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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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P
Priyanka Hotchandani
from Pune, Maharashtra
Jun 9, 2017
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Address: Pune, Maharashtra, 411047

Jio prime offer promised a good internet connection and high quality voice calls for three months after payment. It's just been a month and my volte ain't coming since 4 days. I'm not able to make any calls. I'm not even able to use my internet pack. Also, i'm not able to receive any calls. It's very difficult for people to contact me or for me to contact people. This kind of a service is not what we expect from a company owned by the richest man of india. Kindly help.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    iramm20
    from Mumbai, Maharashtra
    Jun 9, 2017
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    Address: New Delhi, Delhi, 110070
    Website: www.jio.com

    To whom so ever it may concern,

    I am writing this e mail complaint to you all after i encountered something very weird yesterday 1. E.8th of june 2017, and no words can express the mental agony and distress that me and my family have gone through in the last 24 hours.

    I was chased to buy a jio sim since 24th may 2017, by komal k, cell no-[protected], claims to be from jio corporate office, gurgaon, i agreed to purchase the same on 8th june, she said that she'll deliver the same at my residence address, i texted her my address at 9.55 am and she promised to be there in 2 hours time, i kept on waiting and then she called around 2 pm afternoon, stating that she was busy in a meeting thats why she couldn't come and now she'll come around 3, i said fyn but not later than that as i have to go sum where, at 3 noon she sent a message that "not possible to come today, will send someone tomm", i was hassled at the kind of services provided and for kept me waiting the whole day and replied "highly unprofessional", and after this my agony started she continuously kept sending me weird messages, i was highly irritated by now and was wondering what has happened to this female, and replied that i am going to report her unprofessional and disturbing behavior to reliance heads... After this started the real nightmare she kept calling me continuously and kept abusing me... I blocked her number around 7.30, then she started sending me messages on whats app and started threatening me by saying "how dare you block me", now u see what i gonna do... By this time i was quite afraid and immediately informed my husband and family members.

    At 7.53 evening i received a call from [protected], the called said he's a cop and has received a complaint against me by komal k, cell no-[protected], for threatening her... I was totally taken aback by the psychotic behavior of this lady, explained the whole situation to him that she's a teleccaller or sales person and has behavioral problem and i made a complaint in women cell against her on the same day, complaint no. For the same is 1850015.

    The horrendous experience that i have gone through cannot be explained in words, the trauma, the mental agony cannot be described here. I am just wondering what if i was a guy, she wouldn't have hesitated to file a molestation or rape case against me for no reason.

    She's a potential threat to me and society as she is not only a psycho but has all my details like address, phone no. Etc.

    Would you guys take full responsibility in case something happens to me or my family, i still fail to understand what wrong had i done that she went to such an extent.

    I am still in a state of shock and unable to understand what triggered her come out with her psychotic behavior.

    Amazing customer services.

    I demand someone looks into this matter with highest priority and as she represents your organisation, you guys owe me an explanation, or else i would be forced to file a defamation case against her and her organisation at your risk, cost and consequence.

    A highly distressed woman,

    Iramm bidawat
    [protected]
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
    Jun 18, 2017
    Updated by iramm20
    To all the jio Employees,

    Its been more than 10 days of the Horrific incidence and all i am doing is waiting for a concrete and responsible response from a Big Organisation like Reliance Jio...and i must admit that i have been disheartened and highly disappointed by the kind of shabby responses that i have got from various employees of Jio...and all this makes me wonder about the kind of hiring and compliance happening there at Reliance jio

    I got a call from a few people one was "Aalekh from the chairman's office, from a mumbai landline no.[protected] who asked me to reiterate the whole incident and assured to revert back, next i get a call from a Gurgaon landline no.[protected], claimed that we r investigating the matter and will get back to you soon on this and then Mr.Manish from Customer Care called me from his cell no.[protected] and explains that the HR, Circle Head and He himself investigated the whole matter and have come to a conclusion to terminate the services of that employee-Komal, when i asked him how would that help me all he could provide was assurance and his cell no.stating that as and when i see her near my house i must call and inform him...PHEW...WOW WHAT A RESPONSIBLE RESPONSE FOR A SITUATION AS GRAVE AS THE ONE I HAVE BEEN IN.This makes me understand that even you guys are aware she is a potential threat as she is a psycho, so if, GOD FORBID SHE TRIES TO HARM ME I MUST CALL ON MANISH'S NUMBER AND WAIT...Applause for the whole team for HANDLING SUCH A SERIOUS SITUATION SO INSENSITIVELY and then he started urging me to still go ahead and BUY A JIO SIM FROM THEM(NEED I SAY ANYTHING ELSE).

