Reliance Jio Infocomm Complaints & Reviews

I had submitted request for porting my number which has idea as current service provider. After waiting for 15 days i was told by the shop owner who processed my request that they could not process my request.

Reason... He did not know...

Refund (399 + 99).. Company policy does not allow any refunds.

This whole situation is pathetic. Did not expect this from reliance, jio being one of the big startups... This is not accepted.

For a customer like me who is a staunch supporter of idea and vodafone, my first ever attempt with reliance is a big disappointment.

Please look into the matter if you can do something.

Regards
Supriya pathak

Sir mera naam prem prakash hai. mai KUSUMPUR PAHARI jo ki ( vasant vihar) me hai. mera colony KUSUMPUR PAHARI me kisi bhi mobile company ka mobile tower na hone ke karan hamare area me kisi bhi company ka mobile signal nahi aata hai. please aap se anurodha hai ki aap apni company reliance jio ka tower lagaye .jisse puri colony ke member aapki jio service me aaye aur jio service thick se use kar paye. hume reliance jio company se badi aasha hai. please provide one mobile tower in KUSUMPUR PAHARI.

Thanking you,

yours faithfully

prem prakash

I have done recharge of 303/- on dated 7th April thru Jio money. Still we are facing with recharge. Recharge not yet done.
Launched complaint lot of time but not getting any resolution. Very bad experience with Jio money.

Please refund my money

Jio money Transaction id is[protected]

Hello I am Soumyo. I have jiofi 3 device and I used jio4gvoice app to make calls from my phone. But for some reason I have uninstalled this app. But when I have reinstall this it says that it has send OTP into my alternative mobile number provided by me. But my alternative mobile number does not receive any OTP. So, I am unable to use Jio4GVoice app. Please solve this problem as soon as possible.

My Jio no is [protected] I make a payment 309 rupees date 15/04/2017 and time is 7:19 pm my transaction no is IU[protected] balance deduct but recharge not success ful

I did a 303 recharge on 07/04/2017 using jio money and I got a recharge successful confirmation message and but my service was suspended and when I contacted customer care they told me that the transaction was failed and they will issue a refund in 48 hours. now its already a week. I didn't get the refund. When ever I try call jio money nobody is attending the call and the jio customer is denying my my request saying it is different department. They cant do anything on it. It is like they are cheating the customers.

Jio: [protected]
Transaction ID:[protected]
Date and Time: 07/Apr/2017 22:03:34
Wallet ID : [protected]
Amount: 303

Hi,

I visited the Reliance Jio store located at Trimulgherry to get my father's mobile number ported. The first time when I visited the staff there were not friendly. They asked me to come back after 2 days, they told me that there was some problem with portability. I went back after 2 days that is on Sunday with my mother.

I clearly told the staff that I wanted to port my parents number to Jio. I never wanted a new sim, that was the reason I visited the store second time. The staff told me that my mother's phone was a 3G phone and so portability will not work. So I asked them if my father's phone number can be ported. They checked and told me that my father's phone can be used for Reliance jio. So I told them my father's phone number and asked them to do the porting.

They finally ended up giving me a new sim instead of porting.

Now, when I went back to inquire, they are speaking rudely and they are not ready to refund or port our number.

I feel extremely cheated. My father's phone is a single sim phone and I cant even use the new sim.

I should either be refunded the money or my father's number should be ported.

Sir Iam amit Gupta sir Maine reliance Jio ka 303 ka recharge karwaya tha 7 Tarik Ko jiski reference no. BR0000474KXW and transaction id no. IRJM[protected] ha per sir Jio k taraf se bol rahe ha ki apka transaction fail ho Gaya ha apka paisa refund hota 7 to 12 day Mai sir 15 din ho chuke ha na to sir paisa aaya ha or na hi jio ki taraf se santusth jawaw mil Raha ha sir wo bebkuf Bana rahe ha jis no. Per Maine recharge karwaya tha wo ha [protected] ha

Hi,

I have recharged my num#[protected] on 16april for rs 309 online and rec'd message also but now there is message that my calls are disgarded
Now my calls are not going & net is also slow down. I dont understand after my recharge online also sucessfully there is this kind problem. Pls resolve this issue as soon as possible and reply to me, otherwise i need to port

