Reliance Jio Infocomm Complaints & Reviews

I have your number[protected] i am already getting prime membership 99 and plus recharge 303 and i'm getting voice calling and 1 gb data till 17 of august 2017 after the due date i am doing the recharge 399 dated 16 august 2017 my recharge it is successful and getting message in my registered email address and confirmation sms in my mobile number but after the recharge i am not making any type of call incoming and outgoing and my jio number please resolve my problem and continue my service regarding[protected]

Mob. [protected] i recharge[protected] u give 5gb voucher i call jio care voucher validity she told me u r voucher validity is last recharge validity is voucher validity after i ridim and thay give me 5 gb data but 17-08-17 i chack data was gone i call jio care thay told me ur voucher 16-08-17 expire but plan validity 9-11-17give data back.

Yestrday morng, i made a recharge of rs.399 for my jio no, on my jio app. I was logged in 2 app wid my wifi dongle no. & i wanted to recharge my phone no. So l clicked on 'recharge for anothr no.' entered my mobile no. & did d recharge. Bt dey rechargd my wifi no. & on complaining they r not transfering it or giving any oth. Help bt its their fault

I am submitting a complaint that jio infocomm did not provides refund / transfer.

Dear mr. Krishnamurthy,

We are sorry about the inconvenience.

I regret to inform you that we do not have the provision to refund or transfer the recharge once done and credited to a jio number.

Please feel free to write to us at [protected]@jio.com or visit www.jio.com

Thank you,

Rahul verma

Team jio

— original message —
From: [protected]@gmail.com
Date: 08/16/2017 08:34 pm
To: [protected]@jio.com
Subject: re: transaction id is br0000b4ui21 phone number correction [#9022641]

Recharge was done to a
Jio number [protected] wrong number (It was not typed by me it was displayed as default i didnot noticed while recharging)

My actual number [protected]. (Correct number)

Transaction id : br0000b4ui21
Recharge amount : rs. 399
Date : 13/08/2017
Recharge through : jio.com
Payment mode: credit card
Bank : sbi

Thank you

On wed, aug 16, 2017 at 7:18 pm, jio care wrote:
Dear customer,

Thank you for contacting jio.

We understand that you are unable to view the recharge on myjio app.

If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires.in this case, the queued recharge can be checked on your account statement under ‘upcoming plan’ section. Account statement can be downloaded from myjio app.

If the recharge is not visible under myjio home screen as well as in the account statement, we request you to check your bank account / ewallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/ewallet for checking the refund status.in case the money isn’t refunded, please reply to this email with the following details:

Payment transaction /reference id (Usually starts with ‘br’):
Recharge amount:
Date & time of recharge:
Recharge done through (Jio.com, myjio, jiomoney, etc.):
Payment mode (Example: jiomoney/credit card/debit card/ net banking):
Name of the bank (Example; hdfc, sbi):
If you need further help/support, you can call us on 199 from your jio number or[protected] from any other number (Toll free) or write to [protected]@jio.com

Thank you,

Team jio

Contents of what i had mail them-
I receive information from your call centre that phonepay is giving 75 cashback. So i recharge from it than i receive information that recharge has failed for mobile no. [protected] (Anil surana) from phone pay.

I recharge on 16.08.2017

I tried to contact your call centre but it but all in vain so i again recharge the no. [protected]. Now i contacted your call centre after waiting for 10 minutes they told that you have done double recharge and for second recharge and you will get only one month instead of 3 months.

I told to refund my money they told no procedure of it. And for second recharges there will be no offers also and no benefit will be available.

Why i would do double recharge and pay for one month instead for 3 month. I tried to lodge complaint but there is no procedure.

Please refund my money otherwise i will take appropriate action.

Attach screenshot of phonepay

My amount is meagure but how many amount they have not refunded of many

My name is mahesh chand upadhyay, and i am customer of reliance jio 4g, i have recharged jio rs.399. Plan in my pnb a/c date 23.07.17.
But i have debeited in rs.1197.in my pnb account.
Pls. Send my remaining amount in my a/c.
I have sent both screen short. What i debited form my pnb a/c
And which massage i got form jio.
I have also sent a invoice of my recharge thiat is got form
My jio app. I didn't get my money in my bank a/c and i am
Continusly doing follow up from 23-july to till now
They didn't give me a positive responce.

