Reliance Jio Infocomm Complaints & Reviews

I have recharged my Jio number with amount Rs. 303 on 7th April 2017 at time 22:15:47. The transaction ID is:[protected]. The amount got deducted and it is showing as success. But my number is still not converted to Summer Surprise offer. I have checked it on 8th April Morning and raised a complaint with Jio Customer care Request ID is: SR000007YKHN at 08:28 AM. I have explained everything to the executive who answered the call. But the ticket has been closed without any resolution. When I called Jio care for update on the ticket they said the ticket has been closed saying "Recharge is successful". I told them that I have not received the recharge benefits to my mobile number. They have opened another ticket with the number: SR0000080YFJ. This is regarding: My Jio number is not converted to Summer Surprise offer though I have done a recharge of 303 on 7th April 2017 using Jio Money.
Today in the afternoon I have call JIO care for status update, the executive said that the teams are closing the ticket with same resolution stating the recharge is successful, he promised to escalate this issue to his next level or his higher authorities and arrange a call back to me by end of the day.
Today in the evening at 5.21 PM I have received a message to my mobile stating that Jio Prime Benefits has been applied to my Jio number. The service request SR0000080YFJ is being closed. I do not understand if my Jio number is already in Prime Membership plan. I did recharge of 99 last month only. How come they have credited the my account with Prime Benifits again.
Immediately I called up Jio care and Kubendren has answered the call. Without even asking what is the issue, he started asking me to call Jio Money care. I tried to explain the issue to him, he is not in a state to listen to me. I asked him to transfer the call to his Manager or the supervisor but he denied it saying that they do not have anyone. Later he said he will check and came back after a minute and asked what is the issue. I have to explain him the issue again from first. Then he said to wait.

If anyone responsibe official of Jio is present here, please take care of this.
My JIO Number is: [protected].

On the 31 march I am adding my money from my Canara bank account to jio money wallet for the recharge of 303₹ but at the time of OTP I put the OTP then it processing and that time error found my money from bank account was deducted and not added to jio money wallet I m trying to call jio money care it's about half nd hour the call is on waiting nobody responding now 11 days gone I didn't get my refund I want my refund

I have recharged today on 11.04.2017 and my mobile number is [protected] for reliance jio summer plan for rupees 303 and recharge got failed but amount got deducted from my sbi account. Request you to refund the debited amount to my bank account. Below is the details of amount which got debited during recharge. Request you to resolve the issue at the earliest.

By debit card
Othpg[protected]payu-www.payu.in delhi

Hi Team,

I tried to contact the jio money care too many but they didn't giving me proper response. I have some money in my wallet. Whenever i go to forgot password option application ask DOB and other information i provide always correct but it shows wrong credential. At the time of purchasing sim i provide my aadhar card according to aadhar card my all detail is correct and authentic but still why it's showing error.

I contact so many to customer care number but they didn't pickup any call
Jio Number:-[protected]
Let me know for further information.

Regards
Ramdev Singh Rawat
[protected]
[protected]@gmail.com

I have recharged my jio sim with 402 rs ..actually at first it said that i should try to recharge it afterwards then i recharged jio afterwards ...but later a messaage came that i have been credited an extra 402 rs and a total of 804 rs was credited from my account ...so that's why i need a refund of 402 rs
My no - [protected]

I have recharged my JIO Number [protected] of Rs 303 from JIO Money on dated 07.04.2017 and amount of Rs 253 is deducted from my accounts (payment Ref id[protected] but my Number is still not recharged, and customer care no of JIO Money is not attending any call, i have tried a lot but still not picking up call.

JIO money Ref id[protected] dated 07.04.2017

Please remburse me my money or recharge my No.

Amit Jain
[protected]
[protected]
[protected]

I have a reliance 4G router with SIM card. I connect my devices - mobile and laptops to this router. I have been having problems since Friday - April 3, 2017. I stay in Agrini Apartment, Andalpuram, Madurai. The connection is very erratic and I am not even able to make voice calls using Jio number. When I complain they come and check the speed at some time and say it is ok and not do anything else. I even have records on my speedtest app where the upload speeds sometimes is as low as 0.09 MBps. Upload is the main problem. This makes is impossible to make video calls. Even voice calls sometimes. And sometimes even websites refuse to load. I have been using Jio since August without any problem and so paid for 12 months. And now I get this service. Is Reliance going back to their old ways? I require urgent solution

Dear Team,

I have taken jio sim ([protected]) on 2nd April in Bangalore. My alternative number is [protected]. Since it was not activated on 9th april also, I have raised a complaints on 9th April at 1:00 PM, which they said will be resolved in 48 hours.
Today again I called jio customer care, to the surprise they have closed my complaint by mentioning my number is switched off and the jio sim is not activated till date.

