Reliance Jio Infocomm Complaints & Reviews

I have made online complaint to JIO through app that since begining not getting even 2g speed forget about 3g or 4g. On dated 29.05.2017 I got call from JIO that your internet speed issue has been resolved, I told her as I am talking with you and can't confirm your claim, hence 0lease don't close service request however she refused and asked me to resubmit your complaint if issue not resolved.

But ridiculously problem get worst thereafter and now even not able to file complaint through app as enough JIO speed is not there and through wifi connection app not accepting.

Very bad experience despite making all payments well in advance .

Sunita
[protected]
Old service id SR000009TYAT

Your network is great during these days but we are facing poor connection at my locality..
— the signal strength for voice calls is very weak
— calls are getting diverted
— call interruptions are happening
— call dropping is also a problem
— call jumping is a serious issue

So i request you to solve these issues for me asap.
Thank you.

I paid 408 for port in to jio with in 15 mints i received a msg port has been cancled and refund of rs 408 ready to collect please contact ur recharge store still from 8-5-2017 not received my refund trans id-no00002mihkb recharged for [protected] and my alternate no-[protected]... No one responding even cust care and atp jio employe jio is a indias biggest fraud company

[protected] kindly take a step or cancel this number. This no is disturbing me very much. This no is taken from kolkata. As it shows that its from kolkata. But the number is used by someone from assam. Kindly immeadiately cancel this number. Again the number is [protected]. Its too rediculus.
From dis number akways coming missed call. Whnever i cal back it tells switched off evry time. Stikk disturbing by missed calls. Plz cancel this number

My jio no. Is [protected]. My internet speed is not more than 120 to 130 kbps. I have complaint so many times but no action has been taken by the company so far. Now i want to get back my recharge amount of rs.606.0 0immediately

More than 50% of the time the internet does not function. I do not know whether it is due to my ignorancec of otherwise. The tiny instructions book that has come along with the kit is not readbe at all. The letters are so small.

As i am an online tutor, every minute is precious for me. Could you and your team do something to tide over my difficulty.

If the problem is not sorted out within the next few hours, i will be constrained to take up the matter to the highest authority - even mukeshbhai — as a customer is being harassed by the nonfunctioning of the system.

I had purchase jiofi dec 2016, activatge with jio sim upto march 31, 2017, so far no issue

But — when i paid online to recharge for offer on 8th march 2017, jio prime 99rs and jio 303 rs. — though i was debited 402 — m/s jio said they did not receive and to ask my bank icici, for further refund/issues.

In spite of proving that debits are present in my account even to date, no refund/reverse charge done, no response is given for emails, phone calls, service representatives just say they will refund in 7 days!!

I recharged my jio no.[protected] on 6may by Jio app from debit card payment SBI debit card but I get no recharge after 10days so pls recharge otherwise refund it

I had applied for JIO connection on Dated 21 April vide order NO00002KS7VR & had paid Rs.408 to the rep. of JIO but later it was conveyed that the application has been rejected & fresh application on 4 May 2017 was submitted & registration to me vide NO00002M2UOM .But it is very strange to mention that after lapse of about Month Iam not able to get connection nor getting my refund. I had approached all the channels but still nothing has come out.
Will it be communicated to some responsible authority who can resolve the issue?

I am having jio 4g modem and micromax MT 500 mobile. But i couldn't able to install jio voice app in MT 500. kindly let me know whether MT 500 is suitable if so please inform me how to install (correct procedure). at the time of installation error message is "number not in use" . Thanking you

I have purchased Reliance jio SIM [protected] last month. Since beginning I experienced poor network coverage and almost no data connectivity either at home or workplace. And I now SIM has completely gone dead since last 8 days. No internet connection also.
I live in Salisbury park Pune pin 411037 and my office is near Pune station Pin 411001. Both areas no coverage. Please help.

Sir, i tried adding money to jio money on april 9th 2017 for rs.253 for two times (Totally rs.506). Two times money was detucted from my bank account but it was not yet refunded.. It is more than one month. I have not got any refund. So i want my money back. Refund it as soon as possible.. I have attached my tansaction details in this complaint.
I have mailed also but your customer support in not respond abruptly.
My jip money number is [protected].

