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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6615

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369

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6246

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 264

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Very poor network in my area. My address is P.O_Nilakh chariali, Dhemaji, assam 787110. The nearest jio tower is recently launched at Sripani which is almost 4/5 km away to north from my area. Please upgrade your network, otherwise all jio customers of Nilakh area will rejoin airtel. Coz a tower of airtel is under construction right now ar Nilakh chariali.
Regards, simanta

Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 03, 2017

Updated by simanta barman Please solve your network problems

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Address: Dehradun, Uttarakhand, 248001

When i went to jio recharge dealer i asked him that it is working properly or not he said yes then i recharged my jio no[protected] on 27 april 2017 then i call on jio helpline no 199 then tell that they check the problem and update me on 30 april 2017 then they tell me that in yOur area dehradun (dalanwala) there is a newtork problem so they will tower there in 90 days i want to ask that if there is no network why would they refuse that in that area there is network problem i want my money back 408 its is 84 days recharge and they will take 90 days to put there tower what my money not free i have earned it is not 10 or20 rupee that i forget it for company that dont have network AND one more when i purchase my LYF WATER 8 handset in november 2016 it is told me that yu will get 1 year data and calling free nothing get they make only fool of customers Because jio founder have lots of money so why they care about any one they have to earn money in any way

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Address: Mumbai City, Maharashtra, 638660

Website: www.jio.com

I have made payment of Rs. 149 through My Jio app using UPI payment option on[protected]. The amount was transferred successfully to [protected]@icici. But the recharge was unsuccessful but my account number got debited. I haven't received refund till now. I contacted jio care many times but they are not resolving this issue. I can see that many customets are complaining about this issue. Its been 40 days I haven't received any refund. So please kindly refund the amount as soon as possible.

Ref no.[protected]

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Address: Sangli, Maharashtra, 416416

I am s.v.tade my phone number is [protected] i am not receiving service.

.

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Address: Muktsar, Punjab, 152026

[protected] to incorrect no [protected]

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Address: Jaipur, Rajasthan, 302018

With reference to subject cited above that i recharged for rs.303.00 on the mobile number [protected] on dated: 07/04/2017 at 11.13 pm having transaction id[protected]. There was my credit balance of rs.50/- in jio money wallet and balance of rs.253/- payment made by hdfc credit card. Status showing in app is success as well as banker also confirmed the payment.

I regret to inform you that jio mobile service is telling me transaction is failed may be amount is laying with jio money
So many calls msg. Done through jio money and several calls also connect to jio customer care but not attending any calls and not responding since the date of 10th april.

Moreover now my jiomoney app is also blocked since last 20-25 days i am in contact customer care as well as on mail but no body is replying

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Address: Balangir, Odisha, 767001

Due to abnormal battery condition am unable to operate my handset since last few months...that has been purchased from one of your dealer ...so please replace the old one immediately with the new..
Contact me ..

On [protected]
/[protected]/[protected]
Surjya Kumar Dash
International Member
Asian Human Rights Commision and
Amnesty

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On 21/04/2017, i contacted jio money for refund of my failed transaction till now i didn't get the refund. I have already contacted more than five times each time, the executive tells that i will get the refund in 48 hours till now i didn't get the refund.

Please do the needful refund my cash asap.

Transaction id:[protected]
Date and time: 07/apr/2017 22:03:34
Amount: 303
Complaint id: sr[protected]
Wallet id: [protected]

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Address: Pune, Maharashtra, 411057

My jio no is [protected]. My outgoing voice calling facility is stop. I am calling another call but say your no voice calling stop please call 199. I am call customer care but my problem is not solve. My incoming calling ok. Internet facility ok but calling not done. I have change sim another mobile same problem. Please my problem solve immediately. Please my voice calling facility start.

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Address: Ahmedabad, Gujarat, 713205

Dear Sir,

I have recharged Rs 309 from my jio money account on dated 14th April 2017 in the number- [protected].its transition id is[protected] and the recharge result is successful but till date i cannot call or receive call from anyone. i cannot use my internet also from my jio sim.

please take care of it.

sarathi banerjee

+1 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 01, 2017

Updated by Sarathi Banerjee Dear sir,

I like to inform you that i have sent rs 2000 from my jio money account to my vodafone number - [protected] on 24/04/2017. Its transaction id was[protected]. But till today the money did not came into my vodafone number and the money did not returned also.

O, please take care of it.

Arathi banerjee

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Reliance jio is cheating people of India. I have recharge jio no [protected] Tra. ID[protected] date 07/04/2017 time 23:12:32 with 303 recharge but recharge not done though I have received success message on jio money app. I log a complaint for this they said it will take 48 hours. Then I ask after 48 hours they told me they will refund it after 12 days. Then after 14 day asked for then they 48 hours. I continually asked for but till now I do not receive my money back. When I ask for money they said if I have taken you. There people talk rudly. They received the call after 20-30 min. I request Mr Ambani appoint the person who knows how to talk to the customer. I think this is worse experience I face while talking to customer care. Very very bad service. Really not expected from Reliance jio.

