Reliance Jio Infocomm Complaints & Reviews

Ported to jio on 5th aug 2017. Using a non-volte mobile. Can make calls using jio voice app only. But calls and message can't be done can use internet. It was sim complaint. Went to replace sim at jio centre 2 times. But not got replaced. The customer care team not give attention to my complaint. They just doing their own business. Not even take a single movement to replace my sim.

Made payment of 399 but no solution made till now it shows amount credited but plan is not active jio customer care guys said different things everytime last they said u have to do again select a plan then recharge with 399 and the one i did is in my credit balance i don't know what that means!! Simply terrific!! Even not refunding my amount so i can recharge again

Dear sir,
I have done wrong recharge [protected]. I have done recharge of 309 rs via the jio website. And it showing payment is sucess. I have done recharge on 7 august 2017. Jio money transaction id is
Jsbi[protected]igabuahzq5
My number is [protected] please reverse this recharge to the correct number. This is my correct no [protected]

Date of incident : 3rd august 2017
Date of complaint : 4th august 2017
Service request number : sr00000bq8ab
Request status : still not resolved (As of 07th august)
Description : i am not able to make any call with my jio connection as it shows insufficient balance on my postpaid sim. First of all i have validity till 12th august and my connection is postpaid. So in both cases insufficient balance doesn't make any sense. I am very tired speaking to the pathetic customer care service which always just reopen the case and don't provide any resolution.

Hi
I have an amount of 402 in my jio account as show in screenshot from pc but when i try to login with my phone it shows customer does not exist.
Also when i am trying to make a payment (Recharge) to my jio number i get otp to my registered number but it shows an error while processing the otp.
My registered number is :- [protected]
Name :- lakshmi manohar janaswamy

Village - devchadi,
Ta - gondal,
Di-rajkot-360330,

In our village single is strong bar but in data speed some area high speed and some area data speed is very terrible. And that time network is high but data speed ia 0 even surfind is also terrible. Slow slow slow why u create this type network. Plz boost your signal, and provide best 4g data speed. We recharge for 4g and we get speed not even 2g speed plz check your network in our area so we better use your network. And feel something grate for jio. And we do in our village best work.

We are jio retailer please help us i have done wrong recharge means double recharge on single number please help and return the amount of rs399 to no [protected]
I will provide the wrong recharge number in screenshot
And one more compliant is some where in mumbai our jio pos i'd is used for recharge of rs509 that time our rs509 amount is deducted from account uptil now 1 month is over they had not returned the amount by doing compliant please help my contact/retailer no is [protected] please contact me and please solve this issue

Recently i'm having this issue couple of times this month and one from last month.
Sone time data gets automatically exhausted without using it.in using jiofi device and getting 1 gb per day pack. Now without connecting to any laptop and auto updates which is off on my phone and no watching videos it gets consumed within couple of minutes.
Now raised couple of complains which they can't resolve one word to say that you used...

Online payment of rs 399 through jio website for topup on 31/07/17 was made through corporation bank netbanking for the sim no [protected]. The amount has been debited from my account through transaction no : cn[protected] o - merchant name india ideas, -
Otc: jcrp[protected] neither topup nor refund has not been made by jio. Kindly arrange to refund the amount pl.
Antony jeffrey vaz

We have two numbers of reliance jio [protected] and [protected]. No where talking is not easier since your connectivity required improvement. There is lot of calls drop or no network either your network is very busy. Even we are not able to talk at public places like railways and airport. Gathering of huge customers and scarifice for quality like call drop shall not help jio in any way.

Hi am facing no service error on reliance jio on my 3 nos and then have even recharged with 309 for 3 nos and when called customer care they said will take 90 days to resolve and they not refunding money too nor giving any solution this a true injustice to customer plz I request immediate action my number is [protected]..

