Reliance Jio Infocomm Complaints & Reviews

On 7/04/2017 I had recharged my phone amounting 303₹ by Jio money my jio number is [protected] App but the recharge was failed. And from that time I had made hundreds of call and emails the y only give arguments like to wait 24 hrs, 48 hrs but that never came, my complaint number is SR[protected].
On every new call, after given interval of time the customer support says to wait for 48 hrs please resolve my problem.

My no. [protected] call drop problem last two weeks many time inform to costmer care but problem not solve .
I request to you for attend my problem.

I have recharged rs.408 on 15.04.2017 my failed transaction id-iiur[protected]. I have raised complaint since i dint get any response yet from your end. I have been patient for this issue since 30days. My contact no-[protected]. & already i sent mail twice since i dint get any resolution. Here i attached invoice copy of your jio transaction details please pertain on it. Kindly do needful.

Past 2 3 days my jio data exausted about 600 to 700 mb at fixed time 12:somethingam i check all things and ristricted background data and of[censored]pdates which is already off.. But today 17 may 2017 again my data sucks i talk to customer executive 2 3 times but they do not even listning my problem please help me my my jio number [protected] and for customer service i give 1 star.

My Name is Vipul, Yesterday 16/05/2017 on 7:00 a.m. i was done the recharge of rs. 309 jio dhan dhana dhan scheme and plan was successfully activated also got me the message from jio but my internet connection not working so i do the 4 times calls and complain to the the customer care but they told me that your previous scheme rs.149 is running so the rs.309 scheme is pending, I am telling to them mr. chetan patel & other executive Vipul (they both are handling the call one by one regarding my complaint) my previous plan's gb has been finished so i have done the new recharge of rs.309 but my internet connection is not running while i recharge rs . 309, why it is pending ?, they both were rudely talk with me and not forwarding to call the senior person or team-leader, and they have not answering about the solution and also informing you don't have get the 84 days validity ony give 56 days validity while i am done the recharge for 84 days validity i have an message and also having advertisement in my mobile jio application. still my mobile internet and outgoing is not working please help for this.

I have coverage problem start 1 month and till now .i have calling problem then why we go for jio .349 recharge is not worth bad service of jio.
my number is [protected]. plz take action on my issue plz i request u.

Dear sir,
I have done a wrong recharge on 11.05.17 vide transaction id :[protected] to jio no.[protected] which was previously allotted to me and got inactive since nov, 2016. After that i was allotted a new jio number i. E.[protected]. But i have wrongly recharged my old jio (Inactive) jio no.[protected].

Please reverse this recharge to my correct number i. E. [protected]..

Dear sir / madam,

I have applied for jio sim through online and my sim got delivered by some representative on[protected] and he has collected cash of rs. 410 the person told it will be activated in 1hr and he has generated jio no - ([protected]) but its almost 10days now still the sim is not activated and if i call that representative he says he will come to my residence to activate but he is not coming and he will not pick the calls also even i tried customer care they also not able to solve this issue, please take some action against this persons the details of the representative are below.
Name : nawaz sarkar
Mobile no: [protected].

Regards
Santhosh. D
[protected]

Sir i am jeetjyoti das and i have lost my jio sim. I have got a new one but the sim proceedings are not being done till now. I have visited their office more than 3times. Each time they make an excuse. Its more than 16days today, my sim is still not activated. I have a 303rs and 99rs recharge already done in this no. My jio no is [protected]. And my new jio sim 20digit no is[protected]. Please resolve my problem. The address of jio office where i submit my lost sim police report and photo n documents is reliance jio infocomm limited, nalbari-hajo-guwahati road, ward no 12, khat, nalbari, pin - 781335. I have attached a photo of address in map

I had purchased Jiofi M2 router on 18th August 2016. Firstly the device was working alright in the Jio Welcome Offer and Jio New Year Offer.

But on 7th April, 2017, the device received a firmware update after which the a strange issue started.The details are:

1) Whenever i turn on my device, the internet connection works fine for first few minutes. But then it gets stuck at a speed below 30kbps(kilobits per second).

2) The problem mostly happens when i take my device to a area which has a good reception. The signal stength at my terrace is -77dBm and at indoors is around -100dBm. The issue generally does not happen when I am indoor.

