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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6621
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 287

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N
Nixxx
from Kolkata, West Bengal
Apr 1, 2017
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Address: Kolkata, West Bengal, 700090
Website: www.jiomoney.com

Dear sir,
I m a Jio user. Two days before I had done a recharge of 303 rupees by using Jio money app through my debit card, unfortunately my payment was FAILED but my money deducted from account.After that I tried once more time and the payment was successful.But I again charged 303 rupees that means total 606 rupees for a single recharge plan. I asked to the customer Care executive and they assured me that amount will be automatically refunded within the two working days. But already the two days has been left and I have not received any amount that I lost.
TXN ID : IU[protected]

I request kindly look into the problem as soon as possible.
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    D
    drmksinha
    from Delhi, Delhi
    Apr 1, 2017
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    Address: 400703
    Website: Relianceinfocom Com

    I paid Rs 99+303 in March 2017 for #[protected] using credit card [protected]. All payments successful and initially shown by Myjio. Now Myjio shows 0 balance. Pl rectify.
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      M
      malaay ghosh
      from Kolkata, West Bengal
      Apr 1, 2017
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      Address: Kolkata, West Bengal
      Website: NA

      On 31st March I recharge a jio number by Rs.303 at 4:15 PM of order no.[protected] but it is showing processing for more than 24 hours. Please resolve the issue at the earliest .If not please refund back my balance to my account.
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        M
        Modhurima Sarkar
        from Kolkata, West Bengal
        Apr 1, 2017
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        Address: Kolkata, West Bengal
        Website: jio.care

        I, Madhurima sarkar my jio no.[protected]. I recharged my number yestarday on 5.58pm for rs.303 plan online mode via vijaya bank debit card. After recharging till now I don't get any confirmation mail/massage, where as 303 rs deducted from my a/c. Please repair this problem or else refund my money. I tried to contact with customer care but they didn't make any response. I also sent mail to jio care they too didnot reply me. I provide transaction msg which i get from my bank.
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          K
          Kos2410
          from Delhi, Delhi
          Apr 1, 2017
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          On 31st march i was using jiomoney but after some time it ask me password to sign in which i have forgotten already. I have gone for forgot option and ask for dob wguch is again stating that no dob registered for this user. Now my account is block. I want to make it usable again. I call yhe customer care many time but no response. So please help me to unblock my jiomoney account. My jio no. Is [protected].
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            L
            Laxman Chaval
            from Pune, Maharashtra
            Apr 1, 2017
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            Address: Jalna, Maharashtra, 431203
            Website: www.jio.com

            Dear Jio Team,
            I was recharge jio prime 99 from my jio app on 31st march and also money deducted in my A/c but till date no any massage from jio to confirmation, and not showing to recharge status kindly solve the problem
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              A
              Ann_19
              from Tiruvannamalai, Tamil Nadu
              Apr 1, 2017
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              Address: Chennai, Tamil Nadu, 600033
              Website: Jio.com

              Worst service. No customer concerns. Spoke to cs for around 2 hrs 30 min. Issue not yet resolved. I do not know how cs is working without manager or supervisor. I am yet to receive calls from Mr. Suresh manager which was supposed to happen @10 am. Now time is around 1:45 PM. No calls yet. Worst service by gopinath, pravin Kumar who are floor supervisors. I'm not willing to proceed wid Jio. Let me know d procedure for disconnection of Jio. They are unable to sort out a simple problem of mine.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                S
                Swadesh18
                from Jhansi, Uttar Pradesh
                Apr 1, 2017
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                Address: Jhansi, Uttar Pradesh, 284001

                Dear Sir/Madam
                my sim no. [protected] is not work. it is issue my name Swadesh Kumar and Aadhar no.[protected], I live at Jhansi and your jio digital sadar bazar jhansi (u.p) last 4 days misbehaviour with me. I show my aadhar card and driving license and Pan Card etc. for proving but he is not give any sim, my no. [protected]
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                  N
                  Narender Goel
                  from Kolkata, West Bengal
                  Apr 1, 2017
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                  Address: New Delhi, Delhi, 110051
                  Website: Jio

