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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 286

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B
bbera1995
from Kolkata, West Bengal
Apr 3, 2017
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Address: Kolkata, West Bengal, 700014
Website: myjio.com

Sir I tried to recharge my Jio no [protected] for jio prime subscription on 1st March 2017 through the My jio app.My transaction failed twice but charge Rs99/-was deducted from my bank account and debit card.I complained at the customer care.I was refunded once.But which was deducted from my debit card is not refunded.I complained several times but not in use.please solve my problems.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    D
    Deepk₹92
    from Chennai, Tamil Nadu
    Apr 3, 2017
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    Address: Mumbai City, Maharashtra, 635104
    Website: www.jio.com

    I had recharged Rs.402 through online on 31st march for my Jio number.The prime membership subscription has only activated for my number and the balance ₹303 has not credited to my Jio number . I had contacted Jio customer care but they are telling silly reasons and they are refusing to take my complaint regarding my recharge for my Jio number, and they are telling recharge will be done within 15 days which is too long.
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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      R
      [email protected]
      from Bhopal, Madhya Pradesh
      Apr 3, 2017
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      Address: 302021
      Website: www.consumercomplaints.in/new_complaint

      I have visited jio digital store at 25/03/2016 to change my no postpaid to prepaid but still same has not done and no once take responsibility neither digital store person or customer care person.

      And also paid for 100 RS to recharge but still no update and digital store person and customer person both do not have information it will done or not.
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        V
        Ved Sohoni
        from Nashik, Maharashtra
        Apr 3, 2017
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        Address: 411041

        I, the jio customer, wanted to bring your attention the poor speed of jio 4G network in our area.I have jio SIM in my 4G mobile as well as jio hotspot.But speed of both here seems like near about 2G which is about 50-70 kbps.During downloads it really sucks.When I go little nearer our town market, shops speed is bit more.But make provisions for good speed in our locality.I know it's free but we are ready to pay money and you should guarantee good 4G speed
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
        View replies
        I have paid 499 through jio app on 31st Mar 2017. Received SMS too. But it didn't resembled in MyJio app and it's same old plan.

        Poor speed on jio hotspot in your area. - Comment #2693795 - Image #0
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          H
          [email protected]
          from Kanpur, Uttar Pradesh
          Apr 3, 2017
          Resolved
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          Resolved

          Address: 135001
          Website: Jio money

          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of 303 rs via jio money apk . And it showing payment is sucess. I have done recharge on 2 april 2017. Jio money transaction id is[protected]. My number is [protected]. Please reverse this recharge to the correct number .
          +1 photos
          Apr 13, 2017
          Complaint marked as Resolved 
          Yes sir they emailed me that we can't take any action on this tranaction. But sir other companies did it . And they have rule to transfer the recharge. To the correct number . They inform me by this email id '[email protected]'
          Apr 13, 2017
          Updated by [email protected]           They can't help me . Please sir force them to reverse the recharge
          View replies
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of 309 rs via jio money apk . And it showing payment is sucess. I have done recharge on 11 april 2017. Jio money transaction id is BR00004NYPBP.
          My number is [protected] Please reverse this recharge to the correct number .this is my correct no [protected]
          Reply
          Dear sir,

          I have done wrong recharge on [protected]. I have done recharge of 309 rs via jio money apk . And it showing payment is sucess. I have done recharge on 13 april 2017. Jio money transaction id is[protected]. My number is [protected]. Please reverse this recharge to the correct number .
          Reply
          Dear sir,

          I have done wrong recharge on [protected]. I have done recharge of 309 rs via jio money apk . And it showing payment is sucess. I have done recharge on 13 april 2017. Jio money transaction id is ISBI[protected]CH58808406 transfer to[protected]. My number is [protected]. Please reverse this recharge to the correct number .
          Reply
          Dear sir,

          I have done wrong recharge on [protected]. I have done recharge of 309 rs via paytm . And it showing payment is sucess. I have done recharge on 12/04/2017, 14:44:06. transaction id
          IPT[protected]. My number is[protected]. Please reverse this recharge to the correct number .
          Reply
          Any 1 got money back
          Reply
          Bishwajeet Sinha's reply, Sep 9, 2018
          As pet jio business practices no one gets money back. That is secret of their profits...
          I did wrong recharge on [protected]. I have done recharge of Rs. 309 via Haptik app .
          Payment was successful.
          Recharge was done on 17th June 2017.

