Reliance Jio Infocomm Complaints & Reviews

I am an existing jio customer and despite repeatedly calling the helpline complaint and recording my complaint three times with the internet helplines, i am not getting my problem resolved for proper internet connectivity and speed. I have recently taken both 499 package which provides me 1 gb a day, as well as a top up of 60 gb which i have activated through my jio account, but i am not able to access internet and the speed is absolutely abysmal and unacceptable, by all internet standards. I have been facing this problem well since over a month since 12th dcember, 2017. I often struggle to even open a web page, let alone browse or stream videos. What is the point of having internet and adding top ups if i do not even have access to my own package? I have made another complaint under the national consumer helpline and this is my complaint id: 571380

I had booked the jio-phone in its first phase of advance booking on 22th august, 2017.
I had paid an amount of ₹500 to prebook the phone.
After 2 months the product was available to buy.
So i reached the store to purchase the phone but the customer representative told me that the phone comes with a new sim card so you need to have an aadhaar card & also do e-kyc authentication.
I refused to give my aadhaar card and doing e-kyc authentication. So they said that in such case your advance amount will be forefieted and no refund will be issued.
This is kind of dadagiri happening.
If you don't give your aadhaar details we'll take away your money and not give you a single penny back.

Sir, i recharged my jio no. [protected] rs.399/- jio dhnadhana office before ending of validity of plan. Yesterday i recharge another jio number but wrongly recharge above number. I have already recharged above number. So sir recently recharge benefit include in my previous recharge or refund in my account rs.399/-

With regard jio customer jio no. [protected]

My mobile number [protected] is not working since yesterday 18:00 hours. Neither i am able to make any call nor the person on the other side is able to connect with me. They find me either switched off or not reachable. Can you please check it from your end and help me out of this chaos as i am not able to connect with the customer care also. My alternative number is [protected]

Regards
Abhishek kumar

We trusted jio for its very favourable plans to public but now time to doubt tht trust.
The 1 gb data/day getting recharge @12:00am & automatically exhaust when i am literally in 'sleep' (@12:23am). So jio got another name tht is 'thief' of data's!
Its happened several times & now my patience is lost.. So i need my data back (Around 10 to 15gb) which theft by the company.. Other wise i may approach consumer court if no action by the company..

I would recharge my jio number in my jio app via upi payment system in 10 th January .but still now recharge not done.and jio care said your did not receive money.
I have proof of this payment and till now this payment system is same condition...
I have some screenshots...share to you...and tell me who are the [protected]@icici.
Please solve this matter urgent...

Hello team
I am not at all getting signals. Even if i am outside i can't get good signals. And when i am calling someone it is ending call automatically. I can't load ;chat, etc. Because of weak signals. Everything when i use my mobile it always shows signals null. Iam not abel to use internet, and also calls.
So please manage to get good signals in our locality.
Thank you.

Dear sir, i am consumer of reliance communications limited since more than 15 years, my reliance mobile number is [protected]. I have following complaints against company: since nov 2017 there is no network in my number, i got a porting id on 7th of november and when i go to get my number ported to idea my request doesn't go through, on 11th of november i get a msg from jio that your number has been successfully ported to jio which i have never requested for so i ignore the message thinking that it could be a mistake and then after trying for a month to get the number ported i finally reach out to the nearest jio customer service outlet where in get to know that my number has already been ported to jio but with someone elses name. I don't understand how can someone else get the number which i have been using from more than past 15 years and of which i have the porting id and the number is not even activated from past 2 months. I believe that this is just a strategy from jio to get the number blocked for 90 days and then it can issue the number to its customers as its a very very old rcom number and a good one aswell. Due to this i am facing a lot of problems, since number is circulated every where like at bank accounts, gas agency, aadhar card etc. Would be great if you could solve this problem for me and get my number ported to my name as its getting very very frustrating running for a number to different service providers.
Please respond asap if this could be sorted.

Had made a payment for recharging jio service the said payment is made thru [protected]@icici, my account is debited with 399 but jio customer service says the amount is not received by them, i can share the trxn number for proof
Done on 3-1-2018 txn id[protected].
Till date neither my amount is refunded nor the recharge is done. I have a feeling that either jio and [protected]@icici are hand in glove to loot the money in this manner (Considering so many complaints) or [protected]@icici is doing it on a purpose.

I have taken a prepaid connection of rs 399 /- valid for 70 days, but their is no network (Both inward & outward) for last twenty days and unable to use my mobile. I would request you to kindly redress my complaint at the earliest and would request extend the validity of the period.

