Reliance Jio Infocomm Complaints & Reviews

Dear Customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team Jio

***This is a system generated Email. Please do not reply.

Inadvertently I paid Rs.99.00 twice for enrolling into primary membership of my number [protected]. Hence I request you to refund Rs.99.00.
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you. Such instances are rare.

I would request you to contact your bank for further details about the refund of the recharge amount.

Appreciate your time and patience.

For any further assistance, please write to us at [protected]@jio.com

Thank you,

Fazal Malik

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Show quoted text
Mr.Fazal stop giving useless advice. I work in the bank. You cheat. You have taken my money so you should refund. Why small rung employees and peons like you jump into arena. Tell your bosses and refund the amount.
Hide quoted text

On 15 Aug 2017 9:25 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you. Such instances are rare.

I would request you to contact your bank for further details about the refund of the recharge amount.

Appreciate your time and patience.

For any further assistance, please write to us at [protected]@jio.com

Thank you,

Fazal Malik

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/15/2017 05:30 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

You are denying that you have received Rs.99.00 twice. You are telling blatant lies. I can prove it instantly. I paid Rs.99.00 twice inadvertently, both through your websites only to get me registered as primary member. In my bank statement your company name is appearing clearly twice. As you have registered me as a primary member, it is obvious that you have received one Rs.99.00 into your account. Then how come the second Rs.99.00 is not received by you? To my complaint on the same day, your team member promised to refund the amount in due course. Even the same promise is again given to my reminder. Hence now you accept your fault and refund the amount without further delay. I am feeling compelled to propagate against you, when the cost to you may be much beyond Rs.99.00.

On 14 Aug 2017 12:58 p.m., "Achyutananda Brahma" wrote:
Dear Ms.Kuljit,

Please inform whether you have refunded Rs.99.00 or Not? If yes tell me details.

On 14 Aug 2017 12:43 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I regret the inconvenience caused to you.

As per service request number SR00000B85TF regarding Plan activation on your Jio number [protected] has been processed. The recharged plan has been credited on your number.

As informed in one of our previous communication, we do not hold funds post 12 days from the date of transaction.

I appreciate your time and patience.

For further queries, you can write to us at [protected]@jio.com

Thank You

Kuljeet Kaur Arora

Team Jio
--Original Message--
From: [protected]@gmail.com
Date: 08/14/2017 08:16 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Srinivas,

I don't believe that you have not received Rs.99.00 twice as it is clear from my bank statement wherein your company name is appearing as the receiver of the amount twice. Regarding messages with prefixes like BR etc. may be in practice in any other bank. Andhra Bank messages never carry such prefixes. I doubt your enquiry is inconclusive & you do not care to take any pain so that you can gain that amount. I am disappointed. I have decided to bring my complaint into public domain and a bad publicity is imminent against my wish.

On 14 Aug 2017 4:21 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I deeply regret the inconvenience caused to you.

I certainly understand your anguish and disappointment as you did not receive refund for second recharge of INR 99 till date.

As informed in one of our previous communication, we do not hold funds post 12 days from the date of transaction. However to take your complaint further, please confirm whether you received a transaction/reference ID starting from BRXXXXXXXXXX or IPTXXXXXXXXXXX as we are not able to retrieve/fetch any results with the transaction ID that you shared with us earlier (262725 E90042 and 402014 E90043 - Andhra Bank).

Appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or you can also visit our website www.jio.com and check for FAQs.

Thank you,

Srinivas Somayaji

Team Jio.

--Original Message--
From: [protected]@gmail.com
Date: 08/11/2017 08:36 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Irfan your reply is idiotic. For registration of my primary membership, you took Rs.99.00 twice. Now how can you refuse refund? It seems your company plans progress by cheating customers. Bunch of beggars.

On 11 Aug 2017 8:21 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I regret the inconvenience caused to you.

As per update on service request number SR00000B85TF, we would like to inform you that your Rs.99 recharge has been processed successfully on your Jio number and hence we are unable to refund the amount.

