Reliance Jio Infocomm Complaints & Reviews

Hello,
I want to raise a complaint about the fake data usage being recorded against my Jio number. I have been tracking my data usage from MyJio app as well as the data usage functionality in my mobile phone which does not match at all. Since past 3 4 days I have observed that there is data usage recorded against my number at 12:36am and 8:10am daily and the volume o[censored]sage is more than 200-250mbs. The fact is that I usually turn off my mobile data at night and the timestamps mentioned above in myJio app is when my mobile data was not even switched ON. Due to this issue I am getting a message everyday in the afternoon itself that I have exhausted the daily limit of 1GB 4G data. I don't understand how can I comsume the entire 1GB data when I just do normal whatsapp chatting and Facebook surfing. I have not even updated any apps nor softwares just to track if this is some issue. My auto updates are already turned off, background data is also off.
The most important thing is how can Jio show data usage when the user has turned off his mobile data flag in his cellphone. This seems to be some kind fraud process and needs to be resolved as soon as possible.
I have been experiencing this issue since 3 4 days consecutively post April 1st, 2017. I have already registered complaint by calling Jio Customer Care but their executives are not able to resolve the issue. If the issue is not resolved I'll have to quit Jio and move on to other service providers in the market.

Jio Mobile No: [protected]
Service Request1: SR000007U7OQ
Service Request2: SR000007VO04

Regards,
Rohit Yeolekar

I am using Jio hotspot since November 2016, but on 4th April 2017 device not starting off so i have removed the battery & sim card and just inserted once again.
After that it was showing the error, "No SIM, Check Sim card". So i went to Jio store at Viman nagar, Pune on 05th April 2017 for checking the device/doggle, they told me to show it to Reliance Mart, Aundh. On the same day in the evening i went to Reliance Corporate IT park, Aundh, Pune. They have checked the device and told me that, Sim card slot having problem it's internal pins are damaged that's why it is showing error. I told them device is in warranty so you please repair or replace it but concern person told me that it is physical damage so we can't repair or replace it in free of cost. They told me to pay Rs. 1600/- to do the repairing of it.However device has not gone through any physical damage. It is internal damage to sim card slot so how it can comes under physical damage. It should be repaired or replaced at free of cost as it is within warranty. I have also called Jio customer care but they have responded properly.
Request you to; help me out in this and take the necessary action on urgent basis.

Dear sir, myself hemant jena, have taken a connection of jio, no00002f8gp6 on 15 th march. It was not activated saying of incomplete details.
But the delair who provided this connection mr dixit [protected] saying he can activate connection and asked my voter i'd card.
Now i have given my voter i'd, aadhar card
Still it is not activated.
Kinddly help
Hemant jena
Mail i'd [protected]@ gmail.com

Dear sir/madam,
I am Prasad from hyderabad, as Jio announced cashback offer for Prime member and jio recharge before 31 march 2017. i have tried to add money in "jio money" but transaction is failed (it taken longer time) and amount is deducted from my account i tried from my both bank accounts 100 Rs + 100 Rs = 200 Rs. i face the same problem for 2 times the problem is with jio money app or my jio app. i got pop message that the amount is refunded in 2 working days i have made call to jio customer care but no response from them just phone ringing also i have emailed but no response till now 6 days passed. i can give you transaction code if it is required now. dear jio refund my amount back as earliest.

I recharge my no. [protected] of Jio on 31 march 2017 of rs 303 . Through Icici bank pockets application.
My bank assure me that they transfer money for recharge to Jio but my operator. jIO say that they do not receive. This amount

Name :Shubham Sanjay Yerawar
mobile number :[protected]
Email id : yerawar.[protected]@gmail.com

My mobile message statement and bank statement is also attached: and mail to jio care but no actions performed now it has been 10 days and more
Your a/c 138235 is debited INR 99.00 on[protected]:42:57 A/c Bal is INR 14767.32
Info: PUR/RPSL/MUMBAI/RPSL/Seq No[protected]

Hello sir my name is abhishek, i am jio prime user my jio number is [protected], i have regiesterd a compint to jio customer care on 4th of april 2017 my complain register sr number is sr000007tkob i spoke to customer care executive on 5th of april she told me resaon that due to heavy usage of data in your area you not getting speed, and to solve this it will take 3 months, what i am gonna do three months pay for slow speed???

Did recharge through Jio money, but benifit of reacharge is not credited and payment also not refunded still, i have complained to customer care and did the mail also but there is no response

Transaction reference number - 74332747092709178837113
Credit card - icici bank
Recharged on - 01/04/2017
Amount: rs: 400 (Deposit for postpaid 303 plan)
Plan opted: 303

After recharging with 99 for prime, i recharged with rs.400 (Security deposit) for plan 303 for but this time i did not get any confirmation and neither is it showing up in my payment option in the myjio app. I didn't receive any sms confirmation either. There was no confirmation via mail. I have activated my mail id - [protected]@gmail.com and have opted for e-bill.