Jio advertised its ISD tariffs to be Rs.5/min for calling Australia +613, +612, +618 etc land lines and mobile phones ending +614. At the time of recharge, they have only one ISD plan for Rs.501. Recharged with Rs.501 and figured that the calls are getting deducted at a higher than Rs.5/min. Upon calling customer care and enquiring following up for nearly 2 months, I am now being advised that this rate cutter plan of Rs.501, is offering the calls at Rs.7.2/min and the same is charged. And that they do not have any plan to honour the advertised Rs.5/min calls. The rate cutter plan is actually expensive than their standard tariffs. This is just misguiding the consumers like me. To date, no resolution to this issue. No call backs from company. They log a complaint and close it off saying it's resolved without contacting me or advising or confirming the resolution.

Jio network not available in the area, kantabanji - 767039 (, dist.- bolangir, odisha, from[protected] mid night and this is faced by the whole area and my jio number is +[protected] this is not working from the mid night please book the complain and resolve it as soon as possible to the consumer. So that we can use the service proveded by you.

Thanks

No single received from last 10 days,
I complaint it to jio care, but no solution
By jio care, please check network in my area as soon as possible,
Your working speed is very slow,
I have not received any call from 10 days
Because no single received from last 10 days
Before 10 days, i have received full signal
But now i have not received any signal
I complaint it several times, but no action taken by your signal team

Worst ever payment application! I wonder how could Play Store approve it? Seems not even passed alpha testing! Not allowing to login inspite of correct userid and password. Even the Forgot password does not work. I have money in its account which I want to transfer back to my bank which I am not able to! Such a cheater app I want my 150 RS back! Inspite of so many cheap reviews how could it's rating be 3.8 😣 This is how you people make money and give free data, voice calls and SMS! Application got updated and it deleted my account asking me to re-register everytime I open application and hence it is evident my money in the wallet just vanished. How can Google Play store maintain such poor quality application? No body ever replies from Jio Customer Team so please don't ask me to mail you.

Sir
I am using reliance post paid connection for 2 years but now I want to port out my no. And jio has cancelled my request and jio executive is saying reliance has denied my request for port out due to unknown reason but when I called to reliance they are saying they didn't receive any request from jio reliance and jio companies are not responding on my request please help me .
Thanking you
Your faithful
Roshan Kumar
[protected]

I have recharged 303 with JioMoney wallet on 7 of april. Transaction id is[protected]. Recharge done successfully. However my outgoing and internet has been barred.i complaint in jio care and JioMoney on 22, 27 April and 11 may and 16 may still waiting but no resolution got.my complaint no is SR000008KODO, SR000009C34G, SR[protected], SR[protected]. please do the needful.its almost 47 days but no resolution. I have mailed to [protected]@jio.com & [protected]@jiomoney but no response in mail also..really poor customer satisfaction...

Respected sir,

I would like to talk about refund my money from jiomoney.

1. Transaction id:[protected]
2. Transaction date and time : 7 april 2017
3. Amount : 303
4. Registered mobile number : [protected]
5. Bank statement (In case of transaction via credit/debit/netbanking) : debit card

When i recharged at that time payment gets failed then i talked with support team and confirmed that recharge is not done.. So i have recharged from other phone for jio summer offer. I have made payment twice for summer offer due to jiomoney third class service... Now, they are showing transaction success and they are cheating people... Fake service... Fake site...

https://www.jiomoney.com/

I will not bear this... I want refund my money... I sent mail multiple times. But i get no reply and tried to contact via call center... But could not talk
Every time line gets busy.

Please help me to refund my money.

More than one week I am struggling with this complaint that my voice call and LTE Volte facility is not working. I took my Jio sim From​ Kerala for job purpose iam I am here in Patna, I won't be able to go to my state for the next 6 months, for rectifying this problem 3 times I mailed to [protected]@jio.com and 2 two times I went to the jio care in Patna
Telecommunications Service Provider · Shop No 2/13, Ground Floor, Braj Laxmi Mansion, Mauza Dhakanpura, Sahdeo Mahto Marg, Boring Road. So many times I called customer care in 199 through my friends Jio number, day before yesterday a customer care representative name Richard promised that I can get new sim card with the same number for​that I went to the jio office in Patna today with my Aadhaar card and photo which they prescribed. But it was a hopeless experience for me the jio care staffs are not able to help me. Now I am disappointed the response from the customer care, I am wasting my time and money for this untrusted customer service.
Looking forward to see good result through this mail.