I regret to inform you that as per provision once the recharge is done, we are unable to refund the amount to customer.

Thank You

Irfan Baig

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/07/2017 04:49 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I received the following reply from you-
Dear Customer,
Your Service Request number SR00000B85TF regarding Plan activation on your Jio number [protected] has been processed. The recharged plan is now active on your number. If you are not satisfied with the resolution, you can call us on 199 from your Jio number or raise an appeal with our Appellate.
Thank You,
Team Jio

I could not understand. Please inform clearly whether you are refunding my Rs. 99.00 or not?

On 4 Aug 2017 6:43 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I understand your concern about recharge of Rs.99.

We have escalated your issue to the concerned team in order to resolve it on priority. You will receive update on this at the earliest.

I appreciate your time and patience.

For further queries, reply to this mail or visit us at www.jio.com

Thank you

Usamah Ansari

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/04/2017 07:54 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Dear Rajesh

How many 48 hours in total your so called biggest company need to refund my mere Rs.99.00. Shame.

On 3 Aug 2017 10:42 p.m., "Jio Care" wrote:
Dear Mr.Brahma,

Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.

I am re-escalating your case to ensure we resolve it on priority. I request you to please grant us some additional time for the same.

You will get an update within the next 48 hrs regarding the issue.

I appreciate your patience.

Thank you,

Rajesh Jaiswal

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/03/2017 12:46 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Dear Sonam

How many times you will repeat the query? What do mean by exact Bank transaction ID? It is clear that you do not want to refund my claim and use all these alibi to reject. I curse you and your company. You are all thieves. I am going public with my complaint. Don't blame me in future for bad publicity.

A robber company with useless idiot employees like you.

On 3 Aug 2017 12:27 p.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused to you.

I would like to find any details from the provided transaction ID.

I would request you to share the exact Bank Reference ID so that we can assist you further.

Appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank You

Sonam Sharma

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/03/2017 06:51 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Vishal,
Are you not able to see the reference numbers from the statement.
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

They are 262725 & 402014.

On 3 Aug 2017 12:50 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I can understand your concern.

I would request you to help us with the transaction id for both the recharge of Rs. 99 to resolve this issue.

I look forward to hearing from you soon.

For any further assistance, please call us at[protected] or write to us at [protected]@jio.com.

Thank you,

Vishal Londhe

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 05:57 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Azhar,
Again you are a new person entered into the stage. Before asking a query, you should have gone through the earlier correspondence so that you could have got the reply on e-mail dated.08.07.2017. You are compelling me to reproduce the same again as follows. Please see the entries on 02.03.2017 where there are two payments of Rs.99.00 clearly.
Name & Address
Statement Number
A[protected]
Customer ID
10219547
Achyutananda Brahma
Andhra Bank Zonal Office
M-14, Housing Board Colony
Baramunda
Bhubaneswar - 751003
Statement Date Credit Limit (Rs.) Minimum Amount Due (Rs.) Total Amount Due (Rs.)
Apr 01, 2017 1, 00, 000.00 560.00 11, 004.26
Due Date : Apr 20, 2017
Opening Balance (Rs.) Purchases/Charges (Rs.) Payments/Credits (Rs.)
2, 445.39 11, 432.96 2, 874.09
Date Ref Num App Code Narration Currency Source Amount Amount (Rs.)
4373 XXXX XXXX 5002 - Achyutananda Brahma
[protected] Opening Balance INR 2, 445.39
[protected] EU2452 Bsnl Billdesk INR 109.00
[protected] ES2494 Bsnl Billdesk INR 94.00
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00
[protected] Able Rwrd Cashback INR 1, 210.18 CR
[protected] FI0651 Aditya Grocery INR 737.00
[protected] FG3510 Jyothi Health Care INR 1, 450.00
[protected] FN3128 Eastern Power Dist INR 684.78
[protected] FU1223 Irctc INR 564.16
[protected] FT1056 Indian Railway Cat INR 1, 949.53
[protected] FS1168 Indian Railway Cat INR 2, 888.57
[protected] FT1200 Indian Railway Cat INR 484.82
[protected] CY3630 Irctc_Paytm INR 90.00 CR
[protected] CZ3623 Irctc_Paytm INR 90.00 CR
[protected] F73161 Irctc_Paytm INR 214.35
[protected] F83167 Irctc_Paytm INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35
[protected] F73061 Irctc INR 214.35
[protected] F93135 Irctc_Paytm INR 214.35
[protected] F83154 Irctc Ticketing In INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35 CR
[protected] GD2919 Reliance Jio Infoc INR 303.00
[protected] F93135 Irctc_Paytm INR 214.35 CR
[protected] GL0170 Bsnl Billdesk INR 109.00
[protected] GO3828 Bsnl Billdesk INR 290.00
[protected] Pymnt By Ab Stdins INR 1, 055.21 CR
[protected] HB0848 Tata Sky INR 285.00
Spend
Analysis