I have done wrong recharge done through mobikwik order:RJ[protected] to [protected](wrong num). i have contacted jio care to reverse it to my correct number [protected]. they are saying that they dont have options to reverse my recharge.but every other telcom provider will reverse expet jio. last time i had same problem with bsnl they have reversed the amount. why isnt jio reversing the money?

I have a jio sim number [protected]. but i face signal problem in my area. i live at Dhand Distt. Kaithal Haryana-136020. please solve signal problem here. I am a prime member but not use the jio proprely.

My amount was deducted on 31st March 2017 at around 12 pm or so today is 4th april 2017 still the amount didn't showed up in my jio money wallet nor it is credited as recharge on my jio number [protected].

I almost waited for 96+ hours for my hard earned money to get back in to my account or get credited on my number I hope Team jio will do the needful as soon as possible on priority basis to avoid me filing a complain with fraudulent and cyber crime branch.

Dear Team jio

I recharged my number [protected] from jio money WALLET on 31st March at 12.08 pm but the recharge is not done yet, today is 3Rd April i writing this mail TO YOU, I tried calling jio money helping[protected] waited on hold for 25 min but NO representative spoke to me.
I complained to jio call center calling 198 they also not able to solve my issue KEPT asking me to wait for 24-48 hrs more n more.
Today i am mailing this on 4 April 2017.

My transaction ID of jio money is[protected]

Complain no. i got via mail are [#5331596] & [#5331596]

And also i registered complained with jio customer care Complain number is as follow :-
SR000007PNSA

Dear sir

My jio number is [protected].my name is R.MUTHUKUMAR ..jio money app not transfer bank transfer mode..bank details all entered but not transfer my account Money...i need my jio wallet refund all amount..most useful for me..my jio money app bank transfer problem continues coming...

Please refer to my complaint dated 02.02.2017 through jio customer care which is still not solved yet. I register a complaint regarding unable to make any call/recieve call (Incoming and outgoing) from/on my jio no. [protected]. I was told that it will take a long time and will be resolved by 28.02.2017 but it didnt solved, i contacted many times but they couldnt give me a suitable reply or solution and the same problem still persisting even after 2 months of my first complaint. Most of the time i got the reply that customer care executive try to contact me but could not reach me on my jio no. This is such a vague reply as i already complaint about all incoming/outgoing call issue.
Ironically they closed the complaint without any solution saying that since it is long pending, we have closed it. All other jio sims works properly in my hand set lg k7.

Regards
Neeraj srivastava
[protected]
[protected]@rediffmail.com

Hello,

Myself jatin chavan, i m a reliance jio user. I m using one of the app named jiomoney which is provided by the reliance jio company.

On 10th march, 2017 i performed a transaction of rs 123 on bookmyshow.com and i selected jiomoney as preferred payment option. During the transaction, money was debited from my bank account but the ticket on bookmyshow.com wasn't booked. I call bookmyshow team, they told me the payment is failed and i should contact jiomoney customer care for refund. I called jiomoney (And still calling) for the refund, and what i always get to hear is that "the refund will be initiated in 24 hours".

The complaint was raised on 16th march, 2017 and till today (4th april, 2017) i m getting the same reply that my refund will be initiated soon. I m really tired of calling these people, upon insisting to transfer the call the senior executive, they deny and give some reason that senior ain't available. Even after calling like around 10-15 times and emailing them the issue hasn't been solved yet.

Its a kind and sincere request from my side for you to look into this issue and solve it as soon as possible. I m really tired of calling them again and again and listening the same reasons/bs from them.
I have provided all the required details below.

Service request no: sr[protected]

Registered jio number: [protected]

Name: jatin chavan

App name: jiomoney

Date of transaction: 10th march, 2017

I hope to get a positive reply.
Thanking you!

Sir I had done Jio recharge of 303 from Jio money app through net banking from Indian overseas bank on 31 march 2017 at23:46:42
But the transaction was failed and money deducted from my bank account and now 4 days are over n I didn't got my refund back neither my recharge done.
Transaction id[protected]
Jio number-[protected]
Please file my complaint n help me to get out of the problem
Jay kumawat
Student
Neemuch

I was adding money in jio money app. The amount 400 rupees has been deducted from my account but transaction get failed after that a message came showing money will return with in two days but still my money is not refunded . My transaction id is[protected] dated 31/03/2017 my mobile no is [protected].Please refund my money as much as early as possible.

Dear sir,

after i recharge of prime 99 and 303 i am not getting proper speed of 4g in train traveling problem of net while using net middle middle the browsing get done speed pls re solve to my number

thanks & regd
sidharth

Hi,

The signal and internet speed of jio in my area is very weak. Kindly resolve the issue as soon as possible, because we pay for the jio services but we cannot utilize them efficiently because of poor network connection and slow internet speed.

Location:- Mohanpur, Prem Nagar,
Dehradun, Uttarakhand
248007

I jio customer i have done recharge on my jio no [protected] bt i haven't received it... I tried calling customer care also bt der ws no response... Pls look into this issue as my money is deducted bt i haven't received recharge.