    Great you are extensively promoting your brand, sponsoring events like award functions but seems like in all this branding and number game you guys have lost your human touch and become so damn insensitive and callous towards my complaint of such a serious nature, wherein i had to go through such a hard time and am still surrounded by the fear o[censored]nknown, all your shameless guys wanted was to encash this opportunity and SELL ME A JIO SIM...U GUYS ARE UNBELIEVABLE.

    Now comes my questions:

    1.How on earth am i to benefit from this girls termination?Is her termination going to redeem me of all my miseries that i had to go through due her psychotic behavior?

    2.How is her termination going to ensure that she doesn't pose as a threat to me or my family in the future, in case she threatens/harms me or my family members, as Reliance Jio very smartly is going to shrug off the responsibility by claiming that they had already fired this employee Komal.

    3.Provide me an undertaking cum apology letter from your end stating that she would not harm/harass me or my family members in the future and if she still does i shall hold Reliance Jio responsible for her misdeeds as all this drama started because of my belief in reliance jio, as she was representing you, a big name, i had no reasons to doubt her.Mind you she has all my personal details like phone no., address etc.

    4.Who is going to pay for the endless Trauma, Harassment, Agony, Fear and Health Complication that i had to bear because of your wrong Hiring of a psychotic lady.

    The only reason you guys are Terminating her services is only because you have also understood how she is a threat to your organisations name, otherwise no one would have cared to even revert.

    EITHER PROVIDE A LOGICAL SOLUTION AS YOU GUYS ARE WELL AWARE THAT YOU AND YOUR WEIRD EMPLOYEES ARE AT FAULT OR BE READY TO FIGHT IN THE COURT OF JUSTICE

    I am going to file a FORMAL POLICE COMPLAINT AS ADVISED BY MY LAWYER AGAINST RELIANCE JIO AND ITS EMPLOYEES FOR FURTHER TRAUMATIZING ME AND SHRUGGING OFF THEIR RESPONSIBILITIES BY NOT PROVING ANY LOGICAL SOLUTION TO MY SITUATION RATHER EN CASHING IT TO SELL THEIR PRODUCTS TO ME, AT VASANT KUNJ POLICE STATION, and ENSURE YOU GUYS PAY FOR ALL THAT I HAVE GONE THROUGH BECAUSE OF HIRING POTENTIAL CRIMINALS.

    IRAMM BIDAWAT
    I think u don't have any other work madam. U had problems with vodafone and same with panasonic after then reliance... Bas kariye madam kitno ki job chhenengi?????

    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2768945 - Image #0
    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2768945 - Image #1
    Ohoooooo madam tata docomo, pizza hut, darzi on call ...Baap re baap ...Sab company ke staff bekar hai aap ki nazar me. Mujhe lagta hai ki aap hi kewal perfect hain...
    Mujhe lagta hai ki logo ki achchaiya bhi dekhi Jani chahiye keval kamiya hi nahi nikalna chaliye tabhi depression se nikla ja sakta hai.

    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2769930 - Image #0
    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2769930 - Image #1
    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2769930 - Image #2
    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2769930 - Image #3
    Amazon se bhi problem ...
    Itna sab dekhkar to koi bhi samjh jayega ki sahi kaun hai...

    Threatening calls by your employee named komal, ph. No.8920179234 - Comment #2770354 - Image #0
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      Rohan Haldiya
      Jun 9, 2017
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      Address: Jaipur, Rajasthan, 302018

      Device gets overheated within 1 hour and after that stops working i have already selected low power usage settings still iam facing the probelm customer service is very bad they wont help i need my device changed or 2000rs back this is unacceptable please message me and resolve my issue i need the device changed this was not happening previously but it is happening help
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        A
        Alokepson
        from Agartala, Tripura
        Jun 9, 2017
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        Address: Saharsa, Bihar, 852201
        Website: Not able to complained

        I am from saharsa bihar here jio network is almost not working and some time it's working but only voice date network is 0.001% only
        After rais a complained at caustmer support he making excuses and even not registered the complained and never give complained number

        I also asked is there any chance to improvement then he told me dont know sir

        And this is not a joke i don't want your free service if you are able to provide good network with better data speed then please do the same or not then mail me back on [protected]@gmail.com that you are not able to improve your service
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          A
          Andix
          Jun 8, 2017
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          Address: 412308
          Website: [email protected]