          Haptik transaction id is [protected].
          My number is [protected].
          Please reverse this recharge to the correct number .
          Reply
          I did wrong recharge of 309 to [protected]. On 28th july.
          I hope reliance team will help me out.
          I want reversal to [protected].

          Transaction was via Mobikwik
          ID RJ[protected]
          Thank you
          Reply
          Sir I did wrong number recharge 399 to[protected] plz help 23 July 2017 trangsation I'd. IGABRXFMH6
          PLS REPLY
          Reply
          Sir I did wrong number recharge 399 to[protected] plz help 24 July 2017 trangsation I'd, txn id BR00009BN0IE
          PLS REPLY
          Reply
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of 399 rs via the link given by the jio message . And it showing payment is sucess. I have done recharge on 24th July 2017. Jio money transaction id is JHMP[protected].
          My number is [protected] Please reverse this recharge to the correct number .this is my correct no [protected].
          Reply
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of 399 rs via the link given by the jio message . And it showing payment is sucess. I have done recharge on 11th aug 2017. Jio money transaction id is BR0000AXQIBN against Ewallet Reference ID[protected] .
          My number is [protected]. Please reverse this recharge to the correct t number .this is my correct no [protected].
          Reply
          By mistake i recharged on [protected] but my number is [protected] please reverse my recharge. Transection id is BR44BFF8XH
          Reply
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of 399 rs via the link given by the jio message using paytm . And it showing payment is success. I have done recharge on 15th aug 2017. Paytm transaction id is [protected] .
          My number is [protected]. Please reverse this recharge to the correct number .
          Reply
          raaj221123's reply, Aug 19, 2017
          Have you got help??
          Sir I have done wrong recharge from Jio POS apk on12 august nuber is [protected] and I want to reverse that amount 509 to my Jio POS I'd number is [protected] plz and I am calling your costumer help line number from that day but no one is answering there plz help me to get back my money 509 I will be so greatfull to u thank u

          Wrong recharge done on incorrect number. - Comment #2820861 - Image #0
          Reply
          Jack Rahwani's reply, Aug 16, 2017
          Plz send my money back to my POS apk ID number is 0682163806
          My number [protected] and unfortunately I recharged in [protected] of Rs 399 via phonephe application I send you image of transition I'd to resolve it
          NX[protected]
          It's the transaction id
          Reply
          My number [protected] and unfortunately I recharged in [protected] of Rs 399 via phonephe application I send you image of transition I'd to resolve it
          NX[protected]
          It's the transaction id
          Reply
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of rs 399 via jio app. And it showing payment is sucess. I have done recharge on 15 August 2017. Jio money transaction id is JUR[protected]. My number is [protected]. Please reverse this recharge to the correct number.
          Reply
          Dear sir,
          I have done wrong recharge on [protected]. I have done recharge of rs 399 via jio app. And it showing payment is success. I have done recharge on 15 August 2017. Jio money transaction id is JUR[protected]. My number is [protected]. Please reverse this recharge to the correct number.

          Wrong recharge done on incorrect number. - Comment #2822703 - Image #0
          Reply
          Dear sir,
          I recharged by mistake to no. [protected] of Rs 399 by using jio money apk on 17th August 2017, transaction ID[protected]. My number is [protected].
          Please reverse this recharge on my correct no.[protected].
          Reply
          Hello sir. My mistake for Jio recharge 399 mistek no [protected]
          My no is [protected]
          Recharge for Paytm wallet pilazz onther help u

          Wrong recharge done on incorrect number. - Comment #2824606 - Image #0
          Reply
          Raushan paswan's reply, Aug 21, 2017
          Sorry mistek no 7903565262
          Sir mene khud se mere jio no pe 501. rs ka recharge kiya isd plan juski validity he 28 days sir mera no he ([protected]) n sir galty se ek digit galat type ho gaya wrong number is *([protected])* sir plz mera recharge mujhe wapis de dijiye
          Reply
          Dear sir,
          I have done wrong recharge Rs. 399 on [protected] instead of [protected] via Paytm app on 09 October 2017 having reference complained number [protected]. Mistake of one digit is occurred during recharge.Wrong recharge number is switched off.Please ask jio to refund my amount to my Paytm Wallet.
          Reply
          Sir I have done wrong recharge to [protected] rupees 399/-
          Please help me sir my transaction I'd is[protected]
          Reply
          sir
          Yesterday I recharged 399 to jio but that's goes to another number please tell me what can I do now ...
          Reply
          I have recharged a wrong number via jio money of rupees 399 to +[protected] please refund the money to [protected]

          Wrong recharge done on incorrect number. - Comment #2890461 - Image #0
          Reply
          I have recharged by retailer on the wrong no considering it as my no
          Could it be reversed???
          Reply
          Hi Team,

          Please note that just now tried to recharge Jio prepaid number ([protected]) with 459 plan. However above number is incorrect and correct number is ([protected]) .Please help to revert the recharge of Below Jio number ([protected]) to correct number as below [protected].
          Reply
          Hello sir,

          I had done wrong recharge on these number [protected].