Trying to escalate this matter to the highest level for the poor service of jio, so that the jio will be activated within shortest possible time.

Regards,
Khem Raj Pandey
[protected]
[protected]

I have been recharging twice of amount 303 twice and it got failed both the time. And they notified that it the amount will be refunded tn 2 working days. The amount of 303 + 303 has not been refunded yet. And the costumer care is not answering the call..
They are just posting the reply that they will work on our issue in 2 working days. But still there no any answer...

Hi,

I had recharged my Reliance Jio Number (available on request) on March 29th via the Jio website, after clicking on one of the numerous messages they sent on a daily basis.

In the payment option, I opted to pay via Paytm. Here are all the transactioIDs listed below:

Billdesk TransactionID: IPT[protected]
Paytm transactionID: [protected]

I paid Rs. 402/- (Rs. 99 for prime membership + Rs. 303 for monthly recharge)

However, the recharge has not bee done on my account. Yesterday (April 10th, 2017), I spent over 45 minutes on the phone with Jio customer service, and also dropped an email to their appellate authority, but could' t get a resolution.

I trusted Reliance Jio with my money, but they just don't care.

I have made my transaction of rs303 on 7 th of this month. Recharge was not successful but money was deducted from my account. They said like with in 48 hours ur money will be credited back. Its been 4 days now but no response from them and even their customer service is not responsive. So kindly help me to get my money back. Its very worst of its kind from reliance

Dear sir,
I am jio customer having mobile no.[protected] from April 2016. The voice call services of the above mobile no. Are not working from 01/03/2017 & Very Networking Problem, while internet is working normally till today. I have taken jio prime membership and subscribed for jio mrp 303 plan on 05/04/2017 .And 2 Time Of Complained But Your Company Not Response And Your result Is Very Poor After Jio Prime & 303 Recharge .So I Request To You Pls My Solve The Networking Problem. Other Wise We Have Take A Legal Action And My Personal no, Is [protected].
Thanking you.
Saurabh Singla
[protected]

Hello sir mene jio app se recharge kiya to failed huwa par bank mese rupees.kat gaya mera balance refund nahi huwa please help me

I got this summer surprsise offer notification and i opened myjio to do the recharge and i selected to pay via jiomoney and the transaction was successful but my number was not recharged with the offer. Upon lodging the complaint they told me to wait for 2 days and after that another 2 days. Just now i called the customer care and they say my number was not recharged and amount will be refunded in 7-10days.
My point is they took money at instant for which they were unable to do the recharge and now after 3days of calls following up and torture they say they will refund my money within 7-10 days for which they took 1sec to get.
If jio has the money (I have transaction id and same was provided to them) why didn't they completed the recharge
Recharge paid date:apr7th 2017

I had complained 4 days ago about my recharge failure and balance deduction form my bank account but nobody helps e or contact me I even does not get refund back. They always says that they will contact in 2 days but it does not happen it was written that I got my refund in 2 days but nothing happen now please help me or suggest me any legal action against them

I hd purchased 402 rupeesbundlepackagethroughjio moneywalletbut i got only 50 rupees cash back coupon but my no not converted to jio summersurprise offer and my transaction history of jio money wallet show transaction of the 402 rupees successfull but jio money and jio team not resolved my problem they say transaction fail so how 50 rupees cash back coupon credited to my wallet i m attaching snapshot of transaction

Sir/mam my phone is not receiving any signal...it says emergency service only...i tried to reach the toll free no. Bt no use... i would be deeply grateful if cn kindly help me out... I stay away from home and this is creating a great HARASSMENT to me... my phone shows tower bt isnt receiving signal...it has been happening since last 4 days...kindly do somethin to help me out.. i cnt cl the customer care cuse it says i am not registered in network

[protected] cell number call and massage not send and receiving. Pls solved

I have done recharge on 7 April from my jio money wallet of Rs 253.00. money got deducted from my sbi account but recharge failed.they said that money will be refunded in 48 hrs and yet here I am 3 days gone but no refund till now.i tried to contact them but no response.i tried to contact them through chat but no response there also so please help me out here.Recharge details are given below.
Transaction id=[protected]

I have been recharging twice of amount 303 twice and it got failed both the time. And they notified that it the amount will be refunded tn 2 working days. The amount of 303 + 303 has not been refunded yet. And the costumer care is not answering the call..
They are just posting the reply that they will work on our issue in 2 working days. But still there no any answer...