Name : soumya b. P
Mob (1) : [protected]
Mob 2) : [protected]

Address : d-403, east 5th lane, iti township, dooravaninagar,
Bangalroe -560016

I recharged my jio number [protected] with rs 499 (1gb/day for 91days) on 7jan 2018, but 2 days later i. E, on 9th of january new plan came which offers more benefit at lesser cost i. E rs 498 (1.5gb/day for 91 days).
Why should i pay more and receive less benifit, thats why i contacted customer care and asked them to switch the plan but they refused to help me.
I would like to switch to rs 498 pack to receive extra benefit as i had paid more than that..

I am very cinfused regarding my usage on jio. I have a 91 day package that allows me igb data per 24 hrs. On 6th jan i received a text stating i had used 100% of my 1gb allowance and my high speed would not be reinstated until 2am on 7th jan. This indicates that my 24hr usage allowance runs from 02.00 am each day? Is this correct?
If so then something is definitely wrong as today 10th jan @7.06 am i received a text stating i had used all my high-speed internet and will have nothing until 02.00 on 11th. As i was in bed with all my devices switched off between 11.45pm 9th jan and 06.45am 10th january i could not have possibly used this amount of data. No one has my secure password.
My number is [protected] please provide breakdown and details of when my 24 hr period begins and ends as i am totally confused now.

I get messages from the jio, stating the usage of 50%, 90% and 100 %,

Directly without that much usage by me.

Today, on 09/01/2017, i was waiting for the new i gb data till 12.10 a. M.,

As per the plan of 3 months.

My mobile no. Is [protected].

However, i got the first message of 50 % usage, second message for 90%

Usage directly! Before the credit of the daily 1 gb data, how can it be used?

This is an automated message, please check carefully and seriously.

There is some serious mistake, as this happens for the last 15 days.

Thanking you and looking forward to your quick action in the matter.

Yours,

Bharat

I recharged my jio no [protected] on 7-1-18 with amount of 399. The amount has been successfully sent to jio but i haven't got my recharge yet. When i called jio customer care they are saying they haven't received amount but i do have bank statement which clearly shows that amount is credited to jio. M attaching my statement with jio reference number.. Plz look into the matter

I've registerd a complaint to jio that i'm facing network issues where i live. I do not get good internet speed as well as calls are dropped because of poor network. They have told me that the tower will beplaced within next 60 days that is on 26 dec 2017 but i'm sill facing the issue. Internet speed is too slow. They are not doing anything to solve my problem. I request you to look into this matter as soon as possible.

Please unblock my jio number [protected] as i lost my phone but now i want to unblock my same number i had block my number on 04.01.2018 thursday i want to continue with the same jio number please reponses to my complant as soon as possible so that i can get continue benefit of your jio services in my same number

Kindly unblock my number as soon as possible

Thanks & regards
Shinu c babu
[protected]

On sunday 7th jan 2018 i received message from jio stating my data is exhausted 100%. Despite me not even using the phone i see as per usage that for eg: 5:19am -790 mb has been used. How is it possible when i was sleeping and i was not watching any movie/video/fb nothing at all. No background apps was running to consume that much of data. I seriously did not expect jio to steal my data. I want them back to my account that jio has deducted...

Dear sir,

I would like to put to your kind notice that on 07.01.2018 & 08.01.2017 in the morning i got sms (Copy of sms attached), you have utilized your 1 gb data from your jio no. [protected]. I am enclosing the files which have been forwarded from jio service centre.in the sms/charts, it is shown in recent usage on 07.01.2017, due to 1 minute interval (Between 7.05 am to 7.06 am), data utilized 641.79 mb how ti is possible to use the large data in one minute. On 08.01.2017, again i got sms you have utilized your 1 gb data (Within 30 seconds), which copies are enclosed herewith for further needful action. On 07.01.2018, when i spoke to customer care execute, she told that i have registered your complain, further you have to complain through online my jio app.in this regard, last 20 days before, i got same sms that you have utilized your 1gb data of daily usages, without, utilizing laptop, computer, how it is to possible use 1 gb data.

In view of the above, i request you to kindly take suitable action against local operator, who are misleading us.

Thanking you sir,
Yours faithfully

I have purchased a jiofi device on 16th aug 2017. Since day 1 we havent received proper speed as promised. Despite of repeated complains and visit to the service center the problem persists the same. No proper solution is been given to us. By keeping trust on such a big company we bought its product and no customer satisdaction is provided. This kind of thing is not expected from such a big company. So please look into the matter and revert back as soon as possible.
Jiofi no. - [protected]

I purchased jio fi 3 last month of december 2017 sim activated on 25 dec 17 is not working properly i. E. Disconnected while working on laptop or cellphone, required reboot every time. I fed up by this behavior of jiofi3. Setting is alright, sleep mode is disabled. Please resolve this issue on urgent basis. Jiofi3 no is [protected]. On jiofi3 toll free no 198 they told me to go to jio shop in your town but the people over there are not able to resolve. Plese suggest next corse of action