          My actual number is [protected].Could you please revert back the transaction done on the wrong number [protected].

          The transaction was for 399 rs.
          Reply
          Dear sir,
          I recharged by mistake to no. [protected] of Rs 399 by a shop. My number is [protected]
          Please reverse this recharge on my correct no.[protected]
          Reply
          Dear sir
          I am Vijay Kumar I will recharge my number
          [protected] but it will recharge wrong number mistake [protected] rs 499 plz help me sir my dad was very angry
          I hope you will me sir pls help

          Wrong recharge done on incorrect number. - Comment #2929644 - Image #0
          Wrong recharge done on incorrect number. - Comment #2929644 - Image #1
          Reply
          Dear sir,
          I recharged by mistake to no. [protected] of Rs 399 by using jio money apk on 06th jan 2018, transaction ID[NX[protected]]. My number is [[protected]] incorrect number is [protected]
          Please reverse this recharge on my correct no.[[protected]].
          Reply
          Dear sir,  
          I have done wrong recharge on [protected]. I have done recharge of rs 399 via phonepe app. And it showing payment is success. I have done recharge on 09 January 2018. Phonepe transaction id is (NX[protected]). My number is [[protected]]. Please reverse this recharge to the correct number.

          Wrong recharge done on incorrect number. - Comment #2968379 - Image #0
          Reply
          Respected Sir,

          I had wrongly done jio Recharge for wrong jio number using PaytmMall app with Rs.399 plan
          OPERATOR REFF. NO.[protected]
          Amount:-Rs.399
          Mob. No.[protected]
          Date & Time:-24-April-2018: Time 04:04 Pm
          I requested to you please give me Refund above mentioned Amount as earliest.

          Thank you

          Wrong recharge done on incorrect number. - Comment #3078102 - Image #0
          Reply
          Dear sir,

          I have done recharge on [[protected]]. I have done recharge of 399 rs via the link given by the jio message using net banking . And it showing payment is success. I have done recharge on 12/05/2018, 10.59 am. Net banking transaction id is [IGADMXSCF8] .
          please reverse my amount in my A/C No .

          Wrong recharge done on incorrect number. - Comment #3095398 - Image #0
          Reply
          Dr.sir
          I have mistakely done recharge on Wrong no.for 399 plan via Debit card, SBI.Wanted to get back it .my no. Is [protected].
          Recharge donee on the wrong no.is [protected].kindly help me out from this problem sir.
          Thanking you
          Reply
          These people mailed me and asked me for my phone number and I gave them. They lured me to give my debit card details and did a transaction for 13999 rupees and asked for OTP. and they looted money from me. Request you all not to use this platform
          Reply
          I've mistakenly recharged a wrong jio no instead of mine, customer care support refused to reverse it or refund it so plz kindly help me with dis..
          ORN # [protected]
          Kindly help me with this. Recharged amount was 599 RS..

          Wrong recharge done on incorrect number. - Comment #3708589 - Image #0
          Reply
          I have done wrong recharge on [protected]. I have done recharge of 599 rs . And it showing payment is sucess. I have done recharge on 27/09/2020, 9:45pm. My number is [protected]. Please reverse this recharge to the correct number .
          Reply
          I have recharged jio number with paytm that number was wrong please check it. Please reserve the recharge correct number. Correct number is [protected]

          Wrong recharge done on incorrect number. - Comment #3767884 - Image #0
          Reply
          jayanthi subramaniam December 2, 2020

          By oversight I have wrongly charged Jio Mobile number [protected] for Rs.599 on 1/12/2020 instead of [protected] of Jayanthi Subramaniamand now I would like to take back refund. However, I have paid Rs.599 on 2/12/2020 to activate my mobile. Please get me refund at the earliest.
          Reply
          C.k. Subramaniam's reply, Dec 2, 2020
          Please send an early reply as I am a senior citizen
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            S
            sum sk
            from Julana Shadipur, Haryana
            Apr 3, 2017
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            Address: Panchkula, Haryana, 134107
            Website: Reliance Jio

            We are working in defence sector and willing to take jio connection. But there is no range in chandimandir cantt, chandimandir, panchkula, haryana. Please arrage a fast moving network there to providing good network facility to soldiers
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              P
              papan5069
              from Delhi, Delhi
              Apr 3, 2017
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              Address: Mumbai City, Maharashtra, 400012
              Website: Reliance jio

              I had purchased jio wifi device and paid 99 for prime membership. On 28th march customer service executive called me and asked to recharge with one of the available plans to continue my services. Since i have heavy internet usage, i recharged with rs. 999 with no daily limit o[censored]sage.

