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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 266

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M
Mayur Gor
from Pune, Maharashtra
Apr 28, 2017
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Address: Mumbai City, Maharashtra, 400018

I have made Recharge of Rs. 303 from Jio Money app on 7th Apr, 2017. The app shows recharge is successful but as per customer care executive, the recharge wasn't take place. So he gave me assurance that my money will be refunded within 7-10 days. 20 days have been passed but refund is not paid to me yet. Whenever I try to call Jio money nobody is attending the call and the jio customer is denying my request saying it is different department. They cant do anything on it. It is like they are cheating the customers. Please help me to resolve this issue.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    G
    gurudatta kr
    from Bengaluru, Karnataka
    Apr 28, 2017
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    Address: Bangalore, Karnataka, 560004
    Website: billdesk.com

    I have recharged my jio number [protected] via paytm but it's not updated.
    But the money has been deducted from the paytm account. Please help. I have attached the payment receipt.

    Transaction ID
    [protected]
    +1 photos
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      M
      Mr.Pritesh Patel
      from Vadodara, Gujarat
      Apr 28, 2017
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      Address: Anand, Gujarat, 388001
      Website: icrm.promptsoftech.com

      Network team plz solve this your network on anand city my location is amul dairy anand
      +2 photos
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      Sir, I am from At HUMA, P.o. Dhama, Dist Sambalpur, Odisha. Here the internet speed is less than airtel 2g speed. So please kindly give us the original 4g speed as soon as possible.
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        U
        Udai Shanker Tikkha
        from Agartala, Tripura
        Apr 28, 2017
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        Address: Agra, Uttar Pradesh, 282001

        Sir
        I was paid Rs.303.00 to above said company through paytm by debit card of ICICI Bank on dated 21 3 2017 for recharging as per his scheme for renewal and prieum member ship Rs.99/-sent on 4 3 2017 it amount is received by him but Rs.303/- it is refusing i e.not received Rs.303.00
        Please looking for this matter
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          R
          Rupshri
          from Zamania, Uttar Pradesh
          Apr 28, 2017
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          Address: Sant Ravidas Nagar, Uttar Pradesh, 221303

          Network to rahta hai but net nahi chalta
          Apr 28, 2017
          Updated by Rupshri           Plss solve my issue
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            M
            Motion Dudes
            from Pune, Maharashtra
            Apr 27, 2017
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            Address: 411002
            Website: Low Internet Connectivity

            Dear Jio,
            I am a Jio user living in Pune and Facing Very Low Connectivity, Internet Speed is Between 15- 20 Kilo Bytes...Slow as A 2G Internet, There is No Jio Tower in Our Area, Address is 821/22 Vishnupura, Sonya Maruti Chowk, Budhwar Peth, Pune 411002
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              A
              abhirashi123
              Apr 27, 2017
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              Address: 473101

              Hello Team,

              Jio Sim no - [protected]

              I am not able to connect any call through above number whereas internet connection is working fine.

              I am also done the mandatory recharges and since 7th April, 17 my sim is not working.

              You can connect me at [protected] on call for any other details

              Thank you
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                D
                Debabrata Mishra
                from Siwan, Bihar
                Apr 27, 2017
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                Address: Mumbai City, Maharashtra, 410209
                Website: www.jio.com

                With reference to transaction id :[protected] on jio money, i was trying to recharge my jio number using jio money on 7th april 2017. The reacharge was worth rs.303 of which rs.253 was paid by debit card. But unfortunately, the recharge could not be processed and failed even if my money was deducted from my account. The faq available on the app says that the money should be reverted back to the customer within 2-3 days but it's been 20 days and yet i haven't received my money. I have tried reaching their customer care through both the channels i. E by mail as well as all india toll-free number, but they never picked up the calls or replied to the mails. It has already been 20 days, yet i have not received the refund. I have attached screenshots of my conversation with rjil. So, i request your team to kindly get in touch with telecom service provider and help me out with this issue.
                +2 photos
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  B
                  Balwant Patidar
                  from Chennai, Tamil Nadu
                  Apr 27, 2017
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                  Address: Mumbai City, Maharashtra, 400071
                  Website: [email protected]

                  My name is balwantrai. Patidar, alternate number is [protected], i have recharged my jio sim on [protected] on 24/4/2017 at 9.30 pm, but by mistakely it has been done on [protected] amount was 408 by etop up done by retailer, reference id br00005pntwf, transaction id[protected],
                  I called on 198 from my jio number they said they will tranfer the amount from wrong number i. E [protected] to right number i. E ([protected]), on 26/4/2016 i got a message from jd-jionet at 5.32 pm service request number sr000008q0uj that the transaction done on 24/april/2017 has been failed, bur retailer says its done by his side, now its a harassment done by jio retailer & jio company, from past 4 days i am unable to call on any other number, worst service never expected from such a big company, reliance jio
                  . Looking for a positive reply

                  Regds
                  Balwant. Patidar
                  [protected]
                  [protected]
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
                  View replies
                  Please bring back the happy hours please we cannot able to manage 1 GB for downloading movie please bring back happy hours ...Please ...
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                    A
                    ajay2309
                    from Pune, Maharashtra
                    Apr 27, 2017
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                    Address: Pune, Maharashtra, 411057

                    Yesterday i have done recharge of 408 but i don't see any plan is activated.
                    please resolve this problem as soon as possible.
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                      S
                      Sandeep Liku
                      from Bargarh, Odisha
                      Apr 26, 2017
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                      Address: 758001

                      Dear Customer

                      Dear Madam/Sir,

                      I would like to drag your kind attention that Without using data, my data lost for last 4 days. After enquired with customer care they are telling me you have used this data already, where as on 26th April 2017, I have off my data for long. I have just open it hardly for an hour.