Hai sir i am thirupathirao moyya working as a odss in reliance jio infocomm
At srikakulam jc my emp id 1093535 i am joining at 28.10.2016. My employees harsh me from 4th month of my joing and i don get my full salary they are reduced every month finally they are reigned from my job with me on 26.06.2017.

Till to date they are not release my salary for the month of june
I asking every time about my salary sir emp id 1093535
They are not responding
They are not settled my f & f
Til to date i have so many responsibilities on my shoulders i've not paid the room rent from the last two months, i've not sent money back home from the last 3 consecutive months, i never thought i will ever be needed to write you for salary but now it is something which i m desperately waiting for. Please help me i m so depressed.

Dear sir, i have done wrong recharge on [protected]. I have done recharge of rs.399. And it showing payment is sucess. I have done recharge on 17 august 2017. Money transaction id is br0000bq0chx. My number is [protected] (Correct number). Please reverse this recharge to the correct number that is on my number. If you need any details please contact or mail me on my number. Thank you

Dear Team,
i was recharge on wrong no. [protected] this number recharge success but my correct no [protected]. i want to recharge on [protected] so please return or cancelled my transaction Rs 399.00
Date: 16.08.2017
Time: 22:40:15
Transaction ID: JHMP[protected]
Reference no: BR0000BR7146

Dear sir/madam,

I have done a wrong recharge on [protected] of 399/-rs via paytm and it was showing as payment is successful.

I have done the recharge on 15 aug'17, 11:36 am. My number is [protected]. Please refund/transfer this recharge back to my paytm account/correct mobile number.

Pfa for my invoice from paytm on the same. Below are my complete details.

Payment mode : paytm
Paytm a/c number : [protected]
Paytm order id : [protected]
Operator reference number : [protected]
Wrong mobile number : [protected]
Correct mobile number : [protected]

Please do the helpful. Please let me know if you require any other information.

Thanks.

Iam jio customer having mobile no[protected]. Lam facing network issues with jio. Iam reside in marutharoad. Distance 5km from palakkad district town. Kerala. Here jio has very poor network & data speed. But other companies such as bsnl&idea has much better signal strength & speed. Many many times l called customer care representative. But always they told we are doing work for tower in two weeks. But after several weeks continuant this problem. Ian not satisfied this answers. Please solve this problem. Otherwise i will left from this connection. Immediately. Darsan

Dear sir; by mistake my sister recharge wrong jio no. [protected]

Full details:-"payment confirmation

Your request for recharge has been submitted successfully.


Your payment using
Netbanking
For transaction id
Jpmc[protected]
Has been taken on
16/08/2017, 14:14:04.
We are processing the same and you will be notified soon.

Plan name
Benefits
Total*
Jddd 399
Benefits of 399 plan free voice, unlimited data (Post 1gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. Validity: 28+28+28days
` 399
Qty : 1
Reference number :
Br0000blj0rz

Jio number :
[protected]"

I have to cancel this recharge or else reverse it to my no. [protected]

I made a special recharge of rs. 501 for an isd pack. The jio advisor at customer care as well as the jio website mentions the international call rate to saudi arabia to be around rs. 5 per min after making a recharge of isd pack. Though when i called to saudi arabia at code 966, the balance was deducted at more than rs. 12 per min. Even after contacting jio advisor by sending a series of mails, they were not at all helpful.

I have bought jio prime wifi device and getting 1 gb high speed data every 24 hours as per the 399 plan for 84 days. But from last 5-6 days i am observing that there is theft of my high speed data the high speed data has been exhausted too early. When i raise this issue with customer care first they have not give any satisfied solution of this problem.
Please look into the matter. Thanks in advance.

