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Reliance Jio Infocomm Complaints & Reviews

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Updated: Jan 16, 2026
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Reliance Jio Infocomm reviews & complaints page 256

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H
hemant1808
from Ludhiana, Punjab
Jun 16, 2017
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Address: Chandigarh, Punjab
Website: www.jio.com

Before 31st march the data peed of jio was awesome and full network tower used to come but now even after recharge the data speed of jio is too slow even from 3g only three and two tower signal come in mobile. Customer care also not give satisfactory reply on speed problems. Airtel 4g speed is better as compared to free and slower jio. My jio no. Is [protected] but still after complaint you will not be able to deal with this problem. Thinking of giving up this connection.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    Divya Maurya
    from Delhi, Delhi
    Jun 15, 2017
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    Address: New Delhi, Delhi, 110045

    I am shubham upadhyay, from new delhi. I am using jio from january 2017. Initially, when i took prime membership it was working but from 3 days it has been stopped working. They are saying the services will start working from september but i have taken the offer. They are total fraud, what about the money i paid. It was a trap by mr ambani in which we all has been stucked.
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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      Avijeet Somani
      from Noida, Uttar Pradesh
      Jun 15, 2017
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      Address: 560043
      Website: reliance jio

      I, avijeet somani, had taken a reliance jio sim on 5th june 2017 and paid rs. 408. I was assured that the sim will be acitvated by 6th june 2017. Till now (15th june), its not activated. The jio agent (In sangeetha mobiles, horamavu, bangalore) kept on giving excuses for the delay. I also posted this on reliance jio facebook page on 13th june 2017. They issued me a service request no. Sr00000a7vz1, but no action taken till date. I am very frustrated with their service and i want my money back. A telecom company which cant activate a sim in 10 days cant be trusted anymore.
      Here are the details : -
      Order no : no00002qhpeu, caf no : kap01vdklq.
      I want my money back asap.
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        M
        Malav55
        from Ahmedabad, Gujarat
        Jun 15, 2017
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        Address: 382480

        Till now my apple iphone offer was running on my jio sim card.

        But from 3 days apple iphone offer has been stopped and converted to grace plan.
        I had also talk to customer care number, in which i had talk to monica ma'am and her higher authority mr. Sagar. They had not provided me any help and ask me to contact to [protected]@jio.com

        But when i send mail the mail is not dilivered

        My model is iphone 7plus.

        Thanking you
        Malav d patel
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
        When i used jio sim its all good netwrk, netspeed everything but now a day after prime member ..

        drasti changed .slow speed, poor network.what can i do.
        Same thing happens with my send mail on [protected]@jio.com they are replying but saying you even don't have this apple offer.
        But I had

        even I had called their customer care sometime before they had confirmed about the offer but now they just stop it
        Same has happened with me. Have wasted a lot of time on Jio.
        Wont ever believe any offers they give me.
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          B
          bfu
          from Gurgaon, Haryana
          Jun 15, 2017
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          Address: 121004

          Jio mobile no. - [protected]
          Above is my jio number which is not functioning well. The calls made from this number get cut on their own and i am not able to talk with other persons through this no., also the internet access from this no. Is not good, the internet doesn't work properly. All these problems have been occuring consistently.
          Please repair any problems in functioning of my jio no. As soon as possible.
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            V
            VISHAL SOLANKI
            from Delhi, Delhi
            Jun 14, 2017
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            Address: Bhavnagar, Gujarat, 364005
            Website: www.jio.com

            I had opted from idea and came to jio by purchasing iphone 7 plus which had an offer of 1 year free subscription something worth rs. 1499/- per month for 1 year.

            I had been using my permanent postpaid number 9*46 and wanted the the free subscription on that number so i ported idea and purchased iphone 7 plus on 17th feb 2017 from reliance digital (Himalaya mall - bhavnagar). During purchase i was told that yes the subscription will start on the ported number 9*46. After march or april the subscription started on my number 9*46. But from 10th june onward i was unable to make calls and internet speed was reduced.

            So i called jio customer care and they said the subscription has been cancelled from this number (9*46) as it's started on some other number ending with 26382. I was surprised to hear that. I asked for the full 10 digit number so that i can knows on whose number it has been subscribed.
            But they refuse to me the full number and only give me last five digits of the number.

