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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6615

Resolved

369

Unresolved

6246

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 270

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Address: Mumbai City, Maharashtra, 400065

Website: Www.jio.com

I had pay 309Rs.Company promised to give 4G net and free voice call after recharge this scheme but i had not enjoy this speed even one day after paying money. After contact customer care they told me scheme is still not activated and complaint may resolve within 90days.where as my sceme days is 84.customer care not replying setisfactory.pls help

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Address: Mumbai City, Maharashtra

Dear sir,
I want to register a complaint about jio money. On 7/4/2017 i recharged to 3 jio number through jio money but recharge not done & my money has been deducted from bank. Also no one jio money customer care executive is receiving calls.
Recharge details are :-
Transaction number[protected] amount - 253
[protected] amount -253
Regards
Vivek dubey

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110001

408 recharg krne pr bhi net nhi chl raha hai

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R

Rohit8920

from Delhi, Delhi

Jan 11, 2018

Dear custmer care
My no. Does not work for calling
Because, yesterday i switch off my phone & restart on phone then jio volte option does not show in my no.
So i can not call in this time
Please help me
I am already complain on this matter yesterday
Custmare care speak you wait 2 hours.
But yet not work in this time
So, kindly request you send apn setting in my no. [protected]

E

Eva Reshma Toppo

from Kodungallur, Kerala

Feb 16, 2019

Whenever someone tries to collong me through my Jio number, it says that the subscriber you are calling is busy or either switched off... I'm not able to send messages from my Jio number also..

B

Bagoria

Apr 2, 2020

Saalo khutto call bhi nhi receive kar rahe ho or khate ho nhi sir pot nhi karna jio aap ko sab se best speed dega or ab to 2 kb ya 0 kb hai bas
Pls sir m apna no pot kara leta hu ok jio network sab se bed hai

B

Bagoria

Apr 2, 2020

Jab bhi dheko to network nhi hai or jio kahte hai sir aap ke side network problem hai kaam chal raha hai kabi thik he nhi hopata isliye jio sab se bakar hai

B

Bagoria

Apr 2, 2020

Sir g aap mujhe pot karne ki trick bata de plz sir

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Address: Mumbai City, Maharashtra, 682020

Website: www.jio.com

On March 30th, I took a Reliance SIM ([protected]) and a Reliance JioFi2 Personal Hotspot (JioFi2_AD29DB) from Reliance outlet - Digital Express, S.A.Road, Kadavanthara. On the same date, I recharged for Rs.99 + Rs.999.

1) I was not issued any receipt for any of the payments made at Digital Express.
2)I was not informed that the Rs.999 scheme will start only after April 15.
3) My recharging for Rs.999 is not shown in records and now, I'm not getting the benefits of this scheme even after 20 days of taking this connection.
There is no transparency in the service offered by Reliance.There is no correlation between their stores & customer service department. We, the customers have to run helter skelter from store to customercare and vice versa.

I would like to get a compensation for all the loss and terminate their services.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302020

Website: [email protected]

I am recharge 99 rupees for prime membership from jio money app. My transaction id[protected]. After this one massage riveted me that yours 99 rupees richarg unsuccessful yours 99. Rupeea back yours jio money account. But rupees 99 is not credited so far. When i complaint to jiomoney customer care. My complain no.-sr [protected]. Of dated 03.04.2017. My jio money account number [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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T

Thirumalaikumar1987

from Chennai, Tamil Nadu

Apr 20, 2017

Reliance customer care very worst service...

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Address: Bharuch, Gujarat, 392020

Website: www.jio.com

Dist -Bharuch
TA -Bharuch
Village Kothi (Tralsa)
Pin -392020
Jio network is not available in my village.
There are many problems of jio network inMy village.
So I request you to solve my problem thanks,
Jaimin P M.

