Reliance Jio Infocomm Complaints & Reviews

I had upgraded to 2 gb speed under plan 509 on april 13th and got the confirmation.

But i am getting the message constantly that my 1 gb quota has exceeded.

I have taken up the matter with customer care many a time with the details of confirmation received from jio. Still they are sending a standard reply the confirmation o[censored]pgrade is pasted below:

"dear customer,
Thank you for choosing jio.
Recharge of rs. 509 is successful for your jio number [protected]. As part of the recharge, you are entitled to the following benefits:
Free voice, unlimited data (Post 2gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. Validity: 28days

Your transaction id is br00004qvxo7.

You can manage your account on the go by clicking on www.jio.com/MyAccount

For any queries or support, please call us on 199 from your jio number or on[protected] from any number. You can also write to us at [protected]@jio.com.

Thank you,
Team jio"

I have done recharge of rs. 402/- (99+303) summer surprise offer on my jio no. From my debit card of vijaya bank on 07/04/2017 at 22:15:32. Amount was deducted from my account but still i have not get any message from jio and my outgoing services has been barred and internet speed has also been reduced. Jio officials are saying that they are not in a position to tell something.
I cant understand what is problem with my recharge?
Please help to resolve this issue.

I have done my Jio recharge of Rs 309 under de dhana dhan offer on 15 April 2017 through Jio app. The transaction was successful and money is deducted from my bank account. But now my jio app is showing zero balance and I am not able to do outgoing call or SMS. I didn't get any confirmation text message. And I forgot to take snapshot of transaction id of Rs 309 that was shown successful on jio app.

My Jio Number [protected] using Jio WiFi dongle. Every early morning I get the message 90% of your 1 GB consumed without suing it. I have recharged Rs.99/- & Rs.309/- but till date the scheme is not implemented.

Wasted my money by paying for the wifi dongle of Rs.2000/- and not able to use it.

Regards,

Rukman Naik
[protected]

I have recharged my jio number:[protected] Rs.408 but i am not able to call any number, my payment was successful.my transaction ref id is IGABEAWIV5.my payment was through sbi net banking.please refund my money.thanks

Sir/madam
I recharged my jio number [protected] with 303rs. I used my sbi bank Internet Banking using jio app. My money deducted but recharge not completed. Find below the transaction no.
IGABCFXBH3 for Rs.303.0 (Summer Offer)

I am attaching the image with this email showing bank statement. I contacted the care. It was said it is failure not recharged. He suggested me to contact bank.
I contacted bank and they said amount transaction is successful so will not be refunded.
Relianace Jio is not giving me recharge so i recharged for 309 that was successful. If it is fault of your service, why should a customer suffer and bear a loss of his hard earned money. It shown just money collection by unethical practices. I know you are very helpless and customer is of no value for you people. Rs. 303 is not big amount for me but it shows very bad customer reddressal forum of Reliance Jio specifically.

I have tried to contact online chat care, but no one response any time. No emails are answered. It shows a pathetic customer care service by Reliance Jio. Reliance is a big name but such poor customer service is very bad on its image.

Will you solve the problem or not? Please do the needful.
Attachment: Bank Statement as png image.

Thanks
Rajiv

On 6 april i did recharge my jio no frm paytm amount was deduct from my account but recharge status was pending till 48 hrs so i cancel my order from paytm and submit the refund request. So i did my recharge from jio site and it was successful. On 8 april i received msg that my paytm jio recharge is successfull. I called paytm custmr care no they told me that i had to call jio customer no because they couldn't recharge one number two times they gave ne reference no [protected]. I called so many times jio customer care no but no one pick the phone. I had already submit my complaint kn jio site but no reply no response.
Kindly refund my amount asap

My data service is no there since 20.4.17 although my phone was charged with 303 on 4.4.17. complaint t was lodged on customer care also yesterday but you now data service not started

I had added Rs5600 in jio money wallet on 4th April.For some time it showed in my wallet and few seconds later the balance started showing zero.I tried to call on customer care number but no one is answering calls .I mailed them 5 times still no reply .I don't understand where to complain .I went to there local customer care office but they are also helpless .I want my money refunded as soon as possible.today 17 days have passed I have mailed customer care, head customer care, nodal officer.but no one is replying([protected]})

Sir,
I am recently a customer of jio sim. And i made a recharge as per tariff. And my friend have also a jio sim but he did not make a recharge. But his sim give him all services as much a i have.
O, what is reason behind this.
Thank you

Sir/madam
My name is rajeev sharma. I am complaint of reliance jio internet speed to low in my room, some days before the speed was good because band 40 worked in room but now its only works on my roof and in my room now working band 5 which provide good coverage but downloading speed only 50 kbps. I just want good speed. Customer care executive did not help me i think they did not know nothing now they block my co. No from customer care no. Pls help me

Jio no. - [protected]
Alternatively no. - [protected]
Rajeev sharma

I have recharged my jio number by rs.309 through billdeskutil by paytm but i have not got the amount on number by myjio aap. Amount has been deducted from my paytm wallet. Please tell me how can i connecte to you. Or when i get recharged or my money back in my paytm wallet. Contact me on [protected]. I am not able to call any one except jio member no text. And my internet speed is reduced by company

I had recharged my jio numbers on 7th April From my jio money account [protected] but because o[censored]nsuccessful transactions money get deducted two extra time and I did not get refund till now

Worst service
No one is taking call or
Replying to the mails
Plz resolve the issue

Hi,

I am Nishant today i. E on 20th april 2017 I had done recharged on my jio number "[protected]" with rs 309 under plan of Jio Dhan Dhana Dhan from my jio app through Debit Card mode. From that i got successful payment message and payment has been deduct from my A/c but the recharge successful message i have not received yet and the Transaction Id is[protected]. And in my jio app no plan is showing and i am also not able to make any calls as it is saying no balance. Also in the transaction history there is nothing. Please refund my money or recharge it as soon as possible.

I had done the recharge two times on 7th april, 2017, but it did not get recharge, and the amount got deducted from bank, i had called customer care thrice, they lodged complaint, but still didn't get my refund! Finally when i done the recharge of 303 it got successful on 8th april. I had to pay 253+253+303 for just one reacharge. My jio no. : [protected]
Gaurav saini

Dear sir.. maine [protected] pr 309 ka 2 bar recharge kr diya..ek baar reverse ho skta hai kya.?jio pos app se

Please call me suggestion about jio call me immediatelyy [protected]

Hi,

I am pankaj today i. E on 20th april 2017 i recharged my jio number "[protected]" with rs 408 plan from my jio app through paytm mode. From paytm i got successful payment message but the recharge successful message i have not recieved yet and the wallet txn. Id is [protected]. And in my jio app no plan is showing and i am also not able to make any calls as it is saying no balance. Also in the transaction history there is nothing. Please refund my money or recharge it as soon as possible.

Thanks & regards
Pankaj

I recharge my jio number with 303 rupees and money is cut from the bank but failed to recharge jio number but shown recharge sucess in jio money...I want my money back or else my jio number should be recharge..
i made 5 transactions of 303 for all recharge succes in jio money and money deducted from bank account but not getting any confirmation on my jio number And HENCE recharge unsuccesful.
Kindly solve this problem as early as possible..
Thanx
My jio number is [protected]

The above hotspot number gives a lot of issues, though having paid properly and on time, initially during the free offer period, the speed of internet was perfect, and now the quality has gone down drastically, the connection gets lost very often, cannot use the same continiously for the day!!! Please check else I will have to discontinue though being your prime customer.