on pos reliancejio at reliancejio txn# ku[protected]."

                        Please see the case and solve as soon as possible.

                        Thanking you
                        Regard
                        Rajiv kumar
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          G
                          Gursharanz
                          from Kotkapura, Punjab
                          Aug 24, 2017
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                          Address: Jalandhar, Punjab, 144001

                          Payment deducted from Paytm but transaction failed.
                          Transaction ID : FV00001ME88
                          Date : 24th August, Time : 8.00 Pm.

                          The transaction was for booking jiophone with prebooking amount of 500 rupees.
                          The payment was deducted from the paytm wallet account but the transaction failed message appeared with reference ID, screen shot of which is attached below, but no communication message from reliance jio came !
                          +1 photos
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            P
                            [email protected]
                            from Hyderabad, Telangana
                            Aug 24, 2017
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                            Address: Visakhapatnam, Andhra Pradesh, 531011

                            I ported my airtel network to reliance jio as i heared from my neighbours that jio is speed in browsing and good signal quality than airtel in our location. I paid rs.408 for 3 months period. It provide good signal quality and speed in browsing for 1 month. Now it getting problematic to me from last 3 weeks. When i register a complaint through customer care, they simply told that change your phone settings.
                            But when i went to city (Visakhapatnam) i got good signals and speed in browsing. Then i realised that the problem is with the network. Couple of times i registered the complaints but they are not responding. Can you solve the problem or else please refund 2/3 of rs.408 which i paid to you.
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                              N
                              naresh kochare
                              from Mundi, Madhya Pradesh
                              Aug 24, 2017
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                              Address: 491441
                              Website: none

                              Today we are book new phone rs 500 only payment cut in my account but my new phone order not done...pls.solve the same..for new phone order...so how can we are book new offer phone pls suggest to me . Or credit in my account 500 as soon as possible..
                              +1 photos
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                                S
                                saiharsha vardhan
                                from Hyderabad, Telangana
                                Aug 24, 2017
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                                Address: Mumbai City, Maharashtra, 500092
                                Website: jio.com

                                Today, i booked my jiophone with mobile number:[protected] and after completing the transcation it showed a message that my trnascation is suceesfulll and my transcation id is null.
                                Is my phone booked or not???
                                My money from the bank account is also transferred..
                                After a while i got a message on my screen giving this number:fv000000x4ke.

                                I request jio to inform me whether my phone is booked or not???

                                I have also added picture proofs of files.
                                Thank you,
                                +2 photos
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  V
                                  Vishnu 8081
                                  from Bengaluru, Karnataka
                                  Aug 24, 2017
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                                  Address: Bangalore, Karnataka, 560036
                                  Website: www.jio.com

                                  Hi Jio Team

                                  I booked a jio phone on 24-08-17

                                  While Payment, Transaction Was Failed But,
                                  Money Was Debited from my Account

                                  Can I Know What is Procedure of Getting Back My Money

                                  Thanks
                                  Vishnu
                                  [protected]
                                  +1 photos
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                                    D
                                    Dharmesh Kapuriya
                                    from Pune, Maharashtra
                                    Aug 24, 2017
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                                    Address: New Delhi, Delhi, 110049
                                    Website: Jio cellular

                                    I have ordered a card online and my appointment was scheduled the next day but they didn't came and just called and ask me for if its okay if postponed one day. I agreed but next day the service didnt contact me so i called and she talk very rudely with out any explanation and even no service fulfilling. Its was one of the most irresponsible thing by jio services.
                                    I think you will consider it
                                    [protected] i received call from this number i hope you improve it.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      M
                                      Ms MS
                                      from Mumbai, Maharashtra
                                      Aug 24, 2017
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                                      Address: Mumbai City, Maharashtra, 400059

                                      I'm subscriber of jio prepaid sim.

                                      While selecting the plan, by mistake i have opted the rs 9999, 399 days plan on aug 17th 2017 (Online transaction).

                                      I wanted to opt for the plan rs.399, 84 days.

                                      Hence, i visited ji care center at midc, andheri east. They said there is process to revert. But it is 3 days since i visited them, no action has been taken.
                                      I would request jio officials to acknowledge and take action to resolve it. I can provide further details when required.
                                      Thanks
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      Hi,
                                      When ca I expect response from the relevant team?
                                      Reply
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                                        I
                                        itsmegughan
                                        from Dhariwal, Punjab
                                        Aug 24, 2017
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                                        I accidentally recharged the wrong jio number. The owner of that number was contacted by me. She also wanted the reverse recharge. I called the customer care to inform about this. They said they cannot do it. But all other service providers are able to do it. If both the parties consent to it, why is there a problem. I have the transaction id with me for reference.
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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