On 2 Aug 2017 5:00 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I apologise for the inconvenience caused to you.

Please share us the transaction reference number you have received while initiating the transaction.

Awaiting your response.

Thank you,

Azhar Tanwar

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 02:47 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Sajal,

It seems you are a new entrant to this irritating brigade. All Banks do not furnish transaction reference numbers through SMS, which I had already clarified earlier. The reference number received through account statement is already furnished to you many a times. You people had earlier promised twice to refund the amount, which you are now silent about. The amount is debited to my account and definitely credited to your account, which you do not want to refund. May I request that a competent executive of the company take responsibility and stop harrasment by refunding my amount.

On 2 Aug 2017 1:55 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I apologise for the inconvenience caused to you.

I request you to share the exact bank reference ID you must have received through SMS on your Jio number.

Awaiting your response.

Thank you,

Sejal Agarthade

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 01:30 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

You are sending regret messages for deferring refund of my excess payment of Rs.99.00 towards primary membership by 48 hours. Till now I have received 13 such messages. It is just like a habitual street debt defaulter who tries to hide himself from his creditor and if came front to front by bad luck, requests for further time to repay the loan. What a shame on a company claiming to be a pioneer in the field. Do you expect a communication from me abandoning my claim? Your such meaningless excuse messages itself prove that my claim is true. Do not continue to irritate me in such fashion and pay back my claim immediately.

On 26 Jul 2017 7:08 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry to know that you are facing recharge related issue.

I have escalated your case and your reference number is SR00000B85TF.

You will receive an update regarding the issue at the earliest.

You can track your service request status by logging on to www.jio.com or MyJio.com

For further queries you can write to us at [protected]@jio.com

Thank you

Lovina Rodrigues

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 07/19/2017 07:59 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I don't accept your answer to be your part. You better search your account and pay back to me.

On 19 Jul 2017 6:49 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I understand that the benefits of the recharge have not credited your account neither have you received the refund.

I would like to inform you that we do not hold the funds post 12 days from the date of the transaction.

I would request you to get in touch with your bank and ask them to process your refund.

Apologise for the inconvenience this may have caused you.

I appreciate your time and patience.

Thank you

Saif Khan

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/19/2017 05:12 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

If I am not satisfied with your resolution, I may discontinue your sim and alert general public about the mal-practices you are adopting to harass the genuine customers. But first let me know what is your resolution.

On 11 Jul 2017 7:11 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

Thank you for your time.

As per our telephonic conversation, I have raised an SR (Service request) number SR00000AYMAA and forwarded it to our concern team.

Our concern team will get in touch with you within 48 hours.

I appreciate your time and patience.

For further assistance feel free to write to us at [protected]@jio.com

Thank You

Bharat Vaswani

Team Jio.

