RoyalOak Furniture Complaints & Reviews

I purchased sofa for 72 thousand and believe me its not even worth a penny now.
The leather started tearing out and it looks more of a ragzine rather than leather. When i bought this sofa i was told its some kind of leather but its not. Its just been a year and the fabric started to wear out as u can see in the pic. Tried calling customer care and i am unable to get through most of the numbers are not reachable.
Please help...

We need intevention of a consumer redressal agency / regulating body to keep a check on the mal practices of royaloak furniture (www.royaloakindia.com)
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Bought a wardrobe by making a 100% down payment. invoice number[protected]. they delivered the unassembled product in 2 days. thier assembly guys came on day 3 and while they were assembling, i noticed one of the planks were damaged (picture attached). i informed them immediately,...

Purchased a book shelf on 17th July from Banaswadi showroom, which got delivered and fixed on 19th July. Since then it had issues, it was not being fixed properly. I had requested for replacement but company did not replaced. On 8th evening one door broken while opening the door and fell on the floor and got into pieces. Company still not ready to replace / money back rather asking money to fix the door....

Hi team,

My name is raju prasad and my registered no is [protected].

I have purchased a dining table and seems to be crack in one of the chair...

I want the single chair to be replaced... As i can see it cannot be fixed...

Please reach me on my contact no [protected] and mail me on raju. [protected]@hpe.Com.

Regards,
Raju prasad....

We need intevention of a consumer redressal agency / regulating body to keep a check on the mal practices of royaloak..
I am fed up talking to the brainless, shameless, uneducated, liar, unreasonable, arrogant so called customer care agents at royaloak who can not answer a simple question that why should a customer accept a second hand, damaged furniture for the full price i advance for new? Nor do they put me across to any sensible...

Seems royaloak is trying to compete in indian market with international standards, however they are challenged with globally famous "the chalta hai" attitude of customer facing employees right from so called technicians to service manager to customer care agents..

Attached in the picture of what they have delivered as a new product 3 days back. Damage was brought into the notice of technicians who tried to initally hide and...

Hi
We bought the king size cot in 2012 from Royal oak outer ring road.The wooden piece as the headrest has completed got detached from the main bed which has the storage box.
Can you please help us with fixing it - we would like to sell it back and buy a new cot from you all.
This is urgent hence request you ti kindly call me back on [protected].
Regards
Runa...

Hi,

My name is Nilip Dutta and I am writing this email regarding the delivery of the products which I have purchased last Sunday 31st July, 2016 from Royaloak, Bannerghatta Road.

While purchasing I have mentioned that the delivery should be after 6 PM IST and I have double confirmed that.
Today we have got a call from the Royaloak delivery team and they told that they are going to deliver those products...

On last sunday i. E. 31st jul 2016 we have visited royal oak show room in bannergatta road and purchased furniture worth of 61, 132.00 it includes children bunker bed. It's told to us the delivery will be given with in minimum three days to maximum four days.

Yesterday i. E. On 2nd aug 2016 i have called royal oak call center to know the status, the lady who attended my call informed that she will call me back with in 10 min...

We are purchased around 1.5 lacks items at banasavadi factory outlet shop bangalore, in that one cot is inside wood was damaged .. i lodge a complaint on 24th july till date no respose from the shop, really i am not happy who are working that shop they are not even responding properly
Please take necessary action and do the needful immediately,

Regards,
Navamani.P
[protected]...

Recently, we purchased, recliners, dressing table and cofeetable from royal oak, silk board branch. the product was delivered and assembled promptly by their technicians. unfortunately, when their technicians, opened the dressing table box piece, one of the wood part got chipped out and it was already repaired with wood-filling paste of colour lighter than the actual wood. so, the damage was clearly visible. we immediately called the customer...

I had purchased a barcelona 5 seater sofa set from royal oak banaswadi surprised that its of very poor quality as all the sofas has started making squeaking sound when some one sits on the sofa and its been just one month after purchase, never expected that the quality would be this bad purchasing such a costly sofa set.

I need my money back or get this replaced....

I had purchased a Dining table from ROYAL OAK furniture on the ORR near Kadubeesanahali junction, Bangalore. The quality of the chairs are so poor that the It is not even one Month That I have purchased and the chairs are broken. I have been trying to figure out the Customer care number on which I could at least get my call picked but I have not been successful.

Will anyone from Royal Oak furniture answer or respond on the...

I had ordered a table from Royal Oak (Marathalli Branch, beside Marathalli bridge). They said that it will be delivered by 14th of this month. This got delayed, without any information to us. On 19th of the month, I went to the store to ask for the status. they said that it will be delivered the next day. Next day I call them, They again say, that It will be delivered the next day. Yesterday, they dump the blocks at my home. Again no information....

I have purchased a dinning table on 5th April 2016 and within 15 days the leg piece of the table is coming out and half its broken. When complaint, they are not replacing it and says it my fault . They are selling worst product and want us to pay for it. They said they will fix in 3 days and now its 2 weeks but still no fix and I am with the crapy product even after paying it full. They are openly looting common man...

Very poor sevice, , I got a tv table from them around 2 years before.We moved to tamil nadu few days before, when we ask for dismandling of tv they asked me to pay 650 rupee which is tooooooooooooooooo much. It is a 5 mins job which finally i myself with the help of my family members. After coming to tamil nadu, i called customer care to ask help for assembling the table, the response they told is, "this model is stopped and we dont have...

Hi,
I had ordered one TV stand and they were supposed to deliver in 2 to 3 days, but they didn't delivered, on 6th day in the evening they had called that they wil delivering it tomorrow, when I enquired why it is taking time there was rude reply from the man talking with me, and he finally told he will get back to me. Then after 5 minutes one person from showroom I think it's sales person Named Mr. Vadilee had called I asked the...

I have ordered 2 wardrobe and 1 dinning table at royal oak bannerghatta branch.After we got the products and I sat on the dinning chair it got broke.Then I called customer care telling that i dont need this product because am afraid to sit on the other chairs as well so replace me with a new good quality one and am ready to pay extra for the higher version as well.But they didnt agree at all...they just took my broken chair mend it and gave...

We purchased a hydraulic lifting cot from Royal oak, we need to shift the house and inquired the charge for dismantling and assembling 'the quote which they quoted you will not be able to believe we can purchase another cot from ordinary showroom.

Most significant part is their customer service (people they hired for doing the carpentry work is miserable. i don't know whether the company as a royal oak is asking such huge cost...

Hi,
This is Anirban residing in Bellandur, Bangalore.

We had purchased Emerald king size bed with storage from Royal Oak, Bannerghata on 25th January 2016. We got the first delivery on 31st January.

On 2nd February 2016 when the assembly person opened the different cartons, they found the different pieces badly damaged and also with many scratches. I have attached the pictures for the same. I have also...