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V

Vijay Gopinath

from Coimbatore, Tamil Nadu

May 15, 2018

Hello sir and mam please help my village is 39yares only one network my village that bsnl that's not 3g 2g net no speed no capacity please help Jio network please my Frinds and my village name Gopinatham Mali mahdeshwara hills to 15 kilometers please help me try thank you and this state Karnataka

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Address: 680586

I have done recharge of dhandhanadhan offer 99+309, also have screenshot of the payment done but messages are coming from jio to recharge.please help i have done the recharge.Also have evidence.plzzz help me out

+1 photos

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Address: Ambala, Haryana, 133104

Dear sir/madam,
I, ramprem dixit residing at airforce station kalpi, near annals can't, haryana. We all are around 1000 soilders, having your best jio connection but there is no network near our residences.
So that you are requested to arrange an additional mobile tower near us as soon as possible
Thanks to you.

Rp dixit
[protected]@gmail.com

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: 600020

Website: www.jio.com/en-in/contact-us#horizontalTab2

Unfortunately after top up of INR. 99 & Subsquently INR.303 on 7th

april 2017, I am yet go get SMS about my top up and the JIO outlet

says no one has recceived SMS on that day and was requested to Contact

198, I have called 198 but in vain. The speed has become poor and I am

unable to tether the connection whereas those without top of Inr.303

is only working Good. As such I will be forced to post about this

cheating attitude in all social sites if the complaint is not resolved

immediately.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Varanasi, Uttar Pradesh, 221005

I recharged my jio number-[protected] through my jio app using jioMoney on 30th march of Rs-402.
The amount was deducted but recharge was not done. I complained several times to the customer care and also emailed several times but no reply given from jio. My complaint number is - SR000007Q4E0 which was laudged on 5th april but even today is 19th april and you not resolved that. You are doing totally illegal thing, you cant withhold the money this long. Everytime you give false commitment that the amount will be refunded in 24-48hours and i heard this thing 4 times. I must say you are the worst service provider i ever have seen, this was my last transaction through jio and i also recommend others not to use jio money at all.
Take immediate action

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Ranchi, Jharkhand

I had reachrged my jio no. Through myjio app using paytm option. I m prime member so i recharged for 309/- but yet now didn't recived that amount on my jio no. [protected] 309/- has been paid to billdeskutil but my jio no. Didn't got any recharge. So please solve this problem

Apr 19, 2017

Updated by Per Perfect Give me back money in my paytm no. [protected] becouse i had allready recharge in jio dhan dhana dhan offer... i had recharge 309 rupees in 14 april but today 18 april dont done recharge...please back my money

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Address: 496001

Website: www.jio.com

Dear customer,

Greetings of the day.

This is with reference to your email dated 08 april 2017.

I am sorry for the delayed response.

I have checked our records and can see that service request
— original message —
From: [protected]@gmail.com
Date: 04/08/2017 09:49 am
To: [protected]@jiomoney.com
Subject: re: balance refund [#5559969]

My transaction id[protected] at 11:55am date 31/03/2017. My balance add hdfc credit card successful. But jio no. [protected] not recharge. 8days complete. And costomercare reprasative not contact please help me. I am very frustet. Please help me. Jio money wallet very poor. Kya aplog paisa chori karte ho

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Chandrapur, Maharashtra, 442401

Website: No site

When Jio 4G voice registration with Jio... plz you send The Verification OTP on Jio no...

Apr 18, 2017

Updated by ČűťëBøý Plz send the verification OTP of jio 4g voice... On jio no.

Apr 18, 2017

Updated by ČűťëBøý Plz send the verification OTP of jio 4g voice on jio no. Because we cant use the Jio 4g voice... and unable to use these app. These realy better but... I don't use these app now.. plz i request to you... send the verification OTP of jio 4g voice on My Jio No...

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Address: 700156

Website: www.jio.com

Dear sir/madam,

I subhankar fadikar from kolkata. My jio mob. No. [protected]. I have recharge rs. 149/- on date 17 april 2017. I got recharge massage. But still now plan is not activated this jio no. I have tried many times to customer care 198 & 199. But they say there is no information as to them.

Please solve this problem. I will obliged to you.

Thanks & regards
Subhankar fadikar
M : [protected]

+3 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by SFadikar Really thanks to consumer forum for better services and particular Jio service very much poor. Network problem all time all location(Kolkata). Call dropped. All Customer support executive services are very poor. Always give wrong information.