--Original Message--
From: [protected]@gmail.com
Date: 07/11/2017 10:45 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Amount paid- Rs.99.00 two times.
Date of payment-02.03.2017, time of payment- I don't know, you better ascertain from your account.
It is the amount paid not for recharge but for enrollment of primary membership, which was done through MyJio App in my tablet.
Payment mode- Credit Card
Name of the Bank - Andhra Bank
Bank reference details-
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

Why don't you go through your e-mails dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra acknowledging receipt of the amount twice and promising to refund it in due course.

On 11 Jul 2017 9:38 a.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused.

As I have checked in the system, I can confirm that we have received the amount of Rs. 99 only once.

However, for further clarification, I request you to provide the following details to assist you for the same.

1. Recharge Amount: 99
2. Date & Time of Recharge:[protected]
3. Recharge done through: (Example: JioMoney App, MyJio, Jio.Com)
4. Payment Mode: (Example; Jio Money /Credit Card / Debit Card / Net Banking)
5. Name of the Bank: (Example; HDFC, SBI)
6. Payment Transaction /Reference ID (Transaction ID starts from BR):

Awaiting for your response.

Thank you,
Madhuri Sharma
Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/11/2017 05:12 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Varieties of persons are coming forward to reply but prove themselves to be an irresponsible lot. What do you think? The amount is already credited and I am complaining without checking. What do you mean by saying that incase of multiple deductions, the amount will be refunded. Why have you not refunded and then informed me. Useless correspondence. Do you want Rs.99.00 in alms? Tell me. I shall stop claiming refund.

On 11 Jul 2017 1:28 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you.

In case multiple deductions have been done from your account, the excess payment will be refunded to your account.

I would request you to kindly check with your bank for the refund status.

Appreciate your time and patience.

Thank you

Vignesh Kumar

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 07/10/2017 08:49 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Another person came forward to reply my mail, which is just like rubbing salt on injury. I have been telling that the payments were towards enrollment of primary membership on[protected], where as you are mentioning about recharge. Nobody is clarifying about the admission of double receipt by your team members. What a pity, such a big company is filled with nonsense employees. I expect some responsible executive to come forward and ensure my refund.

On 10 Jul 2017 4:07 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you.

As per your trail mails, I can understand that you are unable to use voice services and your concern, regarding recharge of Rs. 99/- done twice for your Jio number.

I don’t see any recent recharge transaction in our records for the amount which has been debited from your account. I would request you to kindly contact your recharge partner for more information.

I can see that you are using Jio SIM in SM-T355 Galaxy Tab A 8.0 LTE which is a LTE device. Since you are using an LTE device, you will require Jio4GVoice app to make and receive calls. If not installed already, you can install Jio4GVoice app from Google play store.

Also as per recent update, a new software version has been released by Samsung. You can update your phone as folllows.

1. Tap on Apps icon.
2. Tap on Settings.
3. Tap on About device.
4. Tap on Software update.
5. Tap on Update now.
6. Tap on OK.
7. Tap on INSTALL. (After Downloading update)

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank you

Sonali Mali

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/09/2017 08:10 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

What a blatant lie from a company claiming to be the biggest for a poultry sum of Rs.99.00 only. Different persons are replying my complaint asking the same questions again and again.
Are not all the informations you have now asked for available in my latest communication?
Amount paid- Rs.99.00 two times.
Date of payment-02.03.2017, time of payment- I don't know, you better ascertain from your account.
It is the amount paid not for recharge but for enrollment of primary membership, which was done through MyJio App in my tablet.
Payment mode- Credit Card
Name of the Bank - Andhra Bank
Bank reference details-
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

Why don't you go through your e-mails dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra acknowledging receipt of the amount twice and promising to refund it in due course.
It seems you are not in a mood to refund the amount. If you failed, my next communication will be posted through social media with full public knowledge.

p.m., "Jio Care" wrote:
Dear Brahma

I apologise for the inconvenience caused.

As I have checked in the system, I can confirm that we have received the amount of Rs. 99 only once.

However, for further clarification, I request you to provide the following details to assist you for the same.