Dhara singh meena
[protected]

My self ajay kumar having jio sim no [protected]. As you know my jio account balance was being expire on yesterday therefore i recharge it through my debit card [ sbi ] worth amount as per plan 399 / - which was successfully recharge. But due to any reason it showing me today please recharge your account immediately either your services will expire or stop today. So i request you to please do the needful so that i can enjoy continuously jio services.

Ajay kumar

[protected]@gmail.com

My jio no. is [protected]. i have done recharge online of Rs 399 /- transaction ID ; BR0000ALQTCX. But my data service is not working since 14-08-17 . my locality is kamalgazi, narendrapur, kolkata -700103 . is there is any technical difficulties . please check up .

sushil kumar dutta

I recharged 309 rs on 1st june 2017 12: 37 am it was for 3 months but got the benefits for only 2 months

Recharge details...

Recharge of rs. 309 is successful for your jio number [protected].
Entitlement: benefits of prime 309 plan: free voice, unlimited data (Post 1gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. A. You get 3months (84days) of benefits under jio dhan dhana dhan (Valid for 1 recharge only) or b. If already recharged with jio prime and rs. 303 or above plan earlier, you are part of jio summer surprise and you will get 28 days validity for this recharge.
Transaction id: [protected]
To manage your account with myjio app, click https://www.Jio.com/GetMyJio

Sir as per your SMS I have recharged RS 399/- on[protected] vide your transaction ID no BR0000AXKO1F through HDFC bank, to Jio number [protected], before expiry date, but calls are not connecting, no internet access, kindly arrange to verify/ rectify the problem solved, and the balance showing nill, thanking you

Sir,
I am jio customer having mobile no.[protected]. I am facing network issues with jio. I have given many complaints to jio customer care service since 07 months regarding poor signal strength, signal drop, call drop and very low internet speed. But my complaint has not been resolved yet.
I am requesting you to kindly look into this matter and kindly do the needful please.

Yours faithfully,
T. Seshadri,
Phone: [protected],
Alipore, kolkata - 53.

Dear Customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team Jio

***This is a system generated Email. Please do not reply.

Inadvertently I paid Rs.99.00 twice for enrolling into primary membership of my number [protected]. Hence I request you to refund Rs.99.00.
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you. Such instances are rare.

I would request you to contact your bank for further details about the refund of the recharge amount.

Appreciate your time and patience.

For any further assistance, please write to us at [protected]@jio.com

Thank you,

Fazal Malik

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Show quoted text
Mr.Fazal stop giving useless advice. I work in the bank. You cheat. You have taken my money so you should refund. Why small rung employees and peons like you jump into arena. Tell your bosses and refund the amount.
Hide quoted text

On 15 Aug 2017 9:25 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you. Such instances are rare.

I would request you to contact your bank for further details about the refund of the recharge amount.

Appreciate your time and patience.

For any further assistance, please write to us at [protected]@jio.com

Thank you,

Fazal Malik

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/15/2017 05:30 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

You are denying that you have received Rs.99.00 twice. You are telling blatant lies. I can prove it instantly. I paid Rs.99.00 twice inadvertently, both through your websites only to get me registered as primary member. In my bank statement your company name is appearing clearly twice. As you have registered me as a primary member, it is obvious that you have received one Rs.99.00 into your account. Then how come the second Rs.99.00 is not received by you? To my complaint on the same day, your team member promised to refund the amount in due course. Even the same promise is again given to my reminder. Hence now you accept your fault and refund the amount without further delay. I am feeling compelled to propagate against you, when the cost to you may be much beyond Rs.99.00.

On 14 Aug 2017 12:58 p.m., "Achyutananda Brahma" wrote:
Dear Ms.Kuljit,

Please inform whether you have refunded Rs.99.00 or Not? If yes tell me details.

On 14 Aug 2017 12:43 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I regret the inconvenience caused to you.

As per service request number SR00000B85TF regarding Plan activation on your Jio number [protected] has been processed. The recharged plan has been credited on your number.

As informed in one of our previous communication, we do not hold funds post 12 days from the date of transaction.