              Now, jio is refusing to give benefit of my recharge because they exyended their free service and even i have paid rs. 999, i will be able to get benefit by july 2017. This is ridiculous, why should i get benefit after 3 months when i have already paid and recharged. Jio is clearly cheating people of money.

              Please help me get my money refunded or activate my services as per plan 999.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
              View replies
              Dear papan5069,

              It is to be informed u that, from 16/04/2017 to 15/07/2017 you will get 100 GB of High speed data without any extra cost instead of 1 GB/day. And also these data is free to u till completion of 100 GB or 15/07/2017 which ever is earlier. From 16/07/2017 onward you will get the benefits of Rs.999/- plan.

              ANGURAJ
              Reply
              thank you for the confirmatiin and it was a big relief.

              i hope there will be no limitation per day according to my plan.
              Reply
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                C
                Chitrasen Jaiswal
                from Jabalpur, Madhya Pradesh
                Apr 2, 2017
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                Address: Raigarh, Chhattisgarh, 496107

                My balance was deducted on 30 march of 1208rs when i was trying to add money in jio wallet and not added in jiomoney wallet what can i do.
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                  R
                  Rajendra dhangar
                  from Pune, Maharashtra
                  Apr 2, 2017
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                  My mobile no is [protected]. I done the the recharge of 303 rs by using jio money but i dont gate cash back.
                  Solve my problem as possibale as
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                    K
                    Kthiresan
                    from Vadodara, Gujarat
                    Apr 2, 2017
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                    Website: Jio

                    I am kathiresan from musiri in tamilnadu. My mobile ( and all jio customers also) network has detected as No service. So do best as soon as possible. Thank you.
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                      S
                      siddivinayak jawalker
                      from Hyderabad, Telangana
                      Apr 2, 2017
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                      Address: Hyderabad, Andhra Pradesh, 502032
                      Website: jiomoney

                      I have recharged jio money with 300 balance and done 99 recharge do my balance should be Rs.201 but my balance is shown as Rs.0 and the customer care toll free [protected] or [protected]@jiomoney.com seems to be of no use as nobody answers or reply to our concerns. I want my complete balance money as my confidence on jiomoney is lost... I have waited for more than 2 weeks hoping to get the error corrected.

                      Contact #[protected]
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                      Apr 02, 2017
                      Updated by siddivinayak jawalker                       Remove that phone number which is incorrect
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                        P
                        priteshgada
                        from Mumbai, Maharashtra
                        Apr 2, 2017
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                        Address: Mumbai City, Maharashtra, 400001
                        Website: www.jio.com

                        On 14.03.2017 i have paid towards jio prime membership & subsequent plan effective 1st april 2017. Now since 1st april all the service to my jio number is closed. Not getting any response from customer care. Below is the details of the payment done.

                        14 mar 2017 19:16:55
                        Rs.303
                        Ref : br000014um6e

                        14 mar 2017 19:16:55
                        Rs.99
                        Ref : br000014um6e
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          Onlybadshah
                          from Korba, Chhattisgarh
                          Apr 2, 2017
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                          Address: Sagar, Madhya Pradesh, 470002
                          Website: Jio

                          I have done recharge of 303 on my number [protected] using jio money wallet. Jio money is showing transaction successful and money got debited but still i didnt recieved any conformation message. And last recharges is also not showing that transaction. Please help.

                          My number - [protected]
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                            Akash Khare
                            from Mysore, Karnataka
                            Apr 2, 2017
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                            Resolved

                            Address: Bangalore, Karnataka, 560045

                            I tried ₹99 Jio recharge on 31st March 2017, money got deducted from bank but recharge page got hung after that and I didn't receive Jio prime membership or money refund. I am trying Jio live chat since then but no one is responding.