Recharge Amount: 99
Date & Time of Recharge:[protected]
Recharge done through: (Example: JioMoney App, MyJio, Jio.Com)
Payment Mode: (Example; Jio Money /Credit Card / Debit Card / Net Banking)
Name of the Bank: (Example; HDFC, SBI)
Payment Transaction /Reference ID (Transaction ID starts from BR):
Awaiting for your response.

For further queries reply to this email or visit to us at www.jio.com

Thank you,

Priyanka Bhosale

Team Jio
--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 06:57 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

It is disgusting. You are not believing your own admission of double receipt of the small amount. You are asking for Bank statement of my credit card which is password protected. However I reproduce the statement hereunder. Please see the debits dated.02.03.2017 twice for Rs.99.00.
A shameless person or organisation can only stoop to such a level that too deny a small amount which is given by mistake. Why don't you check your own bank account to get it confirmed? How nasty and mean practices.

Why didn't you solve my second problem of voice call configuration till now?

Andhra Bank Building, 2nd Floor, Koti, Sultan Bazaar, Hyderabad 500 095. Phone:[protected], 20. Fax:[protected], Toll FREE NO :[protected].
CREDIT CARD STATEMENT

Note : Making only the minimum payment every month would result in the repayment stretching over years with consequent interest payment on your
outstanding balance.

Name & Address
Statement Number
A[protected]
Customer ID
10219547
Achyutananda Brahma
Andhra Bank Zonal Office
M-14, Housing Board Colony
Baramunda
Bhubaneswar - 751003
Statement Date Credit Limit (Rs.) Minimum Amount Due (Rs.) Total Amount Due (Rs.)
Apr 01, 2017 1, 00, 000.00 560.00 11, 004.26
Due Date : Apr 20, 2017
Opening Balance (Rs.) Purchases/Charges (Rs.) Payments/Credits (Rs.)
2, 445.39 11, 432.96 2, 874.09
Date Ref Num App Code Narration Currency Source Amount Amount (Rs.)
4373 XXXX XXXX 5002 - Achyutananda Brahma
[protected] Opening Balance INR 2, 445.39
[protected] EU2452 Bsnl Billdesk INR 109.00
[protected] ES2494 Bsnl Billdesk INR 94.00
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00
[protected] Able Rwrd Cashback INR 1, 210.18 CR
[protected] FI0651 Aditya Grocery INR 737.00
[protected] FG3510 Jyothi Health Care INR 1, 450.00
[protected] FN3128 Eastern Power Dist INR 684.78
[protected] FU1223 Irctc INR 564.16
[protected] FT1056 Indian Railway Cat INR 1, 949.53
[protected] FS1168 Indian Railway Cat INR 2, 888.57
[protected] FT1200 Indian Railway Cat INR 484.82
[protected] CY3630 Irctc_Paytm INR 90.00 CR
[protected] CZ3623 Irctc_Paytm INR 90.00 CR
[protected] F73161 Irctc_Paytm INR 214.35
[protected] F83167 Irctc_Paytm INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35
[protected] F73061 Irctc INR 214.35
[protected] F93135 Irctc_Paytm INR 214.35
[protected] F83154 Irctc Ticketing In INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35 CR
[protected] GD2919 Reliance Jio Infoc INR 303.00
[protected] F93135 Irctc_Paytm INR 214.35 CR
[protected] GL0170 Bsnl Billdesk INR 109.00
[protected] GO3828 Bsnl Billdesk INR 290.00
[protected] Pymnt By Ab Stdins INR 1, 055.21 CR
[protected] HB0848 Tata Sky INR 285.00
Spend
Analysis
Cash Fuel Hotels Jewellery Departmental Hospitals Railways Others
0.00 0.00 0.00 0.00 737.00 0.00 7, 173.18 3, 522.78
Message of the Month
Please Update your latest Address in case of any change by reply mail. Please Ensure that Credit Card Payments should reach on or before
due date i.e[protected] to avoid Late Payment Charges.

On 8 Jul 2017 6:30 p.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused to you.