I appreciate your time and patience.

For further queries, you can write to us at [protected]@jio.com

Thank You

Kuljeet Kaur Arora

Team Jio
--Original Message--
From: [protected]@gmail.com
Date: 08/14/2017 08:16 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Srinivas,

I don't believe that you have not received Rs.99.00 twice as it is clear from my bank statement wherein your company name is appearing as the receiver of the amount twice. Regarding messages with prefixes like BR etc. may be in practice in any other bank. Andhra Bank messages never carry such prefixes. I doubt your enquiry is inconclusive & you do not care to take any pain so that you can gain that amount. I am disappointed. I have decided to bring my complaint into public domain and a bad publicity is imminent against my wish.

On 14 Aug 2017 4:21 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I deeply regret the inconvenience caused to you.

I certainly understand your anguish and disappointment as you did not receive refund for second recharge of INR 99 till date.

As informed in one of our previous communication, we do not hold funds post 12 days from the date of transaction. However to take your complaint further, please confirm whether you received a transaction/reference ID starting from BRXXXXXXXXXX or IPTXXXXXXXXXXX as we are not able to retrieve/fetch any results with the transaction ID that you shared with us earlier (262725 E90042 and 402014 E90043 - Andhra Bank).

Appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or you can also visit our website www.jio.com and check for FAQs.

Thank you,

Srinivas Somayaji

Team Jio.

--Original Message--
From: [protected]@gmail.com
Date: 08/11/2017 08:36 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Irfan your reply is idiotic. For registration of my primary membership, you took Rs.99.00 twice. Now how can you refuse refund? It seems your company plans progress by cheating customers. Bunch of beggars.

On 11 Aug 2017 8:21 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I regret the inconvenience caused to you.

As per update on service request number SR00000B85TF, we would like to inform you that your Rs.99 recharge has been processed successfully on your Jio number and hence we are unable to refund the amount.

I regret to inform you that as per provision once the recharge is done, we are unable to refund the amount to customer.

Thank You

Irfan Baig

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/07/2017 04:49 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I received the following reply from you-
Dear Customer,
Your Service Request number SR00000B85TF regarding Plan activation on your Jio number [protected] has been processed. The recharged plan is now active on your number. If you are not satisfied with the resolution, you can call us on 199 from your Jio number or raise an appeal with our Appellate.
Thank You,
Team Jio

I could not understand. Please inform clearly whether you are refunding my Rs. 99.00 or not?

On 4 Aug 2017 6:43 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I understand your concern about recharge of Rs.99.

We have escalated your issue to the concerned team in order to resolve it on priority. You will receive update on this at the earliest.

I appreciate your time and patience.

For further queries, reply to this mail or visit us at www.jio.com

Thank you

Usamah Ansari

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/04/2017 07:54 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Dear Rajesh

How many 48 hours in total your so called biggest company need to refund my mere Rs.99.00. Shame.

On 3 Aug 2017 10:42 p.m., "Jio Care" wrote:
Dear Mr.Brahma,

Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.

I am re-escalating your case to ensure we resolve it on priority. I request you to please grant us some additional time for the same.

You will get an update within the next 48 hrs regarding the issue.

I appreciate your patience.

Thank you,

Rajesh Jaiswal

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/03/2017 12:46 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Dear Sonam

How many times you will repeat the query? What do mean by exact Bank transaction ID? It is clear that you do not want to refund my claim and use all these alibi to reject. I curse you and your company. You are all thieves. I am going public with my complaint. Don't blame me in future for bad publicity.

A robber company with useless idiot employees like you.

On 3 Aug 2017 12:27 p.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused to you.

I would like to find any details from the provided transaction ID.

I would request you to share the exact Bank Reference ID so that we can assist you further.

Appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank You

Sonam Sharma

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/03/2017 06:51 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Vishal,
Are you not able to see the reference numbers from the statement.
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

They are 262725 & 402014.

On 3 Aug 2017 12:50 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I can understand your concern.

I would request you to help us with the transaction id for both the recharge of Rs. 99 to resolve this issue.