            Neither that number *26382 belong to me nor i have any such number on my name

            I have been complaining from 10th june, but they say they can't take the complain as it's shows a different sim no. I dont understand how can you subscribe other number (Someone else number)
            When the name on the bill of iphone (V solanki) and *26382 (Owner unknown) are different.

            I call reliance digital and they said the same issue has been faced with their other iphone customer.

            Till today i have not got and satisfactory reply nor any solution.

            Their reply "the subscription will not start on this no."

            This is not fair. I had joined jio for a postpaid connection in future as i have always been using postpaid connection.
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
            My screen was damaged of water 11 and from last 1 month i am waiting for the part. Just waste of time and energy as I have to visit frequently service center at Mangalore. Kindly take the issue seriously and solve the problem.

            My contact details are

            mob- [protected]
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              digvijaypwr9
              from Noida, Uttar Pradesh
              Jun 14, 2017
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              Address: Dehradun, Uttarakhand, 248001
              Website: my jio app

              My mobile number is [protected]
              I have done two recharges of amount 408/- and 309/- on 1st june 2017 through my jio application of reliance jio using my internet banking of bank of baroda account but the recharge didn't end successfully, and the money was deducted from my account. I have complained several times but it was neither refunded nor recharged yet...
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
              Dear Team,

              Please provide me user name and password my contact no is-[protected]
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                S
                sunil2409
                from Pune, Maharashtra
                Jun 14, 2017
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                Address: Pune, Maharashtra, 411057

                My jio number is [protected] but typed to recharge [protected]. I am feeling extremely low because of the error committed. I'll be grateful to jio or someone if the issue can be resolved. I had paid through jio.com via my pnb credit card. I want my number to be activated by jio as they can easily omit the error to rectify. Every telecommunication company must keep this issue in their service list to be resolved with ease as per complaints or request.
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  J
                  from Pune, Maharashtra
                  Jun 14, 2017
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                  Address: 411021
                  Website: www.jio.com

                  I have booked a jio sim and my store vendor submitted my documents to jio office on 23th may 2017. But i have not get any call confirm from jio office for approval and any verification call yet. I have contacted jio customer service care also not get any resolution. I am not expecting from jio company like reliance. This is disgusting, no value for customer. I think jio should learn from other telecom service provider. Each and every time when i called jio customer care office they are saying that they register my complain, but not provide me any complain no, last time i get, but she told me it will take more 2 days to solved my issue. I am really unhappy with this service. My complain no is 00000a31fs
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    H
                    Hardik mittal
                    from Bengaluru, Karnataka
                    Jun 14, 2017
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                    Address: Ajmer, Rajasthan, 305001

                    I have jio sim (No. [protected]). I have recharge it with 100 rs. Talktime balance and i am able to make calls for some days with the talktime balance. But now i am not able to make calls with this no. Even having 66.46 rs.in my balance. They are saying that i have not enough balance to make calls. Please resolve the issue soon so i can make calls.
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    I have jio sim (No. [protected]). I have recharge it with 399 rs.dated on 4/8/17.after 9:00 pm(4/8/17)i am not able to make calls with this no. Even having 399rs.in my plan. They are saying that i have not enough balance to make calls. Please resolve the issue soon so i can make calls.
                    Bumba Chakraborty's reply, Sep 5, 2017
                    Plzzz resolve it.. m facing problems..too phn call.. plzzz help mee and resolve ths prblm..
                    मैने 399 का प्लान लिया है मै सारी शर्ते पूरी फ़िर भी मेरा out going काल बँद कर दिया गया एक घठिया सा कारण बता कर ठगा हुआ महसूस कर रहा हूँ बहत गलत हुआ है इसको सही किया जाये नही तो लोगो का विश्वास टूट रहा है
                    [protected] धन्यवाद
                    My outgoing sevice of jio mobile no [protected] is compltlely stoped from two days
                    My outgoing sevice of jio mobile no [protected] is compltlely stoped from two days
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                      Seshagiri Rao
                      from Tanuku, Andhra Pradesh
                      Jun 14, 2017
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                      Address: 500004
                      Website: www.jio.com

                      Purchased prime membership at tirupati on 9.3.2017,
                      Cost rs 99/- (Not registered)
                      Rs. 303/- debited and god knows when it will kick-in.
                      Payment details provided 3 times - with no response

                      Probably complaint numbers # 4601271, #6570856 and other unacknowledged letters
                      Innumerable phone calls
                      Innumerable visits

                      I am getting the similar response from their customer care dept - collect the money from tirupati for the past few months (Will they reimburse my travel, stay and inconvenience costs?