I would request you to share the bank statements or Transaction ID for both of your recharges for further investigation.

Appreciate your support and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank You

Sonam Sharma

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 03:16 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I am disheartened by your careless reply of asking me proof of double payment. It seems you are careless enough not to go through your own e-mails acknowledging double payment and assurance of refund. Please go through your e-mail dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra etc. I had inadvertently paid Rs.99.00 twice on 06.03.2017 for enrolling for primary membership through my credit card account in Andhra Bank. In stead of refunding this small amount you people are engaged in procrastination and raising irrelevant doubts.What about reputation of the richest person of India owning your company. I am totally disappointed by your mail.

On 8 Jul 2017 2:46 p.m., "Jio Care" wrote:
Dear Customer,

I regret the inconvenience caused to you.

As you are facing calling issue, new service request has been raised with reference number : SR00000AV0X9.

In regards to your twice deduction of recharge amount Rs. 99, request you to share the bank statement for both the transaction.

Once I receive the details from you, I will raise it with the concerned team so they can resolve the issue at the earliest.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Appreciate your time & patience.

Thank you,

Saraswati Muniyan

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 07:00 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

What happened to your promise of returning the excess amount paid by me? Now why you have stopped my voice call service?

On 6 Mar 2017 5:25 a.m., "Jio Care" wrote:
Dear Customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team Jio

***This is a system generated Email. Please do not reply.

Inadvertently I paid Rs.99.00 twice for enrolling into primary membership of my number [protected]. Hence I request you to refund Rs.99.00.

I paid inadvertently Rs.99.00 twice for registration of primary membership on 02.03.17 for my Jio no.[protected]. They are denying to refund Rs.99.00.

Dear Sir / Madam
This is subhramanyam from kakinada ap.
I have received unknown messages from JM-JIONET daily 20 to more than 40 messages.
Already I have raised 3 complaints to [protected]@jio.com and 198 customer care service but no response no feedback no solutions.
Didn't solve my complaint.
I have attached screen shots from receiving messages JM-JIONET.
Please solve my problem as soon as possible....

I have done wrong recharge done through jio.com. Transaction referance no is :igabvjhux7 rs 509 on 15th august 2017 17:13 to [protected] (Wrong num). I have contacted jio care to reverse it to my correct number [protected]. They are saying that they dont have options to reverse my recharge. But every other telcom provider will reverse expet jio. Last time i had same problem with bsnl they have reversed the amount. Why isnt jio reversing the money?

Date of incident: 15/08/2017
time: around 6 pm
recharge done by mistake on a wrong number
I wanted to reacharge my number i.e., [protected] (JIO) registered on name of Arun Kumar Singh with Rs. 399, but mistakenly [protected] (JIO) was recharged which is registered on name of Ankit Mishra.
I request you to please reverse this recharge.
Transaction ID: BR44BFF8XH

I have an nri and i arrived to india a week ago. I got the new jio 399 scheme which is for 3 months. Yesterday my net went crazy and it just stopped working. The same thing happened today between 12:00 am to 01:27 am. According to the texts i received from jio, i had consumed 1 gb at 4g speed. However, i am down with food poisoning and i was on bedrest. I haven't used my phone at all. Today morning at 11:44 am i called customer service and spoke to someone named roshni, she assured me that the problem will be solved as there was a technical problem and the system was not updated. She said my net would be restored in 2 hours. I then called again at 1 02:00 pm and spoke to yogita who simply put me on mute and hung up on me. Then my number was blocked for a couple of mins. Later i called again at around 02:05 pm and spoke to bosco who again wasn't clear about the problem and when i asked him to transfer me to the legal department, he kept me on hold for a while and later simply stated that there is no one available to talk to which as a customer is highly unacceptable. Then i was asked to email them, which i did on the spot and now its been over 4 hours and employees named mahesh khithani, dimple lalwani and altamash shaikh have all been taking me for a round by sending me the same emails over and over again. I have respectfully replied to all their emails and now its plain disrespectful. Being an nri this has disrupted my university work and i have missed deadlines as the emails failed to load and i didn't realise as i trusted jio lte to work. When contacted i will share all the emails and messages received so far.

