RoyalOak Furniture Complaints & Reviews

Disgusting service provided by Royal oak furniture. We had ordered for a Sofa and Blossom Coffee table. on Sept 5th 2016. Not only their delivery was delayed, they have delivered faulty products ( showroom piece ) which was damanged and dented. On raising a complaint we were told that it would be polished and cleaned and given, when we stressed we want a replacement, finally the store manager agreed to replace the coffee table. But they had...

I bought this table and it was delivered to me in 1 month 20 days against 15 days the promised timeliness. And now after follow up got it fixed today. Horrible service and defective product. Ur manager says since it got delievered from Malaysia being defective is a possibility. And today being Sunday he cannot do anything and it will be only responded to on Monday and he also says my frustration can be written in the mail
Horrible...

We have already filed a complaint and went to your showroom at bannerghata road but still no response from your side. I have never seen such a poor customer service, faulty products you are selling and no response to customer complaints. Just degrading your brand.
This queen size bed was deliver on 26th oct 2016, and storage is touching floor, which should not be the case. Even sales person did not mention anything on this just said...

We ordered a computer table and a chair from the Roopena Agrahara showroom on Sunday, and they promised delivery within 3 days. They have been calling me and my husband from different numbers randomly and telling different delivery timings. Yesterday, they said they were on the way From Devanahalli and till 10pm, neither did they call or reach our. Today morning, I got a call saying they will deliver it only tomorrow. I was adamant that they...

We had purchased a geneva sofa cum bed this year on january 26th. And it's leg broke down, it's not even been a year! And your customer care service is so pathetic. The shop from where we purchased are not owning it up neither are the cc people. Been 4 days and still no one has shown up to repair. And we are paying for the repair. Never going to visit this pathetic store again. Such a bad experience. Train your people to attend to the needs...

I am frustrated with customer care of Royal Oak.

Daily they are saying your product will be installed today for sure without failure.

But nothing after that, I am waiting for them at my home for 4 days continuously but they are so BS people they dont care about customer at all.. They cheated me even product doesnot look the same which I ordered.

BIG CHEATERS...

Order placed on 18-oct-2016 and i was told order will be delivered within 10-12 days, but still as of 02-nov-2016, they dont have my order dispatched and are making false statements everytime i contact them. now their is a chance they can cheat on me as the website already mentioning that product has been delivered on 02-nov and assembled on 5-nov., that's illogical. they also refused to refund my prepaid money back. i hope, i will be given...

I have purchased the bed from royal oak marathali branch on 02/10/2016. while installation i have checked the product and it is having lots of holes, sketches and marks and when i asked the installer person please don't install the product but he denied for that. and i have complaint it to customer care of royal oak and they sent some person and tried for touchup but it was not gud enough again i had complaint and again they sent some worker...

We purchased 3+2 sidney sofa set in may sl no:[protected] in oct it got broken in middle wing 3 seated sofa. Raised a complain against it complain no: 22249 but they have fixed it with normal play wood which is not matching with sofa colour and wood looks poor quality and services was very unprofessional.

Please look into the issue as soon as possible....

Hi,

We have purchased royaloak geneva queen size bed and side table on 2nd oct 2016, which was lately delivered on 16th oct 2016 (After visiting several times to royaloak showroom). The technician has installed the product on 17th of oct 2016. During installation of the product, the side table was found damaged and color mismatch. The technician took the photograph of damaged product and promised us to replace the same on...

I have placed an order in royaloak furniture on 6th oct and on 7th oct they have cancelled my order saying that the required furniture cannot be delivered to my area pin code and they have assured to give me refund within 2-5 business days. After multiple follow-ups, they have asked my account no to refund at the quickest. I have provided the a/c no to them and still on 20th oct, the refund is pending.

Can you please help to...

We have placed an order on Saturday 8th Oct in Royal Oak Banaswadi branch.
They promised delivery will happen in another 5 days.
And delivery is not happening and more over no body is responding to the calls.
We went there and enquired and they told they will give us call on next day.
We didn't get any calls and still we are waiting for the product.
Order No[protected]...

We bought an emerald 6 seater dining set from the royal oak showroom on bannerghatta road on 3rd october 2016. Mr. Divakar, the showroom manager promised that out the 43 sets available, royal oak will send a qc tested set that is in excellent condition.

The dining set was delivered on 5th and has a lot issues. We were told that the dining set will have oil polish, but the one we received had many places where there was no polish....

We have purchased AMBER BOOKSHELF 2DR on 08/09/2016 but they have delivered identical but not what they have assured product.The installation service was very unprofessional .Immediate next day we have raised complaint but No response for our email and on personal visit but very wage and rude replay (We can replace but we can help u repair) unfortunately the feeling we are asking charity from them! we are planing to take this Consumer court...

I have purchased a LCD stand and a daffodil dining table from royal oak (marathalli Aswathnagar branch) in finance.

Mr. Vijay the sells executive had made number of promises but it turned out to be false promises thorugh out and till date i havent received the LCD stand after repeated follow ups. The interesting part is, my installment got activated and i am paying for the product which i did not even received.
br...

I have bought a sigle bed from royal oak marathahalli branch. With in one week, the center plank broke completly. Then we realised that the quality of the material (Look like ordinary plywood) is very poor.

So i compined to their customer care and they said they wll fix it in next couple of days. It's been more than one month now nobody botherd to show up or respond back till today. I went to their shop multiple times and all...

We have purchased blossom sofa 3 seated and 2 seated on 28/01/2016 vide bill no.[protected] at bilekahalli, bannerghatta raoad branch. Now 2 seated sofa's leather is coming out. We had lodged a complaint to get it repaired. Service engineer visited our place on 22/07/2016 and took a photo of damaged sofa. Till date he has not turned up or sent anyone to get it repaired /replacement or not responding through the phone.
Arrange to send...

Hi team,

Complaining this after 2 weeks actually as was waiting for them to refund my money.
I have selected a laptop stand on 13th august which was invoiced to me for inr 1235 (tin no. [protected])

After the payment was done then they informed me that they have billed by mistake for some other product and i need to pay the delta amount of 665 again which i did not agreed and asked for a refund. br...

I had brought an Aqua dining set whose invoice number is[protected] dated 6-Aug-2016 which was delivered on 8-Aug-2016.

This dining table top which is made up of glass got exploded on 13-Aug-2016 midnight at 2:45 am just after 4 days of the purchase and there was no external factor because of which it got explode as nothing was kept on the table except one water bottle and a newspaper.

we were so much scared after...

Hi Everyone,

Having moved into a new house for a couple of months, and having nothing but bean bags for guests to sit on. I thought it was high time to buy a sofa. I heard from my relative that RoyalOAK had a wide variety of furniture from low budget and to very posh. So I bought a sofa and a chest of Drawers on the 12th soley on the promise that they made of delivering it on the 14th. #WorstMistakeEver. I make a partial payment...