3) The issue gets resolved for a minute when i change the APN settings manually but after a minute it again sticks at its whopping 30kbps speed.

Even after numerous complaints to the Customer Care, the issue did not get resolved. They are saying that there is no issue at their end. But I also checked it on my friend's device and he is also facing the same problem.

Jio has started the illegal practice of showing the daily data of 1 gb as consumed with a few minutes of surfing low usage servic like yahoo mail, news etc. Today morning I logged on and wanted to finish update of windows from 68% interrupted yesterday and when it reached 98% it was shown that I have used up 1 Gb date with a few minutes. I have complained about this typing of cheating the customer of data by showing false data usage and reducing the speed to which is supposed to be 128 kbps but even that is not true it is almost zero. beware f continuing to use Jio after the so called free period.

Dear sir.

I am in jharkhand ramgarh dist bazar tand area I am unable to use jio sim in room only it is showing signal out sode from room

My mobile number is [protected]
I have done a recharge on 15 April but the recharge didn't end successfully, but the money was deducted from my account. I complain several time but no it was not refunded yet.

Dear sir,
Due wrong enter mobile of jio [protected] of rs 309. If possible pls refund amount on my account.
Reference number :
Br00006hzppf

Jio number :
[protected]
Total amount :
` 309.00
Inclusive of all charges

Processing fee
` 0.00

Total taxes*
` 40.30
*total is inclusive of service tax, swachh bharat cess and krishi kalyan cess.
Request by
Mukesh kumar
[protected]

I bought Reliance JioFi device from a jio retailer in my area, Panki 208020 on 28th, March. At that time recharges of Rs. 99 and Rs. 303 were done on the device.

JioFi Device Number: [protected]

Rs. 99 recharge was successful but services for Rs. 303 was not received. The shop owner convinced me that the recharge was successful and they had this id which I am attaching in the mail which they said is only generated after a successful transaction. I called customer care so many times but nothing helped.

It has been more than a month now. Now, I'm really frustrated with the company's attitude towards this problem.

If this problem is not resolved asap, I'll move this case to the Consumer Forum tomorrow. No more waiting from my end. I'll also contact high authorities of Jio Infocomm. This is ridiculous and highly unprofessional.

Attachments: 1) Payment message
2) Reply from Jio Customer Care
3) My Reply.

Hi,

Previously i was airtel customer i choose jio ([protected] for migration 8 may 2017 i have applied for jio connection till date i have not received any confirmation tried to call to customer care but in every interaction they will provide me complete no and resolution time 48 hours, morning i have called customer care they are not ready to connect me to there supervisor or manager. I was calling from my airtel number ([protected]) i speak with ajay and he is not ready to give his full and manager details to talk this is my humble request please investigate this issue and give solution in time.

Since last 20 day I am register complain about my incoming & outgoing call issue. so they people give only date but still problem not solve..

Hi,

I have already raised a request about signals. Still my problem was not solved.

Inside office signals are getting. To make calls or to access internet I should come out office.

This is really pathetic. I request you to please consider my request and solve it quickly

Location Details:

TATA Consultancy Services,
Salarpuria G.R Tech Park (ITPL Road)
Bangalore-...

Complaint by :wing commander r lakhanpal (Indian air force, retd) mb: [protected], [protected], [protected]@gmail.com

It is with profound anguish that i report gross misdemeanour on part of jio - the organization which had promised high professional standards.

1. On 30th march 2007 i had applied for registration plus initial recharge of rs 149/- for mb [protected]. Accordingly rs 249/- was paid via sbi netbanking

(30-mar-2017) to transfer
Inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabaxgrk8 transfer 249/-

From my sbi a/c [protected]. But no recharge or registration done.

2. On 07 april 2017 i applied for online recharge for rs 303/-
Vide inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabcezfx9 transfer 303.00

Once again no recharge done neither amount refunded.
On filing complaints with 198 and sbi helpline i am informed that management has resolved the complaint, but no details, no refund, no recharge.
Sad to say jio recharge outlets confirm that many customers have lost their money to this gross malpractice of reliance jio. It forbids me from online recharge hence forth.

Can i get a response pls?

This my jio number.[protected]#[protected]#[protected]#please deactive.my name is M.Dharmathulasi#aadhar no.[protected].date of birth.13.10.1980.native place.chennai.600120.i am not interested