RoyalOak Furniture Complaints & Reviews

I have purchased a sofa set on[protected] in royaloak mysore road branch, order number is registered to mobile number ([protected]), they have delivered the product after 5 days i. E., on[protected], even though there is a delay i was ok with it. Later the salesman has promised me that the installation will be done on or before tuesday[protected]. When i tried to reach out to him that he started saying that he has no clue about installation...

I am really disappointed with royal oak services. I have purchased king size bed from kormangla branch on 10 the oct they said they will get it deliver by 15 th oct. Today is 1 st november and fedup by calling them and pathetic services. I called them 20 times and they just received 1 st time and asked my name and next 19 call they have just picked and disconnected.

I would request you to all don't buy anything from royal oak.....

I had purchased a queen sized cot from royal oak in marathahalli bridge purchased in 2016. The head rest has got dis-jointed from the cot recently. I would like to raise complaint for servicing and of the cot from royal oak. My address is
Ajay kumar
Flat no. A208, saranya sarovar, opposite to shiva temple, hagadur road, whitefield, bengaluru 560066.
Contact no. [protected]...

I had ordered bulk product from royal oak banashankari though we patiently accepted the drama in delivery process. The 6 inch queen size royal oak mattress has been delivered instead of 8 inch. Even 3 seater sofa's part was missing. Dinning table is wiggling even after mentioning it fitter gave silly reason either replace it or fix it up. I want all this fixed as soon as possible....

Its very hard to believe that company standards have dipped down so badly.

I have ordered bed last week from royal oak kengeri branch & was promised delivery and installation will be over in 8 days (Weekend included).

Today's its 10th day apart from delivery nothing good has happened. Customer care number doesn't work and call drops every time.

I had to walk in yo store to raise complaint & manager...

Order number [protected]

Have ordered tv unit in the month of june shipment arrived too late in the month of august. Glasses were broken inside. No one came for the installation. I have called customer care almost 20 times
Pathetic service
Don't order anything from royal oak.. Sorry to say fraud peoples..
No responses from customer care.
I wont order anything in future...

Dear sir/madam,

I had booked zita sofa 3+1+1 on 15th oct at bannerghatta road store. At the time of booking the delivery date given was 21st. Later on 16th i had called and requested to deliver the sofa on 18th oct. It was told that they had updated their records for the same.

I had got a text msg on 18th oct at 6.16 am as "dear customer, please note that your delivery is in progress for invoice number sla[protected]"br...

On 9th october 2017 from bannerghatta, bangalore royal oak showroom we bought a tv unit for rs 8989.44 and which was delivered after 7days but when the installation person opened the box, we found that it was a broken piece and told they will replace it within 3days. It took another 7days to send a replacement piece which again was not a tv unit. They send a crockery unit this time.

There is no one from the showroom or customer...

I purchased tv stand from amazon on 23rd of september i booked 30thsept.. He called me in the morning and he said he is coming by evening but he could not make it again icalled on 2nd to his number he said he will be there by evening but so far my problem not yet solved techni. Phone no.[protected] my email id [protected]@yahoo.in mobile no.[protected] [protected] [protected] landline no.[protected], y address rajagopal #16 vishwamithra...

It took 8 days to deliver the product.. After which there are taking there own sweet time to get it installed (More than 16 days).
Even after multiple calls to customer care... No valid information has been provided even they do not know what is happening...

Pathetic service.. The only answer that i get from the customer care is... Will be receiving a call... Which never happens... Now even the customer care has stopped...

Delay in computer table installation. I have made multiple calls last 3 days and the only response i receive is you will receive call from technical team for installation tomorrow however, when i called today they said they have other pending installation from last month once that is completed mine will be addressed. This is ridiculous and poor service. If you have a pending installation from long time then why do you sell product and promise...

Even after paying full amount for a shoe rack it took them 2 weeks to deliver it.. That also after so many phone calls... Most of the time they are confused and don't know what is happening.. Then they stop answering your phone calls... We had to go there and pick up our shoe rack which they had packed already... When we got it home we saw that it was a damaged display piece... They had told that we will be given a new piece... Now it's been...

I had booked for a 2 seater recliner and a shoe rack on 1st oct 2017 along with full payment of rs.59000 done on the same day with booking id - 73804 and 73813 in royaloak furniture marathahalli branch.
The delivery happened on 5th oct 2017 but even until now the installation is still not yet done. This is despite my repeated calls to the customer care for the last 4 days and to the branch office - marathahalli there is no proper...

I purchased tv table from royal oak 5 months back. But the wood is spoiled, i’m not sure whether is a good quality. I think it’s required good quality polish. I’m attaching the photos with the problem. I have the same problem with royal oak shoe racks. I would like some one from royal
Oak to rectify the problem. Not sure it’s a common problem with all the units...

We have booked on unit of royaloak berlin entertainment tv unit on 24th oct 2017, through online store (Royaloakindia.com) order no. Roy00871.

I have been talking to customer care and the contact numbers provided by them, but not getting the clear delivery status. Also they have stopped answering my calls.

Please help me to get the product.

Regards
Bhaskara
[protected]...

Its my mistake that i went by the brnad name. I purchased a 4 seater dining table from royal oak banaswadi showroom. My product got delivered on 4th oct. Royal oak sales person told me that installation will happen after the day of delivery. Its been 3 days still i. Waiting for them to comeand insatll. No response from customar care. Some senseless people handle their customer care and they laugh at thsir own customer. This is the way royal...

Hi all
I have bought magna 3 seater and 2 seater a month before. I was very excited and chose magna.. They delivered on time and installation people also came.. After installation we came to know damages were there in the both sofas.. Immediately i called customer care they said will get replacement fully. So i was waited.. It took almost 15 days to get the replacement.. Finally the sofa came.. After they delivered i was shocked.....

Order a wardrobe and dressing unit on july 22. The product was expected to be delivered in july end. Had to call up multiple times and it was rescheduled to august 16. Again after n number of calls and delays, they said the product has to come from malaysia and the date was moved to sept 22. Its been a week after their promise. No information. They don't attend phone calls or haven;'t called up regarding the delivery...

Royal oak failed to deliver the item in time and it has violated their own terms and conditions and frustrating the customer. I have given multiple call backs to royal oak customer care but still they didn't deliver the item.

I have spoke to thier customer support more than 10 times and also written to them via email but i didn't even get the response from them at all. I have attached the mail copy in the snapshots....

Hello

I had purchased this single bed on 2nd september and it was assembled on 4th september in my house.

Unfortunately due to low-quality material/faulty installation sleeping panel has been broken on 24th september i. E. Just in 20 days. Matter of fact i was out of station for 10 days so bed was used only for 10 days before it broke.

I contacted royal oak customer care multiple times today and...