I look forward to hearing from you soon.

For any further assistance, please call us at[protected] or write to us at [protected]@jio.com.

Thank you,

Vishal Londhe

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 05:57 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Azhar,
Again you are a new person entered into the stage. Before asking a query, you should have gone through the earlier correspondence so that you could have got the reply on e-mail dated.08.07.2017. You are compelling me to reproduce the same again as follows. Please see the entries on 02.03.2017 where there are two payments of Rs.99.00 clearly.
Name & Address
Statement Number
A[protected]
Customer ID
10219547
Achyutananda Brahma
Andhra Bank Zonal Office
M-14, Housing Board Colony
Baramunda
Bhubaneswar - 751003
Statement Date Credit Limit (Rs.) Minimum Amount Due (Rs.) Total Amount Due (Rs.)
Apr 01, 2017 1, 00, 000.00 560.00 11, 004.26
Due Date : Apr 20, 2017
Opening Balance (Rs.) Purchases/Charges (Rs.) Payments/Credits (Rs.)
2, 445.39 11, 432.96 2, 874.09
Date Ref Num App Code Narration Currency Source Amount Amount (Rs.)
4373 XXXX XXXX 5002 - Achyutananda Brahma
[protected] Opening Balance INR 2, 445.39
[protected] EU2452 Bsnl Billdesk INR 109.00
[protected] ES2494 Bsnl Billdesk INR 94.00
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00
[protected] Able Rwrd Cashback INR 1, 210.18 CR
[protected] FI0651 Aditya Grocery INR 737.00
[protected] FG3510 Jyothi Health Care INR 1, 450.00
[protected] FN3128 Eastern Power Dist INR 684.78
[protected] FU1223 Irctc INR 564.16
[protected] FT1056 Indian Railway Cat INR 1, 949.53
[protected] FS1168 Indian Railway Cat INR 2, 888.57
[protected] FT1200 Indian Railway Cat INR 484.82
[protected] CY3630 Irctc_Paytm INR 90.00 CR
[protected] CZ3623 Irctc_Paytm INR 90.00 CR
[protected] F73161 Irctc_Paytm INR 214.35
[protected] F83167 Irctc_Paytm INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35
[protected] F73061 Irctc INR 214.35
[protected] F93135 Irctc_Paytm INR 214.35
[protected] F83154 Irctc Ticketing In INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35 CR
[protected] GD2919 Reliance Jio Infoc INR 303.00
[protected] F93135 Irctc_Paytm INR 214.35 CR
[protected] GL0170 Bsnl Billdesk INR 109.00
[protected] GO3828 Bsnl Billdesk INR 290.00
[protected] Pymnt By Ab Stdins INR 1, 055.21 CR
[protected] HB0848 Tata Sky INR 285.00
Spend
Analysis

On 2 Aug 2017 5:00 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I apologise for the inconvenience caused to you.

Please share us the transaction reference number you have received while initiating the transaction.

Awaiting your response.

Thank you,

Azhar Tanwar

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 02:47 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Mr.Sajal,

It seems you are a new entrant to this irritating brigade. All Banks do not furnish transaction reference numbers through SMS, which I had already clarified earlier. The reference number received through account statement is already furnished to you many a times. You people had earlier promised twice to refund the amount, which you are now silent about. The amount is debited to my account and definitely credited to your account, which you do not want to refund. May I request that a competent executive of the company take responsibility and stop harrasment by refunding my amount.

On 2 Aug 2017 1:55 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I apologise for the inconvenience caused to you.

I request you to share the exact bank reference ID you must have received through SMS on your Jio number.

Awaiting your response.

Thank you,

Sejal Agarthade

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 08/02/2017 01:30 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

You are sending regret messages for deferring refund of my excess payment of Rs.99.00 towards primary membership by 48 hours. Till now I have received 13 such messages. It is just like a habitual street debt defaulter who tries to hide himself from his creditor and if came front to front by bad luck, requests for further time to repay the loan. What a shame on a company claiming to be a pioneer in the field. Do you expect a communication from me abandoning my claim? Your such meaningless excuse messages itself prove that my claim is true. Do not continue to irritate me in such fashion and pay back my claim immediately.