Sir, I was taken jio postpaid sim from Udhampur. Sim is not start till now.i was called to jio care on 3/8/2017 at 2030hrs the person told me your sim will start on 05/08/2017 in any condition.your all paper work is updated only manager approvel is left and it will approved in between time on 5/8/17 at 2030hrs before.and he also told me I am sending you service request number on your resistor mob.no. and today I call than customer care person told me your data is not showing. You want to fill again form.but I have a massage on my registered mobile no...dear customer we regret delay in activation of your jio number [protected] your service request no. is SR00000BP44O. We are processing your order the earliest and shall reach you with an update by 05/08/2017. Your patience is appreciated. Now I can't listen any thing I want to start my jio sim because i can't go to retailer because he's 400 kms far way from me.if you want my biodata I can tell you only on mobile as call and pictures also. But i can't go to retailer. Please help me at earliest. I am attaching form image also.
My name KRISHAN KUMAR SWAMI.
MOB. [protected]

In my village we have no jio tower. So please provide. Many many times i called customer care representative but always they told we are doing work for tower.in one week we will solve this problem. But unfortunately we can not call by jio unfortunately if we are going forway our village 1km we can use jio sim.
My adress is

Village & post - dughara
Pin -273407
Near urwa bazar
Gorakhpur up

Done a recharge of 399. Bank confirmed with tran i'd (Jscb[protected]) but jio is not confirming. Recharge date 22 july 17.
Money is vanished in thin air. Jio is completely denying..
No jio customer care is accepting it but when bank has asked for confirmation via mail from their end they have replied that this was successfully done.
This looks like some scam. Jio is
Taking money from. Customer and neither crediting money nor recharging.
Please invistgate this.

Dear sir,

I recharged my jio number [protected] with rs 498 (399+99) on 31st july, 2017. I have contacted on customer care more than 10 times (And also jio store) to activate calling facility but it is still not activated. It seems there is some software bug linked to my jio number. Every option has been tried but no success. No communication through sim, not even otp is coming. Calling immediately ends after dialing any number.

I have another number [protected] which is not recharged but sim card communication is ok. Otp also comes.

I want my money back or transferred to my second number [protected]. Customer care is unable to do this. Please help.

Sblal

Dear sir,
I have done wrong recharge on [protected]. I have done recharge of 399 rs via freecharge app. And it showing payment is sucess. I have done recharge on 3 august 2017. Jio money transaction id is[protected]CA3ADE63. My number is [protected]. Please reverse this recharge to the correct number .

Dear sir
I am leave in mamura chawk near chouan daba sector 66 noida.
This area is jio network is very week lot of problem face in calling and networking.
Some time only show the network but call not connect.
And inside the room area network is not found.
Any time volte is gone out side room and road area also.
Kindly solve the problems

Thank
Surabh

Dear sir/madam

This is to inform you that we have not been getting jio signal in our house from last 5 months. Not only can we not access data on our mobile phones, we are unable to receive or make any calls. Most of our family member and neighbor have jio phones (Approx 10) and are extremely unhappy with this situation. We have company work and require high quality network to be able to work efficiently. We have made several complaints to customer care regarding this, but nothing has been done to resolve this issue. If this problem continues to persist, we will have to switch to other mobile service providers.

Location :
Chagal hat road, lalgola, murshidabad, west bengal, pin-742148

R. Haldar

[protected]

Dear sir/madam,

This is with regards to wrong recharge done on 29th july 2017 by mobi kwik application.

My jio prepaid number is [protected].

But by mistake i have recharge on wrong number [protected].

I had made complaint to mobi kwik also in this matter but they told that recharge was successful on wrong number [protected] and suggested me to contact you.

Mobikwik operater id :- [protected]

Kindly rectify at the earliest and acknowledge the same.

Thanks and regards,
Chirag sirohiya
[protected]

I had changed from reliance to reliance jio on 21.07.2017 but still my number has not changed so please consider and rectify my complaint as soon as possible. I asked sales executive who change my portability has told it will changed soon but still not changed so please solve my problem my mobile number is [protected]. Port number is rt583447. Contact number [protected]