                  Cell no [protected], address: 14-AShyam Nagar, Gali No 1, Delhi 110051. Mostly no connectivity. Check and rectify at the earliest. NK GOEL, ASSTT REGISTRAR, SUPREME COURT OF INDIA & PS TO HON'BLE MR JUSTICE SA BOBDE JUDGE SUPREME COURT OF INDIA
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                    R
                    rakeshdoshi124
                    from Mumbai, Maharashtra
                    Apr 1, 2017
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                    Address: Ahmedabad, Gujarat, 380007

                    Yesterday I have make payment to my Jio no.[protected] name Shri Rakesh Doshi, My bank have debited my account of Rs.149.but your side is has not been credited or I have not got confirmation sms. So I request to you please give me confirmation sms or Return money to my account.Please Do needful action.

                    Payment Details
                    Account holder :Rakesh Doshi
                    Bank Name: HDFC Bank, Dharnidhar Branch, Ahmedabad, Gujarat
                    Reference No.[protected]
                    Date: 31.3.2017
                    Jio Customer No.[protected]
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    Request you to write to [protected]@hdfcbank.com along with your complete issue, transaction details, Credit card details and registered contact details with ref ID-TTU06041714 in the subject line. Will get back to you.

                    -Bejoy
                    HDFC Bank Customer Assistance
                    Reply
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                      V
                      vicky256
                      from Ahmedabad, Gujarat
                      Apr 1, 2017
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                      Address: Surendranagar, Gujarat, 363001

                      I pay 99 rs recharge in jiomoney through prime membership but 99 rs deducted in jiomoney wallet but not recharge success or not refund .the recharge date is 18/03/2017 and the refund process is customer care is say 48 hours but that day is 12 day still but no any kind of refund is here.

                      my number is [protected]. i recharge via Jiomoney.. and got successful transaction sms from Jiomoney.
                      “you spend Rs99 at www.j...om on 18/03/2017”

                      but didnt get any recharge successful sms..and norefund till 12/03/2017
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                      Apr 01, 2017
                      Updated by vicky256                       my transction id is[protected] but no response or refund in this transaction
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                        A
                        Amarnath KM
                        from Bengaluru, Karnataka
                        Apr 1, 2017
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                        Address: 00008
                        Website: [email protected]

                        Sir, yesterday at 10:30 am I, make an effort to recharge my Jio sim(mentioned
                        Above ) through my Paytem wallet of an amount of Ruppees 303/- and the message reached from Paytem by saying the amount deducted and the Jio operator acceptance is pending . Please help me for recharge my jio # as stated above.

                        Thanks & Regards,
                        Amarnath KM
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                          V
                          Vibin061287
                          from Deoria, Uttar Pradesh
                          Apr 1, 2017
                          Resolved
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                          Resolved

                          Address: Ernakulam, Kerala, 682006
                          Website: www.jio.com

                          Amount deducted for JIO Prime Membership but it’s not activated yet

                          Hi Team Jio,

                          I am recharged My Jio no [protected] on March 31, 2017 for activating Jio prime through Online (www.jio.com ) via my credit card and the amount (Rs. 99) was deducted from my account by 11:25 am. I have received a payment confirmation notification which shows “Your transaction is underway. You will be notified on its status shortly.”

                          As per credit card statement my recharge was successful but the JIO Prime Membership is not activated yet. There is no confirmation message received from Team Jio and waiting for confirmation of JIO Prime Membership.

                          Recharge Details are given below:
                          Jio Number: [protected]
                          Transaction id: IHMP[protected]
                          Reference number: BR00002UG7Q4

                          A written confirmation will be highly appreciated.

