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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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Reliance Jio Infocomm reviews & complaints page 274

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S
sbanji
from Tezpur, Assam
Apr 15, 2017
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Address: Sambalpur, Odisha, 768006

I transacted Rs. 248 /- twice vide following transactions.
transaction id :ISBI[protected]IGABBANST7 date : 30/03/2017 Amount : Rs. 248 /-
transaction id :ISBI[protected]IGABBAOID7 date : 30/03/2017 Amount : Rs. 248 /-
These transactions are failed.
Yet I have not received these amounts till today.

Kindly do the needful.

Sanatan Banji
Email id : [protected]@gmail.com
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    RitikGupta
    from Jaito, Punjab
    Apr 15, 2017
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    Address: Mumbai City, Maharashtra
    Website: www.jio.com

    I had recharged my jio no. through MyJio app using the paytm option on 11th April 2017 at 8:54 pm. I m not a prime member so I recharged for ₹ 509/- nd paid ₹99/- so as to avail membership, but yet till now I haven't received that amount on my jio no. [protected]. 509 /- has been paid to BILLDESKutil but my jio no. didn't get any recharge. so please solve this problem.
    Wallet txn ID: [protected]
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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      K
      khush0000
      from Surat, Gujarat
      Apr 15, 2017
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      Address: Ahmedabad, Gujarat, 380009
      Website: jio.com

      Today i have just made recharge of 408 ( 309+99) only prime membership is activated, 309 plan is not activated yet.

      Sent email to customer care, no response, called also, no response on the same.

      Request you to kindly activate the same into my number. or please let me know, how much time it will take for activation.
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        S
        smitra1950
        from Kolkata, West Bengal
        Apr 15, 2017
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        Address: Kolkata, West Bengal

        Since 07/04/2017 till today(15/04/2017), I have visited the Reliance Jio office on 427 Gariahat Road South, Kolkata 700068(Jodhpur Park/Selimpur area) at least 5 times for Reliance Jio new connection . Unfortunately, the same answer "Our Server is down" has been given on all the occasions.You may like to investigate whether your aforesaid outlet is at all interested in doing any business.
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          J
          Jsatish
          from Ahmedabad, Gujarat
          Apr 15, 2017
          Resolved
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          Resolved

          Address: 380061

          I have recharged Jio number [protected] with 402 rs but this number is already active with prime offer so my recharge was declined by Jio and got recharge failed message from Jio then I have called in customer care and talked with customer executive of Jio .He told me your money will be refunded and you can recharge with 303 because you are already prime member so you can not recharge with 402 then I have done another recharge with 303. Now I have need of refund money of my unsuccesfull recharge.

          I have recharged using JIO money account.

          My transaction ID [protected]

          Here I paste message which I got from Jio

          Dear Customer,
          Your recharge attempt with transaction ID [protected] for Jio Number [protected] was unsuccessful on[protected]T19:35:53 .
          Thank you,
          Team Jio
          Apr 18, 2017
          Complaint marked as Resolved 
          I got call from Jio number +9118608933333 and told your money will be refunded within 7 working days. Today I got my money refund. Thanks
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
          Apr 15, 2017
          Updated by Jsatish
          I got call from Jio customer executive but i was disconnected,
          please call me again on my number [protected]
          Apr 15, 2017
          Updated by Jsatish
          I got call from Jio number +[protected] but i was disconnected, please call me if you have any query otherwise refund my amount as soon as possible.
          I did two recharges one for prime membership and another of 303 but jio has degraded my services and my recharge has got ruined
          My jio number is [protected] and the transaction id for 303 recharge is
          [protected]

          Refund my money with transaction ID 3210079594955151 of Jio number 8320631559 - Comment #2708458 - Image #0
          I had done jio recharge of ₹309 then the message came into my inbox with recharge success but the internet is totally not working. It is showing no balance. My transaction ID is [protected] and my mobile no is [protected]. Please look into my matter. Thanks.

          Refund my money with transaction ID 3210079594955151 of Jio number 8320631559 - Comment #2823010 - Image #0
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            S
            Saguna Maheshwari
            from Hyderabad, Telangana
            Apr 15, 2017
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            I had paid rs 402 to jio via Pay tm on 29 march. At 16.40 . They have not received the amount . My wallet order is [protected]. My payment shows successful. Pay tm says that the amount has been credited to u . Kindly return asap to my wallet or bank . My jio no is [protected]. I have already contacted jio they haven't got the amount and neither has pay tm . I want my money back . It's urgent . Plz revert back
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              G
              goldy0305
              from Pune, Maharashtra
              Apr 15, 2017
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              Address: 380005
              Website: Jio.com

              I have recharged for ₹408 (309+99) through Paytm on my number [protected] for Jio De dhana dhan offer, but the offer is not activated and my paytm wallet has also been deducted for ₹408 amount. Kindly refund the money back or activate the services. Kindly respond ASAP. I did the recharge on April 14 2017. I have seen few complains from different people regarding the same issue posted here. Need an immediate response.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
              Dear goldy0305,

              If you need instant help from team means just call to JIO Customer care numbers are: 1977 /[protected].

