Oct 02, 2017
Updated by Hemender Singh Tomar Who says the issue has been resolved. Pathetic response from RoyalOak. Even without resolving they are posting the issue as resolved. The only change is that, they called one time as soon as this complaint was opened on consumer complaints. Otherwise, they were even not calling. Following is the account of discussion I had with RoyalOak guys who were on a conference call to me:
RoyalOak guys called me the same day (26th August) as I opened this complaint. Let me give some background about the purchases with RoyalOak. I purchased several items from them including sofa, center table, study table etc. apart from this dining table. Whenever I finalize something to buy, I always ask them if they have a fresh piece or not. Let me give you 2 occasions which will clearly confirm that I was not accepting the display piece at all.
1. We were looking for a 3+2+1 sofa. Me and my wife finalized one and asked them if they have a fresh piece or not? The person over there checked and told us that the 3 and 2 seater are fresh pieces but the 1 seater is a display piece. Without a hitch, we decided to take 3+2 and leave the 1 seater for later. RoyalOak can confirm this purchase in there records and verify my claim with their stock status.
2. We liked the center table which was placed along with this sofa itself. They gentleman checked and told us that there is no fresh piece for this center table and so only display piece can be given. Without a hitch, me and my wife looked for other center tables and decided one which has been available as a fresh piece.
The RoyalOak guys, who called me on that day, were just trying to tell me that a display piece for the dining table was the one delivered to you and so, is not covered under any warranty. I have following questions for which neither the guy was having a reply on that day, nor they tried to answer later or on this portal:
1. Hey RoyalOak, please tell me when I am not buying a display piece for any of the furniture, how can I accept this one as a display piece?
2. In order to deliver a display piece, you need to take consent of the buyer. Show me the consent. I never signed any such consent as I was buying only the fresh pieces.
3. You delivered a display piece to me without my knowledge. This is a clear case of cheating. I am suspicious about other furniture as well.
The gentleman on the phone said that the store manager will call me later since I was driving at that time. But, this call never came to me. RoyalOak is waiting for this complaint to die out its natural death with negligence. So, they quietly updated the complaint as resolved and did not try to give any explanation over here as requested by me. But, I will not let this case die and am determined to drive this complaint to a conclusive end. Please show some courage to reply this ticket with true facts and not with what you did.