          My lyf wind6 mobile was shut down and was not switch on so i saw it to our sasane nagar, hadapsar service center, after that they made issue about tuch screen, and told battery has dead but after some time he told that battery got ok but tuch screen issue which they did it because of bad handling, after making complaint with manager he give assurance to do it ok as it is, after two days when i went to take my mobile, i saw they formated the mobile and changed old touch screen, because of this mattern my mobile is getting hang and getting reboot again n again after 2-5 mins. I am really frustrated with it. Mobile is getting too hot from puchased date. I took this mobile after lonching jio card of 5th i took it on 7th. Plz give resolution, don't tell to visit same serveice center. I am not satisfied with threre service persone, who were trying to blame on me, about his mishandleing.
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            S
            saptarshi shady
            Jun 7, 2017
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            Address: 560036

            My name is saptarshi chakraborty.. I purchased a new jio sim from universal store (Bangalore). On 3rd june and.. Itz already 7th june but still my sim has not been activated on the 5th day.. They said that within 2days sim will be activated but already 5days passed.. Resolve this..
            Thank you.
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              N
              Naveenkumar B
              from Bengaluru, Karnataka
              Jun 7, 2017
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              Address: 560037

              Launching great services which aren't useful. Idea of reliance brothers is good, but implementation is bad which is fetching them crores of rupees.

              Coming to problem statement: i have taken a jio sim, that so called 3 months offer for 300change+ 99 for promo account+30 sim charges = 430/- roughly and placed in jio supporting mobile phone.
              the signal strength at city centre places is damn weak.
              1/100 calls if it connects, it connects to wrong persons.
              that 1/100th call that connects, call drops many times.

              Internet speed is good, but if it has to connect. Which will never happen when required.

              Raised compliant, and they said will come back in 48hrs and never give details about what has happened and the resolution details.
              +
              When i call customer care executive, they tells they are increasing the bandwidths and it takes 60days to resolve.

              Then why the hell you give the services when no singals are there? Simply looting our pockets. Beggers are better than you literally. They ask and take.
              But you guys are looting the people without they knowing it.

              Do not spoil the reputation of reliance (Which doesnt have any).

              You go where ever you want, please refund my hard earned money.
              I am available at naveenkumar. Bysani at gmail.com
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                C
                Chutuo Coc
                from Tezpur, Assam
                Jun 7, 2017
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                Address: 797103

                My jio number [protected] was recharged on 7th of april with rs 303 jio summer surprise offer but after one month its been barred. I raised complaint on customer care but the customer officers tells me to contact retailer as my recharge was failed. So i did but the retailer says the recharge was successful and he even showed me the status of reference id no. Br000041aofr and it was successful from his wallet. So why was it just for one month and not summer offer. Please solve my problem as i have always believed jio the best operator. My details are below:
                Name - thehachutuo
                Number - [protected]
                Reference id - br000041aofr
                +1 photos
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
                I am not getting network connectivity please solve my issue my number is [protected]
                Hello sir my sim is missing in 2nd June 2017.
                please deactivate my number.
                name-nirmal Singh
                jio mobile no-[protected]
                please deactivate all services my number.
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                  M
                  megha chawdhry
                  from Delhi, Delhi
                  Jun 7, 2017
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                  Address: Mumbai City, Maharashtra, 400053
                  Website: jiocare.net/jio-fiber-broadband-plans-apply-online

                  We had opted for reliance jio data fibre in oshiwara tarapore gardens, despite 7 days the service could not be up and running and we requested for a refund. It has taken the team a full 3 months to have the device collected with no sign of a refund despite assurance of a 10 day workaround window.

                  This is extremely frustrating and there is no single point contact in reliance jio to resolve for that.
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    J
                    Javed Elahi
                    from Srinagar, Jammu and Kashmir
                    Jun 7, 2017
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                    Address: Srinagar, Jammu and Kashmir, 190003
                    Website: JIO.COM

                    Jio no [protected]
                    J&k

                    18 may 17 :
                    Being post paid no. Rcvd frequent msg to immediately rechrge my no. Otherwise services will be barred. Ur call centre infd that as of now we dont hav any plan fr post paid no's so don't recharge it is meant fr pre-paid users.
                    24may 17
                    Rcvd msg regarding rs 309 recharge daily till this date. Fearing my service will be discontinued, recharged my jio no with rs 309 online via jio.net. (Recipt attached)
                    31 may 17
                    My out going was barred the next day i recharged my no. Fr which i raised service req id sr00000vokz. To my surprise same couldn't be resolved till date fr unknown reasons.
                    I contacted ur exectives 6-7 times, chatted online via myjio app, mailed to jiocare (Along with my jio payment detals attached) - all invain