                      Or

                      This is the hyderabad office, its not our responsibility

                      But grievance is - illogical responses & loss of money, time, peace of mind etc.

                      Please help.
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        U
                        ujjwalpl
                        from Pune, Maharashtra
                        Jun 14, 2017
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                        Address: Pune, Maharashtra, 411014

                        I took a reliance jio connection [protected], paid for prime membership and also recharged for 3 months on 14th april. On 4th june, my jio connection stopped working. I was unable to make any calls (Worked only once after that) and data service completely disabled. I raised a complaint sr00000a3f7r for the same and jio guys closed it without resolving the issue. I am unable to reach jio customer care because my sim is not working and their number is not reachable from any other number. No responses to my emails either. I gave my alternate contact number [protected], however no one contacted me ever. This is pathetic service anyone can offer and i need strict action against this behavior. I need to reinstate my connection.
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                        Jun 14, 2017
                        Updated by ujjwalpl
                        I received a call only to surprise me more. I was asked basic questions like... Did you recharge ? This information should already be available with JIO. Also, I already mentioned in my email comm about recharge for 3 months in advance. What is your OTP ?

                        He did not answer any of my questions like why the phone was deactivated ? Why is it not working ? In fact in response... Person even talked rudely with things like "Abe phone rakh" which crossed all the limits and confirms JIO is unprofessional.

                        My number remains deactivated. No one letting me know why was it discontinued. It appears to be a big scam.
                        All I need now is...
                        1. Why my number was deactivated without my knowledge ?
                        2. Can I have my number activated immediately ?
                        3. What happens to the lost services / inconvenience ? Why JIO troubles customers ?
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                          sahail
                          from Chandigarh, Chandigarh
                          Jun 14, 2017
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                          Address: 160062
                          Website: Jio. Com

                          I got a jio sim with jio number [protected] along with apple iphone 7 as a promotional offer that if we buy iphone 7 we will be given jio services free of cost for one year.
                          I was told that i will get free services for one year after new year offer ends in march 2017.
                          But my sim card is not working since five days and i am facing lots of issues without internet and no calls

                          I managed to callcustomer care somehow
                          But he was unable to resolve my issue.

                          I already told him my imei number but all in vain.
                          I also sent my phone's bill on platinumcare but i did not get any reply even after 4 days. I sent msny reminder msils. But no reply.
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
                          Sub.: Complain against BP-JIOTWR of Reliance Jio Infocomm Limited on application No 56897245 dtd.18.07.2018 for Tower installation in my vacant land at Gurupally(w), Santiniketan.

                          Dear Sir,

                          I like to draw your kind information to the above matter that their official person of Reliance Jio Infocomm namely Mr. S. K. Jain (Mob.[protected]) contact with me regarding installation of Reliance Jio Tower in my vacant plot at Gurupalli(W), Santiniketan, Bolpur, Dist.- Birbhum and according to his advice I have submitted scan copy of my all documents along with their registration form with fill up & counter sign by me and sending through my whatsapp on dated 18.07.2018. After that I have received a massage on same date from BP-JIOTWR that my documents has been verified and approval of mobile tower installation has been successfully.

                          After the completed of submission all process Mr. S. K. Jain ( Mob. no – [protected]) to contact with me on dated 19.07.2018 and advice to pay few amount (Rs.14300+Rs.36600) for processing & selection charges to their S/B Account No –[protected], SBI Bank, Kurla Complex, Mumbai (IFSC Code –SBIN0004380) and as per instruction of Mr. S. K. Jain, I have paid through NEFT from Union Bank of India, Chandannagar Branch to SBI Branch, Bandra Kurla Complex for Rs.14300/- on dated 10.07.2018 for processing charges & 2nd time I have paid Rs.36600/- through NEFT from Union Bank of India after receiving a massage from MD-SBIINB through Mr. S. K. Jain on dated 21.07.2018 for advice to pay for (P.F.) R.T.G.S selection charges in the above mention S/B Account at SBI Kurla Complex Branch..