On 26 Jul 2017 7:08 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry to know that you are facing recharge related issue.

I have escalated your case and your reference number is SR00000B85TF.

You will receive an update regarding the issue at the earliest.

You can track your service request status by logging on to www.jio.com or MyJio.com

For further queries you can write to us at [protected]@jio.com

Thank you

Lovina Rodrigues

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 07/19/2017 07:59 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I don't accept your answer to be your part. You better search your account and pay back to me.

On 19 Jul 2017 6:49 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I understand that the benefits of the recharge have not credited your account neither have you received the refund.

I would like to inform you that we do not hold the funds post 12 days from the date of the transaction.

I would request you to get in touch with your bank and ask them to process your refund.

Apologise for the inconvenience this may have caused you.

I appreciate your time and patience.

Thank you

Saif Khan

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/19/2017 05:12 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

If I am not satisfied with your resolution, I may discontinue your sim and alert general public about the mal-practices you are adopting to harass the genuine customers. But first let me know what is your resolution.

On 11 Jul 2017 7:11 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

Thank you for your time.

As per our telephonic conversation, I have raised an SR (Service request) number SR00000AYMAA and forwarded it to our concern team.

Our concern team will get in touch with you within 48 hours.

I appreciate your time and patience.

For further assistance feel free to write to us at [protected]@jio.com

Thank You

Bharat Vaswani

Team Jio.

--Original Message--
From: [protected]@gmail.com
Date: 07/11/2017 10:45 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Amount paid- Rs.99.00 two times.
Date of payment-02.03.2017, time of payment- I don't know, you better ascertain from your account.
It is the amount paid not for recharge but for enrollment of primary membership, which was done through MyJio App in my tablet.
Payment mode- Credit Card
Name of the Bank - Andhra Bank
Bank reference details-
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

Why don't you go through your e-mails dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra acknowledging receipt of the amount twice and promising to refund it in due course.

On 11 Jul 2017 9:38 a.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused.

As I have checked in the system, I can confirm that we have received the amount of Rs. 99 only once.

However, for further clarification, I request you to provide the following details to assist you for the same.

1. Recharge Amount: 99
2. Date & Time of Recharge:[protected]
3. Recharge done through: (Example: JioMoney App, MyJio, Jio.Com)
4. Payment Mode: (Example; Jio Money /Credit Card / Debit Card / Net Banking)
5. Name of the Bank: (Example; HDFC, SBI)
6. Payment Transaction /Reference ID (Transaction ID starts from BR):

Awaiting for your response.

Thank you,
Madhuri Sharma
Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/11/2017 05:12 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Varieties of persons are coming forward to reply but prove themselves to be an irresponsible lot. What do you think? The amount is already credited and I am complaining without checking. What do you mean by saying that incase of multiple deductions, the amount will be refunded. Why have you not refunded and then informed me. Useless correspondence. Do you want Rs.99.00 in alms? Tell me. I shall stop claiming refund.

On 11 Jul 2017 1:28 a.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you.

In case multiple deductions have been done from your account, the excess payment will be refunded to your account.

I would request you to kindly check with your bank for the refund status.

Appreciate your time and patience.

Thank you

Vignesh Kumar

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 07/10/2017 08:49 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

Another person came forward to reply my mail, which is just like rubbing salt on injury. I have been telling that the payments were towards enrollment of primary membership on[protected], where as you are mentioning about recharge. Nobody is clarifying about the admission of double receipt by your team members. What a pity, such a big company is filled with nonsense employees. I expect some responsible executive to come forward and ensure my refund.

On 10 Jul 2017 4:07 p.m., "Jio Care" wrote:
Dear Mr. Brahma,

I am sorry for the inconvenience caused to you.

As per your trail mails, I can understand that you are unable to use voice services and your concern, regarding recharge of Rs. 99/- done twice for your Jio number.