Mukesh Gurjar
My No. [protected]

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I am shop ownner I submit all document.But not given recharge sim by dealer

May 02, 2017

Updated by Sarathy Jayathi Reliance Jio Infocomm — Getting jio recharge sim

1 Review
Sa Sarathy Jayathi on May 2, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

I am shop ownner I submit all document.But not given recharge sim by dealer

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Address: 462021

Website: www.jio.com

During March 31 i subjected to recharge my prime membership recharge got successful bt it havent activate the membership, i do latter again using freecharge which makes my membership plan activated.I called customer care they say it will be refunded back to bank in 7-10days bt havent received till now..My transaction id[protected] and jio money wallet account mobile no is [protected]

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Address: 620001

Website: www.jio.com

I have taken new connection on[protected] and paid rs.608/-, my new connection is not activated due to cross the limits of connection.

I have visited almost 40 times concerned store & jio care trichy and sending mail to you there is no response!!!,

I have raised complaint (Refund my amount rs.608/-) through calling to customer care at 198, my service request no: sr000008uiiv, i got sms from jio my service request has been successfully resolved. Again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again i have raised complaint (Refund my amount rs.608/-) through calling to customer care at 198, my service request no: sr0000090x5s, at least this time try to solve my issues and refund my amount rs.608/-

Kindly do the needful.

Concerned store address:
Digital xpress mini – melapudur main road, tiruchirappalli
Digital xpress mini, no. 15, ground floor, si towers, melapudur main road, tiruchirappalli 620001, tamil nadu
Phone no :[protected]

Jio care trichy address:
Jio centre,
No 14, benvels road, tiruchirappalli cantnonment, trichy - 620001, opposite seva sangam school,

Kindly refund my amount rs.608/- my order number no00002kjqio

Jun 5, 2017

Complaint marked as Resolved

it's took too long and lot of headache

Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 03, 2017

Updated by sheikmaideen55 Dear Concern,

I have taken new connection on[protected] and paid Rs.608/-, My new
connection is not activated due to cross the limits of connection. My
new connection mobile no : [protected] & my order Number
NO00002KJQIO.Kindly refund my amount Rs.608/-

I have visited almost 40 times concerned store & Jio Care Trichy and sending
mail to you There is no response!!!,

For Your Ref : PFB Reference number still now no action has not been taken.
[#6934187] [#6934189] [#6934192] [#6934184] [#6639567] [#6639570]
[#6639568] [#6639562] [#6614751] [#6614751] [#6614410] [#6614399]
[#6614406] [#6614407] [#6536688] [#6561443]

I have raised complaint (refund my amount Rs.608/- ) through calling to
customer care at 198, My Service Request No: SR000008UIIV, I got sms from
Jio My service request has been successfully resolved. again i have visited
concerned stores still my issues has not solved i'm unable get my amount
returned from concerned stores.

Again I have raised complaint (refund my amount Rs.608/- ) through calling
to customer care at 198, My Service Request No: SR0000090X5S, At least this
time try to solve my issues and refund my amount Rs.608/-

Kindly do the needful.

Concerned Store Address:
Digital Xpress Mini – Melapudur Main Road, Tiruchirappalli
Digital Xpress mini, No. 15, Ground Floor, SI Towers, Melapudur Main Road,
Tiruchirappalli 620001, Tamil Nadu
Phone No :[protected]

Jio Care Trichy Address:
Jio Centre,
No 14, Benvels Road, Tiruchirappalli Cantnonment, Trichy - 620001, Opposite
Seva Sangam School,

Kindly refund my amount Rs.608/-

May 10, 2017

Updated by sheikmaideen55 Dear Concern,
Royston Antony
Appellate Officer-Tamilnadu

Kindly convey my mail to your higher officials:

So finally I have decided (My order Number NO00002KJQIO" value Rs.608/-) myself Given alms to Mr.Mukesh Ambani Chairman and Managing Director, Nita M. Ambani Non-Executive, Non Independent Director, Hital R. Meswani Executive Director, Nikhil R. Meswani Executive Director, P.M.S. Prasad Executive Director, P.K. Kapil Executive Director, R.A. Mashelkar Independent Director, Adil Zainulbhai Independent Director, Mansingh L. Bhakta Independent Director, Dipak C. Jain Independent Director, Dharam Vir Kapur Independent Director, Yogendra P. Trivedi Independent Director, Ashok Misra Independent Director, Raminder S. Gujral Independent Director,

Finally I have made this decision due to I did not get response from Customer care, Appellate, Email, Facebook, twitter, Concerned Store & Jio care office. (I have taken new connection on[protected] and paid Rs.608/-, My new connection is not activated due to cross the limits of connection. My new connection mobile no : [protected] & my order Number NO00002KJQIO.