                      So requesting you to kindly resolve it earliest otherwise I will surrender this number.

                      I am unable to see my data usage as well as statement. Requesting you to kindly send me site wise usage .

                      Sandeep Mishra
                      [protected]
                      Handset Lenevo vive k5
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                      View replies
                      Dear Madam/Sir,

                      I use to close my data connection of my mobile every day while sleeping but when i see in moring half of data already lost. I have opted for 1.5 Gb data every day but i dont think i am getting that much data in actual i was watching a movie on youtube with 360p per sec quality but that 1.5 gb lost watching that only one movie. Can you please look into this matter my brother also have airtel 4g his 1 GB data can last long then my 1.5 Gb, Its a fake promises made by jio of 1.5 gb you are not keeping your promises.

                      So requesting you to kindly resolve it earliest.

                      My Jio Number : [protected]
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                        R
                        Rama Kumar12
                        from Delhi, Delhi
                        Apr 26, 2017
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                        Address: 110063

                        I recharged for jio prime membership and also the 300₹ package but even after 2 complaints on their customer care i am unable to call via my jio number. When anyone else calls me my number seems switched off. Kindly assist me for the same. I want the recharge amount to be reimbursed. This is highly ridiculous that a customer even after paying for the service is nt being provided for. And this will only lead to a bad feedback and i am definite that i will no longer avail jio services once this amount is refunded.
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          S
                          Sidrj001
                          from Panaji, Goa
                          Apr 26, 2017
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                          Address: Pune, Maharashtra, 411014
                          Website: www.jio.com

                          Hello
                          My service request number is sr[protected]. I had recharged through jio money app (A/c - [protected]) on 7th april 2017. The app shows recharge is successful but as per customer care executive, the recharge wasn't take place. So he gave me assurance that my money will be refunded within 48 hours. But after 48 hours that not happen. Please help me to get my refund back.
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            A
                            Aditya Raj Choudhary
                            from Motihari, Bihar
                            Apr 26, 2017
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                            Address: Patna, Bihar, 800008

                            I cant see our users Data call sms history there are showiNg some Error that ll be given in below schortscree. Whose number is [protected]
                            +1 photos
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                              S
                              Supriya1511
                              from Ponda, Goa
                              Apr 26, 2017
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                              Address: Pune, Maharashtra, 411038

                              I had submitted request for porting my number which has idea as current service provider. After waiting for 15 days i was told by the shop owner who processed my request that they could not process my request.

                              Reason... He did not know...

                              Refund (399 + 99).. Company policy does not allow any refunds.

                              This whole situation is pathetic. Did not expect this from reliance, jio being one of the big startups... This is not accepted.

                              For a customer like me who is a staunch supporter of idea and vodafone, my first ever attempt with reliance is a big disappointment.

                              Please look into the matter if you can do something.

                              Regards
                              Supriya pathak
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                L
                                love@555
                                Apr 26, 2017
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                                Address: New Delhi, Delhi, 110057
                                Website: WWW.JIO.CO.IN

                                Sir mera naam prem prakash hai. mai KUSUMPUR PAHARI jo ki ( vasant vihar) me hai. mera colony KUSUMPUR PAHARI me kisi bhi mobile company ka mobile tower na hone ke karan hamare area me kisi bhi company ka mobile signal nahi aata hai. please aap se anurodha hai ki aap apni company reliance jio ka tower lagaye .jisse puri colony ke member aapki jio service me aaye aur jio service thick se use kar paye. hume reliance jio company se badi aasha hai. please provide one mobile tower in KUSUMPUR PAHARI.

                                Thanking you,

                                yours faithfully

                                prem prakash
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  V
                                  vilas.ingole
                                  from Bengaluru, Karnataka
                                  Apr 26, 2017
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                                  Address: 411013
                                  Website: Jiomoney.com

                                  I have done recharge of 303/- on dated 7th April thru Jio money. Still we are facing with recharge. Recharge not yet done.
                                  Launched complaint lot of time but not getting any resolution. Very bad experience with Jio money.

                                  Please refund my money

                                  Jio money Transaction id is[protected]
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                                    S
                                    Soumyo roy
                                    from Kolkata, West Bengal
                                    Apr 26, 2017
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                                    Address: 741101

                                    Hello I am Soumyo. I have jiofi 3 device and I used jio4gvoice app to make calls from my phone. But for some reason I have uninstalled this app. But when I have reinstall this it says that it has send OTP into my alternative mobile number provided by me. But my alternative mobile number does not receive any OTP. So, I am unable to use Jio4GVoice app. Please solve this problem as soon as possible.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      A
                                      Alok Sethi
                                      from Siliguri, West Bengal
                                      Apr 25, 2017
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                                      Address: Cuttack, Odisha, 754002
                                      Website: Jio.com

                                      My Jio no is [protected] I make a payment 309 rupees date 15/04/2017 and time is 7:19 pm my transaction no is IU[protected] balance deduct but recharge not success ful
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                                        R
                                        rajeshpj
                                        from Ankola, Karnataka
                                        Apr 25, 2017
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                                        Address: Mumbai City, Maharashtra
                                        Website: www.jiomoney.com

                                        I did a 303 recharge on 07/04/2017 using jio money and I got a recharge successful confirmation message and but my service was suspended and when I contacted customer care they told me that the transaction was failed and they will issue a refund in 48 hours. now its already a week. I didn't get the refund. When ever I try call jio money nobody is attending the call and the jio customer is denying my my request saying it is different department. They cant do anything on it. It is like they are cheating the customers.

                                        Jio: [protected]
                                        Transaction ID:[protected]
                                        Date and Time: 07/Apr/2017 22:03:34
                                        Wallet ID : [protected]
                                        Amount: 303
                                        +1 photos
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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