From the 15th of april the net connection is so so weak.., even home page is unable to open
we are facing a lot of serious problem . i have already talked to the jio customer care but they are not resolving my issue.
i live in lucknow jankipuram and in this area network is very weak.i talked to customer care many times but unfortunately i did not get satisfactory response

My no is [protected]. I did recharge of Rs309 in DE DANA DAN offer.
As per scheme, this offer is valid for 3Months. But i got mail that offer is valid for 28 Days. I checked my current Plan in my Phone, it shows Happy New Offer instade of DE DANA DAN offer. I mail to Jio care regarding this issue but every time they are shooting mail for Internet speed issue resolution which has no relation to my problem. Pls. let me know my current paln by mail.

Megha /Uday Joshi
[protected]
[protected]

This complaint is based on the connectivity and internet speed of Jio in ghatkopar (W), near Rcity and the speed of internet is very slow, it's download speed is not even 1mbps and upload​ speed is roughly around 200kbps. I have complaint to the Ghatkopar branch about the speed of internet issue, but the branch keeps ignoring it saying it's basically due to the offer that Jio is offering to its customers and suggest to wait a month more, but this has been the scenario for more than 3 months,
I urge you to look into this matter and resolve it.
Thankyou

I did a transaction for 506rs 2 weeks before using jio money wallet. Amount was DebiDebifrom my card but transaction got failed. I called customer care many times. Really they are useless and making customer foolish. Worst customer service ever. I dont know when they will refund my money. Its fraud and making peoples foolish. No one is picking call 1966.

I recharge my jio number with rs. 309. Money deducted from my account but rechrge not done. Till now no message came. I am very upset. I dont expect this from such a big company.
Kindly recharge my no. Or return my money.

Hi,
Good eve. Transaction id[protected] done for mdn no-[protected] dt on 08 apr2017 by jio money wallet shows successful but no benefits credited. No response found from jio money team even after several phone calls & writing to "[protected]@jiomoney.com" (#6286954) & headcustomersupport. [protected]@ril.com. Its looks very pathetic that there toll free no "1966" where no one respond to u in any way. Really a third grade service.

I want uninterrupted services as the amount already deducted from my account. Kindly do the needful.

I made a recharge of 509 to my jio no which gives 2gb data every day... It has been 15 days i paid for it ans all d supervissrs are still not able to check y m i not getting 2 gb of data... I ve been calling thm every day from last 7-8 days ansd al of thm have been assuring me that tonight it will gt fixed bt it has been ages they are still trying to fix this... Jio is jus too much... Pathetic services... Pathetic also sounds good to be honest... Its d worst network to be with..

I have contacted paytm for incomplete transcation about my jio summer surprise rs 309 recharge but they have told to contact you. My transaction for jio membership has not been done rs 309 has been deducted from my wallet but it has not been reached to jio. I am trying since 15th apr but still the transaction has not been completed. I want refund immediately. My jio number [protected] and my paytm number [protected]. Billedeskutil detail order my transaction id [protected] transaction date apr 15, 2017, 20:55pm. My reference no [protected]. I need my refund immediately

Recharge done by me 8th april two customer [protected]/[protected] but rc cancel msg come to customer after 4 days, now i am retailer balance not refund on my demo but for customer satisfaction i done another rc same amount after few days & many time contact to your customer care service whose pick call time after 20 mint but not give satisfy reply. Now i need proper details

Dear jio,

I have done recharge of 402

But it get fail because of error and amount of recharge debited from my account. Please refund money or make rechagre to that number.

I have done payment with jiomoney.

Please respond to this mail. Because i have taken follow up continuously from 08/04/2017 but no one take part to reply.

This is not expected from reliance jio.

I have attached screenshot of transaction details...

Please reply asap.

Regards,
Ankita

My jio number is [protected]. I have recharged a amount of 309 on april15 night near a shop it is not succeeded so that i once again recharged in jio.com through my debit card and it is successful. But the payment issue for retailer shop is still pending please refund it. My transaction id through online is iur[protected] and reference number is br000056wvx9

While the retailers reference number is br000055gudn

Resolve this as soon as possible