Dda park located near sarvoday enclave begampur vijay mondal area... Construction of mobile tower started... Despite of so much of opposition by people staying near.
Park has ground where young children play... Garden where all age groups spend their quality time with nature... And all age groups spend 1-2 hrs each day morning evening for their health... And i believe it is nation's health too... By allowing mobile tower we all are going to get affected... Kindly think again stop it from being placed there...

I have made recharge worth Rs 399 through my Jio app with upi on[protected], jio asked for upi address. I entered my upi address the give instructions to make payment through upi login. Bhim app also shows payment request notification of address [protected]@icici and I made payment and shows successful. Money has been debited from my account but no recharge done. Please either credit money to my account or do recharge

Hi,

This is to bring to all user and competitor of Jio about how smartly Jio is playing their game.

1) Most of the user complains their 1 GB data is used up in no time. (1/2 hour you tube video with low resolution settings or most of the time without any use we get msg your 90% limit is used.
2) Based on today's discussion with Jio customer care, there is no mechanism where they can provide where this data is used.
3) They wont share any network traffic.
4) They will not register your complain with statement "Since our system is showing you have used data so we cannot take complaint on this."
5) It is like they have become God, they will always tell truth and no one should challenge them.

This message is to all Jio and Non Jio users, and to the Jio competitor. Reliance as famous on ripping customers pockets, and Jio is one of new state of art model. They are publicizing, they are the cheapest, they are fastest and they are having most of the customers, but what they are not telling is their false statement of giving 1 GB or 2 GB data for which customers have paid.

How come when I download a You tube video it take only 200+ mb but when same video with same resolution on same device I watch online takes 600+ mb ? Why there is no tracking mechanism provided to check ip address of sites where the data is downloading/uploading.

Some nonsense intellectuals will come, since you connect multiple devices, so there possibly software updates, cloud backup and other nonsense is going on.

This may be fact in few scenario but now every one is smart enough and most o[censored]s disable auto update software still how does this applies when same video shows difference usage when download and watch live with same resolution. The difference is not few mb but its double or triple.

It looks like Jio has played smartly, claim 1 GB is given everyday, but inside it is given only 400 MB or less. Since there is no way to track so best is blame on cloud and updates.

Smart play Jio but this not going to work in long way when 65% of our population is young, smart and tech savvy.

Initially I thought Jio is great start but looks like if Jio will expand and become only telecom company in Industry, he will start ripping same like old story of 2001 (Mobile free in 501 ) then after 2 yrs pay thousand to settle the account.

Dear sir/mam, I have recharged my number with 399 & by mistake it's recharged by same 399 plan again because transaction from bank not cleared during on line payment, and I have received the msg from jio that in both the case 28+28+28 day 1 GB per day, that means 168 days 1 GB per day, but now your customer care said that it's only for 112 days, this is not fair...& Just cheating, if there no scheme than return back my 399 for that I have requested or give me the advantage of 168 days, because I m paying here 798 & in this amount I can get other better scheme from jio, so consider for 168 days 1GB per day otherwise return back my 399, it is right of the customer because it is by mistake done & still he have not utilise your scheme of above payments, you also confirmed me through your jio msg two times that I m eligible for 84 & 84 days, why not u send me the msg in second time that you are entitled for 28 days only, it's my mistake or yours, kindly clarify the matter, it is the right of the customer that he ask for return back his money in prescribed time period from that he is not satisfied, & this matter is of just few minutes before... Thanks

Sir
My incoming & Internet services were disconnected on 4th Aug without any information. I immediately called the jio call centre & made a payment of rs399 thru credit card but my services were not restored even after series of complaints.
I request u to raise this issue with jio & get it resolved.
Regds
Qazi Muqtsid Iqbal
Jio no. [protected]