                            Below are the transaction details:

                            99.00
                            [protected]
                            BIL/[protected]/PGMIB-Jio/RELIANCEJIO_I

                            Please provide Jio prime membership or refund my money.
                            Apr 3, 2017
                            Complaint marked as Resolved 
                            I have got Jio prime membership on 3rd April so closing this request.
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
                            View replies
                            Recharged 509 on 15.4.17 online but still getting 1Gb

                            Money deducted but recharge unsuccessful - Comment #2704185 - Image #0
                            Reply
                            BIL/[protected]/PGMIB-Recharge/RELIANCEJIO_NIC
                            I tried ₹399 (84 days Validity) Jio recharge on 1st July 2018, money got deducted from bank but recharge page got hung after that and I didn't receive Jio deta offer or money refund. I am trying Jio live chat since then but no one is responding.

                            Bill Details are,

                            BIL/[protected]/PGMIB-Recharge/RELIANCEJIO_NIC

                            Dt: 01.07.2018

                            Amount: Rs. 399.00

                            please recharge on Mobile no is [protected]
                            Contact no [protected]
                            Reply
                            BIL/[protected]/PGMIB-Recharge/RELIANCEJIO_NIC
                            I tried ₹399 (84 days Validity) Jio recharge on 1st July 2018, money got deducted from bank but recharge page got hung after that and I didn't receive Jio deta offer or money refund. I am trying Jio live chat since then but no one is responding.

                            Bill Details are,

                            BIL/[protected]/PGMIB-Recharge/RELIANCEJIO_NIC

                            Dt: 01.07.2018

                            Amount: Rs. 399.00

                            please recharge on Mobile no is [protected]
                            Contact no [protected]
                            Reply
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                              N
                              Nixxx
                              from Kolkata, West Bengal
                              Apr 1, 2017
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                              Address: Kolkata, West Bengal, 700090
                              Website: www.jiomoney.com

                              Dear sir,
                              I m a Jio user. Two days before I had done a recharge of 303 rupees by using Jio money app through my debit card, unfortunately my payment was FAILED but my money deducted from account.After that I tried once more time and the payment was successful.But I again charged 303 rupees that means total 606 rupees for a single recharge plan. I asked to the customer Care executive and they assured me that amount will be automatically refunded within the two working days. But already the two days has been left and I have not received any amount that I lost.
                              TXN ID : IU[protected]

                              I request kindly look into the problem as soon as possible.
                              +1 photos
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                D
                                drmksinha
                                from Delhi, Delhi
                                Apr 1, 2017
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                                Address: 400703
                                Website: Relianceinfocom Com

                                I paid Rs 99+303 in March 2017 for #[protected] using credit card [protected]. All payments successful and initially shown by Myjio. Now Myjio shows 0 balance. Pl rectify.
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                                  M
                                  malaay ghosh
                                  from Kolkata, West Bengal
                                  Apr 1, 2017
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                                  Address: Kolkata, West Bengal
                                  Website: NA

                                  On 31st March I recharge a jio number by Rs.303 at 4:15 PM of order no.[protected] but it is showing processing for more than 24 hours. Please resolve the issue at the earliest .If not please refund back my balance to my account.
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                                    Modhurima Sarkar
                                    from Kolkata, West Bengal
                                    Apr 1, 2017
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                                    Address: Kolkata, West Bengal
                                    Website: jio.care

                                    I, Madhurima sarkar my jio no.[protected]. I recharged my number yestarday on 5.58pm for rs.303 plan online mode via vijaya bank debit card. After recharging till now I don't get any confirmation mail/massage, where as 303 rs deducted from my a/c. Please repair this problem or else refund my money. I tried to contact with customer care but they didn't make any response. I also sent mail to jio care they too didnot reply me. I provide transaction msg which i get from my bank.
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                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      Kos2410
                                      from Delhi, Delhi
                                      Apr 1, 2017
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                                      On 31st march i was using jiomoney but after some time it ask me password to sign in which i have forgotten already. I have gone for forgot option and ask for dob wguch is again stating that no dob registered for this user. Now my account is block. I want to make it usable again. I call yhe customer care many time but no response. So please help me to unblock my jiomoney account. My jio no. Is [protected].
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                        Laxman Chaval
                                        from Pune, Maharashtra
                                        Apr 1, 2017
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                                        Address: Jalna, Maharashtra, 431203
                                        Website: www.jio.com

                                        Dear Jio Team,
                                        I was recharge jio prime 99 from my jio app on 31st march and also money deducted in my A/c but till date no any massage from jio to confirmation, and not showing to recharge status kindly solve the problem
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