RoyalOak Furniture Complaints & Reviews

Date: 25th sept 2017

Recently purchased cot from royal oak.
I need to move the cot from 3rd floor to 2nd floor.
I don't want to bring any carpenter and risk the cot while shifting so i need your company expert to do this activity.
Could you send some person to do this asap.

My address
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T-316 canopy calyx
Coffee board layout
Kempapura
Hebbalbr...

We purchased the new sofa on 14.08.2017 at Royal Oak showroom at bannerghatta road, Bangalore.
It is torn at joints between cushion as shown in the photo & the foot resting on oneside is cross .i.e., not straight. Please arrange to get it repaired soon. We are not happy with the response of the customer care person. Kindly arrange to send Your person to get it repaired soon...

The bed is of very poor quality and strength. Just in a week time bed beds, deflected. I called their customer care but service is very poor. They are asking me to purchase a spring coil bed to solve this issue. This is not acceptable.
When they say single bed, it should do its basic function. You can not sell products without quality and reliability. They promised me that service person will visit in a time of 3 days. But til date...

I had purchased a jasmine recliner 1 seater which costs rs. 21500 and paid an excess amount of rs. 50, 000 with an interest of buying a sofa next week from the royal oak koramangala store. Due to medical conditions, we could not purchase that particular sofa and i could not find a suitable alternate one. I had been following up for the refund of amount rs. 28, 500 and i do not see any progress yet. I am quite disappointed with your service...

I had purchased royal oak double bed on jan 7th 2017.
I used the bed storage first time but found that the hydraulic was not working after it fell on the hand soon after it was open while keeping things in the storage.
The problem was attended by the service persons. It was told we need to replace the hydraulic & it is chargeable.
I don't understand at that the hydraulic which was provided at the time of installation...

Team, 3 weeks back we bought a iris king size bed from your bannerghatta road bangalore. Installation done within a week. Now in lessthan a month after installation we have found few cracks near legs of the bed. Pls find attached pics for your info.

It is really disapponting to see those cracks that too witin a month. This is not what you guys have told us about your products....

Hi team,

I bought this table on feb 2017 and the leg broken on may 2017.

Model: royal oak coco dining table set with 4 chairs

I have called many times to cumstomer care regarding the 4 seater dining table.

One leg is broken form last 3 months and need to repair it. I have called multiple time even went to store bu no response.
Please let me know when it can be fixed. And...

I purchased a 6 seater dining table "accent dining 6s" from royaloak furniture outer ring road, bangalore on 18 june 2017. It got assembled in a weeks time.
I discovered that one bush from one of the chair is missing. This dining table is having leather seats. I also found that the leather from the corners of the chairs is also coming off. I decided to complain to the customer care of royaloak. I explained both the situations but...

This is the worst experience i had. I was told installation of my new cot and coffee table would be done today but from morning i kept calling they said all false like they would come in this time that time... I waited whole day no one responded and i went to marthahalli shop also they also said some of would come in sometime no one came... I will not recommend this shop to anyone and regret for buying here.. Product ready delayed by 2 days...

I ordered a book-shelf on 8-jun-2017 online with an order number [protected]. After posting a complaint in this website, their customer care executive called me on july 11th and said it will be delivered in 2 weeks. Till now, it is not delivered. Whenever i call them, i have been told that it will be delivered tomorrow. If they cannot deliver the book shelf within one week from now, i want my money to be refunded immediately....

I have received bunker bed and the quality of product is not good and not similar as i saw in shop.
The whole purpose of buying a product from shop is to get the product which has been displayed and not getting whatever is coming by luck as in online shopping.
My experience with royal oak is not good.
As per our discussion on phone with customer services i sent images of the product.
Below are the important faults...

I have purchased leather sofa from royaloak which is less than a year and leather is started getting torn as attached i'm very disappointed with the quality i purchased on the reputation of royaloak and it does not satisfy me; let me know if this leather can be replaced or not; if yes how much you it will cost and what is the process

Thanks
Arjun
[protected]...

Hi, i have purchased the white designed coffee table with glass top in the month of april 2017. It got broke down and the table is down with two piece with the screw not able to bear the weight of the glass, thats what i could see as the reason for the coffee table to go down. The glass and the outer part is good, but the bottom got removed from the screw. Need to fix this immediately. I have great hopes in your service, do not disappoint...

I had purchased a "Sydney Wooden Sofa 3+1+1" on 15/11/2014 from your Indira Nagar Store, CMH Road, Bangalore.

Last week the middle part of the "3 seater" cracked, due to which the wooden plank fell off and the cushion does not stay.

I have attached pics of the Sofa and the purchase bill.
Please let me know by when this can be repaired and what would be the approximate cost for fixing it.

Looking...

Hi, i got a barcelona king size bed from royal oak but this was installed wrongly. I mean, on the front side - there is a royal oak logo on the frame. That logo is up side down. We noticed that after the installation guys left. We have been calling them. But they are not responding. Even i tried to call the customer care number. No luck there as well.

Branch - bns
Bangalore
Date purchased - 29th july 2017...

Firstly, we ordered a dining table with full payment of 32000 on 1st of april 2017 as it was said that the dining table will be delivered within 15 days. But after two months of waiting period, there was no update from them and the dining table was not received. After continuous follow up and chat with the customer representatives, as there was a delay and we were moving out of india for vacation and nobody can receive the product, we said...

Hi.

We bought iris dining table 6 seater from royal oak marathahalli on 25/06/2017 and was installed on 14th july 2017 though delivered we requested installation only after we move to our new house. The dining table was installed on 14th july 2017 and now one of the chair broke on 30jul2017 at the seating point when a 85 kg person sat on it. I wonder what is the quality of this dining table. If this is the condition of the...

I purchased a dining from royal oak marathali bangalore branch. When the installation person came and opened the product, the piece was damaged. The installation person himself admitted that the piece is damaged. He took the photographs and sent it to the manager and said they will get back. More than 2 weeks now, nobody is getting back. I have been calling day in and dat out to the customer care but no solution so far. Such pathetic services....

I made an online purchase of office table and chair (Model name – royaloak vegas office chair with black & grey upholstery and royaloak bell office table with honey brown finish) on 19th june 2017, from the website of royal oak furniture (www.royaloakindia.com). full payment of rs.10, 980/- was paid by credit card at the time of booking and the receipt/confirmation of my order was received by return mail from the company having order ref...

Hi team,
I had purchased the 1 hydraulic bed from royaloak on june 26 2017. Its installation was done incorrectly. The piece of furniture is fixed wrongly and the fix is loose as well. All they had to do was send the same person and get it corrected. But they are denying to accept and even register the complaint. I have been trying to get it done from 2 weeks. But they dont respond. I want someone from the royaloak furniture to get...