Reliance Jio Infocomm Complaints & Reviews

Jio is now becaming soo irritating.. I have a histroy with jio in past.. i complained two times in grievance.. my last Grievance with Registration No.DOTEL/E/2017/10086.. they came to my house and tell me that a new site will go live finally at the end of april.. they said it is the last chance..i said fine before 12 april through internet was slow but i can atlist browse and download at 200-300 kbps..

but from 12th april i am unable to browse.. unable to call.. call disconnecting always.. every website is taking 2-3 minute to open.. and network is going and coming with a interval of 2-3 second.. this is a horrible issue...
I ALREADY FACED THIS ISSUE IN FEBRUARY. IN THAT TIME A SITE (TOWER) NEAR MY HOUSE WAS TEMPERARY DOWN.. AND THAT IS WHY PROBLEM OCCURRED.. BUT AFTER COMPLAINED THEY HAVE RESTORED IT.. NOW SAME PROBLEM AGAIN... PLEASE TELL THE NETWORK TEAM TO RESTORE THE SITE..

I have complained in jio today's moring.. complaine number SR0000087WUK.. without calling me within 2 hours they resolved it saying that new site is expecting go live in 90 days.. it is the commom response i am hearing from october.. check the histroy in previous complain..

Its not because of new site.. because i used to get decent speed before 12th april.. and any call of mine never dropped..so, it's existing tower issue.. but your network team so lazy to fixing it.. thats why without checking they giving a instant response about new site..

I WOULD BE HAPPY IF YOU TAKE THIS STRICTLY.. AND HANDEL THE EXISTING TOWER BY NETWORK TEAM.. BECAUSE I AM NOT FACING THIS ISSUE WHEN I AM LEAVING MY AREA..
SEND THE COMPLETE DETAILS TO NETWORK TEAM...

Paid Rs.309.00 to BILLDESKutil at 1:19 PM. Wallet txn ID:[protected]
Amount as detected from my paytem account

I made a transaction on 7th April 2017, of Rs. 303 through JIO money but the recharge failed. Although status of Transaction id[protected] is displayed as Success for mobile [protected] the recharge was unsuccessful. It's been 8 days now but they have not provided the refund yet. Called up JIO helpline several times, they promise to refund the money by 24 hours everytime and close the complaint. Please process the refund asap.

I have done a recharge of Rs.303 towards summer special offer for Jio on 06th Apr 2017 through Jio money. The amount got deducted and still the recharge is not done. I have called the customer care daily asking for update and requesting them to process the recharge.

Still its not been done even after waiting for 10days.

On 15/04/2017 12:14:13 I have done a wrong recharge, instead of [protected]

I had done recharge on [protected] with netbanking transacton ID IICI[protected] ad Reference number BR00004ZOV86

Other service providers do reverse the transaction but not JIO so good lesson to know service quality of Jio

I transacted Rs. 248 /- twice vide following transactions.
transaction id :ISBI[protected]IGABBANST7 date : 30/03/2017 Amount : Rs. 248 /-
transaction id :ISBI[protected]IGABBAOID7 date : 30/03/2017 Amount : Rs. 248 /-
These transactions are failed.
Yet I have not received these amounts till today.

Kindly do the needful.

Sanatan Banji
Email id : [protected]@gmail.com

I had recharged my jio no. through MyJio app using the paytm option on 11th April 2017 at 8:54 pm. I m not a prime member so I recharged for ₹ 509/- nd paid ₹99/- so as to avail membership, but yet till now I haven't received that amount on my jio no. [protected]. 509 /- has been paid to BILLDESKutil but my jio no. didn't get any recharge. so please solve this problem.
Wallet txn ID: [protected]

Today i have just made recharge of 408 ( 309+99) only prime membership is activated, 309 plan is not activated yet.

Sent email to customer care, no response, called also, no response on the same.

Request you to kindly activate the same into my number. or please let me know, how much time it will take for activation.

Since 07/04/2017 till today(15/04/2017), I have visited the Reliance Jio office on 427 Gariahat Road South, Kolkata 700068(Jodhpur Park/Selimpur area) at least 5 times for Reliance Jio new connection . Unfortunately, the same answer "Our Server is down" has been given on all the occasions.You may like to investigate whether your aforesaid outlet is at all interested in doing any business.

I have recharged Jio number [protected] with 402 rs but this number is already active with prime offer so my recharge was declined by Jio and got recharge failed message from Jio then I have called in customer care and talked with customer executive of Jio .He told me your money will be refunded and you can recharge with 303 because you are already prime member so you can not recharge with 402 then I have done another recharge with 303. Now I have need of refund money of my unsuccesfull recharge.