                    Kindly resolve this issue on priority
                    Thanks
                    Ab gaffar
                    [protected]
                    +1 photos
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    Calling not giong to any person .call is ended automaitically ...no ring ..not all all..Its waste of money to be spend on jio sim .. No service good at all.. Plzz solve it faster..
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                      Gourav Kuchiya
                      from Mundi, Madhya Pradesh
                      Jun 7, 2017
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                      Address: Gwalior, Madhya Pradesh, 475110

                      My name Gourav Gupta mere complaint hai ki mere dwara 16 may ko pos ke dwara customer ki sim ki mnp jio me kigaye thi and mere pos se 408 rs Kate Gaye the mnp cancelled ho Gaye but mere rs pos wapas nahin aye meri id [protected] hai and customer ka orn no NO00002NFP3Q hai and mo no [protected] hai Kai Baar phone officers ko phone lagaya par Sahi jabbab nahin mila
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        S
                        Shree Tanu Shree
                        from Mundi, Madhya Pradesh
                        Jun 6, 2017
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                        Address: Raisen, Madhya Pradesh, 7990000
                        Website: www.consumercomplaint.in

                        I am hemant
                        From raisen (M. P)
                        I am complaints my jio no [protected]
                        On 28/5/2017 they are told me after 48 hours you plan is activated
                        Then after 48 hours my sim card plan is not activated theni am again complaint on 4/6/2017 they are told me your plan activated at 6.28 pm on 6/6/2017
                        I am waiting for my jio plan activation
                        But after 6.28 my plan is not activated then i am call 198 jio helpline and using bad language
                        Thank u
                        Jio

                        My other no for contact me [protected]

                        Again i am say

                        Thank u
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                        I have an account on jio money but now my account is not login i also try forgot but he still say ur dob is wrong but don't is right and password too plz help
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                          G
                          gauravjain111
                          from Pune, Maharashtra
                          Jun 6, 2017
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                          Address: Bangalore, Karnataka, 560037
                          Website: Reliance Jio

                          I have raised complain on 2nd June for network connectivity issue and customer care assured and told me, it will take 48 hours to resolve this issue but still on 6th June, i am facing issue and no one is bothered about customer problem.

                          pathetic customer service, they are answering repeating words and dont want to hear my problem. i am going to disconnect all my 3 lines
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            michael_michael
                            from Kanpur, Uttar Pradesh
                            Jun 6, 2017
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                            Address: Kanpur, Uttar Pradesh, 208016
                            Website: www.jio.com

                            Reliance jio is worst in terms of voice call. I am facing severe call drop problem. The call hardly completes one minute successfully, if you are lucky enough.
                            Many times the other person can't hear your voice while you can listen them.
                            Even though the signal strength is more than 60% but still the calls connect after several attempts.

                            What is the use of giving unlimited voice calls if you can't give the necessary service.
                            It's completely waste of money, time and energy.
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                              E
                              Er Prince Malhi
                              from Chandigarh, Chandigarh
                              Jun 6, 2017
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                              Address: 535145

                              Hi
                              This is Prince. I am jio user recently i was in vizag your network signals and internet speed was too low. I agree in vizag main city speed is good but in nearby mandals and small towns very wrost. Why u making people fool on the name of 4g services ur internet speed was even slower any other 2g connection. I[censored] r not able to provide 4g services across the country u may quit from telecom war. Under the scheme making India digital stop fooling people. Last advice strengthen ur signal and improve internet speed. I am not asking that we need 100mbps speed just provide us only 10% that someone would be able to do his work. I[censored]r not able then we have only one choice switch to best network provider in that area.
                              Thanks

                              Regards
                              Prince
                              [protected]
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                Monish Lalchandani
                                from Bengaluru, Karnataka
                                Jun 4, 2017
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                                Address: 560034
                                Website: www.jio.com

                                I did a recharge of 309 on my jio number data is working but calls are not working. I complained to customer care so many times but no response and one of them was so rude that recharge is done rest we dont care, so I dont see if this matters to jio people but if you are reading you are the dumbest people with idotic technology, you dont even know how to manage, i am getting the suggestion to ypgrade mobile, those mobile companies are top in market before you guys were born, anyways this was my last recharge and i will make sure people knowing me will stop using jio serivices and seitch to some other operator.
                                Jul 24, 2017
                                Complaint marked as Resolved 
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                My sim resgisterd location is not where i live...but it is kashmir !
                                But i live in Lucknow .