I don’t see any recent recharge transaction in our records for the amount which has been debited from your account. I would request you to kindly contact your recharge partner for more information.

I can see that you are using Jio SIM in SM-T355 Galaxy Tab A 8.0 LTE which is a LTE device. Since you are using an LTE device, you will require Jio4GVoice app to make and receive calls. If not installed already, you can install Jio4GVoice app from Google play store.

Also as per recent update, a new software version has been released by Samsung. You can update your phone as folllows.

1. Tap on Apps icon.
2. Tap on Settings.
3. Tap on About device.
4. Tap on Software update.
5. Tap on Update now.
6. Tap on OK.
7. Tap on INSTALL. (After Downloading update)

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank you

Sonali Mali

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/09/2017 08:10 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

What a blatant lie from a company claiming to be the biggest for a poultry sum of Rs.99.00 only. Different persons are replying my complaint asking the same questions again and again.
Are not all the informations you have now asked for available in my latest communication?
Amount paid- Rs.99.00 two times.
Date of payment-02.03.2017, time of payment- I don't know, you better ascertain from your account.
It is the amount paid not for recharge but for enrollment of primary membership, which was done through MyJio App in my tablet.
Payment mode- Credit Card
Name of the Bank - Andhra Bank
Bank reference details-
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00

Why don't you go through your e-mails dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra acknowledging receipt of the amount twice and promising to refund it in due course.
It seems you are not in a mood to refund the amount. If you failed, my next communication will be posted through social media with full public knowledge.

p.m., "Jio Care" wrote:
Dear Brahma

I apologise for the inconvenience caused.

As I have checked in the system, I can confirm that we have received the amount of Rs. 99 only once.

However, for further clarification, I request you to provide the following details to assist you for the same.

Recharge Amount: 99
Date & Time of Recharge:[protected]
Recharge done through: (Example: JioMoney App, MyJio, Jio.Com)
Payment Mode: (Example; Jio Money /Credit Card / Debit Card / Net Banking)
Name of the Bank: (Example; HDFC, SBI)
Payment Transaction /Reference ID (Transaction ID starts from BR):
Awaiting for your response.

For further queries reply to this email or visit to us at www.jio.com

Thank you,

Priyanka Bhosale

Team Jio
--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 06:57 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

It is disgusting. You are not believing your own admission of double receipt of the small amount. You are asking for Bank statement of my credit card which is password protected. However I reproduce the statement hereunder. Please see the debits dated.02.03.2017 twice for Rs.99.00.
A shameless person or organisation can only stoop to such a level that too deny a small amount which is given by mistake. Why don't you check your own bank account to get it confirmed? How nasty and mean practices.

Why didn't you solve my second problem of voice call configuration till now?

Andhra Bank Building, 2nd Floor, Koti, Sultan Bazaar, Hyderabad 500 095. Phone:[protected], 20. Fax:[protected], Toll FREE NO :[protected].
CREDIT CARD STATEMENT

Note : Making only the minimum payment every month would result in the repayment stretching over years with consequent interest payment on your
outstanding balance.