              Anguraj
              goldy0305's [Complaint's author] reply, Apr 20, 2017
              I had complained before against paytm for the unsuccessful recharge of Rs. 408
              On 15 April 2017 paytm customer care Rahul tripathi calls me from paytm customer care toll free no. 9643979797
              to assist my problem
              He said he is going to refund my money he asked my card no. And Otp
              He deducted Rs. 33690 and Rs. 15540 from my account
              Plz take serious action against paytm
              Dear goldy0305,

              I think you are received call from Fraud not from PayTM. Because no one ask your card details to refund the money for failed transactions. They would directly transfer the money to you PayTM wallet only. If you wanna take a action against that person means complaint against him in cyber crime those who are ready to help in this matter. Also in future do not disclose the card details and OTP anyone to avoid these kind of activty.

              Anguraj
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                K
                kkmallick
                from Kolkata, West Bengal
                Apr 15, 2017
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                Address: 700064

                The issue is that I had recharged with Rs.99 for activating prime from myjio app and then Rs. 303 from myjio app on 21st of March. I am a prime member now but the 303 plan has not been applied to my account nor has it been refunded. I recharged from myjio app using paytm
                .

                Every hour I receive a message to recharge my account with the new 309 plan. Why should I do that as I did already pay the 303 amount within 21st March and I should be eligible for the summer surprise and then the 303 plan for which I have paid.

                Jio care had opened multiple service requests and assured me of resolving the issue within 48 hours but it has been 25 days and they have forcefully closed all the service requests​ saying issue has been resolved. This is a complete case of FRAUDULENCE.

                I need a solution immediately​.
                +1 photos
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  R
                  ruchika malviya
                  from Murwara, Madhya Pradesh
                  Apr 15, 2017
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                  Address: Betul, Madhya Pradesh, 460001

                  I made a payment of rs 99 on 23rd March 2017 for jio prime membership, Through jio money with net banking which was not successful. I made complaint many times Till date no refund has been made.Tried contacting customer care through call and email but no response.It took 3-4 working days to make refund but it has been a weeks but they have not refunded my money...!
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    K
                    kkiitkgp
                    from Kharagpur, West Bengal
                    Apr 14, 2017
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                    Address: Paschim Medinipur, West Bengal, 721302
                    Website: jio.com/r/EQDEM2

                    I paid today Rs 408 (Reference: BR00004XBHWJ) for Prime Membership and DDD bundle for my Jio number : [protected]. However, the message from JM-JioPay shows a succesful recharge of Rs 225/ only. I do not undestand this. Please give me Prime Membership and three months unlimited data as promised through message on my mobile. I went to web site https://jio.com/r/EQDEM2 and paid this amount as suggested by your message. I was given a recharge of Rs 225 instead of Prime Membership and three months unlimited data. There is no mention of Rs 50 payback also anywhere.

                    Krishna Kumar
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                      M
                      manishraj29
                      from Delhi, Delhi
                      Apr 14, 2017
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                      Address: New Delhi, Delhi, 110059

                      This is very pathetic to use jio money app for any type of transaction.I made a jio recharge of 402 on 8th April 2017 which was not successful.At the same time money got deducted from account.
                      Txn Id:[protected]
                      Till date no refund has been made.
                      Tried contacting customer care through call and email but no response.
                      It took 2.working days to make refund but it has been a week but they have not refunded my money...
                      Please help me in getting the refund from these thieves.
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        S
                        Sanjoy khatua
                        from Delhi, Delhi
                        Apr 14, 2017
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                        Address: 700100
                        Website: Www.Jiomoney.com

                        This is infrom u that actually ive complaint about regarding of jio number +918240*.. today ive recharge rs.408 through jio money 💵 by icici debit card 💳 but i'm not getting any cash back rs.50 why i don't know? 😈😈😈😈😈 and jio money rigestred number[protected]..
                        You guys are really having pathetic service support
                        What the he'll r doing man 👨..

                        I just wasted my money on to use jio money apps. there is no proper response and no followup by customer support. this was the worst service i ever had. never ever recommend anyone for jio money. paytm is far better and responsive also mobikwik, no need to ask for them expected cashback. here for each offer or any cashback customer need to struggle and take follow up. worst worst wallet service.. nothing more else.. totally you guys r looting money 💵 from valuable customers..
                        Please look into matter to concern department asap 🏬 and take action immediately and call 📞 back my registered ® number 🔢.

