RoyalOak Furniture Complaints & Reviews

I had bought a Dining Table, Stool and a cot from Royal Oak costing about 80000. within a week i noticed a crack in one of the legs in the Dining Table which alone costed me close to 40000. I raised a complaint and they came and covered it with m seal some kind of paste. After that last week I noticed a another big crack on the same leg. When put a paper I was able to put it from the other end. Raised a complaint with the customer service...

I received the product on time but installation of product is a big hassle. I called customer care multiple times and then someone came for the installation. There was hardware missing from the box so couldn't fix the chair. I called them multiple times but customer care never gave me any complaint number. I went to the store twice but they are not willing to help. They are saying call customer care they will help, when i call them they says...

The service is pathetic. Delivery was delayed for a week. Once i got my shipment delivered installation again delayed for couple of days. Atllast i get my product n see the edges of the bed where hydraulic storage are eroded. Looked like used bed.
I bought my product at royal oak furniture shop., bannerghatta road, bengaluru.
Worst experience...

Hi,
I had bought a Daisy 3-seater sofa from Kadubeesanahalli store and the sofa was damaged when delivered, the back rest plank was broken. I had raised a complaint with customer service (Complaint# 483) and they had sent a technician/inspection who have confirmed the damage.
The sofa is very bad quality made mostly of ply wood.
The technical manager (Fayaz) called me and told he would repair the part, but I refused...

I had given advance to RoyalOak Furniture Marathalli on 21st March for a Barcelona Dining 6S and paid advance of Rs.2000. At the time, they had promised me that they will deliver the table on April 1st. They did not deliver it even after one month and I called them multiple times. The Sales Person (Karthi - [protected]) kept on telling me it will be deilvered next day, next week etc.

Finally I went there and spoke to their...

I purchased a dining table along with multiple items on 9th May. The items got delivered except dining table. Initially they told the dining table is in stock but later I identified it was a false promise. I checked to them again and this time they are telling it is out of stock now and will be back within 1 month.

Now, after and whenever we are inquiring, they are telling to wait for another month. It's close to 2 months now...

I have ordered the Executive Chair in Royal OAK at Kadubeesanahalli near JPMC office. Initially they delivered the chair after number of calls to customer care. Even after getting the box i found that there is crack on the handle. I have raised the complaint same day of the delivery saying that the chair is defective.
They promised the service, their technicians came afer 5 days and said that cant rectified and said to paint it to...

I have ordered for book shelf by paying rs 9990-00 on 23rd April 2017. Order no. Is[protected]. even after the lapse of 23 days they have not delivered the product or refunded the amount. Every day I was calling their 3 customer Care no's but no body will attend the call. I have contacted them 2 times via mail still there is no response. What can I do...

Hi everyone,

I have ordered for for tv unit on april 9 2017. It has been more than one month and the status of my order is still in process. How ever their irresponsible customer care, people claiming that the product is damaged in the transit. And now they are claiming the company stopped claiming they have stopped manufacture of the current product and suggesting new ones. Those products does not fit my requirements.br...

Hello sir,
This is shashikanthrajurs g. N from mysore,
My complete is about regarding sofa set (3+2).... Bill no.. (055). I have purchased new sofa set on 29/4/17 (.. Slv_ furniture & interiors), siddegowda complex#240/3, 3rd cross, water tank main road, near surya bakery, mysore_16_free deliver have been given on the same day night around 10.30pm... But v noticed the damage on the next day morning, immediately v notice &inform...

I purchased 3+1+1 sofa set from royal oak bangalore, bannerghatta road
Branch on 14th of april, 2017.
After purchase, concerned person/manager promised me that they will deliver the sofa set within 3 or maximum 4 working days.
Today is 29th and they are saying, product is out of stock.
During payment, they collected entire 78k from me and they are not okay to do any kind of partial payment in advance and remaining...

I have ordered a product on 13 March 2017 through online and it was promised to deliver it by 14-21 days. Been months, and it is 29 April 2017, there was no intimation about the status of the product. No response from the online customer care number mentioned in the website.

Finally managed to talk to a representative and was informed that the product has not passed the quality checks. Royal Oak were silent without dropping...

I had booked a seasham bed worth 50 k and a veta sofa set work 37 k at royal oakes, bannerghatta road, bangalore on the 15th of this month under the annual discount sale. The whole deal was so convincing that i thought by 30th april '17 my house will be fully decorated with the new furniture. Now when i keep calling them for the product, the landline number was picked up by someone. They promised to call me back after 5 mts to update the...

My order number is [protected] i ordered royal oak dinning table set on 31st march 2017 and the delivery date was 21st april 2017 which is not delivered till now they say that product is out of stock and gave me the option of other product with the higher price when i refused to take that product and refund my money no one in the team attain the calls and mail....

We purchased a divine sofa set from royal oak, ejipura road, bangalore assisted by mr.Khan 2 months back .The sofa is defective and has marks all over . False promises and hopes given to us. After sales services is pathetic and the quality of sofa is not delivered that was shown to us. Need a replacement or my money back.Would never make a mistake or even refer anyone royal oak henceforth....

I have made online purchase of a TV unit after checking the availability of delivery in their website which showed that the delivery is possible. The order number is [protected] and purchase was made on 28/02/2017 with online payment option (I used credit card). A week later when I talk to their customer care, they mentioned deliver was not possible to the mentioned location and refund would be made to the account in 7-10 days. I went...

Royal OAK promise after pathetic Service

We are sorry to say that your order no 16171196 which supposed to delivered on 28th march 2017 is not going to deliver due to unavailability of the product .

Now we are processing the refund and repay your amount Rs- xxxx within 7 working days .

Now its almost Two Weeks i am still waiting for my refund.

The Worst service i have seen in my...

Hi,

I have placed an order on https://www.royaloakindia.com/ with Order reference number: [protected]

They said, the product was damaged in transit, and they had cancelled the order, and initiated refund.

They said, they have initiated refund on March 12, 2017 and it's been almost a month and I still did not see the amount credited to my account.

My contact details:
E-Mail:...

The company and all its branches have the worst delivery and service providers.
I have ordered one Coffee Table on 26th March 2017 and paid upfront the entire amount with a commitment from the sales executive that the product will be delivered on 29th March 2017.
Today is 10th April 2017 and nothing has been delivered other than false promises.
No REFUND No Apologizes...

I Ordered a Sofa on 2nd of April Which was supposed to be delivered on 08th April, However when I visited the store to inquire about the product, They were not even aware about the product delivery. There was a manager named Gerard who was rude and informed that this can't be delivered today or tomorrow. I asked him to cancel the order and refund the amount, He informed me that refund will take 15 days time and denied service.
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