I have recharged using JIO money account.

My transaction ID [protected]

Here I paste message which I got from Jio

Dear Customer,
Your recharge attempt with transaction ID [protected] for Jio Number [protected] was unsuccessful on[protected]T19:35:53 .
Thank you,
Team Jio

I had paid rs 402 to jio via Pay tm on 29 march. At 16.40 . They have not received the amount . My wallet order is [protected]. My payment shows successful. Pay tm says that the amount has been credited to u . Kindly return asap to my wallet or bank . My jio no is [protected]. I have already contacted jio they haven't got the amount and neither has pay tm . I want my money back . It's urgent . Plz revert back

I have recharged for ₹408 (309+99) through Paytm on my number [protected] for Jio De dhana dhan offer, but the offer is not activated and my paytm wallet has also been deducted for ₹408 amount. Kindly refund the money back or activate the services. Kindly respond ASAP. I did the recharge on April 14 2017. I have seen few complains from different people regarding the same issue posted here. Need an immediate response.

The issue is that I had recharged with Rs.99 for activating prime from myjio app and then Rs. 303 from myjio app on 21st of March. I am a prime member now but the 303 plan has not been applied to my account nor has it been refunded. I recharged from myjio app using paytm
.

Every hour I receive a message to recharge my account with the new 309 plan. Why should I do that as I did already pay the 303 amount within 21st March and I should be eligible for the summer surprise and then the 303 plan for which I have paid.

Jio care had opened multiple service requests and assured me of resolving the issue within 48 hours but it has been 25 days and they have forcefully closed all the service requests​ saying issue has been resolved. This is a complete case of FRAUDULENCE.

I need a solution immediately​.

I made a payment of rs 99 on 23rd March 2017 for jio prime membership, Through jio money with net banking which was not successful. I made complaint many times Till date no refund has been made.Tried contacting customer care through call and email but no response.It took 3-4 working days to make refund but it has been a weeks but they have not refunded my money...!

I paid today Rs 408 (Reference: BR00004XBHWJ) for Prime Membership and DDD bundle for my Jio number : [protected]. However, the message from JM-JioPay shows a succesful recharge of Rs 225/ only. I do not undestand this. Please give me Prime Membership and three months unlimited data as promised through message on my mobile. I went to web site https://jio.com/r/EQDEM2 and paid this amount as suggested by your message. I was given a recharge of Rs 225 instead of Prime Membership and three months unlimited data. There is no mention of Rs 50 payback also anywhere.

Krishna Kumar

This is very pathetic to use jio money app for any type of transaction.I made a jio recharge of 402 on 8th April 2017 which was not successful.At the same time money got deducted from account.
Txn Id:[protected]
Till date no refund has been made.
Tried contacting customer care through call and email but no response.
It took 2.working days to make refund but it has been a week but they have not refunded my money...
Please help me in getting the refund from these thieves.

This is infrom u that actually ive complaint about regarding of jio number +918240*.. today ive recharge rs.408 through jio money 💵 by icici debit card 💳 but i'm not getting any cash back rs.50 why i don't know? 😈😈😈😈😈 and jio money rigestred number[protected]..
You guys are really having pathetic service support
What the he'll r doing man 👨..

I just wasted my money on to use jio money apps. there is no proper response and no followup by customer support. this was the worst service i ever had. never ever recommend anyone for jio money. paytm is far better and responsive also mobikwik, no need to ask for them expected cashback. here for each offer or any cashback customer need to struggle and take follow up. worst worst wallet service.. nothing more else.. totally you guys r looting money 💵 from valuable customers..
Please look into matter to concern department asap 🏬 and take action immediately and call 📞 back my registered ® number 🔢.
—
Jio payment
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Txn id:[protected]

Regards,
Sanjoy khatua
[protected]
[protected]

Sent from 'my samsung j7' smart phone

Mene 8 april ko 303 rupay ka recharge jio money Wallat se kiya. Wallat se 303 rupye to kat liye aur mere jio number par activate nahi kiya. Care se baat ki to complain recieve karne ki bolkar phone kaat diya. Complain par kuchh nahi kiya aur resolve kar diya. Mujhe mera 303 rupaye refund chahiye jo jio mone wallat se kata tha. Aur sim me nahi pahuncha.

Jio has deducted ₹259 thrice from my sbi acc but my phone is not recharged. I want my money back. Its ₹777 and sir it is too much for me.

Dear sir,

I have done wrong recharge on [protected]. I have done recharge of 309 rs via paytm. And it showing payment is sucess. I have done recharge on 12/04/2017, 14:44:06. Transaction id
Ipt[protected]. My number is[protected]. Please reverse this recharge to the correct number.