                                Please change or i have to throw the sim .
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                                  V
                                  Vivek Singh
                                  from Delhi, Delhi
                                  Jun 4, 2017
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                                  Address: Mumbai City, Maharashtra, 110019

                                  I've been monitoring daily usage of JIO 4G data.
                                  They r cheating on almost every customer.
                                  Just refer today's case...see screenshot from Jio app.
                                  Today its Sunday so I wake up at 10.30 AM & to my surprise Jio app showing I have already consumed 900+ mb of data while I was sleeping (Data usage was also switched off before sleeping).

                                  Don't you think its a big joke???
                                  Jio drama is over... I will not recharge it again. They r looting us on the name of free or less charges.
                                  Beware guys.. You must also check.
                                  They r doing FARZEE Calculations & making us fools.
                                  +1 photos
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                  I recharged my jio no. [protected] with rs. 408 today but I didn't got any confirmation message nor I got any benefits... I didn't got any data nor I m able to make calls.
                                  Really big CHEATERS.
                                  No support from customer care.

                                  Their response is like ... "We said you have used this much MB/GB" ...means we have no choice. Just accept it that they are CHEATERS and they will cheat us ...we can't do anything.
                                  Either switch to any other operator or just throw the JIO SIM In dustbin.

                                  Shameless Peoples...aak thoo.
                                  "Jitnee badi company utne bade CHOR"

                                  SHAME ON AMBANI's -THE CHEATER.
                                  WORLD CLASS CHOR CHEATERS FRAUD.
                                  They are definitely duping consumers on data usage. When I called customer care, their representative said that it's a technical problem and that correct data usage will get reflected. Later when I asked for the supervisor, he turned the story around and said there is no back end issue and that the usage shown on the app is correct. On multiple occasions, I've got messages within one minute of teceivung the 90% usage alert that entire data is consumed. It's a scam, typical reliance! Should not have expected any better..
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                                    rahul.moryani
                                    from Nashik, Maharashtra
                                    Jul 2, 2017
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                                    Address: Indore, Madhya Pradesh, 452012

                                    I was applied for new reliance jio sim connection online. Jio executive Mr. Purushottam from madhumilan square indore was came to my address and done all process. He asked me to payment type and I was used debit card for payment. He swapped card in his pos machine then my account was debited but no recharge done in my jio sim. After this he said due to some errors your payment is not processed give me cash and I recharge again with my jio money wallet. He said your first failure transaction will credit in your account but from 30 may 2017 no payment credited in my account. I was complaint to jio customers care but they said we can't help you to refund, after this I was called Mr. Purushottam so many times but he also said sorry I can't help you. I continue confirming to bank for my refund credit but bank say no amount credited till now. It's fraud with customers. Please do some action to stop this type of fraud. My jio number [protected]
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      sarang agrawal123
                                      from Indore, Madhya Pradesh
                                      Jun 3, 2017
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                                      Address: Indore, Madhya Pradesh, 452001

                                      My jio no [protected] i have recharge of rs 301 on 11/4/2017 by net banking of sbi ref no:-
                                      11 Apr2017
                                      TO TRANSFER-INB Reliance
                                      Jio Infocom BILL_REJIOI
                                      Payments ISBI[protected]I
                                      GABCRUSW9
                                      TRANSFER TO
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                                        A
                                        amit gupta077
                                        from Kolkata, West Bengal
                                        Jun 3, 2017
                                        Resolved
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                                        Resolved

                                        Address: Kolkata, West Bengal, 7000003

                                        On 31/05/2017 i applied for jio connections ([protected]) and paid rs 408/- but unfortunately there was some problem in my aadhar and connection not happened. So person available at reliance digital told me that money non refundable. But i was called to jio care there every agent told me that money will be refundable
                                        Name of outlet - jio store - shyambazaar, kolkata
                                        Jio store, 38 a bhupen bose avenue, shyambazaar kolkata 700004
                                        Phone no : [protected]
                                        Ajent name - partha mukherjee ([protected])
                                        Name of outlet - reliance digital kutchery chowk, raipur chattisgarh
                                        Complain no - no00002ksw1h
                                        Amount - 408/-
                                        Txn date - 31/05/2017
                                        Orn - n000002ppbuj
                                        Jio no - [protected] (This no alloted but not started due to
                                        Technical problem)
                                        My self - amit kumar gupta
                                        Mob - [protected]
                                        +3 photos
                                        Jun 6, 2017
                                        Complaint marked as Resolved 
                                        THANX
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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