My number is [protected], i have recharged my phone on[protected] worth rupees 309, transaction i'd is br0000b9amdb... Till then i am unable to access internet and phone calls, please try to solve the issue as early as possible, i had received message contains receipt of subscription amount, please inform me after problem is resolved, thanking you sir

My jio no. is [protected], i had recharged on 27.07.2017 Rs.399/- Using Jio Money application. payment is made by state Bank Credit card, my Transaction ID - BV00000075S3.I have also received confirmation sms.
My recharge also showm in My Jio app.
But even after recharge my service is disconnected on 14.08.2017

Please look Into the matter, and arrange to restore the service.

My number is [protected] and the speed of internet is very bad. It was good in the beginning but now its gone very slow. Also the dealing staff is only good for selling they don't solve the issue. Customer care number is automated machines or computers. One cAnt talk to anyone to resolve.
Companies are not providing the service what they claim in selling.
Sandeep Singh Brar
[protected]

After jio prime recharge 50 rupees bonus adjustment for next recharge was messaged to me, but this time as next recharge time, the 50 bonus bucks not displaying for adjusting as committed by the service provider. This is like fake commitment or improper service towards customer. Therefore i expect my money back or to be adjusted as per rules set by service provider and for their morale of business.

I recharged 149 rs in my jio no 13 times after that i also done recharged with 399 i call in customer care 2 times to activate my 399 plan but they activated my 149 plan twice. I loss 298 rs.in jio now how can refund my 298 rs. I facing the worst experiance in jio before that i think jio is best from other operator but jio prove. Actually i recharge with 149 rs recharged 13 times before 31st march if i know that you give 399 plan for 3 months i never recharged with 149 13 times you cheated with me jio i never recharged on my jio no ever after that worst experiance...

Dear Concern,

I and my colleague have purchase (total 20 to 30 pcs.) Water 11 from reliance sales person Mr. Vinay Thiwari (+91 [protected]) Gandhidham- Kutch branch, and not even a year has completed our mobile were not working properly, for the same we have complaint to Mr. Thiwari and there was no response from him even though we went to service center but we didn't get positive response, the answer we got was keep your mobile and get lost, we never expected such a vulgar reply of staff of such reputed organization. hope so some action will be taken against such vulgarity, or else due to such illiterate people name of reliance will be spoiled.

Waiting for your positive action against the complaint.

Regards,
Jio User

Hi
I have bought jio fi device last month and getting 1 gb high speed data every 24 hours as per the 399 plan. But i am observing that there is theft of my high speed data the high speed data has been exhausted too early.

This is clear cheating by Reliance. Will not refer this connecction to someone. Complete Chori of data speed.
Kindly look into this.

Hi
I have bought jio fi device last year and getting 1 gb high speed data every 24 hours as per the 399 plan. But from last month i am observing that there is theft of my high speed data the high speed data has been exhausted too early. When i raise this issue with customer care first they have tried to give some lame excuses then denied to lodge my complaint.
Ps look into the matter. Thanks in advance.
Deepak

Sir,
i talked with customer care executive many time but issue did not solved
there is so much problem at my location at the time period of 8 to 10 pm there is internet speed very slow its like 2G speed its so irritating when am paying for 4G net But am Geeting 2 G speed there is a lot of problem to all customer at my location plz slove the issue My jio no is [protected] and my location is Dulla pur keri, sri ganganagar, Rajasthan

Dear sir
Please installation in tower in my land.
Airtal network is very bad in my area please install airtal tower. I am already sent a request.

Latitude - 24.03167836
Longitude - 85.35918732


Increase in airtal user in my area.

Please provide jio tower in my land

Plot no - 440

Word no - 1

Village - mandai khurd

District - hazaribag

Post - reformatery school

Block - sader

Pin code - 825301

State - jharkhand

Land mark - central jal (Jap 7)

Contact details. -

[protected]

Alternate no -

[protected]

Email - [protected]@gmail.com