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Website: www.jio.com

Hi,

On 7th-april-2016 i tried to recharge my 2 jio numbers with inr 303.
I have tried it multiple times and payment has been deducted 5 times out of which only 2 transactions were successful, rest 3 had been failed.

Jio money app was showing that i will get the refund within 2 working days.
After waiting for 2 working days i had contacted to jio team via email / twitter but i am not getting any satisfactory response from their side.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 03, 2017

Updated by hiteshskit Still I didn't receive the deducted amount back. Whenever I call to customer care they say that we have noted down your request and your failed transaction will be reversed within 2 working days.

No satisfaction at all! Bad service experience

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K

Kreesa Jones

from Aluva, Kerala

Apr 18, 2017

I have recharged rs.303 on 7th april at 7.30pm ...via icici banking got the payment successful but no confirmation message from jio and even in jio account under "My plans" ..its not showing about 303 reacharge ..customer care not connected due to busy network ..how can i know if the plan is activated or not ??

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Address: 679533

I have done my recharge for 408 on time. But from 10th april onwards i am getting only 20kb/s speed on my JIO network. I contacted them daily but resulted in vain. They promised me they will restore my speed and betrayed me. I spoke to their senior and he told he will call me back within 48 hrs and guess what..he didn't !! Now i lost all my trust in Jio. But this is happening only under the tower near my home. They actually know under which tower I'm using more data and they decreased my speed. If this problem exists for one more week, damn sure i will break the sim into two. If you people have the same problem. Better go for other networks. Because they don't even response to your complaint. SHAME ON YOU JIO

+2 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 18, 2017

Updated by rakeshrunni Check the speed test results here

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Address: Mumbai City, Maharashtra, 400701

Website: www.jiomoney.com

I installed jiomoney app on my mobile and tried to add an amount of rs. 720 to jiomoney wallet through net banking. The online transaction was successful and the amount of rs. 720 was deducted from my bank account but the jiomoney wallet displayed the message of failed transaction. I did not receive this amount in my wallet.

Even after sending mails for this issue there is no reply from their side. There was only an auto-generated mail from their side as a reply. After 3 days, neither i have received refund of amount nor any satisfactory response yet.

It seems that this jiomoney app has been developed to cheat the users. I would have been lucky if i had read any of such review before installing the app.

Apr 21, 2017

Complaint marked as Resolved

I have received the refund back in my bank account. I have neither received any e-mail or phone call but when I checked my bank account summary I found that the refund was done. Thanks to Consumer Complaints as I had registered complaint only on this website and after this I received the refund. Thanks to all.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 21, 2017

Updated by Digvijay Tomar But this is also true that I won't use JioMoney app in future as it highly unreliable. I strictly believe that this app must be avoided if it causing inconvenience to a large number o[censored]sers.

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A

Aamer Sahil

from Sirsilla, Telangana

Apr 18, 2017

I have recharge with 499.the plan is 2 gb per day..but I receive daily only 1 gb.what's the problem iam not getting 2gb daily.

Jio money - money deducted from bank account but not received in jio money wallet - Comment #2705975 - Image #0

S

Shamir Khan

from Coimbatore, Tamil Nadu

Apr 18, 2017

I too paid 400 as security deposit and didn't get the confirmation SMS for summer surprise offer, , it's in my my jio credit and still I don't know whether I availed the summer surprise offer or not, , help me pls

S

Saravanan JP

from Annamalainagar, Tamil Nadu

Apr 18, 2017

I've recharged my jio no. For 253 twice. But for both time it shows failure status. After few minutes I got notification from my bank account that my Money was deducted. It's been more than two days they are not refunded my amount.

Total deducted amount : 253+253
RPSL TXN# IU[protected]
RPSL TXN# IU[protected]

S

Saravanan JP

from Annamalainagar, Tamil Nadu

Apr 18, 2017

I've recharged my jio no. For 253 twice. But for both time it shows failure status. After few minutes I got notification from my bank account that my Money was deducted. It's been more than two days they are not refunded my amount.

Total deducted amount : 253+253
RPSL TXN# IU[protected]
RPSL TXN# IU[protected]

S

shashi77ss

from Chennai, Tamil Nadu

Apr 18, 2017

I have made a recharge of rs 303 on 31 march through jio money. the money got deducted but recharge not done. there customer care numer is not working and i have emailed them number of times, bit no response yet. Not sure what to do next.Can you please refund my money at the earliest or respond to my email.