                          Thank You,
                          Yours faithfully,
                          Vibin Antony
                          Apr 5, 2017
                          Complaint marked as Resolved 
                          The debited amount (Rs. 99) has been revised by Reliance JIO on April 05 2017.
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
                          Apr 05, 2017
                          Updated by Vibin061287                           The debited amount (Rs. 99) has been revised by Reliance JIO on April 05 2017.
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                            M
                            Mohit Singh Manhas
                            from Thanesar, Haryana
                            Apr 1, 2017
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                            Address: Jammu, Jammu and Kashmir, 181123
                            Website: jio

                            Jio company has terminated my mobile no. [protected], i have recharged on this no. with 99 and 303 pack total amount 402. Now i want my money back to my account from which i have recharged this ... Without any warning how could they terminated my no. and they first gave 2-3 sims and why after that terminate the mobile numbers ...BS activity by Jio
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                              C
                              CPSolanki
                              from Surat, Gujarat
                              Apr 1, 2017
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                              Address: Vadodara, Gujarat, 390012
                              Website: www.consumercomplains.in

                              Dear Sir/Madam,
                              I am using this no since last 6 months.
                              But I am not able to make a call with this no.
                              I did visited 3-4 times at JIO store and had complained 2-3 times with customer care also.
                              But still the issue is not resolved.
                              Kindly look into the matter and do the needful at the earliest.

                              However​ I am existing customer of JIO and I have already recharged with this no
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                S
                                satbir chaudhary
                                from Gonda, Uttar Pradesh
                                Apr 1, 2017
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                                Address: Mumbai City, Maharashtra, 400072
                                Website: www.jio.com

                                From last two days i.e.31-March-2017 not able to make a call on a specific number of Airtel which i was able to do before. whenever i call on that number it says THIS ROUTE is busy and if I try some other operator and call on that number the call gets conneted. Dont know the reason why? The same is not getting connected from jio number. had Called Jio Customer Care number also but didn' t get a solution for this...They said will try to resolve the issue as soon as possible, but no ETA was provided against my complaint.request jio aperators to look at the complaint and resolve it on urgent basis.
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  B
                                  BBMANDAL
                                  from Jorhat, Assam
                                  Apr 1, 2017
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                                  Address: 788004

                                  Sir, I regret to inform you that the Jio 4G data service is not satisfactory even after subscribing JIO prime membership and Jio Monthly data recharge. The real data speed from 1st April is much lesser than the expected and promised data speed by Jio service providers. Therefore, I as, a Jio member would like to request the Jio service provider to stick to their promise and give us better service. Thank you.
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                                    S
                                    Srijay Rasaily
                                    from Baghdogra, West Bengal
                                    Apr 1, 2017
                                    Resolved
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                                    Resolved

                                    Website: www.jio.com

                                    I recharged with Rs. 303 yesterday but i has not yet reflected in my Jio Account The money was deducted from my bank though. And i did not receive any confirmation from Jio, only a message from my bank about money deduction.
                                    +1 photos
                                    Apr 4, 2017
                                    Complaint marked as Resolved 
                                    Though my email was not replied to and calls to customer car was not connecting, It took two days, but the issue was resolved on itself.
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                                      Omana S
                                      from Ernakulam, Kerala
                                      Apr 1, 2017
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                                      Address: 679327
                                      Website: www.consumercomplaints.in

                                      I am running a Service Center in Malappuram District, Kerala Yesterday
                                      [protected] evening I made a jio sim recharge of Rs. 303/- to Kerala jio mobile [protected] and Rs. 99/- and Rs.303/- to Karnataka jio sim mobile [protected] through online. A total amount of Rs.705/- has been deducted from my account. But confirmation message has not been received in the respective mobiles. Therefore, I request you to inform whether these jio sim are recharged with the respective amount and if not, the amount of Rs705/- may be refunded to my account immediately. Otherwise I will approach for a legal procedings.

                                      Omana S, E Mythri Service Centre, Tuvvur P O, Malappuram, Kerala.
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                        A
                                        Amit Vardhani
                                        from Jodhpur, Rajasthan
                                        Apr 1, 2017
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                                        Address: Jodhpur, Rajasthan, 342001

                                        My Name is Amit Vardani and my mobile number is [protected], i was tried two time INR 99.00 for Prime membership, and both time amount was deduct from my account but not received confirmation from JIO for Prime membership, please refund my one amount and confirmation message of membership.

                                        Please do need full as possible.

                                        --
                                        Best Regards
                                        Amit Vardhani
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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