                          Further I received a 3rd time massage in my what’s app no [protected] from MD-SBIINB through Mr. S. K. Jain on dated 21.07.2018 for requesting to pay in branch of Rs.28600/- charges for NOC with clearance charges. Mr. S. K. Jain inform me through MD-SBINB that your prize/advance payment with reference number PCR2585965 for Rs.2500000/-has credited on my account is not successfully and the cheque is pending in SBI, Head Branch and if you not pay of Rs.28600/- your approval will treated as cancelled. I disagree to pay the amount and inform to Mr. S. K. Jain that as per your commitment without reason & without written notice your authority can not be cancelled my approval order. I heartily requested to Mr. S. K. Jain for installation of tower at my plot and credit the advance amount in my Bank Account otherwise you will be bound without any condition to refund my all payment.

                          Lastly Mr. S. K. Jain (Mob.[protected]), Mr. Rahul Sribastov (Mob.[protected]) & Account holder of the above SBI Branch Monish Kumar (Mob.[protected]) of Reliance Jio Infocomm Limited has inform me over phone that my approval order of installation tower has been cancelled and my all payment deposited through NEFT of the above refer S/B Account (Rs.14300 +Rs.36600) will be refund within 10 to 12days.They have further inform me that if I get refund of my money to pay them Rs.8525.00 as for cancellation charges. I disagree to pay the amount and asked them without any reason and signing legal agreement paper how you have cancel my approval order & whay I will pay Rs.8525/- as a cancellation charges for refund of my money without any reason. The reasons are, however, beyond of my knowledge. This is very illegal & unjustified and fraud practice . I thought that they are all cheating me.

                          Sir I & overall public of India known as very well about Reliance Industries and their reputation. But some bad aliments person are fraud practice & cheating the public in the name of Reliance Industries.. Therefore in the above situation I need necessary help & Co-operate from your end and necessary action at your end.

                          In the above situation, I have already inform & report with written to Chandannagar Thana ( G.D.E No-1584 dated 31.07.2018) for requesting necessary action at their end.

                          Therefore I need necessary help & Co-operate from your end and want to refund total money Rs.50900/-as early as possible. I am retire & Senior citizen person. Hope your kind co-operation & prompt action will be highly appreciated.

                          Thanking you,

                          Yours faithfully,

                          Bhairab Chandra Ghosh
                          From Chandannagar
                          Mob No - [protected]/[protected]
                          Date: 07.08.2018
                          Address : C/o – “Monihar, Purasree, Patrapara,
                          P.O. – Chandannagar, Dist.- Hooghly, WB, PIN-712136
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                            ravikumarverma25
                            from Bengaluru, Karnataka
                            Jun 14, 2017
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                            Address: Bangalore, Karnataka, 560034

                            I called several times to jio customer support. I am facing very low network. Even not able to call as well as can not use internet. However, every time, i get respond from customer care that they are resolving my issue only. Whenever i ask ticket number they says - our app is down once it will be up i will get a msg with ticket number.
                            Now it is since 2 month i have not received any ticket number. Not even issue is resolved. Don't know what type of customer service jio provides.
                            Never saw this much of bad quality service.
                            They dont have idea about telecom business.
                            Who wants quantity? What about quality?
                            0/10
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                              SRaja123
                              from Bhubaneshwar, Odisha
                              Jun 13, 2017
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                              Address: Chennai, Tamil Nadu, 600048

                              I have recharged jio prepaid mob no.[protected] on 8.6.2017 with operator reference no.[protected] (Paytm ref. Order id.[protected]). Afterwards through chatting with the customer care the non activation was informed. They have confirmed the recharge of rs.309 and told me, it will be activated within 48 hours. However even after passing the 48 hours, nothing was done.
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                krishna@2006
                                Jun 12, 2017
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                                Address: Jaipur, Rajasthan
                                Website: [email protected]

                                Dear sir /madam

                                I have deposited rs. 309 for reactivated our mobile no.[protected]. We request you to kindly recharge our mobile[protected] at an earliest. Which have closed before three weeks. Reharge detail account number [protected] transaction date 30/05/17 transaction amount inr 309.00 transaction type dr transaction description ib/india/reliance/iadb[protected] 30/05/17
                                Thanks address jaipur rajasthan
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  amit2006
                                  from Kolkata, West Bengal
                                  Jun 12, 2017
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                                  Address: 712248
                                  Website: [email protected]