                        Jio payment

                        Txn id:[protected]

                        Regards,
                        Sanjoy khatua
                        [protected]
                        [protected]

                        Sent from 'my samsung j7' smart phone
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          G
                          gaurav rathore
                          from Delhi, Delhi
                          Apr 14, 2017
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                          Address: +91
                          Website: jio money

                          Mene 8 april ko 303 rupay ka recharge jio money Wallat se kiya. Wallat se 303 rupye to kat liye aur mere jio number par activate nahi kiya. Care se baat ki to complain recieve karne ki bolkar phone kaat diya. Complain par kuchh nahi kiya aur resolve kar diya. Mujhe mera 303 rupaye refund chahiye jo jio mone wallat se kata tha. Aur sim me nahi pahuncha.
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            S
                            Shrebeau Das
                            from Kolkata, West Bengal
                            Apr 14, 2017
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                            Address: Howrah, West Bengal

                            Jio has deducted ₹259 thrice from my sbi acc but my phone is not recharged. I want my money back. Its ₹777 and sir it is too much for me.
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                              Pawan Jhala
                              from Indore, Madhya Pradesh
                              Apr 14, 2017
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                              Address: Indore, Madhya Pradesh, 452010
                              Website: jio.com

                              Dear sir,

                              I have done wrong recharge on [protected]. I have done recharge of 309 rs via paytm. And it showing payment is sucess. I have done recharge on 12/04/2017, 14:44:06. Transaction id
                              Ipt[protected]. My number is[protected]. Please reverse this recharge to the correct number.
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                                S
                                shakti_power
                                from Mohali, Punjab
                                Apr 14, 2017
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                                Address: 400709
                                Website: www.jio.com

                                My JIO NO. [protected]

                                I had recharged with 303 on 7th April 2017 by two times of two number i.e. [protected] and [protected].

                                The same time payment i.e. Rs. 606 had been deducted and the recharges were failed.

                                The message was shown on the site that payment will be refunded in 48 hours.

                                But Today i.e.[protected], payment is still pending in my account.

                                So I humble requesting you, please resolve this problem.
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                                  A
                                  ashimduya
                                  from Bangaon, West Bengal
                                  Apr 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: 400701
                                  Website: www.jiomoney.com

                                  On 09.04.2017 i tried to recharge my friends jio number with a bundle recharge pack of (99+303)=402 using jio money app, and i used 50 rupees coupon. So i had to pay (402-50)=352. So i used my yes bank net banking option to pay 352 via jio money app. I got the sms that 352 was deducted. And the jio money app showed that transaction failed, if the money was deducted from your bank it will be refunded within 48 hours. So i complained from they're app. No response. I mailed them, they said the same thing. Within 2 days my money will be refunded.
                                  I called they're toll free number[protected] no response.
                                  So its 14th of april now. 5 days from the deduction.
                                  That transaction id is - txn id[protected].
                                  Kindly followup this matter.
                                  +3 photos
                                  Apr 18, 2017
                                  Complaint marked as Resolved 
                                  Thank You So Much Consumer Complaints, in. I Got My Money Back As Soon As You Guys Notified The Company.
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                    D
                                    dimplegoyal
                                    from Faridkot, Punjab
                                    Apr 14, 2017
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                                    Address: Patiala, Punjab, 147201

                                    I did recharge on mobile number [protected] with rs 402 on 7april 2017 at 8:50 pm. But it was updated on 13april 2017. I contact to customer care. They said that you are not eligible for 3 months benefit, because 3 months benefit ended on 11 april. So my complaint is that i am eligible for 3 months benefit. Please do needfull for us because this is against the consumer rights.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      V
                                      Vinod Sagar
                                      from Tumkur, Karnataka
                                      Apr 14, 2017
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                                      Address: 560076
                                      Website: Jio money

                                      This complaint is over the Transaction Id[protected].

                                      An amount of 303 was transacted over the above mentioned id to pay reliance jio summer offer. Though the money was deducted from jio money, it did not get reflected in jio app and the customer care of jio denied from getting money from jio money. It's has been 1 week and me trying to contact them via customer care has been in vain. Request them to return my money.
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                        Rony30
                                        from Kolkata, West Bengal
                                        Apr 14, 2017
                                        Resolved
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                                        Resolved

                                        Address: Kolkata, West Bengal, 700084
                                        Website: www.jio.com

                                        I made a recharge on 7th April at 6:13pm. The amount was not credited yet.I have raised 2 times complaints but they are not looking this.The complaints are still in open status.They told either it will be credited or they will refund.This is a real fraud.Where is my money.Please refund my money or do the recharge.I am also attaching the the screenshot for the 2 complaint that I raised with Jio.

                                        Jio has assigned this service request Id as below:
                                        SR00000843NB

                                        TransactionId:BR000041E4B5
                                        +1 photos
                                        Apr 15, 2017
                                        Complaint marked as Resolved 
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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