Name & Address
Statement Number
A[protected]
Customer ID
10219547
Achyutananda Brahma
Andhra Bank Zonal Office
M-14, Housing Board Colony
Baramunda
Bhubaneswar - 751003
Statement Date Credit Limit (Rs.) Minimum Amount Due (Rs.) Total Amount Due (Rs.)
Apr 01, 2017 1, 00, 000.00 560.00 11, 004.26
Due Date : Apr 20, 2017
Opening Balance (Rs.) Purchases/Charges (Rs.) Payments/Credits (Rs.)
2, 445.39 11, 432.96 2, 874.09
Date Ref Num App Code Narration Currency Source Amount Amount (Rs.)
4373 XXXX XXXX 5002 - Achyutananda Brahma
[protected] Opening Balance INR 2, 445.39
[protected] EU2452 Bsnl Billdesk INR 109.00
[protected] ES2494 Bsnl Billdesk INR 94.00
[protected] E90042 Reliancedigital_Bd INR 99.00
[protected] E90043 Ril.Com-Direct INR 99.00
[protected] Able Rwrd Cashback INR 1, 210.18 CR
[protected] FI0651 Aditya Grocery INR 737.00
[protected] FG3510 Jyothi Health Care INR 1, 450.00
[protected] FN3128 Eastern Power Dist INR 684.78
[protected] FU1223 Irctc INR 564.16
[protected] FT1056 Indian Railway Cat INR 1, 949.53
[protected] FS1168 Indian Railway Cat INR 2, 888.57
[protected] FT1200 Indian Railway Cat INR 484.82
[protected] CY3630 Irctc_Paytm INR 90.00 CR
[protected] CZ3623 Irctc_Paytm INR 90.00 CR
[protected] F73161 Irctc_Paytm INR 214.35
[protected] F83167 Irctc_Paytm INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35
[protected] F73061 Irctc INR 214.35
[protected] F93135 Irctc_Paytm INR 214.35
[protected] F83154 Irctc Ticketing In INR 214.35
[protected] F73112 Irctc_Paytm INR 214.35 CR
[protected] GD2919 Reliance Jio Infoc INR 303.00
[protected] F93135 Irctc_Paytm INR 214.35 CR
[protected] GL0170 Bsnl Billdesk INR 109.00
[protected] GO3828 Bsnl Billdesk INR 290.00
[protected] Pymnt By Ab Stdins INR 1, 055.21 CR
[protected] HB0848 Tata Sky INR 285.00
Spend
Analysis
Cash Fuel Hotels Jewellery Departmental Hospitals Railways Others
0.00 0.00 0.00 0.00 737.00 0.00 7, 173.18 3, 522.78
Message of the Month
Please Update your latest Address in case of any change by reply mail. Please Ensure that Credit Card Payments should reach on or before
due date i.e[protected] to avoid Late Payment Charges.

On 8 Jul 2017 6:30 p.m., "Jio Care" wrote:
Dear Brahma,

I apologise for the inconvenience caused to you.

I would request you to share the bank statements or Transaction ID for both of your recharges for further investigation.

Appreciate your support and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Thank You

Sonam Sharma

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 03:16 PM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

I am disheartened by your careless reply of asking me proof of double payment. It seems you are careless enough not to go through your own e-mails acknowledging double payment and assurance of refund. Please go through your e-mail dated.06.03.2017 from Mr.Amit Bhatt, 17.03.2017 from Ms. Sangeeta Saran & Mr.Sumit Mishra etc. I had inadvertently paid Rs.99.00 twice on 06.03.2017 for enrolling for primary membership through my credit card account in Andhra Bank. In stead of refunding this small amount you people are engaged in procrastination and raising irrelevant doubts.What about reputation of the richest person of India owning your company. I am totally disappointed by your mail.

On 8 Jul 2017 2:46 p.m., "Jio Care" wrote:
Dear Customer,

I regret the inconvenience caused to you.

As you are facing calling issue, new service request has been raised with reference number : SR00000AV0X9.

In regards to your twice deduction of recharge amount Rs. 99, request you to share the bank statement for both the transaction.

Once I receive the details from you, I will raise it with the concerned team so they can resolve the issue at the earliest.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your Jio number or[protected]toll free) from any number.

Appreciate your time & patience.

Thank you,

Saraswati Muniyan

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 07/08/2017 07:00 AM
To: [protected]@jio.com
Subject: Re: Primary membership. [#4335884]

What happened to your promise of returning the excess amount paid by me? Now why you have stopped my voice call service?

On 6 Mar 2017 5:25 a.m., "Jio Care" wrote:
Dear Customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team Jio

***This is a system generated Email. Please do not reply.

Inadvertently I paid Rs.99.00 twice for enrolling into primary membership of my number [protected]. Hence I request you to refund Rs.99.00.

I paid inadvertently Rs.99.00 twice for registration of primary membership on 02.03.17 for my Jio no.[protected]. They are denying to refund Rs.99.00.