I have taken new connection on[protected] and paid Rs.608/-, My newconnection is not activated due to cross the limits of connection. My new connection mobile no : [protected] & my order NumberNO00002KJQIO.Kindly refund my amount Rs.608/-

I have visited almost 43 times concerned store, Sending message through twitter, Facebook, visited Jio Care Trichy and sending mail to you There is no response!!!,

For Your Ref : PFB Reference number still now no action has not been taken.
[#6934187] [#6934189] [#6934192] [#6934184] [#6639567] [#6639570][#6639568] [#6639562] [#6614751] [#6614751] [#6614410] [#6614399][#6614406] [#6614407] [#6536688] [#6561443]

I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR000008UIIV, I got sms from Jio My service request has been successfully resolved. again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR0000090X5S, I got sms from Jio My service request has been successfully resolved. again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again and Again I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR0000093OWX At least this time try to solve my issues and refund my amount Rs.608/-

Kindly do the needful.

Concerned Store Address:
Digital Xpress Mini – Melapudur Main Road, Tiruchirappalli
Digital Xpress mini, No. 15, Ground Floor, SI Towers, Melapudur Main Road,
Tiruchirappalli 620001, Tamil Nadu
Phone No :[protected]

Jio Care Trichy Address:
Jio Centre,
No 14, Benvels Road, Tiruchirappalli Cantnonment, Trichy - 620001, Opposite
Seva Sangam School,

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Address: 754104

Dear sir
My self debashis dash from odisha, jagatsinghpur district. My adhar no is[protected] i brought a jio from a ratailor named chatyna das on 22/02/2017 sim but it doesn't work. But that day a jio no [protected] is activated on my adhara and some one is using it. I have the prove in my email id. So i want to complain a case against him.
Please block that jio no althrough i wiill be informed in near police station.

Your's faithfully
Debashis dash

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 24, 2017

akashlodhwal's response i missing my jio number [protected] pls help me i think somebody missuse my number

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R

Rajeshkumar Butti

from Hyderabad, Telangana

May 2, 2017

I recharge 309 to my jio number [protected] but they no confirmation a but it

Without my permission jio sim activation in my aadhar no - Comment #2718592 - Image #0

M

mangkholien haokip

from Dinhata, West Bengal

May 2, 2017

My jio no [protected] is blocked. Only internet is possible.no incoming/outgoing calls allowed

A

akashlodhwal

from Delhi, Delhi

May 2, 2017

Sir i purschase my jio number in february month but i missing my Reliance Jio number .. i think somebody use my number i am totally helpless please help me sir give me some advice .

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Address: Lucknow, Uttar Pradesh, 226020

Website: www.jiomoney.com

Reliance jio is cheating people of India. I have recharge my jio no([protected]) with 303 recharge but recharge not done though I have received success message on jio money app. I log a complaint for this they said it will take 48 hours. Then I ask after 48 hours they told me they will refund it after 12 days. Then after 14 day asked for then they 48 hours. I continually asked for but till now I do not receive my money back. When I ask for money they said if I have taken you. There people talk rudly. They received the call after 20-30 min. I request Mr Ambani appoint the person who knows how to talk to the customer. I think this is worse experience I face while talking to customer care. Very very bad service. Really not expected from Reliance jio.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Darjeeling, West Bengal, 734001

Dear customer care executives,

I am a consumer of relience jio. My number is [protected]. My service area is located to Ashrampara, Post Office-Siliguri, Dist-Darjeeling, West Bengal, Pin-734001.

Recently I am not getting proper speed of internet. Regularly getting 1GB DATA but not being able to utilise the full data. Not even can play streaming videos. At night, sometimes the speed remains 32kbps . Not being able to update my phone's softwares.

Kindly solve the problem as earlier as possible.

Thanks & regards

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Address: 700143

Website: www.jio.com

I have paid rs 303 to recharge my jio mobile through jio website on 06.04.2017. The payment was made directly from my bank account (Icici bank). But till date the they didn't send any acknowledgement message or return the money. When i lodge a complain over phone they provide id no sr000008xafh and inform that they will response within 01.05.2017 at 19.17 hrs, which they didn't. Now i don't get service but money already deducted.

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Address: 380001

Website: www.jio.com

I had done recharge of Rs.303 on 8TH APRIL 2017 Transaction ID is BR00004APGVM. But my outgoing calls on ther operators is not getting connected and i had contact to customer care about 3 to 4 times than they told me that you had not done any kind of recharge or you had not subscribed to any plans of our offer. Now my outgoing calls and internet also not working properly.

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Address: Imphal East, Manipur, 795133

Through jiomoney wallet recharge on 27 april 2017, i try to do a recharge of rs.309 but transaction was failed but money deducted from wallet account and is not return till now 1st may 2017.
So i request to return my oney back.
Transaction id.:[protected]

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