                                  I amit agrawal [protected] purchased a dongle from rishra digital shop

                                  but when i connect with laptop want owership password

                                  pls help me

                                  i also talk with customer care helpline and also visited with jio digital store

                                  but i cant get any proper result
                                  pls help me

                                  i have purchased on last week
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                    saikatbera
                                    from Kolkata, West Bengal
                                    Jun 12, 2017
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                                    Address: 743318

                                    [protected] is my jio number. My problem is that jio is saying that they are providing very decent internet speed but it's 100% fake because from the last months... I'm not getting good speed, but i've recharge this sim 99+303, in spite of that those things are going...
                                    And recently one problem coming, it's not just happening with me.. It's also happening with the others... That is suddenly my jio showing data balance 0, without download anything. Which is very march irritating.
                                    I have also complain to jio customer care but the problem not solved.
                                    So please help me... Sir.
                                    And solve my problems...
                                    Thank you.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                    When we use the data the data is disconnecting in median between and calls ara also not going and not responsiding with out informing .
                                    NO MESSAGE ARE GOING WHILE MID-NIGHT and getting disturb between the communication problem
                                    I HAVE INFORMED TO THE CARE BUT THERE IS NO RESPONCE FROM THEM I NEED IMMEDIATE ACTION AMONG THIS PROBLEM
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                                      jeetkonar321
                                      from Kharagpur, West Bengal
                                      Jun 11, 2017
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                                      Address: Ratlam, Madhya Pradesh, 457001
                                      Website: www.jio.com

                                      My jio number is -[protected]
                                      I bought the jio sim card 4 days ago and rechaged with 99 for prime and 309 for jio dhan dhana dhan offer, which provides 1gb high speed 4g data per day for 84 days. So as promised by jio, i should have get 1 gb of high speed 4g data. But after consuming 600 mb data, the data speed comes to about 12-20 kb per second. It happens daily. I raised a complaint regarding this case but jio customer care didn't solve​d it showing many excuses.
                                      Please help me out
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                      Jun 12, 2017
                                      Updated by jeetkonar321
                                      My jio number is -[protected]
                                      I bought the jio sim card 4 days ago and rechaged with 99 for prime and 309 for jio dhan dhana dhan offer, which provides 1gb high speed 4g data per day for 84 days. So as promised by jio, i should have get 1 gb of high speed 4g data. But after consuming about 500 mb data, the data speed comes to about 12-20 kb per second. It happens daily. I described the problem briefly and raised a complaint regarding this case but jio customer care didn't solve​d it showing many excuses.
                                      Service request id-sr00000a58cz.
                                      Now, clearly i am unsatisfied with the resolution given so i contacted with customer care again but they are showing just excuses and didn't even update my complaint.
                                      I also emailed the jio appellate authority about this case. But still no response.
                                      We are not use that much data but jio coustomer send a message your using 70% or 90%.

                                      This is not fair cheating
                                      I used jio from launching. internet is working good but my complaint is about calling services. most of the time call is not happen due to server is not reachable... otherwise your jio is awsm but due to this problem i m dissatisfied ..so kindly help in this issues.
                                      Right now I am at Bhuj city
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                                        sharadharamesh
                                        from Chennai, Tamil Nadu
                                        Jun 11, 2017
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                                        Address: 600116
                                        Website: Reliance JIO mobile network

                                        I am using a 4g lenovo notebook. Sim is inserted in no 1 slot. I went for an international tour and came back in the second week of may ever since jio is not working. Neither i am able to make a call nor message nor use the net facility. For the past 3 months i did not encounter any problems. I think its after my tour only i am unable to operate.
                                        I have checked all the means like in the hand set whether all the data is on. Even removed the sim cleaned and then inserted. Even messages whatsapp is not working. The are saying that sim is not working. Please rectify to use the jio sim.
                                        Not able to use any of the jio app like tv, music, magazine etc.
                                        Kindly rectify for me to use the jio sim seamlessly
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                        Reliance jio executive done take 409 2 time but I got recharge once. He told me that 409 will credit in your bank account but now he say sorry we can't refund it. My number is [protected]
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