P

parveen3138 fe

from Delhi, Delhi

Apr 18, 2017

Rs 303/-paidRecharged on 8th April at Billdeskutil for Rs 33 by paytm vide transaction no [protected]bill desk order #IPT[protected] but this amount is not shown in my recharge history.Please get it credited in my account..My telephone number to recharge is [protected].Please do needful to get me recharge very thankful .

B

brahmmrakshash

from Ahmedabad, Gujarat

Apr 18, 2017

Today i was trying to recharge my jio no. from jiomoney because its offering 50 rs cashback, 303 deducted from my pnb acount but recharge gone failed, after that my ammount was not refunded in jio wallet nor in my pnb account .

jio no. is [protected]

S

Shilpa Chandrakar

from Bhubaneshwar, Odisha

Apr 18, 2017

I had recharged my jio no. Through myjio app using paytm option. I m prime member so i recharged for 303/- but yet now didn't recived that amount on my jio no. 303 /- has been paid to billdeskutil but my jio no.
BILLDESKutil Order #IPT[protected]
Paytm Cash Txn ID [protected]
[protected]:44:05 PM

M

Manish Khadav

from Salem, Tamil Nadu

Apr 18, 2017

Hi I am Manish I have an jio no and when I am calling someone the call doesn't go .It show call ended within a sec after calling . it is like this before 2 to 3 days . look to it and answer me fast and solve my problem Thank you

R

Rohi THa

from Anantapur, Andhra Pradesh

Sep 27, 2018

Transaction was successful and money withdrawn from my bank account but recharge not done.

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Address: Jaipur, Rajasthan, 302017

Website: Billdeskutli

I had done recharge through jio.com they redirected payment to billdeskutli and then i paid amount through paytm but i didnt get recharged

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Address: Chennai, Tamil Nadu, 600033

My jio money number is [removed].
Twice I recharged with 303+99 and the transaction failed. I was intimated that I will get back the money in 48 hrs but it has aldready been 5 days since. When I submit a query, you are not replying. Pls don't make people like us lose respect for Jio. I am incurring a loss of 2 x 402 = RS.804. I even have screenshots to prove that the transaction failed. Pls take necessary action immediately.

Apr 22, 2017

Complaint marked as Resolved

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 18, 2017

Updated by Abhijith Raghavan Twice I recharged with 303+99 and the transaction failed. I was intimated that I will get back the money in 48 hrs but it has aldready been 5 days since. When I submit a query, you are not replying. Pls don't make people like us lose respect for Jio. I am incurring a loss of 2 x 402 = RS.804. I even have screenshots to prove that the transaction failed. Pls take necessary action immediately.

Apr 18, 2017

Updated by Abhijith Raghavan I received a fraud call from +91 [protected] asking for all my card details. I refused. Pls be aware and assist me in the issue.

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S

Saurabh k98

from Delhi, Delhi

Apr 18, 2017

I have been trying twice to register for the jio prime membership but my money gets refunded after a week. ([protected])

Transaction failed but money has been deducted - Comment #2706165 - Image #0

Transaction failed but money has been deducted - Comment #2706165 - Image #1

R

Ravi_9859

from Sirsilla, Telangana

Apr 18, 2017

Had recharged my jio no. Through myjio app using paytm option. I am prime member of Jio services so i recharged for 303/- but yet now i didn't recived that amount on my jio no. 303 /-which has been paid to Billdeskutil. Return my money or Recharge my jio.
Paid Rs.303.00 to BILLDESKutil . Wallet txn ID:[protected]

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Address: Ratlam, Madhya Pradesh, 457001

Hi
I recharged my jio dhan dhana dhan offer rs408 via internet banking, my transaction has debit my account money, in few seconds due to network problem that page was closed and showing home page, how to get my money back. what should i do? pls guide me.
Jio mobile no-[protected]
Transaction details:-
Transaction particular - cn[protected]
Bank - corporation bank

Thanks & regards
Gangadharan

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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